Get to know us
Hiring in all 50 states
Zillow is reimagining real estate to make it easier to unlock life’s next chapter.
As the most-visited real estate website in the United States, Zillow® and its affiliates offer customers an on-demand experience for selling, buying, renting or financing with transparency and nearly seamless end-to-end service. Millions of people visit Zillow and its affiliate sites every month to start their home search, and now they can rely on Zillow to help them finish it — and no matter what job you're in, you will play a critical role in making this vision a reality.
About the team
Our Partner Support Team works directly with real estate professionals and internal business partners to provide consultation around our platform and build a better client experience on our site. We troubleshoot technical issues and provide education on our products and services through a variety of channels, including inbound/outbound calls, text, and email correspondence. You must see customer service as vital to the success of an organization and be passionate about providing exceptional support during each interaction.
About the role
We provide world-class support to Zillow’s Partners with the goal of protecting and strengthening our relationship with them, so they can grow their business and achieve their goals.
We work with real estate professionals daily, addressing issues and seeing around corners while maintaining a high level of integrity and customer service.
We are subject matter experts on Zillow’s products, features, and functionality and strive to resolve their inquiries the first time they contact us.
This role requires a flexible schedule including weekend availability.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
Who you are
You have…
At least 1 year of experience in a customer-facing role, understanding the customer is our North Star.
Demonstrated success in meeting and exceeding time-bound projects/quotas.
Experience with managing large amounts of inbound and outbound calls, texts, and emails in a timely manner.
Proven organizational and time management skills.
Contact center and work-from-home experience are highly desired.
You are…
Confident and empathetic in both verbal and written communication
An advocate for both the Partner and Zillow who is able to go beyond issue resolution to protect and strengthen the relationship between the 2.
Adaptable to ongoing changes in process and structure.
Supportive of your team and striving to consistently treat everyone with respect, empathy, and appreciation.
This role requires you to work from home. You will need access to:
A reputable internet provider
Internet speed to support a variety of tools/platforms
An ethernet connection
A private space to utilize when working from home
In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location.
Hiring in all 50 states
About the team
Do you love interacting with clients and co-workers? Are you a quick-moving self-starter? The Zillow Homes Advisor Team is a growing team that helps enable a new way of buying and selling homes. We are a trusted partner to buyers and are constantly available to answer their questions and help explain their options. We communicate via phone, text, and email with buyers to make sure that we help them meet their goals. Join us as we set the course for the future of how consumers buy and sell homes.
About the role
Buying a home is a complicated process with an uncertain timeline. Our team is passionate about changing that. We interact with buyers to improve the experience and - along with our local third-party broker and agent partners - help make buying a Zillow-owned property quick, easy, and painless.
The ultimate goal of the Zillow Homes Advisor is to provide a high-level customer service experience to prospective buyers for the Zillow-owned inventory while utilizing their real estate and local market knowledge to assist with and increase the sales of these homes. They are responsible for the buyer experience and real estate agent experience up until they submit an offer.
Zillow Homes Advisors answer questions, provide details about the home being inquired on, and schedule tours for prospective buyers and real estate agents. Utilizing their industry knowledge they evaluate the buyer’s needs and share the value and differentiator of Zillow-owned homes. They will provide operational support for a self-tour for partners (internal and external) and customers, and facilitate a smooth transfer to the resale team when a customer is ready to make an offer. They have strong attention to detail and thrive in an environment where they can support a team that is constantly evolving. They are proficient in our Zillow-owned inventory - the physical property as well as the suite of products we offer our customers. They guide customers to the right solutions using sales skills and service.
You, Will, Get To:
Help us to improve our current processes and look for ways to enhance the experience for home shoppers seeking information about our inventory.
Work among a small team that is rapidly growing with the room to iterate and work collaboratively with our internal business.
Work in an environment that values collaboration, enthusiasm, and energy, along with a commitment to ensuring quality service and operational performance.
