The list below IMO is the best picks. All customer service and /or Customer service Managerial. Hiring in the following states: AL, AZ, AR, CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NY, NC, ND, OH, OK, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, D.C., WI. Based on my research Customer Service positions pay is $15.00 per hour & $500 referral bonus, in addition, Quarterly Bonus of $2000
To find more about wages of Management Please read the employee review page Management
About Wayfair Inc.
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking. Read the employee reviews here
We are currently hiring Customer Service Consultants in the following states: AL, AZ, AR, CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NY, NC, ND, OH, OK, OR, PA, RI, SC, TN, TX, UT, VT, VA, WA, D.C., WI
What You'll Do
Provide best in class customer experience to resolve their issues
Troubleshoot and resolve customer service inquiries while building a connection with the customer to make them feel welcome, at home and wowed
Navigate multiple software applications and tools in order to process resolutions for customers and manage your day to day operations
Exceed customer satisfaction, efficiency metrics, and customer resolution targets
Maintain professional composure at all times, de-escalating customers with empathy and a personalized solution while following policies and guidelines
Bring your best self to work every day
Keep pace with our growing customer demand in a busy, engaging, and high growth environment
Be ready to show up for work each day, be on time, and be ready to exceed our customer expectations
What You'll Need
Excellent communication and relationship-building skills
Ability to show genuine empathy to our customers in each interaction
A successful track record of working in a high-volume/high growth and fun environment where thinking about the customer first is a norm
Reliable attendance, adhering to a previously set schedule
Ability to learn online tools (email, knowledge base, reporting, and performance tools)
Previous work experience in customer service
As the Customer Service Director, you will build a customer service function that is “best in the world”. Reporting to the Head of Service, you will be responsible for driving the performance of Customer Service Teams and the overall Contact Center Operation across a multi-state and virtual footprint. You’ll have full P&L ownership while building the next-gen Customer Service function including new technologies like AI and Chat. You’ll have the responsibility of a mix of 2-3 virtual/regional/physical call centers directly accountable for a team of 1000-1500.
ob Description
Please note that if you are an L2 applying for this position, this role will be a stretch opportunity
What You'll Do
Develop, manage and coach managers of inbound teams to build successful teams and deliver an exceptional customer experience.
Analyze team performance to drive improvement in KPIs and close performance gaps.
Make decisions about business policies, managing risks and resolving employee issues.
Ensure appropriate resources are available to meet changing requirements and volume to meet performance objectives.
Identify training gaps and partner with support teams to improve performance.
Hold regular meetings to discuss performance trends and pass on corporate and local initiatives.
Interview and recommend candidates for hire.
Coordinate and implement bonus, reward, and recognition programs to drive both group and individual performance.
Take corrective action to manage performance as appropriate.
Respond to escalated customer service issues to ensure proper resolution.
As the Senior Manager in Customer Service, you will report to a Site Director in our North American Customer service network and will be responsible for driving the performance of work-from-home Customer Service Teams and developing high-performing managers.
What You'll Do
Drive the overall performance of customer service organization including; service levels workforce adherence, team productivity, compliance & customer satisfaction
Lead a work-from-home and/or premises-based staff of 100+ managers, supervisors, and frontline staff, through developing, overseeing, and coaching of phone, email, and chat service teams
Key input into P&L and business outcomes, including financial, operations, and people strategy
Partner effectively with other contact center operations teams including workforce management, training, talent management and process transformation
Analyze team performance to drive improvement in KPIs and close performance gaps; Identify data needs to central teams to drive performance
Ensure appropriate resources are available to meet changing requirements and volume to meet performance objectives
Identify training gaps and partner with onsite training and support teams to improve performance
Manage multiple priorities in a fast-paced environment with effective communication and thorough follow-through
Coordinate and implement reward and recognition programs to drive both group and individual performance
Drive employee engagement and foster a positive and productive culture through enthusiastic leadership
What You'll Do
Manage a team of 15-16 consultants at varying skill levels
Supervise consultants answering calls and emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, backorder inquiries, and any other issues that may arise in the order fulfillment process
Provide extensive coaching and counseling to assist consultants in meeting customer satisfaction, resolution targets, exceed customer expectations, build customer loyalty and take advantage of sales opportunities
Conduct side-by-side observations and quality assurance (call monitoring) reviews
