Remote positions in the USA- Read Salaries on the review page below
Wayfair isn’t your average home goods retailer – we’re transforming how you shop for your home! The Wayfair Talent Acquisition team is strategic to the company's overall success and continued growth. Our recruiters are true business partners and are charged with finding, attracting, and hiring top talent into all parts of the company against a high bar for performance, potential, and culture fit. As a Recruiter, you are responsible for a wide range of roles, stakeholders, and candidates. This is an incredible and unique opportunity to join a rapidly growing eCommerce company as a true business partner and make a significant and immediate impact. Read the employee reviews here
Recruiter Job Description
Who We Are
Wayfair isn’t your average home goods retailer – we’re transforming how you shop for your home! The Wayfair Talent Acquisition team is strategic to the company's overall success and continued growth. Our recruiters are true business partners and are charged with finding, attracting, and hiring top talent into all parts of the company against a high bar for performance, potential, and culture fit. As a Recruiter, you are responsible for a wide range of roles, stakeholders, and candidates. This is an incredible and unique opportunity to join a rapidly growing eCommerce company as a true business partner and make a significant and immediate impact.
This position will recruit warehouse talent for multiple sites within a specified region.
What You'll Do
You will own the full cycle of recruiting including sourcing, screening, interviewing, evaluation, and offer negotiation process
Leverage all aspects of sourcing and candidate development including the job posting, job board mining, internet sourcing, social networking, employee referrals, and networking events
Manage strategic relationships with senior-level stakeholders
Create a solid pipeline of applicants for all roles
Ensure an impressive candidate experience through thorough communication & timely feedback, as well as interviewer preparedness and effective interview format
Track metrics and use data for strategic analysis of recruiting campaigns
You're always looking to learn, develop, and grow
What You'll Need
Bachelor’s Degree preferred
1+ years Recruitment experience, high volume recruitment experience in a warehouse/logistics environment preferred
Full life-cycle experience in a fast-paced environment recruiting for growing organizations
Proven success delivering recruiting results individually or as part of a team in a fast-paced, demanding, high growth environment
A sense of urgency to deliver for the business while also effectively working together as part of a team
In-depth direct sourcing expertise utilizing a range of methods and sources
Exceptional written and verbal communication skills
Ability to operate cross-functionally and collaborative in a culture of continuous improvement
Job Description
The Technical Executive Talent Acquisition team supports Wayfair's rapidly scaling Engineering, Machine Learning, Data Science, and Algorithmic development leadership teams. These businesses are the engine that powers an enterprise obsessed with data and technological innovation. They move fast, iterate quickly on big business problems, apply technology to accelerate the unlocking of insights in order to provide outsized value across all global functions from pricing to logistics, marketing to finance, and customer recommendations and search technology.
As an Associate Recruiter on the Technical Executive Talen team, you will serve as the subject matter expert in identifying and engaging with Director, VP, and C-level technical talent for Wayfair’s most senior technical roles. You will be responsible for owning stakeholder reporting relationships, driving sourcing strategy, screening, qualifying, and pre-closing candidates, all while helping to attract and acquire the next generation of Wayfair leadership.
What You'll Do
Build and lead an innovative sourcing process for Wayfair’s most senior leadership roles by engaging with passive candidates.
Develop and execute research strategy for talent pooling, market mapping, and competitor analysis.
Leverage and grow your network to identify, attract and engage the best technical leadership talent in the field.
Proactively build diverse technical candidate pipelines and participate in cross-organizational projects/programs related to DEI recruiting.
Provide a superior white-glove candidate experience; clearly defining position requirements and recruiting process, timely updates on progress, interview preparation, and debriefing, from strategy kick-off through successful new hire onboarding.
Act as consultant and true business partner to Wayfair’s leadership to improve hiring/interview process, proactively determine future talent needs, and build candidate proficiency matrices by providing regular reporting and updates to management and stakeholders.
Leverage analytical skills and ability to translate metrics, research, and market trends to identify improvements in everything from your recruitment process to broader initiatives within Talent Acquisition.
What You'll Need
Bachelor’s degree, advanced degree or equivalent experience.