Receive new leads, assign them to action plans and 3rd party real estate professional partners based on their inquiry type, and follow up on them
Revise and change SOPs as the team grows
Maintain a system of record by working and communicating with local 3rd party agent partners
Help with analyses on data on buyer contacts, submissions, etc.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
About the team
Do you love interacting with clients and co-workers? Are you a quick-moving self-starter? The Zillow Homes Advisor Team is a growing team that helps enable a new way of buying and selling homes. We are a trusted partner to buyers and are constantly available to answer their questions and help explain their options. We communicate via phone, text, and email with buyers to make sure that we help them meet their goals. Join us as we set the course for the future of how consumers buy and sell homes.
About the role
Buying a home is a complicated process with an uncertain timeline. Our team is passionate about changing that. We interact with buyers to improve the experience and - along with our local third-party broker and agent partners - help make buying a Zillow-owned property quick, easy, and painless. The ultimate goal of the Zillow Homes Advisor is to provide a high-level customer service experience to prospective buyers for the Zillow-owned inventory while utilizing their real estate and local market knowledge to assist with and increase the sales of these homes. They are responsible for the buyer experience and real estate agent experience up until they submit an offer.
Zillow Homes Advisors answer questions, provide details about the home being inquired on, and schedule tours for prospective buyers and real estate agents. Utilizing their industry knowledge they evaluate the buyer’s needs and share the value and differentiator of Zillow-owned homes. They will provide operational support for self tours for partners (internal and external) and customers, and facilitate a smooth transfer to the resale team when a customer is ready to make an offer. They have strong attention to detail and thrive in an environment where they can support a team that is constantly evolving. They are proficient in our Zillow-owned inventory - the physical property as well as the suite of products we offer our customers. They guide customers to the right solutions using sales skills and service.
You, Will, Get To:
Help us to improve our current processes and look for ways to enhance the experience for home shoppers seeking information about our inventory.
Work among a small team that is rapidly growing with the room to iterate and work collaboratively with our internal business.
Work in an environment that values collaboration, enthusiasm, and energy, along with a commitment to ensuring quality service and operational performance.
Receive new leads, assign them to action plans and 3rd party real estate professional partners based on their inquiry type, and follow up on them
Revise and change SOPs as the team grows
Maintain a system of record by working and communicating with local 3rd party agent partners
Help with analyses on data on buyer contacts, submissions, etc.
Who you are
You are enthusiastic, helpful, organized, detail-oriented, and most importantly - passionate about helping buyers achieve their goals. You are comfortable with constantly evolving processes and are a self-starter. You are also a big fan of collaboration and are excited by sharing what you’ve learned with others.
You see customer service and sales as vital to the success of an organization
A quick and flexible learner willing to adapt to the changing role
Excellent problem-solving skills with a technical aptitude
You understand and share multiple services and product offerings based on customer needs (i.e. home sales, agent partners, mortgages, etc.)
Excellent consultative sales skills that allow you to deliver a seamless experience for your customer’s needs
Experience working in a team environment
Minimum Qualifications
Texas Real estate license required
Ability to work a flexible schedule that includes a broad range of hours (mornings, evenings, etc.) as well as weekends
Preferred Qualifications
Salesforce, Google Drive, Sonar experience a plus
In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
You, Will, Get To:
Help us to improve our current processes and look for ways to enhance the experience for home shoppers seeking information about our inventory.
Work among a small team that is rapidly growing with the room to iterate and work collaboratively with our internal business.
Work in an environment that values collaboration, enthusiasm, and energy, along with a commitment to ensuring quality service and operational performance.
Receive new leads, assign them to action plans and 3rd party real estate professional partners based on their inquiry type, and follow up on them
Revise and change SOPs as the team grows
Maintain a system of record by working and communicating with local 3rd party agent partners
Help with analyses on data on buyer contacts, submissions, etc.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
Who you are
You are enthusiastic, helpful, organized, detail-oriented, and most importantly - passionate about helping buyers achieve their goals. You are comfortable with constantly evolving processes and are a self-starter. You are also a big fan of collaboration and are excited by sharing what you’ve learned with others.
