Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. Read employee reviews here
Job Description
Work From Home- Full Time! $15.00/hour
Quarterly performance bonuses up to $2,000
Benefits:
$500 referral bonus per hire
Medical, Dental, Vision coverage starts day 1
$5,250 in eligible Tuition Reimbursement
Employee Discount
401(k) with company match up to 4%
Paid Time Off
Paid parental leave
Paid day of voluntary service
What You'll Do
Provide best in class customer experience to resolve their issues
Troubleshoot and resolve customer service inquiries while building a connection with the customer to make them feel welcome, at home and wowed
Navigate multiple software applications and tools in order to process resolutions for customers and manage your day to day operations
Exceed customer satisfaction, efficiency metrics, and customer resolution targets
Maintain professional composure at all times, de-escalating customers with empathy and a personalized solution while following policies and guidelines
Bring your best self to work every day
Keep pace with our growing customer demand in a busy, engaging, and high growth environment
Be ready to show up for work each day, be on time, and be ready to exceed our customer expectations
What You'll Need
Excellent communication and relationship-building skills
Ability to show genuine empathy to our customers in each interaction
A successful track record of working in a high-volume/high growth and fun environment where thinking about the customer first is a norm
Reliable attendance, adhering to the previously set schedule
Ability to learn online tools (email, knowledge base, reporting, and performance tools)
Previous work experience in customer service.
Job Description
Wayfair is seeking Work from Home Spanish Customer Service Representatives. Pay
$16.00/hour
Quarterly performance bonuses up to $2,000
Benefits:
$500 referral bonus per hire
Medical, Dental, Vision coverage starts day 1
$5,250 in eligible Tuition Reimbursement
Employee Discount
401(k) with company match up to 4%
Paid Time Off
Paid parental leave
Paid day of voluntary service
What You'll Do
Provide best in class customer experience to resolve their issues
Troubleshoot and resolve customer service inquiries while building a connection with the customer to make them feel welcome, at home and wowed
Navigate multiple software applications and tools in order to process resolutions for customers and manage your day to day operations
Exceed customer satisfaction, efficiency metrics, and customer resolution targets
Maintain professional composure at all times, de-escalating customers with empathy and a personalized solution while following policies and guidelines
Bring your best self to work every day
Keep pace with our growing customer demand in a busy, engaging, and high growth environment
Be ready to show up for work each day, be on time, and be ready to exceed our customer expectations
What You'll Need
Excellent communication and relationship-building skills
Ability to show genuine empathy to our customers in each interaction
A successful track record of working in a high-volume/high growth and fun environment where thinking about the customer first is a norm
Reliable attendance, adhering to a, previously set schedule
Ability to learn online tools (email, knowledge base, reporting and performance tools)
Previous work experience in customer service.
Job Description
Wayfair is seeking Work from Home French Customer Service Representatives. Pay$16.00/hour-Quarterly performance bonuses up to $2,000
Benefits:
$500 referral bonus per hire
Medical, Dental, Vision coverage starts day 1
$5,250 in eligible Tuition Reimbursement
Employee Discount
401(k) with company match up to 4%
Paid Time Off
Paid parental leave
Paid day of voluntary service
What You'll Do
Provide best in class customer experience to resolve their issues
The ability to fluently communicate in French and English with customers on the phone and through email
Troubleshoot and resolve customer service inquiries while building a connection with the customer to make them feel welcome, at home and wowed
Navigate multiple software applications and tools in order to process resolutions for customers and manage your day to day operations
Exceed customer satisfaction, efficiency metrics, and customer resolution targets
Maintain professional composure at all times, de-escalating customers with empathy and a personalized solution while following policies and guidelines
Bring your best self to work every day
Keep pace with our growing customer demand in a busy, engaging, and high growth environment
Be ready to show up for work each day, be on time, and be ready to exceed our customer expectations
What You'll Need
Excellent communication and relationship-building customer skills
Ability to show genuine empathy to our customer in each interaction
A successful track record of working in a high-volume/high growth and fun environment where thinking about the customer first is a norm
Reliable attendance, adhering to a previously set schedule
Ability to learn online tools (email, knowledge base, reporting, and performance tools)
Previous work experience in customer service.
Job Description
Wayfair is seeking Work from Home French Customer Service Representatives. Pay:
$16.00/hour
Quarterly performance bonuses up to $2,500
Benefits:
$500 referral bonus per hire
Medical, Dental, Vision coverage starts day 1
$5,250 in eligible Tuition Reimbursement
Employee Discount
401(k) with company match up to 4%
Paid Time Off
Paid parental leave
Paid day of voluntary service
What You'll Do
Provide best in class customer experience to resolve their issues
Troubleshoot and resolve customer service inquiries while building a connection with the customer to make them feel welcome, at home and wowed
Navigate multiple software applications and tools in order to process resolutions for customers and manage your day to day operations
Exceed customer satisfaction, efficiency metrics, and customer resolution targets
Maintain professional composure at all times, de-escalating customers with empathy and a personalized solution while following policies and guidelines
Bring your best self to work every day
Keep pace with our growing customer demand in a busy, engaging, and high growth environment
Be ready to show up for work each day, be on time, and be ready to exceed our customer expectations
What You'll Need
The ability to fluently communicate in French and English with customers on the phone and through email
Excellent communication and relationship-building skills
Ability to show genuine empathy to our customers in each interaction
A successful track record of working in a high-volume/high growth and fun environment where thinking about the customer first is a norm
Reliable attendance, adhering to a previously set schedule
Ability to learn online tools (email, knowledge base, reporting, and performance tools)
Previous work experience in customer service.