3+ years of experience in executive recruiting required. Experience in technical fields like Engineering, Data Science, AI/ML, Product Management preferred. 2+ years of experience sourcing/recruiting at the executive or leadership level preferred.
Strong relationship management skills with a proven track record of building trust and credibility with both candidates and hiring managers.
Experience in designing and conducting in-depth competency and behavioral-based interviews and evaluating candidate profiles.
Proven success delivering innovating sourcing and recruiting methods within a technical, high-growth environment.
Familiarity and comfort with a data-driven environment, ability to use metrics to guide decision-making.
Job Description
Are you looking to build a vast network of tech industry leaders? Are you ready for more ownership in your sourcing position? A role that is more than a lead generation? Then join Wayfair’s amazing Executive Recruiting team where you will own our sourcing effort and be a consultative partner to your stakeholders!
Job Description
The Technical Executive Talent Acquisition team supports Wayfair's rapidly scaling Engineering, Machine Learning, Data Science, and Algorithmic development leadership teams. These businesses are the engine that powers an enterprise obsessed with data and technological innovation. They move fast, iterate quickly on big business problems, apply technology to accelerate the unlocking of insights in order to provide outsized value across all global functions from pricing to logistics, marketing to finance, and customer recommendations and search technology.
As Lead Technical Executive Sourcer, you will serve as the subject matter expert in identifying and engaging with Director, VP, and C-level technical talent for Wayfair’s most senior technical roles. You will be responsible for owning stakeholder reporting relationships, driving sourcing strategy, screening, qualifying, and pre-closing candidates, all while helping to attract and acquire the next generation of Wayfair leadership.
What You'll Do
Build and lead an innovative sourcing process for Wayfair’s most senior leadership roles by engaging with passive candidates.
Develop and execute research strategy for talent pooling, market mapping and competitor analysis.
Leverage and grow your network to identify, attract and engage the best technical leadership talent in the field.
Proactively build diverse technical candidate pipelines and participate in cross-organizational projects/programs related to DEI recruiting.
Provide a superior white-glove candidate experience; clearly defining position requirements and recruiting process, timely updates on progress, interview preparation, and debriefing, from strategy kick-off through successful new hire onboarding.
Act as consultant and true business partner to Wayfair’s leadership to improve hiring/interview process, proactively determine future talent needs, and build candidate proficiency matrices by providing regular reporting and updates to management and stakeholders.
Leverage analytical skills and ability to translate metrics, research, and market trends to identify improvements in everything from your recruitment process to broader initiatives within Talent Acquisition.
What You'll Need
4+ years of experience sourcing/recruiting required. Experience in technical fields like Engineering, Data Science, AI/ML, Product Management is preferred but not required. 2+ years of experience sourcing/recruiting at the executive or leadership level preferred but not required.
Strong relationship management skills with a proven track record of building trust and credibility with both candidates and hiring managers.
Experience in designing and conducting in-depth competency and behavioral-based interviews and evaluating candidate profiles.
Proven success delivering innovating sourcing and recruiting methods within a technical, high-growth environment.
Familiarity and comfort with a data-driven environment, ability to use metrics to guide decision-making.
Bachelor’s degree, advanced degree, or equivalent experience.
Job Description
The Technical Executive Talent Acquisition team supports Wayfair's rapidly scaling Engineering, Machine Learning, Data Science, and Algorithmic development leadership teams. These businesses are the engine that powers an enterprise obsessed with data and technological innovation. They move fast, iterate quickly on big business problems, apply technology to accelerate the unlocking of insights in order to provide outsized value across all global functions from pricing to logistics, marketing to finance, and customer recommendations and search technology.
As Lead Technical Executive Sourcer, you will serve as the subject matter expert in identifying and engaging with Director, VP, and C-level technical talent for Wayfair’s most senior technical roles. You will be responsible for owning stakeholder reporting relationships, driving sourcing strategy, screening, qualifying, and pre-closing candidates, all while helping to attract and acquire the next generation of Wayfair leadership.
What You'll Do
Build and lead an innovative sourcing process for Wayfair’s most senior leadership roles by engaging with passive candidates.
Develop and execute research strategy for talent pooling, market mapping, and competitor analysis.
Leverage and grow your network to identify, attract and engage the best technical leadership talent in the field.
