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Wayfair Remote Sales/Service

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. Read employee reviews here









As an Account Manager, you will be responsible for supporting accounts in our Trade, Contractor, and Business verticals. In this role, you will be responsible for identifying trends, experiences, or issues that accounts have previously encountered that have hindered them from utilizing the professional program more recently. After utilizing that knowledge you will then work to build those relationships with our customers in an effort to increase their purchasing and loyalty with Wayfair Professional. You will own and manage a book of business and will be responsible to identify customers that we can engage with and also helping direct the appropriate customers to a better experience if needed. This role requires a high level of activity, genuine curiosity, and willingness to be nimble and coachable.

Expectations:

  • Engage with accounts to expand awareness, educate, identify new opportunities and develop account intelligence

  • Schedule appointments and walk through Wayfair Professional offerings

  • Hold engaging conversations over the phone and email with an ultimate goal of repeat sales and a continuous pipeline of opportunities

  • Act as the subject matter expert on all Wayfair product offerings/solution development skills

  • Understand and strive to meet or exceed all sales metrics

  • Effectively partner and work across our partner teams, including Business Solutions Group and Service teams

Qualifications:

  • 1-3 years sales experience with consistent performance against your core KPIs

  • Extremely self-motivated and reliable

  • Genuinely curious and are skilled in a solid business/project needs analysis

  • Have an adapt/grow mentality; successfully implement feedback and adopt new skills/techniques




What You'll Do:

  • Effectively manages a small book of high value, high potential customers to meet/exceed Sales targets

  • Maintains and grows an in-person book of business through strong relationships and business partnership

  • Project manages complex orders and large opportunities

  • Utilizes all facts and data available to identify challenges, offers mitigating solutions, and quantifies the impact of opportunities on business

  • Determine customer growth potential for Wayfair, implement key accounts plans on how to achieve that growth and deliver against that growth potential

  • Strong management of opportunity pipeline to develop an accurate forecast of the book of business

  • Effectively holds high-level business conversations either via phone or in person meetings

  • Active participant/partner in individual coaching goals as well as team initiatives

  • Works effectively and positively with B2B peers and manager

  • Adds and maintains customer data in Salesforce

  • Effectively navigate and leverage Wayfair.com systems and tools (e.g. Salesforce, Content Hub, etc.)

  • Apply the Wayfair Sales Process to customer interactions & relationships, and to daily activity

What You'll Need:

  • 2+ years sales experience required

  • Excels in prospecting and sales planning

  • Excellent selling/persuasive/presentation skills

  • Strong project management skills

  • Strong customer focus, demonstrated teamwork/collaboration

  • Working knowledge of eCommerce B2B sales

  • Self-motivated and goal-oriented, desire to deliver results.

What You'll Do:

  • Effectively manages a small book of high value, high potential customers to meet/exceed Sales targets

  • Maintains and grows a book of business through strong relationships and business partnership

  • Project manages complex orders and large opportunities

  • Utilizes all facts and data available to identify challenges, offers mitigating solutions and quantifies the impact of opportunities on business

  • Determine customer growth potential for Wayfair, implement key accounts plans on how to achieve that growth, and delivers against that growth potential

  • Strong management of opportunity pipeline to develop an accurate forecast of the book of business

  • Effectively holds high-level business conversations either via phone or in-person meetings

  • Active participant/partner in individual coaching goals as well as team initiatives

  • Works effectively and positively with B2B peers and manager

  • Adds and maintains customer data in Salesforce

  • Effectively navigate and leverage Wayfair.com systems and tools (e.g. Salesforce, Content Hub etc.)

  • Apply the Wayfair Sales Process to customer interactions & relationships, and to daily activity

What You'll Need:

  • 2+ years sales experience required

  • Excels in prospecting and sales planning

  • Excellent selling/persuasive/presentation skills

  • Strong project management skills

  • Strong customer focus, demonstrated teamwork/collaboration

  • Working knowledge of eCommerce B2B sales

  • Self-motivated and goal-oriented, desire to deliver resultsdeliver


Start Date: 12/13/21

Full-time

Benefits Starting Day 1

Wayfair Professional is an industry-leading business-to-business sales organization dedicated to helping businesses make good spaces great. Since 2012, we have worked to make furniture, fixture, and decor procurement easier and faster while offering the best possible value. Our B2B Inside Sales team begins their career at Wayfair with an in-depth renowned paid training program to prepare them to engage our B2B customers in an inbound sales queue with the goal of building customer loyalty through a great customer experience.

What You'll Do

  • Receive new leads through a variety of sources and via phone and email outreach, better understand the needs of their business without compromising short-term/transactional revenue.

  • Uncover open opportunities and future account potential

  • Educate our new customers on Wayfair Professional values as well as vertical-specific program benefits

  • Transition accounts to the correct Wayfair Professional program by collecting key customer data points.