What You'll Do
Drive the overall performance of customer service organization including; service levels workforce adherence, team productivity, compliance & customer satisfaction
Lead a work-from-home and/or premises-based staff of 100+ managers, supervisors, and frontline staff, through developing, overseeing, and coaching of phone, email, and chat service teams
A key input into P&L and business outcomes, including financial, operations, and people strategy
Partner effectively with other contact center operations teams including workforce management, training, talent management, and process transformation
Analyze team performance to drive improvement in KPIs and close performance gaps; Identify data needs to central teams to drive performance
Ensure appropriate resources are available to meet changing requirements and volume to meet performance objectives
Identify training gaps and partner with onsite training and support teams to improve performance
Manage multiple priorities in a fast-paced environment with effective communication and thorough follow-through
Coordinate and implement reward and recognition programs to drive both group and individual performance
Drive employee engagement and foster a positive and productive culture through enthusiastic leadership
What You'll Need
5+ years of experience or 2+ years post-MBA experience preferred; Service management experience, with a proven leadership track record and verifiable history of managing managers of successful, high volume teams is a plus
Ability to be on-premise in Springfield, OR upon site re-open
Experience leading teams at scale (100+) in a fast-paced, customer-centric environment
Demonstrated experience independently developing strategy and driving tangible results across teams while leveraging data from a multitude of sources to tell a story and impact the overarching strategy.
Proven experience and passion for working across functions, synthesizing multiple points of view, and owning a coherent action plan, all while negotiating and influencing others
Direct P&L experience is a plus
Ability to set strategy and follow through on tactical implementation and execution of initiatives
Ability to adapt to changing environments and effectively manage change by providing hands-on enthusiastic leadership
Experience working with workforce planning, high-volume recruiting, and training across multiple sites and/or geographies.
Experience utilizing and implementing enabling technology (i.e. CRM applications) to drive process improvement
Experience with complex operational, process, and performance improvement projects.
Job Description
Work From Home- Full Time! Pay:
$15.00/hour
Quarterly performance bonuses up to $2,000
Benefits:
$500 referral bonus per hire
Medical, Dental, Vision coverage starts day 1
$5,250 in eligible Tuition Reimbursement
Employee Discount
401(k) with company match up to 4%
Paid Time Off
Paid parental leave
Paid day of voluntary service
What You'll Do
Provide best in class customer experience to resolve their issues
Troubleshoot and resolve customer service inquiries while building a connection with the customer to make them feel welcome, at home and wowed
Navigate multiple software applications and tools in order to process resolutions for customers and manage your day to day operations
Exceed customer satisfaction, efficiency metrics, and customer resolution targets
Maintain professional composure at all times, de-escalating customers with empathy and a personalized solution while following policies and guidelines
Bring your best self to work every day
Keep pace with our growing customer demand in a busy, engaging, and high growth environment
Be ready to show up for work each day, be on time, and be ready to exceed our customer expectations
What You'll Need
Excellent communication and relationship-building skills
Ability to show genuine empathy to our customers in each interaction
A successful track record of working in a high-volume/high growth and fun environment where thinking about the customer first is a norm
Reliable attendance, adhering to a previously set schedule
Ability to learn online tools (email, knowledge base, reporting, and performance tools)
Previous work experience in customer service
Job Description
Remote Inbound Sales Representative **This is a sales role, not customer service** Full-time position We supply all equipment! *Weekends required* Wayfair (NYSE: W) is one of the world's largest destinations for home goods. We are seeking a tech-savvy, self-motivated individual to join our Inbound Sales team! If you love to connect with customers and help them purchase amazing products, then Wayfair is the place for you to start a rewarding career! What You'll Do
This is a virtual, inbound sales agent role and during your shift, you will handle inbound sales calls, (approximately 60 a day) cheerfully assisting customers in finding and purchasing their desired items.
Your daily schedule is available in our scheduling system and is designed to allow maximum availability and responsiveness to our customers. Review your schedule at the beginning of your shift to be mindful of designated daily break times, lunchtimes, team meetings, and training.
Come to your shift ready for the day, clocked in, signed in, and ready to offer a top-notch customer buying experience.
To fully assist a customer, you will contact product suppliers to pursue additional information that may not be available on the Wayfair website.
Follow the designated Sales Process and call flow (probing questions, assuming the sale, building rapport, etc.)
Think critically about the customer's needs and always look for ways to enhance their experience by upselling or cross selling items they may not initially consider that will support their main purchase.
We are a data driven company and measure our sales success based on a set of operational metrics. Your compensation will also be tied to these metrics.
It is important that you are able to stay focused on our customers, free from distractions while working virtually for the entire shift.
This role requires moderate comfort and skills with technology and multitasking; offering a top-notch customer experience with each caller, staying up to date with process and policy changes via email or the chat channel, navigating connectivity challenges, unusual customer inquiries,cross-selling data-driven, and more!
We are a team and anticipate you’ll participate actively in engagement activities, selling contests, and other elements of our culture.
Peak season may require adjusted schedules and/or mandatory overtime.
What You'll Need
Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
Excellent communication and relationship-building skills
1+ years of sales experience, preferably in a call center/retail/virtual environment
High School Diploma/GED, some colleges preferred
Ability to perform in a virtual world, comfortable with technology, while maintaining a high level of problem-solving skills.
Proven written and verbal communication skills • Comfortable learning/using software applications required for the role
Regular and reliable attendance is an essential function of this position
You are engaging and can leverage your personality to quickly connect with others
You promote appropriate product solutions and influence customers to buy from Wayfair
You are competitive, have a positive outlook, and are open to change
You solve problems by thinking critically and creatively
You thrive while working in a fast-paced environment
You are determined to always do the right thing
Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection (no WiFi)
A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
Comments