Make recommendations and/or take corrective action to manage performance as appropriate and be an integral part of the disciplinary and termination process
Work closely with Human Resources and Senior Leadership to address and resolve employee issues
Effectively interview and recommend candidates for hire
Analyze trends based on historical data to close performance gaps
Respond in a professional and courteous manner to escalated customer service inquiries, requests or complaints to reach an effective resolution
Job Description
Wayfair is seeking Work from Home French Customer Service Representatives. Pay
$16.00/hour
Quarterly performance bonuses up to $2,000
Benefits:
$500 referral bonus per hire
Medical, Dental, Vision coverage starts day 1
$5,250 in eligible Tuition Reimbursement
Employee Discount
401(k) with company match up to 4%
Paid Time Off
Paid parental leave
Paid day of voluntary service
What You'll Do
Provide best in class customer experience to resolve their issues
The ability to fluently communicate in French and English with customers on the phone and through email
Troubleshoot and resolve customer service inquiries while building a connection with the customer to make them feel welcome, at home and wowed
Navigate multiple software applications and tools in order to process resolutions for customers and manage your day to day operations
Exceed customer satisfaction, efficiency metrics, and customer resolution targets
Maintain professional composure at all times, de-escalating customers with empathy and a personalized solution while following policies and guidelines
Job Description
Wayfair is seeking Work from Home French Customer Service Representatives. Pay
$16.00/hour
Quarterly performance bonuses up to $2,500
Benefits:
$500 referral bonus per hire
Medical, Dental, Vision coverage starts day 1
$5,250 in eligible Tuition Reimbursement
Employee Discount
401(k) with company match up to 4%
Paid Time Off
Paid parental leave
Paid day of voluntary service
What You'll Do
Provide best in class customer experience to resolve their issues
Troubleshoot and resolve customer service inquiries while building a connection with the customer to make them feel welcome, at home and wowed
Navigate multiple software applications and tools in order to process resolutions for customers and manage your day to day operations
Exceed customer satisfaction, efficiency metrics, and customer resolution targets
Maintain professional composure at all times, de-escalating customers with empathy and a personalized solution while following policies and guidelines
Job Description
Wayfair is seeking Work from Home French Customer Service Representatives. Pay:
$16.00/hour
Quarterly performance bonuses up to $2,000
Benefits:
$500 referral bonus per hire
Medical, Dental, Vision coverage starts day 1
$5,250 in eligible Tuition Reimbursement
Employee Discount
401(k) with company match up to 4%
Paid Time Off
Paid parental leave
Paid day of voluntary service
What You'll Do
Provide best in class customer experience to resolve their issues
The ability to fluently communicate in French and English with customers on the phone and through email
Troubleshoot and resolve customer service inquiries while building a connection with the customer to make them feel welcome, at home and wowed
Navigate multiple software applications and tools in order to process resolutions for customers and manage your day to day operations
Exceed customer satisfaction, efficiency metrics, and customer resolution targets
Maintain professional composure at all times, de-escalating customers with empathy and a personalized solution while following policies and guidelines
Job Description
Wayfair is seeking Work from Home Spanish Customer Service Representatives. Pay:
$16.00/hour
Quarterly performance bonuses up to $2,000
Benefits:
$500 referral bonus per hire
Medical, Dental, Vision coverage starts day 1
$5,250 in eligible Tuition Reimbursement
Employee Discount
401(k) with company match up to 4%
Paid Time Off
Paid parental leave
Paid day of voluntary service
What You'll Do
Provide best in class customer experience to resolve their issues
Troubleshoot and resolve customer service inquiries while building a connection with the customer to make them feel welcome, at home and wowed
Navigate multiple software applications and tools in order to process resolutions for customers and manage your day to day operations
Exceed customer satisfaction, efficiency metrics, and customer resolution targets
Maintain professional composure at all times, de-escalating customers with empathy and a personalized solution while following policies and guidelines
Location: Virtual (West Region)
What You’ll Do:
Manage and coach a team of virtual trainers to develop their facilitation and coaching skill
with contact center management team to execute training schedule to align with business objectives and growth projections in assigned locations
Oversee delivery and maintenance of new hire onboarding training programs for the Customer Service organization
Oversee the coaching of new hires to ensure high-performance culture during new hire onboarding
Serve as a training expert and partner with subject matter experts to support the creation of best practices and standard operating procedures
Work in tandem with operations managers to ensure alignment of training programs with ongoing coaching and quality assurance effort for the site
Build strong partnerships and collaboration with peer training leaders to enable consistency in training programs across sites
Oversee training impact measurement, reporting, and trend analysis and consult with stakeholders at assigned locations based on these results.
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