US Locations (Currently reside in AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NY, NC, OH, TN, TX, UT, VA, or WI) $15.00 - 20.00 per hour.
Benefits
100% Remote/Work-from-Home
Paid Time Off
Medical, Dental, and Vision Insurance
Flexible Spending Accounts
Life Insurance, accident/critical illness insurance
And More
At VIPdesk, we believe brand loyalty is built with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection we build with your customers. It’s why we’ve built a culture that cares deeply about your customers. It’s why our team knows how to connect with your customers, human to human.
(Remote) $20/hr
This position provides an opportunity for growth through the acquisition of additional skills. The Chanel Customer Service Representative begins with training for Fashion and builds upon this foundation. Each new skill requires additional specialized, formal training and certification.
What You’ll Do
Convey energy, excitement, authenticity, and a deep appreciation for the timeless elegance of Chanel
Share enthusiasm for Chanel through “love and romance” of products
Utilize proactive and intuitive techniques to increase customer experience by providing suggestions for products
Retain deep knowledge of Chanel’s products with the ability to convey features and benefits
Thrive in an environment with high-performance standards
Communicate with clients and exhibit empathy
Apply high-quality customer service guidelines and policies
Ability to exercise independent judgment and discretion
Embrace the commitment to customer service and nourish brand loyalty
Requirements
High school diploma or equivalent, some colleges preferred
3+ years of Customer Service experience
Contact Center experience
Superior verbal and written communication skills
Excellent listening skills with the ability to demonstrate understanding of the customer’s needs
Strong problem solving
Patience and empathy
Positive attitude with a customer-service orientation
Detail-oriented with a focus on quality and accuracy, ability to multitask
Strong sense of urgency and commitment to excellence
Able to use effective and probing questioning and listening techniques to identify customer needs
Curious, confident, and driven to find solutions to customer issues
Able to learn and work independently and exhibit ownership as well as in a team environment
Savviness and experience with Microsoft products and cloud technology is essential to use multiple systems
Must have a home-office environment, internet connection, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements
Currently reside in AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NY, NC, OH, TN, TX, UT, VA, or WI
Able to successfully pass a credit, criminal, and employment reference security check
Preferred Qualifications
Experience with e-commerce retail
Experience with luxury brands
A genuine passion for fashion, fragrance, cosmetics, and luxury goods
Experience providing live chat customer support
Compensation: $20.00 per hour plus bonuses
COMPENSATION: $15.00 per hour plus bonuses
Description
The Remote Customer Service and Technical Support Representative role is perfect for a problem-solver with customer service experience, a love for consumer electronics, and a desire to help others. Our training provides in-depth knowledge of the products and programs; you bring your love for technology and determination to succeed.
The Remote Customer Service and Technical Support Representative provides Tier 1 technical support with a friendly, human tone for a variety of consumer electronic brands with products ranging from market-leading gaming headsets to premium, professional microphones and recording products, and an award-winning lineup of portable Bluetooth speakers with 360° sound. The Representative is responsible for problem resolution with a focus on creating customer loyalty and providing positive customer experiences. The Representative troubleshoots and resolves issues—ranging from simple to complex—and follows through while exercising patience.
This position also provides general customer service including order placement, order tracking, warranty returns, product advice, and answers customer questions about products, policies, and promotions. Excellent communication skills, problem-solving abilities, and the desire to help others are a must.
QUALITIES
Dynamic Communicators –With the voice of our clients, team members provide responsive, accurate, and authentic interactions. While resolving technical issues, they listen and simplify the complex, breaking it down to make it understandable to those less tech-savvy.
Knowledgeable –Team Members are constantly working on improving skills. When new products are released, they enthusiastically learn how to support new features, functions, and integrations to confidently resolve customer issues. No matter what the issue, no matter how complex, they are problem solvers who welcome and lean into challenges.
Human – Team Members know how a message is conveyed is equally important as what is said. By putting themselves in another’s shoes, they focus on the customer’s experience and connect, human-to-human.
Essential Duties and Responsibilities include the following. Other responsibilities may be assigned.
