About Zapier
Zapier helps people across the world automate the boring and tedious parts of their job. We do that by helping everyone connect the web applications they already use and love.
We believe that there are jobs a computer is best at doing and that there are jobs a human is best at doing. We want to empower businesses to create processes and systems that let computers do what they are best at doing and let humans do what they are best at doing.
We believe that with the right tools, you can have a big impact with less hassle.
We believe in small teams. Small teams are fast and nimble. Small teams mean less bureaucracy and less management and more getting things done.
In this role, you’ll help customers during the buying journey based on your deep product knowledge and understanding of how best their organization can leverage Zapier. You’ll do this through personalized demos over Zoom, your timely responses to customers, and your ability to manage multiple stakeholders through a buying process.
We rely on our products, our marketing, and our team of Customer Solutions Specialists explaining the benefits of those products, to ultimately drive sales.
You have experience in sales development, customer success, and/or onboarding support roles. You’re comfortable presenting and speaking to customers over video. You have experience managing customer relationships to drive mutually valuable outcomes for both the customer and the company.
You know how to get results. You thrive under situations where you have measurable outcomes that impact the growth of the Company You’re no stranger to measurements like response times, conversations per week, and expansion revenue generated.
You are passionate about customers. You are driven by the customer. Their outcomes are at the heart of everything you do. You have experience building and maintaining relationships with complex, multi-geographical customers.
You are passionate about apps and APIs. We’re looking for someone who has a demonstrated passion for SaaS, APIs, the latest technology, trends, and applications.
You’re good at self-managing your own schedule. You’ll have to balance a full schedule of speaking with prospective customers, reporting on findings, and thinking about how you can be more effective with each call. You’re great at managing your own schedule with minimal supervision, and can proactively ask for help where needed.
You can transform ambiguity into clarity. At Zapier, we believe in systems and processes that let us scale our impact to be larger than ourselves. In this role, you’ll uncover new pain points and encounter situations of ambiguity that will need problem-solving to find clarity. You enjoy thrive under ambiguous situations and see them as an opportunity to discover new insights that can be transformed into processes for scale. This requires a learner’s mindset.
Here at Zapier, we know Talent Sourcing can be more than pipeline building and candidate generation. Sourcing is a strategic and highly-valued technical craft that combines a deep curiosity to understand humans and their motivations around work, and the perseverance to find the right people and connect with them with the right opportunities in the right ways.
About You
You have experience with talent sourcing as a craft. You have 1-2+ years of sourcing experience in an in-house (preferably SaaS) or agency environment. You’ve worked on hard-to-fill, niche, or highly technical roles, and you understand that sourcing is not a band-aid solution but a highly-valued technical craft and a critical part of strategic talent acquisition. You're also no stranger to deploying creative ways to find the candidates that no one else could find. You love manipulating boolean search strings to get results, and are familiar with LinkedIn Dark Matter ;)
You are a champion for diversity & inclusion. At Zapier, we know that hiring and fostering a diverse team is just the right thing to do. You advocate for DIBE at every stage of the sourcing funnel, and you’re keen to flex your creativity to find technically skilled folks from underrepresented backgrounds.
You are metrics-driven and data-informed. You are comfortable using data to guide your decisions. You are able to weave together your knowledge of total addressable markets, industry benchmarks, and historical conversion rates to set expectations and guide yourself toward smarter outcomes.
You take a methodical, systematic and experimental approach. You are able to break down problems into small parts, work backward from your goal, and iterate and experiment constantly to find and reach the right candidates in the right way.
An appreciation of language. You enjoy words, both written and spoke. You are always looking for ways to better your communication skills. You are eager to translate your love of words into a creative job description, a clever outreach email, a well-articulated update to a hiring manager, or a compelling training brief.
You understand how to effectively prioritize. You are driven by a sense of urgency. You know how to manage multiple competing and shifting priorities, as well as the expectations of those you are working with.
You have fluency with modern tools. You have an appreciation for how technology (and automation!) make work better. You are comfortable using modern recruiting tools such as Gem, LinkedIn Recruiter, Talent Insights, and Greenhouse to accomplish your goals efficiently. If you’ve not used these, you would feel comfortable researching them and pushing buttons to see what happens. You are also driven to find better tools to improve how we work.
About You
You have at least two years of experience recruiting roles at a software and/or technology company. You have experience evaluating candidates for a variety of roles. You enjoy the challenge of finding exceptional talent. Bonus points if you have experience hiring technical positions!
You're a trusted partner in talent. You are an advocate for creativity and out-of-the-box thinking to drive the best decisions with your hiring managers. You advise interview teams on the best approach to fill their positions and create/manage a process that delights candidates and empowers hiring decisions.