Proactively build diverse technical candidate pipelines and participate in cross-organizational projects/programs related to DEI recruiting.
Provide a superior white-glove candidate experience; clearly defining position requirements and recruiting process, timely updates on progress, interview preparation, and debriefing, from strategy kick-off through successful new hire onboarding.
Act as consultant and true business partner to Wayfair’s leadership to improve hiring/interview process, proactively determine future talent needs, and build candidate proficiency matrices by providing regular reporting and updates to management and stakeholders.
Leverage analytical skills and ability to translate metrics, research, and market trends to identify improvements in everything from your recruitment process to broader initiatives within Talent Acquisition.
What You'll Need
4+ years of experience sourcing/recruiting required. Experience in technical fields like Engineering, Data Science, AI/ML, Product Management is preferred but not required. 2+ years of experience sourcing/recruiting at the executive or leadership level preferred but not required.
Strong relationship management skills with a proven track record of building trust and credibility with both candidates and hiring managers.
Experience in designing and conducting in-depth competency and behavioral-based interviews and evaluating candidate profiles.
Proven success delivering innovating sourcing and recruiting methods within a technical, high-growth environment.
Familiarity and comfort with a data-driven environment, ability to use metrics to guide decision-making.
Bachelor’s degree, advanced degree, or equivalent experience.
Responsibilities Include:
Directly manages 2-5 Sales Managers and their respective teams to meet/exceed sales and productivity targets
Influences sales managers to adopt program initiatives and implement them with their teams
Proactively monitors team trends including productivity, queue adherence, and sales-related metrics to drive improved performance
Works cross-functionally to provide feedback and gives input on broad department strategies and tactics
Actively identifies trends and gaps to offer best practices and solutions for their teams and the program overall
Coaches regularly develop the management skills of the team to drive success and growth
Qualifications Include:
3+ years of successful sales management experience
Excellent written and verbal communication skills
Ability to work effectively and professionally cross-functionally
Active participant/partner in individual coaching goals as well as team/program initiatives
Effectively navigate and leverage internal systems and external sales tools
Ability to work in a fast-paced environment and adapt to change quickly
Displays utmost professionalism and work ethic at all times.
Job Description
Human Resources Business Partner
Our mission as a Global Talent Management organization is to support our people as individuals, members of teams, and as part of Wayfair. We seek to enhance productivity and retention by promoting employee welfare and inclusion, fostering collaboration and innovation, and driving employee professional growth - reflecting our commitment to our key business drivers, our customers, and our shareholders.
As a true business partner to our leaders, you will be tasked with providing strategic input, insight, and advice on the people pillars and the impacts that our people have on the success of our site. You will tackle existing and potential future challenges through a detailed understanding of the business objectives, key metrics, and KPIs driving success across your site(s).
What You'll Do
Partner with Senior Leadership at the site on strategic planning.
Lead, develop and manage the local Talent team of two (2) HR Generalists.
Provide expert and objective advice, coaching, and counsel to leaders and employees on talent programs, policy and procedures, employment/labor laws, conflict resolution, change management, and organizational development while effectively mitigating business and company risk.
Superuser of data to identify trends, provide insights and make recommendations to stakeholders and cross-functional partners in order to develop solutions that improve business results - includes claims, complaints, engagement, turnover, attendance, leaves, productivity metrics.
Drive and implement employee engagement initiatives at your site in conjunction with site leaders and assess the impact of all programs and events.
Lead complex employee relation investigations including harassment and ethics complaints, working with leaders to resolve issues.
Work cross-functionally to drive department-specific projects and initiatives.
Drives the site-specific Talent strategy in order to maintain an independent workforce.
What You'll Need
5+ years in a dedicated HR role with 3+ years of HR management experience
Bachelor’s degree in Human Resources Management or related field required
PHR or SPHR preferred
Ability to build productive relationships and influence all levels of the organization
Service orientation with a consultative lens
Ability to analyze, interpret, manipulate data as it relates to the HR function
Comfortable adapting to change in a fast-paced, dynamic and ambiguous environment
Ability to use independent judgment, problem-solve, be creative, and be committed to results.
