Zillow Group is reimagining real estate to make it easier to unlock life’s next chapter.
As the most-visited real estate website in the United States, Zillow and its affiliates offer customers an on-demand experience for selling, buying, renting and financing with transparency and nearly seamless end-to-end service. Zillow Offers buys and sells homes directly in dozens of markets across the country, allowing sellers control over their timeline. Zillow Home Loans, our affiliate lender, provides our customers with an easy option to get pre-approved and secure financing for their next home purchase. Zillow recently launched Zillow Homes, Inc., a licensed brokerage entity, to streamline Zillow Offers transactions.
8 remote openings.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
dotloop is changing the way of Real Estate by eliminating paperwork from negotiated transactions. As a Partner Experience Consultant, you will impact the lives of agents, brokers, buyers, sellers, and internal business partners. We believe in creating a world-class contact center by operating with excellence and unmatched customer loyalty! In this role, you will:
Deliver the best customer service through efficiency and delivering quality on time, every time.
Provide guidance and best practices via multi-channels (phone, email, chat, and social media).
Utilize your interpersonal skills to achieve excellent customer satisfaction results; keeping our customers front and center as our north star.
Assist customers with questions relating to product usability; this includes proactively identifying customer needs through problem recognition, de-escalation, and providing first contact resolution.
Accurately document customer interactions using our Customer Relationship Management software.
Be a specialist on dot loops products, features, and functionality to confidently promote the benefits of being a do loop user.
Champion the voice of the customer by providing feedback to our product team.
Team player- be excited to openly communicate with all customers (internal and external) and be able to adapt quickly to changes.
Zillow Market Analysis Specialist - Remote
About the role
Use Zillow software to review and verify market data
Proactively connect with various teams including operations, technology, and industry relations.
Provide input and suggestions regarding data accuracy and overall efficiency
This is a part-time, remote role, with flexible hours (approximately 15 hours per week with an average of 3 hours per day)
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
Who you are
Possess a NE real estate license.
Ability to hang real estate license(s) with Zillow, and not represent a buyer or seller in any transaction, including referrals.
Solid understanding and experience with the real estate industry.
Thrive in a fast-paced environment, are decisive, productive, and motivated to get results.
Strong written communication and analytical skills with high attention to detail.
Proficient in Microsoft Office Suite and Google Docs
A self-motivator who is focused, reliable, responsible, and knows how to get things done.
Zillow Market Analysis Specialist, Minnesota Team - Remote
About the role
Use Zillow software to review and verify market data
Proactively connect with various teams including operations, technology, and industry relations.
Provide input and suggestions regarding data accuracy and overall efficiency
This is a part-time, remote role, with flexible hours (approximately 15 hours per week with an average of 3 hours per day)
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
Who you are
Possess an MN real estate license.
Ability to hang real estate license(s) with Zillow, and not represent a buyer or seller in any transaction, including referrals.
Solid understanding and experience with the real estate industry.
Thrive in a fast-paced environment, are decisive, productive, and motivated to get results.
Strong written communication and analytical skills with high attention to detail.
Proficient in Microsoft Office Suite and Google Docs
A self-motivator who is focused, reliable, responsible, and knows how to get things done.
In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location.
Homes Marketing Associate - Remote
About the role
As a Homes Marketing Associate on our team, you can expect to:
Support one or more Zillow Offers markets by making sure all active homes are represented accurately and completely on Zillow.com, including photos and listing descriptions.
Gather feedback from home seekers and agents and share this feedback with appropriate partner teams.
Work cross-functionally with transaction managers, field operators, and renovation teams to ensure our listing representations are accurate and compelling.
Provide outstanding customer service and support for agents, prospective home buyers, and your fellow Zillow employees.
Become a subject matter authority for trends, rules, and regulations that impact the cities/markets you support.
Enjoy working in a fast-paced, collaborative environment to meet and exceed business goals.
Accomplish targeted performance objectives with a positive, can-do demeanor.
You bring a lot to the table, and we’re excited to meet you! You are an exciting candidate for this role if:
You are driven to independently deliver high-quality outcomes that meet customer and stakeholder needs.
You view building relationships as vital to your success and Zillow’s, and you work hard to earn and maintain trust.
You work effectively and efficiently with professionals who have varying degrees of product, technical, and industry proficiency.
You have a positive attitude, an energetic approach, and are self-motivated.
You are uncompromising in your standards for your performance, but flexible in your approach to achieving your standards.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
Who you are
At least 2 years of experience in customer service, communications, account management, sales, or similar experience
Excellent communication and social skills
Some experience with tools for basic business analytics (e.g. Microsoft Excel, Google Sheets, etc.), business writing (Microsoft Word, Google Docs), and presentation (Microsoft PowerPoint, Google Slides)
Experience with MLS systems, listing data, public records, and/or real estate transactions is preferred but not required
Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply to join us if you have transferable skills or related experiences that you believe will set you up to succeed in this role.
In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location.