  • Effectively use tools to communicate with our business customers via phone, email, screen share, and/or other technology

  • Ability to travel at a minimum once per quarter, with more frequent travel as we continue to develop our new normal.

What You'll Need

  • Experience working in a fast-paced sales environment

  • Hardworking and resilient attitude with a strong desire to build relationships through technology

  • A solutions-oriented mindset with the goal to build continuous customer loyalty to Wayfair

  • The ability to embrace and implement feedback to adopt new skills in a fast-paced environment

  • You are extremely self-motivated and reliable

  • Ability to drive results, metrics, and key performance indicators

  • Highly motivated by being an industry leader.

Start Date: 12/13/21

Full-time

Benefits Starting Day 1

Wayfair Professional is an industry-leading business-to-business sales organization dedicated to helping businesses make good spaces great. Since 2012, we have worked to make furniture, fixture, and decor procurement easier and faster while offering the best possible value. Our B2B Inside Sales team begins their career at Wayfair with an in-depth renowned paid training program to prepare them to engage our B2B customers in an inbound sales queue with the goal of building customer loyalty through a great customer experience.

What You'll Do

  • Receive new leads through a variety of sources and via phone and email outreach, better understand the needs of their business without compromising short-term/transactional revenue.

  • Uncover open opportunities and future account potential

  • Educate our new customers on Wayfair Professional values as well as vertical-specific program benefits

  • Transition accounts to the correct Wayfair Professional program by collecting key customer data points.

  • Effectively use tools to communicate with our business customers via phone, email, screen share, and/or other technology

  • Ability to travel at a minimum once per quarter, with more frequent travel as we continue to develop our new normal.

What You'll Need

  • Experience working in a fast-paced sales environment

  • Hardworking and resilient attitude with a strong desire to build relationships through technology

  • A solutions-oriented mindset with the goal to build continuous customer loyalty to Wayfair

  • The ability to embrace and implement feedback to adopt new skills in a fast-paced environment

  • You are extremely self-motivated and reliable

  • Ability to drive results, metrics, and key performance indicators

  • Highly motivated by being an industry leader .

Start Date: 12/13/21

Full-time

Benefits Starting Day 1

Wayfair Professional is an industry-leading business-to-business sales organization dedicated to helping businesses make good spaces great. Since 2012, we have worked to make furniture, fixture, and decor procurement easier and faster while offering the best possible value. Our B2B Inside Sales team begins their career at Wayfair with an in-depth renowned paid training program to prepare them to engage our B2B customers in an inbound sales queue with the goal of building customer loyalty through a great customer experience.

What You'll Do

  • Receive short-term/transactional new leads through a variety of sources and via phone and email outreach, better understand the needs of their business without compromising short-term / transactional revenue.

  • Uncover open opportunities and future account potential

  • Educate our new customers on Wayfair Professional values as well as vertical-specific program benefits

  • Transition accounts to the correct Wayfair Professional program by collecting key customer data points.

  • Effectively use tools to communicate with our business customers via phone, email, screen share and/or other technology

  • Ability to travel at a minimum once per quarter, with more frequent travel as we continue to develop our new normal.

What You'll Need

  • Experience working in a fast-paced sales environment

  • Hardworking and resilient attitude with a strong desire to build relationships through technology

  • A solutions-oriented mindset with the goal to build continuous customer loyalty to Wayfair

  • The ability to embrace and implement feedback to adopt new skills in a fast-paced environment

  • You are extremely self-motivated and reliable

  • Ability to drive results, metrics, and key performance indicators

  • Highly motivated by being an industry leader.


Start Date: 12/13/21

Full-time

Benefits Starting Day 1

Wayfair Professional is an industry leading business to business sales organization dedicated to help businesses make good spaces great. Since 2012, we have worked to make furniture, fixture, and decor procurement easier and faster while offering the best possible value. Our B2B Inside Sales team begins their career at Wayfair with an in-depth renowned paid training program to prepare them to engage our B2B customers in an inbound sales queue with the goal of building customer loyalty through a great customer experience.

What You'll Do

  • Receive new leads through a variety of sources and via phone and email outreach, better understand the needs of their business without compromising short term / transactional revenue.

  • Uncover open opportunities and future account potential

  • Educate our new customers on Wayfair Professional values as well as vertical specific program benefits

  • Transition accounts to the correct Wayfair Professional program by collecting key customer data points.

  • Effectively use tools to communicate with our business customers via phone, email, screen share and/or other technology

  • Ability to travel at a minimum once per quarter, with more frequent travel as we continue to develop our new normal.

What You'll Need

  • Experience working in a fast-paced sales environment

  • Hardworking and resilient attitude with a strong desire to build relationships through technology

  • A solutions-oriented mindset with the goal to build continuous customer loyalty to Wayfair

  • The ability to embrace and implement feedback to adopt new skills in a fast-paced environment

  • You are extremely self-motivated and reliable

  • Ability to drive results, metrics, and key performance indicators

  • Highly motivated by being an industry leader

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