Job Description
At Wayfair, we care about our customers! Our award-winning Customer Service Team balances technology and human empathy to build customer trust and loyalty. From the time the customer orders with Wayfair through delivery to their home, our team works to make it easier than ever to shop for the home. The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure seamless delivery to the customer. In the event, a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them in every interaction with Wayfair.
What You'll Do
Develop, manage and coach a team of supervisors who oversee customer service agents who support both US and Canadian customers
Analyze team performance to drive improvement in KPIs and close performance gaps
Will be required to think and act like a business owner to make decisions about business policies, managing risks, and resolving employee issues as we are currently building out the Canadian customer service business model
Identify training gaps and partner with support teams to improve performance
Make recommendations and/or take corrective action to manage performance as appropriate and be an integral part of the disciplinary and termination process
Effectively interview and recommend candidates for hire
Analyze trends based on historical data to close performance gaps
Respond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
What You'll Need
3+ years of proven leadership experience effectively driving results of front line teams through direct reports
Proven ability to close performance gaps through coaching and mentoring
Proven ability to successfully provide relevant and immediate feedback in a complex environment to both supervisors and agents
Strong problem-solving skills and the ability to think analytically while working in a fast-changing environment
Excellent communication and relationship-building skills
Bachelor’s Degree or equivalent customer-facing and management work experience
Job Description
Do you love working in a fast-paced, high-energy environment where every day is different? Do you have a passion to drive change and implement complex solutions that impact an entire fulfillment network? Are you looking to make a difference, be empowered to own decisions, think quickly, and act fast? If so, you are a great fit for Wayfair’s Industrial Engineering team!
We are seeking individuals for Wayfair’s Industrial Engineering team in the area of emerging technology, flow management, and technical integration. The ideal candidate is an energetic team player who understands how to effectively drive results in a fast-paced and rapidly growing company. This candidate must also have an interest in innovating to solve business problems creatively and a willingness to immediately tackle key challenges. A willingness to travel and tackle the unknown is highly desirable.
What You’ll Do
Lead the design of material handling systems and equipment (conveyors, sortation, robotics) to scale that enable capacity and productivity improvements within the supply chain.
Lead the solution design of the next generation of warehouse automation including ASRS, various storage systems, robotics, machine learning, scanners unit sortation, conveyance systems, AMRs, and computer vision.
Manage the roadmap of automation and technology for fulfillment design.
Write and execute specifications and requirements for solution designs.
Lead & engage with third-party vendors to solution design material handling equipment and layouts
Write and submit RFI, RFQ, and RFP’s.
Write and submit business proposals for material handling and storage systems
Project management
Space planning and layout design proficiency (AutoCad, SketchUp, FlexSim)
Modify and upkeep design layouts (CAD, Sketchup, FlexSim)
Provide engineering support for process development and improvement initiatives to reinforce the goal of Operational Excellence
Perform ROI, P&L, & operational analysis
What You’ll Need
Bachelor's degree with an emphasis in Industrial Engineering, Mechanical Engineering, or a related field.
Travel required up to 40%
Detail-oriented, proactive, with strong analytical and organizational skills, and excellent time management and multitasking skills.
Ability to manage third-party vendors in the solution design process and proposal deliveries i.e. timeline of project and delivery of proposals.
Establish close working relationships with internal and external partners
Ability to identify critical paths and execute (these may change weekly)
Ability to discuss and show Return on Investment, P&L, and Operational Analytics
5-7+ years of computer-aided design and drawing capabilities (CAD, SketchUp, FlexSim), racking design, and process knowledge for distribution or manufacturing is required.
Established knowledge of Material Handling Equipment (conveyors, sortation, AS/RS, robotics, PLCs), distribution/conveyor systems is required.
OEM & technical experience in solution design of Material Handling Equipment (conveyors, sortation, AS/RS, robotics.
5-7+ years of experience or technical background in Warehouse Management Systems is a plus.
5-7+years of experience in Project Management, Six Sigma, Root Cause Analysis, Statistics, Design, Niosh, FMEA.
