Today, brands who place the customer experience at the center of their business choose to work with us. That’s because we provide tailor-made solutions to elevate their customer experience. They see the value in our ability to reduce costs associated with frustrating interactions and redirect those dollars toward building uncompromising brand loyalty. Hiring The following positionsVIPDesk Is hiring, read employee reviews here $14.00-$20.00 per hr
Currently reside in AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NY, NC, OH, TN, TX, UT, VA, or WI
$14.00-$16.00 per hour Hiring in 21 states
What You’ll Do
With positive energy, represent Angi—the nation’s largest online home improvement marketplace—and assist homeowners to find service professionals for their maintenance, repair, and improvement projects.
Assist customers via phone to purchase home improvement services, answer questions about current or previous sales requests, transfer customers to service providers, and facilitate refunds.
Take ownership of customer issues and follow through to solve problems while exercising sound judgment, focusing on achieving a resolution that exceeds customer expectations.
Convey knowledge, authenticity, and a commitment to excellent customer service.
Compensation: $20.00 per hour plus bonuses-
Training
New team members will attend training remotely via webcams from secure, noise-free, distraction-free home offices that meet our requirements. Training classes are held for 3 weeks, Monday to Friday, 11 am-5 pm ET.
The Remote Technical Customer Care Representative (we call Brand Ambassador) provides customer and technical support for an award-winning company focused on infant wellbeing. The Remote Technical Customer Care Representative assists customers via phone, chat, e-mail, and SMS while meeting metrics including quality and customer satisfaction using empathy to engage and build rapport—communicating from the heart, as well as the head.
Qualities for Success:
Dynamic Communicator–With the voice of our client, team members provide responsive, accurate, and authentic interactions. While resolving technical issues, they simplify the complex, breaking it down to make it understandable to those less tech-savvy—and maybe even sleep deprived.
Empathetic– We know how a message is conveyed is equally important as what is said. By putting themselves in a new parent’s shoes, our team members focus on the customer’s experience and connect, human-to-human.
Knowledgeable –Our team is constantly working on improving skills. When new products are released and apps are updated, they enthusiastically learn how to support new features, functions, and integrations to confidently resolve customer issues. No matter what the issue, no matter how complex, we are problem solvers who welcome and lean into challenges.
Human resource
The Remote Recruiting Director partners with hiring managers, People & Culture (HR), and Marketing. A wide degree of creativity, near and long-term recruiting vision, business understanding, and project management is required.
ESSENTIAL RESPONSIBILITIES include the following:
Designs develops and refines sourcing strategies
Writes copy for sourcing ads, website content, and social media posts, coordinating with the Marketing team
Working with the marketing team promotes VIPdesk as an employer of choice
Develops, maintains, and facilitates year-round high-volume recruiting/staffing plans
Provides ongoing recommendations for adjustments and sourcing necessary to achieve critical recruiting KPIs
Develops an effective pipeline/engagement strategy for ongoing recruiting of Remote Customer Service Representatives
Maintains the Recruiting Dashboard with daily updates
Prepares and manages annual sourcing budget
Develops and maintains strong working partnerships with peers in other departments, vendors, and community organizations to create successful partnerships
Utilizes sourcing strategies to achieve recruiting diversity objectives
Provides detailed analysis and insights on effective sourcing strategies
Maintains sourcing process and procedures including continuous process improvement
Builds candidate profiles from client requirements
Participates in the development of ongoing creative and cost-effective sourcing strategies
Stay informed of trends and innovative recruiting techniques in order to be the leader in state-of-the-art recruiting practices.
WHAT YOU WILL DO:
Screen candidates and qualify candidate experience and skills
Evaluate video interview submissions
Conduct candidate interviews via phone and video, document results, and make sound recommendations based on candidate qualifications and position requirements and competencies
Ensure a positive interview process for candidates
Comply with federal, state, and local employment laws and regulations, and company policies
Meet high-volume recruiting goals with appropriate candidates for each program while fully understanding business objectives
Enthusiastically and passionately support and represent VIPdesk Connect’s core values
Develop a deep understanding of client needs and unique position requirements and key success drivers
The document, track, and maintain accurate applicant records and status of engagements in the applicant tracking system
Demonstrate a consistent screening and evaluation process for all candidates
Apply sound judgment and know when to escalate issues and concerns
Participate in post-interview debrief meetings and calibrations
Marketing
Essential Responsibilities include the following:
Metrics: Meet or exceed ambitious Marketing targets including impressions, contacts, sales leads, webinar attendees, and social media engagement
Marketing: Create and monitor a compelling Marketing strategy based on digital channels and referral initiatives to achieve key metrics
Maximize SEO: Optimize VIPdesk’s website and digital properties for SEO purposes
Content Creation: Write weekly blogs, create case studies, produce white papers, and other relevant content
Digital Marketing: Create effective digital Marketing campaigns that show innovation and insight involving email, social media, and website efforts and measure and assess the performance
HubSpot: Utilize, improve, and optimize VIPdesk’s Marketing platform for managing and tracking Marketing campaigns, contacts, and leads to improve targeting, engagement, and conversion rates
Overall: Contribute to the achievement of companywide goals and VIPdesk’s overall success in a highly competitive marketplace
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