Handle customer inquiries via all channels (phone, email, chat, SMS), providing solutions in a timely manner
Utilize critical thinking skills to analyze information, provide accurate troubleshooting of product and related support; diagnose and resolve issues following best practices, guidelines, and policies
Retain and conveys deep knowledge and benefits of products and troubleshooting techniques
Embrace the commitment to customer service and nourish brand loyalty
Meet or exceed program metrics
QUALIFICATIONS
HS degree or equivalent required; Associate degree or some college preferred
1+ years customer service, experience in a virtual contact center a plus
6 months+ technical support required, 1+ years preferred
Basic knowledge of audio/wireless microphone systems, headsets, audio devices, and gaming systems a plus
Excellent verbal and written communication skills
Proficiency with Microsoft Office suite including Teams
Technically savvy with the ability to pick up new technology quickly
Experience with Zendesk (or a comparable customer service ticketing system) preferred
Ability to adapt and respond to a diverse customer base with varying skills
Ability to remain calm and professional under pressure
Due to the home-based nature of this job, the team member is required to have a secure home-office environment, internet access, USB headset, webcam, router, modem, and a computer system that meets VIPdesk Connect policies and maintenance requirements
Able to provide a work-at-home environment that is ergonomically sound, quiet, and free from distraction
Able to successfully pass credit, criminal, and employment reference security checks where permissible by state and local regulation
Currently reside in AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NC, OH, TN, TX, UT, VA, or WI
Compensation - $16.00 per hour
Description
The Remote Customer Service Representative is a passionate customer care professional responsible for providing an authentic, world-class customer experience for members of one of the largest and most respected nonprofit organizations. The representative assists members with an online tool that reinvents Medicare education and decision support to better prepare consumers for future enrollment in Medicare. Customer Service Representatives provide support for members on their learning path journey, including website navigation, locating relevant topics, learning modules, and supplemental material from trusted sources. The focus of this program is education and ensuring members are confident for future enrollment in Medicare.
The representative utilizes a variety of resources and tools to assist customers in a courteous and professional manner that supports and reinforces brand standards, always with a focus on providing best-in-class customer service.
What You’ll Do
With the utmost professionalism, represent a well-respected national nonprofit organization.
Using positive energy and a can-do spirit, assist customers via phone, email, and chat.
Support members prepare for Medicare enrollment through a guided, online learning tool, providing website navigation and troubleshooting assistance.
Take ownership of issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions that exceed customer expectations.
Convey excitement, authenticity, and a deep appreciation for the mission and values of the membership organization.
Qualities
Problem-Solvers – Creative thinkers who look at all perspectives and find a wide range of options to resolve complex or sensitive issues while remaining calm and providing positive customer experiences. We provide the training, guidelines, and tools. You are empowered to find solutions and encouraged to share new ideas.
Empathetic Communicators – How a message is conveyed is equally important as what is said. By putting yourself in another’s shoes, you understand the customer’s perspective and connect, human-to-human, with warmth, patience, and respect. You proactively look for ways to make the customer’s future interactions easier.
Eager Learners – We’re on a path of excellence and growth; that means change. Your quest to know more never ends.
Lives our Values – Helpful. Creative. Flexible. Positive Energy.
What We’re Looking For
High school diploma or equivalent required, some colleges preferred
3+ years of experience in Customer Service
Previous experience or knowledge of Medicare strongly preferred
Previous remote experience a plus
Desire to learn and grow
Excellent communication skills—written and verbal
Able to respond positively to change, embracing and using new learning to accomplish challenges
Able to deliver consistent quality
Open and accepting of coaching and feedback
Expertise in asking questions and guiding conversations to resolve customer requests
Proficiency with Microsoft Office suite of applications
Technically savvy with the ability to pick up new technology, processes, and procedures quickly
Due to the home-based nature of this job, the team member is required to have a home-office environment, internet connection, USB headset, router, modem, webcam, and a computer system that meets VIPdesk Connect requirements
Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
Able to successfully pass a credit, criminal, and employment reference security check in accordance with state and local regulations
Currently reside in AZ, FL, GA, IL, IN, MD, NC, NJ, NM, NV, OH, TN, TX, UT, VA, or WI
Description
The Remote Customer Service Representative, we call Brand Ambassador, is a passionate customer care professional responsible for providing an authentic, world-class customer experience for our client’s customers. While representing a growing and leading brand committed to providing luxurious high-quality, high-performance products without harmful ingredients, the Remote Brand Ambassador assists customers with all aspects of customer service including order placement, facilitating returns and replacements, product inquiry and recommendations, and escalated issues across all product lines—cosmetics, skincare, and bath & body. The Remote Customer Service Representative utilizes a variety of resources and information to assist customers in a courteous and professional manner that supports and reinforces brand standards, always with a focus on providing best-in-class customer service. What You’ll Do
With the utmost professionalism, represent a growing and leading brand committed to providing luxurious high-quality, high-performance products without harmful ingredients
Provide an outstanding customer experience via multiple service channels (phone, email, chat)
