ATLANTA, GA, DEERFIELD, IL, CHANDLER, AZ, EL PASO, TX, MUSCLE SHOALS, AL,
LAS VEGAS, NV, Tennessee, ORLANDO, FL,
Founded over a century ago in 1901, we have a rich and colorful history of continuous improvement and innovation at Walgreens.
From inventing the world’s first chocolate malted milkshake to the creation of one of the most popular and sophisticated mobile applications in retail shopping today, we have transformed ourselves into a leader within the retail and drug industry.
Walgreens, one of the nation’s largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., a global leader in retail and wholesale pharmacy.
Work at Home Call Center Specialist- ATLANTA, GA
Pay for this position starts at a base rate of $13.00 per hour and will increase to $14.00 per hour after 90 days of service.
Job Summary
Responsible for a high volume of inbound calls with customers, physician offices, patients, or third-party providers about the company’s products or services following standard SOPs and procedures. Ensures all contacts receive efficient and courteous service. Duties may vary based on the work-at-home assigned department.
This is a work at home position. To be eligible for this role you will be required to have an active home phone line (cell and VOIP not supported) and high-speed internet connection (DSL and Satellite not supported) at the time of your application. These utilities will not be reimbursed by Walgreens.
DEERFIELD, IL
Job Summary
Pay for this position starts at a base rate of $13.00 per hour and will increase to $14.00 per hour after 90 days of service.
Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients or third-party providers about the company’s products or services following standard SOPs and procedures, working under direct supervision. Ensures all contacts receive efficient and courteous service. Duties may vary based on the third-party assigned department.
Job Responsibilities
Resolves routine, general questions, and problems submitted by customers, physician offices, patients, and third-party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.
Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments, and actions taken.
Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.
Contacts customers, physician's office, patient, or third-party vendor to respond to inquiries or to notify them of investigation results and planned adjustments.
Handles inquiries for one or more lines of business
CHANDLER, AZ
Job Summary
In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third-party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on the assigned department.
Job Responsibilities
Using Walgreens prescription data entry procedures and guidelines processes new patient registration by entering data into the appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information and interprets medical abbreviations (SIG codes). Resolves all data entry-related exceptions.
Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
Resolves Third Party Rejects by reviewing, gathering information, making corrections, and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior-level staff as appropriate.
Pay to start at $15/hr ($16/hr after 90 days) EL PASO, TX
$1,250 Sign-on bonus
Job Summary
In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third-party rejects and responding to high-volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on the assigned department. CANDIDATES MUST RESIDE IN TEXAS.
Job Responsibilities
• Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into the appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information and interprets medical abbreviations (SIG codes). Resolves all data entry-related exceptions.
• Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
• Resolves Third Party Rejects by reviewing, gathering information, making corrections, and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
• Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior-level staff as appropriate.
• Must obtain active technician license or certification within the first 90 days, and maintain a regular technician license or certification.
DEERFIELD, IL
Job Summary:
The Senior Clinical Health Coach will work directly with Digital Health Coaches and provide clinical support for consumers to manage their chronic conditions and engage them in sustainable lifestyle changes. As the Senior Clinical Health Coach, you will assess the needs of patients, including identifying and addressing barriers to care and helping them access available benefits and resources.
The Senior Clinical Health Coach will collaborate with the Health Coach team and other clinical personnel to effectively develop health care plans and recommendations to the patient.
The Senior Clinical Health
The coach will also collaborate with the non-clinical coaches on the coaching team, to curate bite-sized goals to drive behavior change and support patients with their overall health and wellness ensuring it’s medically appropriate and relevant to their health condition.
Preferred Qualifications
Proficient with digital/tech health apps
Experience with digital tools and/or familiarity with translating rapport-building from in-person to digital
Medicaid and/or Medicare knowledge
Experience working with population health and understanding of social determinants of health + health equity
Proficiency in conversational Spanish or other languages
Experience engaging with patients with chronic diseases and conditions such as diabetes, obesity, weight loss, etc.
Previous digital health coaching experience
MUSCLE SHOALS, AL
Pay for this position starts at a base rate of $13.00 per hour and will increase to $14.00 per hour after 90 days of service.
Job Summary
Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients or third-party providers about the company’s products or services following standard SOPs and procedures, working under direct supervision. Ensures all contacts receive efficient and courteous service. Duties may vary based on the assigned department.
Job Responsibilities
Resolves routine, general questions, and problems submitted by customers, physician offices, patients, and third-party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.
Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments, and actions taken.
Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.
Contacts customers, physician's office, patient, or third-party vendor to respond to inquiries or to notify them of investigation results and planned adjustments.
Handles inquiries for one or more lines of business.
Basic Qualifications
Possess an active Registered Dietitian (RD) or Registered Dietitian Nutritionist (RDN) certification through the Commission on Dietetic Registration (CDR)
Bachelor’s Degree in food or health-related fields such as Nutrition, Food Science, or related field
At least 2 years of experience of inpatient or outpatient clinic experience, preferably with a Chronic Condition population
Demonstrated ability to work collaboratively with other care team members including health coaches, nurses, care team navigators, etc.
At least 2 years of experience as a Registered Dietician.
Experience or comfort with addressing the patient’s basic behavioral health concerns.