About the role
Zillow Group is looking for a Supervisor to join our Partner Support team. In this position, you will be responsible for leading a team to provide world-class support to Zillow Group’s Partners. You will be responsible for supervising, training, coaching, and mentoring consultants to meet or exceed our organizational targets. Protecting & strengthening the Partner Experience is core to our success. If you are a good problem solver, successful self-starter who wants to develop a career with the nation’s largest real estate network, then look no further.
Supports daily interactions with real estate professionals (agents, brokers, property managers), consumers (homeowners, buyers, sellers, renters, investors), and internal employees.
Demonstrates a strong commitment to resolving customer issues through coaching, training, and implementation of best practices.
Isolates and identifies areas of improvement within a team.
Provides world-class coaching and development to your direct reports through quality observations.
Tracks team metrics and reports data to leadership on a regular basis.
Handles major incidents that cannot be resolved by consultants.
Recruits and retains high-performing team members.
Collaborates with training. exercises are implemented, and skillsets are adopted.
Schedules and leads daily, weekly, and monthly team meetings.
This role requires a flexible schedule including weekend availability
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
Who you are
You have…
At least 2 years of experience in management – preferably in a customer service or communications environment.
Excellent communications and interpersonal skills. Able to work effectively and efficiently with customers who have varying degrees of product and technical proficiency.
Experience using various channels for delivering customer support, including phone, email, live chat, social media, and online forums.
Bachelor’s Degree or equivalent experience
Strong working knowledge of CRM Software –Salesforce & Zendesk (preferred)
Experience in Real Estate Advertising, Online Media, or Software Sales (preferred)
You are…
Passionate about the experience Customers and Partners receive and developing and motivating a team capable of providing world-class support.
A strong communicator and facilitator.
Someone who seeks & accepts feedback puts areas of opportunity to work.
Goal-oriented and focused on the result. If an obstacle comes in the way of your team being successful you know how to look for solutions on the spot.
Adaptable to regular changes in many areas, including products, team structure, and performance metrics.
Willing to work from home and have a reputable internet provider
In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location.
Zillow Market Analysis Specialist, Tennessee Team
About the team
The role of the Zillow Market Analysis Specialist is to produce high-quality market data across the United States for Zillow.com. This part-time role will provide flexibility for a licensed real estate agent who will agree to not actively represent buyers, sellers or referrals. Instead, this self-motivated individual will join a new team with veteran leaders to perform data analysis on a work-from-anywhere, flexible schedule.
About the role
Use Zillow software to review and verify market data
Proactively connect with various teams including operations, technology, and industry relations.
Provide input and suggestions regarding data accuracy and overall efficiency
This is a part-time, remote role, with flexible hours (approximately 15 hours per week with an average of 3 hours per day)
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
Who you are
Possess a TN real estate license.
Ability to hang real estate license(s) with Zillow, and not represent a buyer or seller in any transaction, including referrals.
Solid understanding and experience with the real estate industry.
Thrive in a fast-paced environment, are decisive, productive, and motivated to get results.
Strong written communication and analytical skills with high attention to detail.
Proficient in Microsoft Office Suite and Google Docs
A self-motivator who is focused, reliable, responsible, and knows how to get things done.
in addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location.
Responsibilities
Define and execute the long-term, elastic, and cost-effective vendor-based strategy for massive scale-up of annotation programs
Help provide input to the engineering, design, machine learning, and applied science teams to maximize the efficacy of human in the loop toolsets
Be the voice of the Annotation Operations team to senior leaders
Define, implement and track high-efficiency processes for producing high-quality floor plans
Identify and eliminate operational waste
Build a culture of operational rigor, data-centric transparency, and proper balance between expediency and quality
Manage a team of operations managers, adhering to and modeling Zillow’s values
Establish team goals and work with multiple stakeholders on strategies for executing, measuring progress, and reporting results
Implement a successful training regimen as we scale the team up, building out training materials, training schedules, and training success metrics
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
Who you are
10+ years of proven experience in a production environment or operations role
Experience with incentive schemes and structures that promote efficiency and a healthy environment for production staff
Experience with vendor-based production staffing
Experience with data labeling and annotation
Experience presenting to and interacting with senior leaders
Preferred Qualifications:
Senior experience working with engineering and product management
Demonstrated success steering a product through different stages of growth Experience coordinating with remote or offshore vendor teams
In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location.
About the role
Use Zillow software to review and verify market data
Proactively connect with various teams including operations, technology, and industry relations.
Provide input and suggestions regarding data accuracy and overall efficiency
This is a part-time, remote role, with flexible hours (approximately 15 hours per week with an average of 3 hours per day)
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
Who you are
Possess an NM real estate license.
Ability to hang real estate license(s) with Zillow, and not represent a buyer or seller in any transaction, including referrals.
Solid understanding and experience with the real estate industry.
Thrive in a fast-paced environment, are decisive, productive, and motivated to get results.
Strong written communication and analytical skills with high attention to detail.
Proficient in Microsoft Office Suite and Google Docs
A self-motivator who is focused, reliable, responsible, and knows how to get things done.
In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location.
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