Utilize proactive and intuitive techniques to increase customer experiences by providing suggestions for products that match customer interests and needs
Convey energy, excitement, authenticity, and a deep appreciation for the brand’s mission and values
Communicate with genuine empathy
Understand customer needs and confidently find solutions to issues
Meet or exceed program metrics
Applies high-quality customer service guidelines
What We’re Looking For
3+ years of experience and proven success in Retail or Customer Service
Previous remote experience a plus
Experience in a fast-paced call environment a plus
High school diploma or equivalent required, some colleges preferred
A genuine passion for beauty products including cosmetics and skincare
Desire to learn and grow in a team environment
Strong communication skills, both written and verbal
Able to adapt to new systems and processes and succeed in a changing environment
Able to deliver consistent quality
Open and accepting of coaching and feedback
Ability to respond positively to change, embracing and using new learning to accomplish complex or difficult challenges
Expertise in asking questions and guiding conversations to resolve customer requests
Savviness and experience with technology; proficiency with Microsoft Office including Teams
Previous e-commerce and/or direct selling industry experience preferred
Experience working with Bright Pattern or Zendesk (or a comparable customer service ticketing system) is strongly desired
Strong analytical and problem-solving skills
Home-office environment, internet connection, webcam, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements
Currently reside in one of the following locations: AZ, FL, GA, IL, IN, MD, NV, NC, NJ, NM, OH, TN, TX, UT, VA, or WI
Able to successfully pass credit, criminal, and employment reference security checks
Human Resource
Description
The Remote (Work-from-Home) Recruiting Coordinator plays an integral role in the hiring process by providing recruiting coordination and support. The Recruiting Coordinator is part of a passionate, fast-moving team responsible for meeting the company’s staffing needs, hiring amazing Brand Ambassadors (Customer Service Representatives) across the country, and is responsible for facilitating the flow of candidates through the recruitment process—from application submission to interview and offer and through to onboarding—with a focus on providing an exceptional candidate experience. The Recruiting Coordinator provides support with hiring exceptional candidates and manages the candidate workflow for multiple requisitions—from interview to offer—with a focus on candidate updates, facilitation, and communications. The Remote Recruiting Coordinator provides responsive and proactive customer service, being true to our values of providing refreshing, positive interactions, and being helpful. The Recruiting Coordinator maintains and tracks applicant statuses in our applicant tracking system and provides clear and concise documentation of communications.
This position collaborates with the People & Culture (HR) team supporting new team members through the job offer process to the introduction of onboarding. The Recruiting Coordinator also handles and prioritizes a range of advanced administrative duties with wide latitude requiring independent judgment and initiative including assisting with the administration of the Scheduling tool, ensuring optimal availability to meet candidate demand.
ESSENTIAL RESPONSIBILITIES:
Enthusiastically and passionately support and embody the VIPdesk Connect brand and core values in all interactions
Assist with meeting high-volume recruiting goals while fully understanding business objectives
Respond to candidate inquiries via phone, email and text, providing necessary follow-up
Update candidate progress in applicant tracking system
Document, track, and maintain accurate records and status of engagements and ensure compliance with applicable employment laws
Coordinate and schedule candidates for group interviews
Conduct outreach to candidates to ensure forward movement in the recruiting process
Demonstrate a consistent screening and evaluation process
Ensure compliance in all recruitment and hiring processes; adhere to laws, rules and regulations and personal data privacy regulations
Apply sound judgment and know when to escalate issues and concerns
QUALIFICATIONS:
HS Degree or equivalent required. Associates or Bachelor’s degree preferred
2+ years recruiting and/or HR experience required with knowledge of recruiting, interviewing, and hiring processes
1+ year experience in high volume recruiting administration, experience in requiring customer service roles required
Experience with HR databases, applicant tracking systems, and candidate management systems, experience; Proficiency with Jobvite is a plus
Experience with virtual contact centers and non-exempt employees a plus
Knowledgeable of labor and employment laws
Ability to handle sensitive and confidential information appropriately
Microsoft Office proficiency required
Excellent interpersonal skills; strong oral and written communication skills
Strong work ethic and ability to work flexible hours including some evenings and weekends during peak periods
Ability to juggle competing priorities with grace under pressure
Strong organizational skills, self-starter, and able to work independently
Due to the home-based nature of this job, the Coordinator is required to have a secure home-office environment, internet access, router, modem, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
Able to provide a work-at-home environment that is ergonomically sound, quiet, and free from distraction
Able to successfully pass credit, criminal, and employment reference security checks where permissible by state and local regulations
Currently reside in AZ, FL, GA, IL, IN, MD, NC, NJ, NM, NV, OH, TN, TX, UT, VA, or WI
Description
The Remote Recruitment Marketing Manager is responsible for creating and executing on sourcing strategies to attract talent, build strong volume pipelines, and provide the best candidate experience. This position is focused on top of funnel pipeline generation and activities for a leading virtual contact center (BPO) with team members located across the country, working from secure home offices. The Recruitment Marketing Manager drives sourcing activities to ensure future amazing team members are recruited in accordance with client program requirements. This position identifies creative methods for sourcing and works closely with the marketing team.