You are a champion for diversity hiring & inclusive interview practices. At Zapier, we think that hiring and fostering a diverse team is just the right thing to do. A successful Recruiter will create and deliver on D&I initiatives set by the business and the Recruiting team.
You provide an incredible candidate experience. You sweat the small stuff but keep the big picture in mind. You know that a job search is a challenging task and prioritize providing a more human experience for everyone that interacts with Zapier during a hiring process.
You have experience with Applicant Tracking Systems or CRM systems. Here at Zapier, we use Greenhouse and Gem. If you’ve not used these tools, you should feel comfortable researching them and pushing buttons to see what happens.
You are data-oriented. You track pipeline health to balance your priorities and set hiring manager expectations.
You are resourceful. You're willing to research questions, talent, and companies to find the answers and great people to recruit.
You are persistently helpful. No matter if it is diversity outreach or screening of applicants, you are an unstoppably helpful member of our operations team, to both the hiring managers and candidates.
About You
You have designed and managed events for at least 300 people.
You’re a good steward of the company’s money and can find the perfect balance between saving money and keeping attendees happy.
You’re no stranger to booking travel arrangements for massive groups of people.
You are extremely detail-oriented!
You’re data-driven and love working with numbers.
You are excited to learn how we are currently doing events and why.
You are a creative thinker and feel comfortable making suggestions on how we can improve events as we grow.
You’re an expert negotiator who makes deals with the company’s best interests in mind.
You excel in a fast-paced, ever-changing environment.
You keep inclusivity in mind in all of your planning choices.
Things You Might Do
Zapier is a fast-growing, remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:
Source venues and find the perfect spot to host retreats for groups ranging from 10 to 1000 people.
Create, manage, and adhere to a budget for all events.
Ensure every team member books their flights on time and within approved budgets.
Work with venues to create menus that cater to allergies and dietary restrictions.
Communicate all details of events to attendees in advance and setting expectations for events. This includes writing internal blog posts and creating websites for events.
Traveling to most of our dept retreats to handle details and anything the team needs you to do.
Manage every aspect of the events once on-site, including welcoming attendees, working with the venue staff to make sure everything is going as planned, making sure all event attendees are taken care of, arriving early to set up the venue, and staying late to tear everything down.
Ensuring all attendees feel comfortable and included
Collecting feedback after events and making suggestions for improvement based on that feedback
Find creative ways to improve our events as we grow.
As part of our All Hands Support initiative, help customers have the best experience with Zapier possible.
We're looking for someone who loves helping people solve tricky technical problems. If you love interacting with people on a daily basis to help them learn how to optimize their work then read on…
We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. We hope you'll take the leap of faith and apply.
About You
You’re highly skilled in technical customer support. We’re looking for at least 1-2 years of experience in customer support, working with APIs or in the SaaS industry. Even better if you have previous experience troubleshooting APIs.
You're empathetic to new users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.
You obsess over the details. Maybe you have a one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.
You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.
You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).
You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again and often involves researching the technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.
You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.
You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.
We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.
About You
You’re highly skilled in technical customer support. We’re looking for at least 1-2 years of experience in customer support, working with APIs or in the SaaS industry. Even better if you have previous experience troubleshooting APIs.
You're empathetic to users and can easily put yourself in their shoes. You realize that not everyone has the same skill set and that smart people sometimes make mistakes. You make customers feel empowered after interacting with support and not stupid because of a small mistake.
You obsess over the details. Maybe you have one emoticon and one exclamation point rule of thumb for every email. Maybe it's only two sentences per paragraph. Either way, you make sure each word and each punctuation mark makes the customer delighted to work with you.
You love solving problems. Every customer is different, many times radically so. You relish being able to meet their specific need, and also solving their problems that may have gone unsaid.
You love to write. Almost everything at Zapier is done via written communication (both with customers and between teammates).
You're persistent. Support at Zapier is much different than at many software companies. It's not the same questions over and over again and often involves researching the technical nuances of the apps we support. You love the opportunity to solve new problems every day and won't give up when you don't know the answer right away.
You love doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.
You love to set your own course. At Zapier, we have quick team meetings each week and one-on-one meetings every month and then we go make things happen. You get to make things happen without someone saying so.
We believe giving the best support to our customers is important. For that reason, we only consider candidates who want to dedicate at least the next year or two to giving great support to Zapier customers.
We're looking for a Head of Support Operations leader to help grow our support team and play a critical role in shaping the support experience. Zapier’s on a mission to make everyone more productive at work. Zapier has helped over 1.8 million individuals and businesses with their automation needs.
