If you currently reside in Arizona, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Mexico, New Jersey, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin. This is a great opportunity if you can land an interview. These positions will not last long for this company. Positions pay $14-$20 per hour.
The world's leading brands rely on VIPdesk Connect to provide highly personalized customer service solutions, such as inbound call center services, social media management, back-office support, and assistance services to engage and retain their most valuable customers.
A team of U.S.-based Brand Ambassadors (BAs) working remotely throughout North America, provide outsourced customer service 24 hours a day, 365 days a year. These highly trained professionals are connected by our state-of-the-art service delivery technology, enabling us to bring the best talent to our client's brands, eliminating any geographic hurdles. Read the employee reviews
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Customer Service Representative - Beauty and Skin Care (Remote)
The Seasonal Remote Customer Service Representative utilizes a variety of resources and information to assist customers in a courteous and professional manner that supports and reinforces brand standards, always with a focus on providing best-in-class customer service. What You’ll Do
With the utmost professionalism, represent a growing and leading brand committed to providing luxurious high-quality, high-performance products without harmful ingredients
Provide an outstanding customer experience via multiple service channels (phone, email, chat)
Utilize proactive and intuitive techniques to increase customer experiences by providing suggestions for products that match customer interests and needs
Convey energy, excitement, authenticity, and a deep appreciation for the brand’s mission and values
Communicate with genuine empathy
Understand customer needs and confidently find solutions to issues
Meet or exceed program metrics
Applies high-quality customer service guidelines
What We’re Looking For
3+ years of experience and proven success in Retail or Customer Service
Previous remote experience a plus
Experience in a fast-paced call environment a plus
High school diploma or equivalent required, some college preferred
A genuine passion for beauty products including cosmetics and skincare
Strong communication skills, both written and verbal
Ability to respond positively to change, embracing and using new learning to accomplish complex or difficult challenges
Savviness and experience with technology; proficiency with Microsoft Office including Teams
Previous e-commerce and/or direct selling industry experience preferred
Experience working with Bright Pattern or Zendesk (or a comparable customer service ticketing system) is strongly desired
Home-office environment, internet connection, webcam, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements
Currently reside in one of the following locations: AR, AZ, DE, FL, GA, IL, IN, KY, MD, NV, NC, NE, NJ, NM, OH, SC, TN, TX, UT, VA, or WI
Able to successfully pass credit, criminal, and employment reference security checks.
Team (Remote)
The Customer Service Representative will use passion and knowledge of our client’s brand and related experience to ensure an authentic experience that promotes brand loyalty.
Essential Responsibilities:
Interact with customers via all channels (phone, email, chat, SMS, social) to provide information in response to inquiries about products and services
Meet program metrics including quality standards and customer satisfaction
Apply high-quality customer service guidelines while servicing customers
Attend training and meetings to obtain new and pertinent information about products and services offered
Apply client and VIPdesk Connect policies as applicable whenever interacting with customers
Requirements
Passion for customer satisfaction
2+ years of related customer service or sales experience
Six+ months of Tier 1 troubleshooting
Knowledge of audio terminology a plus
Able to work weekends
High school diploma or equivalent
Working knowledge of Microsoft Office Suite
Able to thrive in a performance-based environment and motivated by goals and incentives
Excellent verbal and written communication skills
Able to successfully pass a credit, criminal, and employment reference security check
Must live in AR, AZ, DE, FL, GA, IL, IN, KY, MD, NC, NE, NJ, NM, NV, OH, SC, TN, TX, UT, VA, or WI
Due to the home-based nature of this job, the team member is required to have a home-office environment, internet access, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time.
Compensation: $20.00 per hour plus bonuses $250 Sign-on Bonus
This position provides an opportunity for growth through the acquisition of additional skills. The Chanel Customer Service Representative begins with training for Fashion and builds upon this foundation. Each new skill requires additional specialized, formal training and certification.
What You’ll Do
Convey energy, excitement, authenticity, and a deep appreciation for the timeless elegance of Chanel
Share enthusiasm for Chanel through “love and romance” of products
Utilize proactive and intuitive techniques to increase customer experience by providing suggestions for products
Retain deep knowledge of Chanel’s products with the ability to convey features and benefits
Thrive in an environment with high-performance standards
Communicate with clients and exhibit empathy
Apply high-quality customer service guidelines and policies
Ability to exercise independent judgment and discretion
Embrace the commitment to customer service and nourish brand loyalty
Requirements
High school diploma or equivalent, some colleges preferred
3+ years of Customer Service experience
Contact Center experience
Superior verbal and written communication skills
Excellent listening skills with the ability to demonstrate understanding of the customer’s needs
Strong problem solving
Patience and empathy
Positive attitude with a customer-service orientation
Detail-orientedA genuine with a focus on quality and accuracy, ability to multitask
Strong sense of urgency and commitment to excellence
Able to use effective and probing questioning and listening techniques to identify customer needs
Curious, confident, and driven to find solutions to customer issues
Able to learn and work independently and exhibit ownership as well as in a team environment
Savviness and experience with Microsoft products and cloud technology is essential to use multiple systems
Must have a home-office environment, internet connection, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements
Currently reside in AR, AZ, DE, FL, GA, IL, IN, KY, MD, NC, NE, NJ, NM, NV, NY, OH, SC, TN, TX, UT, VA, or WI
Able to successfully pass a credit, criminal, and employment reference security check
Preferred Qualifications
Experience with e-commerce retail
Experience with luxury brands
Genuine passion for fashion, fragrance, cosmetics, and luxury goods
Experience providing live chat customer support
The Recruiting Director leads VIPdesk employment branding efforts, working across departments to ensure messaging supports the company mission/vision. This role oversees fast-paced large-scale sourcing activities to ensure future amazing team members. The
Recruiting Director will work with the VP of Recruiting to identify creative methods for sourcing, manage the sourcing budget, and execute marketing campaigns.
