. Vivint is located in Utah, also offers jobs in Tampa FL, Las Vegas Nevada, Lindon, UT. The pay ranges from $14.00 -$20 per hour. Read employee reviews here
Vivint is a leading smart home company in North America. Dedicated to redefining the home experience with intelligent products and services, Vivint delivers an integrated smart home system with in-home consultation, professional installation, and support. With a professional team of Smart Home Pros and 24/7 customer care and monitoring, Vivint serves approximately 1.7 million customers throughout the U.S. and Canada.
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Company Benefits:
10 Paid Holidays
Paid/Unpaid time off
Medical/dental/vision/life coverage
401(k) Plan + Employer Match
Paid Maternity, Paternity, and Adoption Leave
As an Account Services Specialist, you will be the first point of contact after a customer is installed. You will be responsible for verifying that the account information we have on file is correct and validating that the customer understands their contract terms.
Training: Paid, Mandatory training
Hourly Rate: $14.00/hr
+ Additional $1 per hour for bilingual Spanish/English speakers.
Company Benefits:
10 Paid Holidays
Paid/Unpaid time off
Medical/dental/vision/life coverage
401(k) Plan + Employer Match
Paid Maternity, Paternity, and Adoption Leave
Primary Responsibilities and Essential Functions:
Review billing history
Offer billing solutions
Administer account information updates
Process payments
Answer questions about customers line of credit or loan
Accurately document and update records in required systems
What we’re looking for:
A customer advocate - someone that can relate to the customer and provide effective solutions
Excellent communication skills (both verbal and written)
Excellent organizational and coordination skills
Ability to work effectively with other departments and in a team environment
A fast learner - someone that can become comfortable with navigating Vivint’s service and sales databases
Customer service experience preferred, but not required
Someone that can engage customers professionally and efficiently
Employee Perks:
Part-time and Full-time options
Paid training
Employee pricing on Vivint products
Career development and leadership opportunities
Flexible scheduling – must be able to commit to your schedule for the first 90 days
Discounts with various national companies and vendors
Casual dress code
Access to our private health clinic, located at our Corporate campus in Provo
Fun office culture
Who we are looking for:
We are looking for individuals with a desire to deliver world-class customer service, a love of technology, and a passion for proactively building a career. As an Advanced Issue Resolution Specialist, you will complete a 6-month paid training program where you will become an expert in owning our customers to experience by handling a wide array of calls including but not limited to: customers who need an account and or technical support, teammate questions, customer escalations, outbound calls, and providing value-added services and products to our customers. You will deliver peace of mind in your interactions with teammates and customers.
What you will be doing:
You will complete three comprehensive training stages that, upon successful completion, will lead to the full responsibilities and pay of the AIR Specialist.
This position employs comprehensive training stages that when completed lead to the full responsibilities and pay of the Advanced Issue Resolution Specialist.
See specific stages and pay outlined below:
Stage One: Technical solutions
Duration: 15 weeks, including 6 weeks training and on-floor nesting
Pay: $13/hr. + Bonuses
Stage Two: Advanced Technical Solutions
Duration: 11 weeks, including 2 weeks training and on-floor nesting
Pay: $14/hr. + Bonuses
Stage Three: Advanced Issue Resolution
Duration: Indefinite, including 1.5 weeks training and on-floor nesting
Pay: $16/hr. + Bonuses
During the training stages above, you will learn to:
Confidently field customer calls and troubleshoots advanced equipment issues with high level of customer experience
Accurately document and update records in required information systems
Deescalate customers and find a resolution for more complex issues transferred from teammates
Earn commissions through generating customer referrals and offering promotions, products, and services
What will make you successful:
Ability to thrive in a high-volume contact center
A sense of success and value from solving customer concerns
A high degree of resiliency and “bounce-back”
Passion for helping others; going above and beyond for customers and teammates
Excellent communication (both verbal and written) and relationship-building skills
Ability to multitask with ease, effectively prioritize tasks and be a self-starter
Demonstrated problem-solving skills
Demonstrated tech-savviness; Prior technical exposure or interest
Confident and prepared to initiate promotional and product upgrade conversations with customers; previous sales experience is a plus
Ability to maintain a high level of confidentiality
Innate desire to learn and develop
Work-From-Home Requirements:
Must be able to provide your own computer (laptop or desktop) and headset equipped with a microphone. *Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.*
Must have reliable internet: at least 10 MBPS download and 5 MBPS upload speeds
Must have a minimum typing speed of 35 WPM
Must have a quiet and private location from which to work
Must understand you cannot be the primary caregiver for any children, other people, or pets while on shift.to
Customer Solutions Advanced Technical Support Specialist -
Work-From-Home
Who we are looking for:
We are looking for individuals with a desire to deliver world-class customer service, a love of technology, and a passion for proactively building a career. As an Advanced Issue Resolution Specialist, you will complete a 6-month paid training program where you will become an expert in owning our customers to experience by handling a wide array of calls including but not limited to: customers who need an account and or technical support, teammate questions, customer escalations, outbound calls, and providing value-added services and products to our customers. You will deliver peace of mind in your interactions with teammates and customers.
