I have compiled a list of Customer Advisors Zillow hires in All 50 states. Based on Indeed reviews salary stars are $17.00 per hr.
Zillow Homes Advisors answer questions, provide details about the home being inquired on, and schedule tours for prospective buyers and real estate agents. Utilizing their industry knowledge they evaluate the buyer’s needs and share the value and differentiator of Zillow-owned homes. They will provide operational support for self tours for partners (internal and external) and customers, and facilitate a smooth transfer to the resale team when a customer is ready to make an offer.
They have strong attention to detail and thrive in an environment where they can support a team that is constantly evolving. They are proficient in our Zillow-owned inventory – the physical property as well as the suite of products we offer our customers. They guide customers to the right solutions using sales skills and service.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In Colorado, the standard pay range for this role is $18.10 – $28.90 Hourly. This range is specific to Colorado and may not be applicable to other locations.
Who you are
You must see customer service as crucial to the success of an organization and must be passionate about satisfying our customers.
Solving problems and making customers happy is what we're all about!
High degree of ownership and commitment to work quickly and accurately in a constantly evolving environment.
Excellent communications and interpersonal skills.
Able to work effectively and efficiently with customers who have varying degrees of product and technical proficiency.
Excellent problem-solving skills, with technical proficiency and a willingness to learn new systems.
A quick and flexible learner. We move quickly here and the industry, moves quickly, so you have to be willing and able to grow with us.
Occasionally work one weekend day every 6-8 weeks.
Resourceful, and savvy with database searches, internet searches and finding new ways to solve issues.
Qualifications
Candidates should have at least two years of experience in a customer service or communications role.
Experience using various channels for delivering customer support, including phone and email.
Previous experience in Zendesk or other CRM software.
You, Will, Get To:
Help us to improve our current processes and look for ways to enhance the experience for home shoppers seeking information about our inventory.
Work among a small team that is rapidly growing with the room to iterate and work collaboratively with our internal business.
Work in an environment that values collaboration, enthusiasm, and energy, along with a commitment to ensuring quality service and operational performance.
Receive new leads, assign them to action plans and 3rd party real estate professional partners based on their inquiry type, and follow up on them
Revise and change SOPs as a team grows
Maintain a system of record by working and communicating with local 3rd party agent partners
Help with analyses on data on buyer contacts, submissions, etc.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
You Will Get To:
Help us to improve our current processes and look for ways to enhance the experience for home shoppers seeking information about our inventory.
Work among a small team that is rapidly growing with the room to iterate and work collaboratively with our internal business.
Work in an environment that values collaboration, enthusiasm, and energy, along with a commitment to ensuring quality service and operational performance.
Receive new leads, assign them to action plans and 3rd party real estate professional partners based on their inquiry type, and follow up on them
Revise and change SOPs as a team grows
Maintain a system of record by working and communicating with local 3rd party agent partners
Help with analyses on data on buyer contacts, submissions, etc.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
You Will Get To:
Help us to improve our current processes and look for ways to enhance the experience for home shoppers seeking information about our inventory.
Work among a small team that is rapidly growing with the room to iterate and work collaboratively with our internal business.
Work in an environment that values collaboration, enthusiasm, and energy, along with a commitment to ensuring quality service and operational performance.
Receive new leads, assign them to action plans and 3rd party real estate professional partners based on their inquiry type, and follow up on them
Revise and change SOPs as the team grows
Maintain a system of record by working and communicating with local 3rd party agent partners
Help with analyses on data on buyer contacts, submissions, etc.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
You Will Get To:
Help us to improve our current processes and look for ways to enhance the experience for home shoppers seeking information about our inventory.
Work among a small team that is rapidly growing with the room to iterate and work collaboratively with our internal business.
Work in an environment that values collaboration, enthusiasm, and energy, along with a commitment to ensuring quality service and operational performance.
Receive new leads, assign them to action plans and 3rd party real estate professional partners based on their inquiry type, and follow up on them
Revise and change SOPs as the team grows
Maintain a system of record by working and communicating with local 3rd party agent partners
Help with analyses on data on buyer contacts, submissions, etc.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
You Will Get To:
Help us to improve our current processes and look for ways to enhance the experience for home shoppers seeking information about our inventory.
Work among a small team that is rapidly growing with the room to iterate and work collaboratively with our internal business.
Work in an environment that values collaboration, enthusiasm, and energy, along with a commitment to ensuring quality service and operational performance.
Receive new leads, assign them to action plans and 3rd party real estate professional partners based on their inquiry type, and follow up on them
Revise and change SOPs as a team grows
Maintain a system of record by working and communicating with local 3rd party agent partners
Help with analyses on data on buyer contacts, submissions, etc.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
You, Will, Get To:
Help us to improve our current processes and look for ways to enhance the experience for home shoppers seeking information about our inventory.
Work among a small team that is rapidly growing with the room to iterate and work collaboratively with our internal business.
Work in an environment that values collaboration, enthusiasm, and energy, along with a commitment to ensuring quality service and operational performance.
Receive new leads, assign them to action plans and 3rd party real estate professional partners based on their inquiry type, and follow up on them
Revise and change SOPs as team grows
Maintain a system of record by working and communicating with local 3rd party agent partners
Help with analyses on data on buyer contacts, submissions, etc.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
You Will Get To:
Help us to improve our current processes and look for ways to enhance the experience for home shoppers seeking information about our inventory.
Work among a small team that is rapidly growing with the room to iterate and work collaboratively with our internal business.
Work in an environment that values collaboration, enthusiasm, and energy, along with a commitment to ensuring quality service and operational performance.
Receive new leads, assign them to action plans and 3rd party real estate professional partners based on their inquiry type, and follow up on them
Revise and change SOPs as the team grows
Maintain a system of record by working and communicating with local 3rd party agent partners
Help with analyses on data on buyer contacts, submissions, etc.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
You Will Get To:
Help us to improve our current processes and look for ways to enhance the experience for home shoppers seeking information about our inventory.
Work among a small team that is rapidly growing with the room to iterate and work collaboratively with our internal business.
Work in an environment that values collaboration, enthusiasm, and energy, along with a commitment to ensuring quality service and operational performance.
Receive new leads, assign them to action plans and 3rd party real estate professional partners based on their inquiry type, and follow up on them
Revise and change SOPs as the team grows
Maintain a system of record by working and communicating with local 3rd party agent partners
Help with analyses on data on buyer contacts, submissions, etc.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
You Will Get To:
Help us to improve our current processes and look for ways to enhance the experience for home shoppers seeking information about our inventory.
Work among a small team that is rapidly growing with the room to iterate and work collaboratively with our internal business.
Work in an environment that values collaboration, enthusiasm, and energy, along with a commitment to ensuring quality service and operational performance.
Receive new leads, assign them to action plans and 3rd party real estate professional partners based on their inquiry type, and follow up on them
Revise and change SOPs as the , Will,team grows
Maintain system of record by working and communicating with local 3rd party agent partners
Help with analyses on data on buyer contacts, submissions, etc.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
Who you are
You are enthusiastic, helpful, organized, detail-oriented, and most importantly – passionate about helping buyers achieve their goals. You are comfortable with constantly evolving processes and are a self-starter. You are also a big fan of collaboration and are excited by sharing what you’ve learned with others.
You see customer service and sales as vital to the success of an organization
A quick and flexible learner willing to adapt to the changing role
Excellent problem-solving skills with a technical aptitude
You understand and share multiple services and product offerings based on customer needs (i.e. home sales, agent partners, mortgages, etc.)
Excellent consultative sales skills that allow you to deliver a seamless experience for your customer’s needs
Experience working in a team environment
Comments