The Remote Recruiting Director partners with hiring managers, People & Culture (HR), and Marketing. A wide degree of creativity, near and long-term recruiting vision, business understanding, and project management is required.
ESSENTIAL RESPONSIBILITIES include the following:
Designs develops and refines sourcing strategies
Writes copy for sourcing ads, website content, and social media posts, coordinating with the Marketing team
Working with the marketing team promotes VIPdesk as an employer of choice
Develops, maintains, and facilitates year-round high-volume recruiting/staffing plans
Provides ongoing recommendations for adjustments and sourcing necessary to achieve critical recruiting KPIs
Develops an effective pipeline/engagement strategy for ongoing recruiting of Remote Customer Service Representatives
Maintains the Recruiting Dashboard with daily updates
Prepares and manages annual sourcing budget
Develops and maintains strong working partnerships with peers in other departments, vendors, and community organizations to create successful partnerships
Utilizes sourcing strategies to achieve recruiting diversity objectives
Provides detailed analysis and insights on effective sourcing strategies
Maintains sourcing process and procedures including continuous process improvement
Builds candidate profiles from client requirements
Participates in the development of ongoing creative and cost-effective sourcing strategies
Stay informed of trends and innovative recruiting techniques in order to be the leader in state-of-the-art recruiting practices
QUALIFICATIONS:
5 years of experience in full lifecycle recruiting and sourcing in the contact center and/or BPO industry
B.S. in Human Resources, Communications, Marketing, or related discipline or 10 years related experience
Experience managing large-scale recruiting of new team member classes of 100-500
Expertise in conducting sourcing and recruiting for the remote contact center industry
Expert level of knowledge in full life cycle customer care sourcing, preferably for a remote team
Expertise with writing content for sourcing ads, websites, social media
Excellent project management, writing, and oral communication skills
Experience leveraging social channels for sourcing
Ability to write creative content for marketing and social media
Ability to present creative sourcing concepts to executive leadership
Ability to build profiles based on client brand and program requirements
Ability to work well under pressure
Experience with ATS systems, Jobvite experience preferred
Ability to handle sensitive and confidential information appropriately
Superior time-management skills along with the ability to meet critical recruiting deadlines
Able to keep up with fast-paced environment; demonstrates flexibility
Strong sense of urgency, demonstrates ownership, high energy, and team player
Superior detail and organizational management skills
Strong initiative and solid judgment abilities/skills
Able to successfully pass credit, criminal, and employment reference security checks.
The Digital Marketing Manager will create engaging Marketing content to accelerate growth, reaching a targeted audience, via creative Marketing channels, and deliver campaign-specific reporting on key metrics. This position will also assist with a variety of other sales and Marketing campaign-oriented tasks.
Essential Responsibilities include the following:
Metrics: Meet or exceed ambitious Marketing targets including impressions, contacts, sales leads, webinar attendees, and social media engagement
Marketing: Create and monitor a compelling Marketing strategy based on digital channels and referral initiatives to achieve key metrics
Maximize SEO: Optimize VIPdesk’s website and digital properties for SEO purposes
Content Creation: Write weekly blogs, create case studies, produce white papers, and other relevant content
Digital Marketing: Create effective digital Marketing campaigns that show innovation and insight involving email, social media, and website efforts and measure and assess the performance
HubSpot: Utilize, improve, and optimize VIPdesk’s Marketing platform for managing and tracking Marketing campaigns, contacts, and leads to improve targeting, engagement, and conversion rates
Overall: Contribute to the achievement of companywide goals and VIPdesk’s overall success in a highly competitive marketplace
Qualifications:
3+ years comparable experience in B2B Digital Marketing, preferably within the BPO / contact center industry, enterprise sales or SAAS environment
Bachelor's degree in Business, Marketing, Communications, or a related field of study or equivalent experience
Documented history of meeting or exceeding Marketing metrics and creating successful campaigns
Extraordinary communication skills, written and verbal with the ability to interact and collaborate with a wide network of stakeholders
Natural talent for creative thinking
Technology savvy with experience with Google Analytics and cloud-based Marketing tools; experience with HubSpot and Salesforce preferred
Familiarity with SEM including PPC advertising (Google AdWords and paid and social adds)
Understanding of SEO including expertise with on-page SEO and associated metrics
Basic understanding of WordPress and HubSpot CMS
Exceptional attention to details and deadlines
Demonstrated level of professionalism
Excellent research and investigative abilities using the Internet and traditional media
Highly self-motivated, results-driven, and able to work independently
Ability to multitask in a fast-paced, team-oriented, energetic environment
Strong work ethic and ability to work flexible hours.
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