What you will be doing:
You will complete three comprehensive training stages that, upon successful completion, will lead to the full responsibilities and pay of the AIR Specialist.
This position employs comprehensive training stages that when completed lead to the full responsibilities and pay of the Advanced Issue Resolution Specialist.
See specific stages and pay outlined below:
Stage One: Technical solutions
Duration: 15 weeks, including 6 weeks training and on-floor nesting
Pay: $13/hr. + Bonuses
Stage Two: Advanced Technical Solutions
Duration: 11 weeks, including 2 weeks training and on-floor nesting
Pay: $14/hr. + Bonuses
Stage Three: Advanced Issue Resolution
Duration: Indefinite, including 1.5 weeks training and on-floor nesting
Pay: $16/hr. + Bonuses
During the training stages above, you will learn to:
Confidently field customer calls and troubleshoots advanced equipment issues with a high level of customer experience
Accurately document and update records in required information systems
Deescalate customers and find a resolution for more complex issues transferred from teammates
Earn commissions through generating customer referrals and offering promotions, products, and services.
Work-From-Home, Tampa, FL, Carson City, NV
Alarm Monitoring Specialist $13.00 + Bonus (Work-From-Home)
Training: Paid, Mandatory 2 weeks (online)
Starting Rate: $13.00/hr
Pay Increase: $14.00/hr after completed training (on average around 120 days) + Shift differentials + $2/hr-$3/hr bonus for top performers. Performance bonus is based on individual performance quality metrics. Additional $1.00 per hour for bilingual Spanish/English speakers.
An abbreviated list of amazing benefits:
10 Paid Holidays
Paid/unpaid time off
Medical, Dental, Vision, Life insurance
401(k) Plan + Employer Match
Paid Maternity, Paternity, & Adoption Leave
Duties and Responsibilities:
You must be able to complete a 2-week new hire training class online. Class runs Monday - Friday, during which employees are working with their own equipment (see work-from-home requirements below).
Monitoring Specialists will have a thorough knowledge of alarms and how to access, handle, and disconnect signals.
Verify, respond to, and dispatch on emergency signals.
Notify customers of non-emergency signals.
Notify responders of emergency signals after dispatch.
Process basic data changes and updates to customer accounts.
Receive and process inbound calls from agencies requesting information regarding emergency dispatches.
Position requires weekend, holiday, and shift work and may require mandatory overtime.
Required Skills and Experience:
Knowledge of and familiarity with computers, Microsoft Office applications, and the internet.
World-class customer service and interpersonal skills.
Ability to use discretion and problem analysis.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
One year customer service experience preferred, but not required
High School Diploma or equivalent.
Extensive training will be provided before taking emergency calls.
Highly dependable with regular and punctual attendance.
Work-From-Home Requirements:
Must be able to provide your own equipment. This entails a computer (laptop or desktop) along with a headset equipped with a microphone. (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)
Must have reliable internet: 10 MBPS download and 5 MBPS upload speeds
Be able to type a minimum of 35 WPM
Have a quiet and private location from which to work
Understand you cannot be the primary caregiver for any children, other people, or pets while on shift.
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