You see customer service and sales as vital to the success of an organization
A quick and flexible learner willing to adapt to the changing role
Excellent problem-solving skills with a technical aptitude
You understand and share multiple services and product offerings based on customer needs (i.e. home sales, agent partners, mortgages, etc.)
Excellent consultative sales skills that allow you to deliver a seamless experience for your customer’s needs
Experience working in a team environment
Minimum Qualifications
Florida Real estate license required
Ability to work a flexible schedule that includes a broad range of hours (mornings, evenings, etc.) as well as weekends
Preferred Qualifications
Salesforce, Google Drive, Sonar experience a plus
In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location.
You, Will, Get To:
Help us to improve our current processes and look for ways to enhance the experience for home shoppers seeking information about our inventory.
Work among a small team that is rapidly growing with the room to iterate and work collaboratively with our internal business.
Work in an environment that values collaboration, enthusiasm, and energy, along with a commitment to ensuring quality service and operational performance.
Receive new leads, assign them to action plans and 3rd party real estate professional partners based on their inquiry type, and follow up on them
Revise and change SOPs as the team grows
Maintain a system of record by working and communicating with local 3rd party agent partners
Help with analyses on data on buyer contacts, submissions, etc.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
Who you are
You are enthusiastic, helpful, organized, detail-oriented, and most importantly - passionate about helping buyers achieve their goals. You are comfortable with constantly evolving processes and are a self-starter. You are also a big fan of collaboration and are excited by sharing what you’ve learned with others.
You see customer service and sales as vital to the success of an organization
A quick and flexible learner willing to adapt to the changing role
Excellent problem-solving skills with a technical aptitude
You understand and share multiple services and product offerings based on customer needs (i.e. home sales, agent partners, mortgages, etc.)
Excellent consultative sales skills that allow you to deliver a seamless experience for your customer’s needs
Experience working in a team environment
Minimum Qualifications
Georgia Real estate license required
Ability to work a flexible schedule that includes a broad range of hours (mornings, evenings, etc.) as well as weekends
Preferred Qualifications
Salesforce, Google Drive, Sonar experience a plus
In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location.
About the role
The daily function of the Senior Quality Program Manager will be to supervise the interactions between internal Zillow Group teams, vendor teams, and our customers. You will serve as a point of contact and subject matter expert on quality and customer experience for our greater operations team. You will research and provide data analytics to support the growth and development of the overall customer experience and ensure compliance.
Primary role function:
Execute and measure quality via our three primary outreach methods (Voice, Email, and SMS)
Consult against the key business process to improve both the operator and customer experience
Contribute to product and operations roadmap(s)
Build strategic relationships within Zillow Group business lines
Demonstrate several Business Intelligence tools including but not limited to natural language processing, speech analysis, CSAT, and CRM reporting
About the team
You will be part of the Quality Program team that conducts call/ticket audits, highlights coaching/behavioral opportunities, analyzes data trends, and relays information to business partners. We are a highly collaborative group, balancing investigative analysis with frontline feedback. Everyone on the team has the opportunity to learn from people in other disciplines.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
Who you are
Required:
2+ years of business operations, program management, coaching and leadership experience or quality management experience, in a fast-paced, scaling environment
Ability to adapt business processes quickly
Experience implementing success metrics for various business verticals
The success record of growing operator adoption to scalable processes and procedures
Outstanding teamwork and relationship building skills
Strong oral and written communication skills
Strong organization and time management skills
Strong business, quality assurance, analytical, and a customer-first mentality
Strong ability to complete ad-hoc analysis based on business needs, while maintaining recurring programs
Strong Excel confidence
Preferred:
Mentoring, and training experience
Real Estate and Mortgage experience
Tableau, SQL experience
Gong or speech analysis software experience
Experience working in a remote environment
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