VIPdesk is a fast-growing company seeking a driven, self-starter with strong people skills to reach our hiring needs in a competitive market. The Remote Recruitment Marketing Manager thrives in a fast-paced and changing environment.
WHAT YOU WILL DO:
Leverage your experience and industry knowledge to develop, design, and implement innovative sourcing strategies to identify, attract, and engage diverse, top talent in an efficient and timely manner
Creatively source for talent from multiple states using various tools to generate high volume/high-quality candidate pipelines for current and future vacancies
Take full ownership to achieve daily and weekly goals that ensure hiring needs for scale, speed, and quality
Discover new opportunities, sourcing channels, and strategies to improve metrics for hiring goals
Build pipelines of diverse talent to meet quality requirements and aggressive hiring needs
Serve as a subject matter expert on sourcing and market trends in order to strengthen sourcing capabilities
Proactively conduct research and investigate new ideas to create innovative sourcing strategies
Partner with Marketing to promote job openings through creative and enticing content creation
Develop and maintain collaborative relationships with recruiting department team members and Leadership across VIPdesk
Improve key success metrics including time to hire and time to fill
With positive energy, is a valuable member of the Recruiting team, which includes Recruiting Specialists, Recruiting Manager, Recruiting Coordinator, and the VP of Recruiting
WHAT WE’RE LOOKING FOR
Contact Center BPO industry knowledge and experience
Minimum 4 years of high-volume sourcing experience, with a strong understanding and ability to recruit hourly team members
Creative thinker and innovator with a drive to develop highly effective sourcing processes
Agile with the ability to pivot quickly to meet changing requirements and timelines
Demonstrated ability to deliver against recruitment goals
Self-starter with the ability to work with agility and adaptability and strive for continuous improvement
Ability to manage both high volume pipeline searches as well as niche or high-level searches
Deep understanding of Sourcing Channels
Proven experience partnering with Marketing for employer branding and social media strategies and campaigns
Data Fluency to build data-driven strategies to analyze and report recruitment metrics
Excellent verbal and written communication skills
Tech-savvy
Proficiency with ATS and other related platforms (Jobvite preferred)
Bachelor’s degree in Human Resources, Communications, Marketing, or related discipline or related experience
Description
VIPdesk Connect is seeking experienced Seasonal Remote Recruiters to support the hiring of customer service representatives (Brand Ambassadors) for peak, high volume hiring periods. This is a remote (Work-from-Home) position with the responsibility for interviewing and evaluating candidates for a variety of non-exempt customer service roles throughout the US. The hours for this role will vary per business needs.
WHAT YOU WILL DO:
Screen candidates and qualify candidate experience and skills
Evaluate video interview submissions
Conduct candidate interviews via phone and video, document results, and make sound recommendations based on candidate qualifications and position requirements and competencies
Ensure a positive interview process for candidates
Comply with federal, state, and local employment laws and regulations, and company policies
Meet high-volume recruiting goals with appropriate candidates for each program while fully understanding business objectives
Enthusiastically and passionately support and represent VIPdesk Connect’s core values
Develop a deep understanding of client needs and unique position requirements and key success drivers
The document, track, and maintain accurate applicant records and status of engagements in the applicant tracking system
Demonstrate a consistent screening and evaluation process for all candidates
Apply sound judgment and know when to escalate issues and concerns
Participate in post-interview debrief meetings and calibrations
WHAT WE’RE LOOKING FOR
Contact Center BPO industry knowledge and experience
Experience with high-volume recruiting and interviewing for non-exempt employees
Minimum 1 year of experience in Human Resources and/or Talent Acquisition, 2+ years preferred
Experience with an Applicant Tracking System (ATS), Jobvite preferred
Knowledgeable of labor and employment laws
Strong organization and time management skills
Superior communication skills—both verbal and written
Proficiency with the Microsoft Office suite, including Outlook and Teams
HS Degree or equivalent required. Associates or Bachelor’s degree preferred
Strong attention to detail
Ability to work well under pressure and meet deadlines
Ability to handle sensitive and confidential information appropriately
Ability to maintain a secure, noise-free, distraction-free home office
Diversity oriented with a focus on creating an inclusive environment
Ability to maintain a flexible work schedule that meets the program needs
Due to the home-based nature of this job, the Recruiting Specialist is required to have a home-office environment, internet access, headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements
Residency in one of the following states: AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NC, OH, TN, TX, UT, VA, or WI
Able to successfully pass a credit, criminal, and employment reference security check
Compensation: $17-$20 per hour depending on qualifications, skills, and experience
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