Experience or strong interest in working with a diverse patient population
Willing to travel up to/at least 10% of the time for business purposes (within the state and out of state).
Preferred Qualifications
Proficient with digital/tech health apps
Experience with digital tools and/or familiarity with translating rapport-building from in-person to digital
Medicaid and/or Medicare knowledge
Experience working with population health and understanding of social determinants of health + health equity
Proficiency in conversational Spanish or other languages
Experience engaging with patients with chronic diseases and conditions such as diabetes, obesity, weight loss, etc.
Previous digital health coaching experience
(must reside in Nevada) LAS VEGAS, NV
Job Responsibilities (listed in order of importance and/or time spent)
Implements direct patient care programs, including but not limited to Medication Therapy Management programs, Immunization Services, and Payer and Pharma Adherence & Clinical Programs. Drives the execution of multiple business plans and projects to ensure business needs are being met.
Drives compliance and continuous quality improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes. Helps ensure area Pharmacies adhere to regulatory compliance, standard operating procedures, and FDA regulations.
Drives regional pharmacy financial performance by aligning business strategies with company financial goals. Implements and executes patient intervention pharmacy programs to maximize financial performance.
Supports efforts on enhancing patient experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and retail, clinical, or wellness services such as immunizations, disease state management, and Specialty programs).
Provides expertise, resources, education, and support to pharmacists and field leadership. Supports staff training experiences and development opportunities. Promotes teamwork and motivates Pharmacy staff by fostering a shared vision and supporting company policies, procedures, mission, values, and standards of ethics and integrity.
Conducts data and clinical reviews and takes necessary actions to ensure accuracy and appropriateness of medications.
Reviews drug histories and patient profiles to ensure proper and safe drug therapy. Provides individualized patient/provider consultation.
Through the use of superior communication skills, wins the trust of patients by listening to their issues and providing a sounding board for the pharmacy concerns.
Provides feedback as to the effectiveness of the Customer Retention Program including comments from patients as the value of individual consultations.
Responsible for all questions, dialogues, and issues which relate directly to patient therapy.
Provides clinical consultation and knowledge to patients, doctors, and insurance plans as needed.
Performs other work consistent with the job responsibilities in this document as assigned by management.
Follows guidelines and procedures for all job responsibilities in order to meet goals. Adheres to company policies and procedures including all HIPAA guidelines/regulations.
Ensures compliance with federal, state, and local pharmacy laws.
(must reside in Tennessee)
Job Responsibilities (listed in order of importance and/or time spent)
Implements direct patient care programs, including but not limited to Medication Therapy Management programs, Immunization Services, and Payer and Pharma Adherence & Clinical Programs. Drives the execution of multiple business plans and projects to ensure business needs are being met.
Drives compliance and continuous quality improvement in the delivery of clinical pharmacy patient care and services by studying, evaluating, and re-designing processes; monitoring and analyzing results; and implementing changes. Helps ensure area Pharmacies adhere to regulatory compliance, standard operating procedures and FDA regulations.
Drives regional pharmacy financial performance by aligning business strategies with company financial goals. Implements and executes patient intervention pharmacy programs to maximize financial performance.
Supports efforts on enhancing patient experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and retail, clinical, or wellness services such as immunizations, disease state management, and Specialty programs).
Provides expertise, resources, education, and support to pharmacists and field leadership. Supports staff training experiences and development opportunities. Promotes teamwork and motivates Pharmacy staff by fostering a shared vision and supporting company policies, procedures, mission, values, and standards of ethics and integrity.
Conducts data and clinical reviews and takes necessary actions to ensure accuracy and appropriateness of medications.
Reviews drug histories and patient profiles to ensure proper and safe drug therapy. Provides individualized patient/provider consultation.
Through the use of superior communication skills, wins the trust of patients by listening to their issues and providing a sounding board for the pharmacy concerns.
Provides feedback as to the effectiveness of the Customer Retention Program including comments from patients as the value of individual consultations.
Responsible for all questions, dialogues, and issues which relate directly to patient therapy.
Provides clinical consultation and knowledge to patients, doctors, and insurance plans as needed.
Performs other work consistent with the job responsibilities in this document as assigned by management.
Follows guidelines and procedures for all job responsibilities in order to meet goals. Adheres to company policies and procedures including all HIPAA guidelines/regulations.
Ensures compliance with federal, state, and local pharmacy laws.
ORLANDO, FL
Pay to start at $13/hr ($14/hr after 90 days)
Job Summary
Responsible for a high volume of inbound and outbound calls with customers, physician offices, patients or third-party providers about the company’s products or services following standard SOPs and procedures, working under direct supervision. Ensures all contacts receive efficient and courteous service. Duties may vary based on the assigned department.
Job Responsibilities
• Resolves routine, general questions, and problems submitted by customers, physician offices, patients, and third-party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.
• Uses a computer application to log and track inquiries, as well as, to check the status of items that require follow-up or involvement of other parties. Documents contact interactions, records details, complaints, comments, and actions taken.
• Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.
• Contacts customers, physician's office, patient, or third-party vendor to respond to inquiries or to notify them of investigation results and planned adjustments.
• Handles inquiries for one or more lines of business.
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