About You
You are a skilled and empathic Customer and Operations leader. You have experience getting results with other senior leaders. Your success is defined by how well the support and customer-facing teams are able to reach their goals. You've previously worked with others to develop processes and teams that influence the goals of others
You've scaled support teams before. You've been involved in supporting the growth of support teams and would be well suited to lead our Operations team and help grow Zapier from ~125 to 250+ customer champions and beyond.
You are a skilled mentor and coach. You realize the best way to grow a team is by helping them to grow themselves. You're able to effectively share your experience and provide a clear framework for growth.
You are comfortable in a Product led, Customer-driven environment. You are able to relate to our customers and team members to provide and translate technical approaches into business applications in a simple and clear manner. We need you to have worked in a business where software is the product so that you understand our business model and the support team's impact there.
You're a skilled written communicator. Zapier is a 100% remote team and writing is our primary means of communication. You'll use written summaries and reports to communicate vision, strategy, plans, findings, and results to the support and full Zapier team.
You are data-driven. You know how to pick the right metrics, forecast our goals and measure our progress against them. You are comfortable using data to proactively assess and collaboratively develop key support programs that add value to our customers and our business.
You're a champion for doing things efficiently. At Zapier, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves.
This role is open for applicants in the Americas eastern/central and EMEA time zones only.
We're looking for a Project Specialist to join the Support Operations team at Zapier. Zapier’s on a mission to make everyone more productive at work. Zapier has helped over 1.8 million individuals and businesses with their automation needs.
About You
You have project management experience in a SaaS company. We're looking for 2+ years project management experience in a SaaS company.
You have excellent communication and interpersonal skills. We’re also a 100% remote team, and writing is our primary means of communication at Zapier.
You obsess over the details and have great time management skills. You can balance a variety of projects and responsibilities without getting overwhelmed. Organization is your wheelhouse.
You have an interest in coaching.
Things You’ll Do
Assist with the creation of project charters, facilitating the conversations towards identifying projects’ vision and purpose
Help project drivers to identify how are they going to measure the success of their projects
Assist with project documentation work, findings, data, hypotheses, testing, experiments, and all other initiatives’ information in an organized and easily searchable, and usable fashion
Act as servant-leader for the project teams they work with. This includes facilitating conversations and collaboration, removing blockers, helping to identify processes that are not working, and working to fulfill the needs of the teams and projects.
Act as the “glue” that keeps the projects together; able to defuse conflict, problem solve and facilitate the best results for Zapier and our internal and external customers
Coach on project management and agile best practices, helping teams to identify the best approach to work on their projects
Collaborate regularly to ensure all projects, and other documentation is updated with valuable information digestible by a varied audience
Work closely with our data and BI teams on a wide variety of topics, including but not limited to: CS performance, Support Operations performance improvements, baseline establishment, and setting of guardrails on special projects where required.
Incubate new ideas that surface, and bring in the support operations team at early stages at to help coordinate priorities and execution
Experiment: we encourage experimentation at every level to resolve problems in a creative way!
We're looking for a Technical Support Engineer to join the Support Engineering team at Zapier. Zapier is on a mission to make everyone more productive at work. Over 3 million professionals already use Zapier to save more time, but there are millions more to reach.
About You
You’re empathetic. You’ll be working directly with customers using our services as well as developers who are building on our platform as they overcome problems. You’re able to put yourself in their shoes and help point them in the right direction—whether that means sending a link to relevant documentation or explaining a more complex concept in clear terms.
You love code and APIs. You are proficient at reading and writing code and genuinely enjoy making and maintaining software. You’ve worked with many APIs and have a fundamental understanding of how they work. You have a solid intuition for what could be causing an API to respond to a request with an error, and you know the little tricks you can employ to get misbehaving requests back on track. You're comfortable working with code and logs to diagnose, fix, and safeguard against API issues.
You love figuring things out. You enjoy being presented with situations that don't have an immediately obvious answer and relish finding the solution. You are excited, not intimidated, by problems you don't know the answer to. You love applying the things you have learned to unfamiliar situations in order to see the deeper patterns that connect seemingly disparate issues.
You love variety. You would enjoy a multifaceted role that interacts with a wide variety of people, topics, and issues. The idea of seeing something new and different every day is invigorating. You are able to learn and act quickly to keep up with rapidly changing and sometimes unfamiliar situations.
You’re an excellent written communicator. We’re a 100% remote team, and writing is our primary means of communication at Zapier and to our end users. You have a very strong command of written English and your writing is concise but effective.
You’re solid at time management. You can balance a variety of projects and responsibilities without getting overwhelmed. As a part of a distributed team, you’ll be trusted to work with minimal supervision. As a part of a growing company, you have an opportunity to make a big impact, and you’re keen to build processes that’ll make your job more efficient over time.
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