5-7+ years of experience in Project, Product, or Program Management
Knowledge of Labor Management Systems
Knowledge of data mining techniques (SQL)
Work From Home
Job Description
B2B Business Development Representative
Full-time
Monday - Friday schedule
Benefits starting day 1
Wayfair Professional is an industry-leading business-to-business sales organization dedicated to helping businesses make good spaces great. Since 2012, we have worked to make furniture, fixture, and decor procurement easier and faster while offering the best possible value. Our B2B Inside Sales team begins their career at Wayfair with an in-depth renowned paid training program to prepare them to engage our B2B customers in an inbound sales queue with the goal of building customer loyalty through a great customer experience.
What You'll Do
Receive marketing acquired business accounts and through phone and email outreach, better understand the needs of their business without compromising short-term/transactional revenue.
Uncover open opportunities and future account potential
Educate our new customers on Wayfair Professional values as well as vertical-specific program benefits
Transition accounts to the correct Wayfair Professional program by collecting customer intelligence data.
Effectively use tools to communicate with our business customers via phone, email, screen share, and/or other technology
Ability to travel at a minimum once per quarter, with more frequent travel possible as job requirements evolve
What You'll Need
Experience working in a fast-paced sales environment
Hardworking and resilient attitude with a strong desire to build relationships through technology
You are a solutions-oriented individual with goals of building customer loyalty for Wayfair
The ability to embrace and implement feedback to adopt new skills in a fast-paced environment
You are extremely self-motivated and reliable
Ability to drive results, metrics, and key performance indicators
Highly motivated by being an industry leader
| Outreach Experience Team
Job Description
Are you passionate about operations, analytics, and process transformation? Are you excited about the opportunity to build a new body of work to transform the customer experience? Are you looking to hit the ground running and have an immediate impact in a highly visible role?
Wayfair has been growing at a break-neck speed over the past several years, with COVID accelerating the growth to high double-digit percentage levels. Our Process Transformations team enables the continuous improvement of our processes, helps establish a culture of waste elimination and defect reduction across the organization, and acts as a process expert for other stakeholders across the Wayfair organization.
We are looking for talented, self-motivated, and entrepreneurial team leaders with demonstrated capabilities to join our team. The ideal candidate is an energetic manager (or a high-performing senior analyst) who understands how to effectively drive results in a fast-paced and rapidly growing company. A desire to be where the work is happening and to roll up sleeves and partner with our frontline service operations teams is a must. The candidate must also be able to develop trusting relationships with key cross-functional teams both in the field and in HQ.
We aspire to build a world-class team and are open to different backgrounds. The ideal candidate will have an exceptional affinity to technology and experience with analytics and operational improvement.
What You’ll Do:
Lead analytics work streams within identified projects, focusing on developing insights across a number of customer service and service operations workflows and driving actions based on those insights
Standardize analytical processes and create transparency through rigorous data analysis and relentless pursuit of identified opportunities for improvement
Program manage multiple projects and initiatives aimed at streamlining our operations through leveraging data and insights
Partner with field and HQ teams including Data Solutions, Operations Research and Business Intelligence teams, and a number of various stakeholders across Supply Chain and Service organizations in driving execution of identified initiatives
(Post-COVID19): travel to our sites to work alongside teams doing the work as needed
What You’ll Need:
L3+, Must be in current position 6 months
Minimum 3+ years of experience in operations, technology, consulting, strategy or finance, preferably with diverse experience
Bachelor’s degree preferred
Proven analytical capabilities and fluency with multiple analytical tools and practices, including SQL, Data Studio et al.
Exceptional project management and operations experience
Ability to find right data sources, pull data, convert it into insights, and leverage critical thinking lens to make conclusions and recommendations
Desire to work towards a culture of continuous improvement across all of Wayfair
Strong communication skills across various levels of leadership and ability to partner with all levels of operation in the field
Business acumen and ability to convert process improvements into financial implications
Zero tolerance for waste and inefficiency throughout E2E processes
Exceptional analytical skills and ability to convert quantitative information into actionable insights
Strong people leadership skills and ability to influence people without formal authority
Job Description
Business Account Manager
As an Account Manager, you will be responsible for supporting accounts in our Trade, Contractor, and Business verticals. In this role, you will be responsible for identifying trends, experiences, or issues that accounts have previously encountered that have hindered them from utilizing the professional program more recently. After utilizing that knowledge you will then work to build those relationships with our customers in an effort to increase their purchasing and loyalty with Wayfair Professional. You will own and manage a book of business and will be responsible to identify customers that we can engage with and also help direct the appropriate customers to a better experience if needed. This role requires a high level of activity, genuine curiosity, and willingness to be nimble and coachable.
Expectations:
Engage with accounts to expand awareness, educate, identify new opportunities and develop account intelligence
Schedule appointments and walk through Wayfair Professional offerings
Hold engaging conversations over the phone and email with an ultimate goal of repeat sales and a continuous pipeline of opportunities
Act as the subject matter expert on all Wayfair product offerings/solution development skills
Understand and strive to meet or exceed all sales metrics
Effectively partner and work across our partner teams, including Business Solutions Group and Service teams
Qualifications:
1-3 years sales experience with consistent performance against your core KPIs
Extremely self-motivated and reliable
Genuinely curious and are skilled in a solid business/project needs analysis
Have an adapt/grow mentality; successfully implements feedback and adopt new skills/techniques
Job Description
Business Account Manager
As an Account Manager, you will be responsible for supporting accounts in our Trade, Contractor, and Business verticals. In this role, you will be responsible for identifying trends, experiences, or issues that accounts have previously encountered that have hindered them from utilizing the professional program more recently. After utilizing that knowledge you will then work to build those relationships with our customers in an effort to increase their purchasing and loyalty with Wayfair Professional. You will own and manage a book of business and will be responsible to identify customers that we can engage with and also help direct the appropriate customers to a better experience if needed. This role requires a high level of activity, genuine curiosity, and willingness to be nimble and coachable.
Expectations:
Engage with accounts to expand awareness, educate, identify new opportunities and develop account intelligence
Schedule appointments and walk through Wayfair Professional offerings
Hold engaging conversations over the phone and email with an ultimate goal of repeat sales and a continuous pipeline of opportunities
Act as the subject matter expert on all Wayfair product offerings/solution development skills
Understand and strive to meet or exceed all sales metrics
Effectively partner and work across our partner teams, including Business Solutions Group and Service teams
Qualifications:
1-3 years sales experience with consistent performance against your core KPI's
Extremely self-motivated and reliable
Genuinely curious and are skilled in a solid business/project needs analysis
Have an adapt/grow mentality; successfully implements feedback and adopt new skills/techniques.
Job Description
The Commercial Executive Talent Acquisition team supports Wayfair's rapidly scaling Finance, Talent, Retail & Merchandising, Marketing, Analytics, and Operations leadership teams. These businesses are the engine that powers an enterprise obsessed with data and technological innovation. They move fast, iterate quickly on big business problems, apply technology to accelerate the unlocking of insights in order to provide outsized value across all global functions from pricing to logistics, marketing to finance, and customer recommendations and search technology.
The Senior Executive Recruiter will be responsible for partnering with Wayfair’s C-Suite to create a scalable strategy and build an Executive Recruiting function that will drive our company’s growth over the coming years. Come help us build the future of eCommerce.
What You'll Do
Develop, drive, and manage strong relationships with your Hiring Managers and their teams.
Build, execute, and iterate on innovative recruiting strategies for Wayfair’s Director+ open roles.
Conduct research to map out the talent within target companies and markets
Leverage your network to identify, attract and engage the best leadership talent in the field.
Provide a superior candidate experience; clearly defining position requirements and recruiting process, timely updates on progress, interview preparation, and debriefing, from strategy kick-off through successful new hire onboarding.
Provide regular reporting and updates to management and stakeholders.
Find ways to innovate on everything from your recruitment process to broader initiatives within Talent Acquisition.
What You'll Need
Bachelor’s degree, advanced degree or equivalent experience.
6+ years of experience recruiting for technical fields like Finance, Talent, Merchandising, Marketing, and Operations. 2+ years of experience recruiting at the executive or leadership level. Strong relationship management skills with a proven track record of building trust and credibility with both candidates and hiring managers.
Experience in designing and conducting in-depth competency and behavioral-based interviews and evaluating candidate profiles.
Proven success delivering innovating sourcing and recruiting methods within a technical, high-growth environment.
Familiarity and comfort with a data-driven environment, ability to use metrics to guide decision-making.
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