Currently reside in Arizona, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Mexico, New Jersey, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin
Positions pay $14-20 per hour.
The world's leading brands rely on VIPdesk Connect to provide highly personalized customer service solutions, such as inbound call center services, social media management, back-office support, and assistance services to engage and retain their most valuable customers.
A team of U.S.-based Brand Ambassadors (BAs) working remotely throughout North America, provide outsourced customer service 24 hours a day, 365 days a year. These highly trained professionals are connected by our state-of-the-art service delivery technology, enabling us to bring the best talent to our client's brands, eliminating any geographic hurdles. Read the employee reviews
high-performance
Customer Service Position
14.00-$16.00 per hour
Currently reside in Arizona, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Mexico, New Jersey, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin
Remote Customer Service and Sales Representatives, we call Sales Brand Ambassadors, handle inbound calls for the nation’s largest online home improvement marketplace. Sales Brand Ambassadors assist customers to find service professionals for their maintenance, repair, and improvement projects by assessing their needs, scheduling appointments, and referring to pre-screened home-improvement contractors. Sales Brand Ambassadors use upselling and cross-selling techniques to convert inquiries into referrals.
What You’ll Do
With positive energy, represent Angi—the nation’s largest online home improvement marketplace—and assist homeowners to find service professionals for their maintenance, repair, and improvement projects.
Assist customers via phone to purchase home improvement services, answer questions about current or previous sales requests, transfer customers to service providers, and facilitate refunds.
Take ownership of customer issues and follow through to solve problems while exercising sound judgment, focusing on achieving a resolution that exceeds customer expectations.
Convey knowledge, authenticity, and a commitment to excellent customer service.
Qualities of Brand Ambassadors:
Effective Communicator – Making connections with customers comes naturally. You are approachable and can adjust your style to adapt to a variety of situations and personalities.
Problem-Solver – When faced with challenges, you use your knowledge of tools, tactics, and techniques to meet customers’ expectations and meet weekly goals. You seek alternative solutions and follow through with a new course of action.
Optimism – With a positive attitude, you make customers feel at ease and can de-escalate and turn around interactions.
Self-motivation –Accomplishing goals is what you live for. You are driven to exceed goals and eager to contribute to the team’s success. Your motivation is your greatest strength and the source of your success.
Lives our Values – Helpful. Creative. Flexible. Positive Energy.
Other Duties and Responsibilities Include, but are not limited to:
Utilize proactive upselling and cross-selling techniques to increase customer experience and convert inquiries into firm referrals
Retains and conveys thorough knowledge and benefits of client’s service offerings
Applies policies and high-quality customer service guidelines
Accurately documents customer interactions
What We’re Looking For
High-school diploma or equivalent
2+ years of customer service experience
Desire to meet and exceed sales goals and thrive in a performance-based environment
Polite, friendly, warm, and courteous phone demeanor
Confidence in asking questions and guiding conversations to resolve customer requests
Excellent verbal and written communication skills
Ability to respond positively to change, embracing and using new learning to accomplish complex or difficult challenges
Proficiency with Microsoft Office suite of applications including Teams
Technically savvy
Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
Home-office environment, internet connection, web camera, USB headset, and a computer system that meets policies and maintenance requirements.
Compensation: $20.00 per hour plus bonuses
$250 Sign-on Bonus
The Remote (at-home) CHANEL Customer Service Representative provides elevated customer service for Chanel’s customers via all communications channels (phone, email, and chat). Dedicated to this exclusive brand, the Remote CHANEL Customer Service Representative assists with all aspects of service across Fashion, Boutiques, Watches & Fine Jewelry, and E-commerce. The CHANEL Customer Service Representative assists customers in a courteous and professional manner that supports Chanel’s brand standards providing world-class customer service.
This position provides an opportunity for growth through the acquisition of additional skills. The Chanel Customer Service Representative begins with training for Fashion and builds upon this foundation. Each new skill requires additional specialized, formal training and certification.
What You’ll Do
Convey energy, excitement, authenticity, and a deep appreciation for the timeless elegance of Chanel
Share enthusiasm for Chanel through “love and romance” of products
Utilize proactive and intuitive techniques to increase customer experience by providing suggestions for products
Retain deep knowledge of Chanel’s products with the ability to convey features and benefits
Thrive in an environment with high performance standards
Communicate with clients and exhibit empathy
Apply high-quality customer service guidelines and policies
Ability to exercise independent judgment and discretion
Embrace the commitment to customer service and nourish brand loyalty
Requirements
High school diploma or equivalent, some colleges preferred
3+ years of Customer Service experience
Contact Center experience
Superior verbal and written communication skills
Excellent listening skills with the ability to demonstrate understanding of the customer’s needs
Strong problem solving
Patience and empathy
Positive attitude with a customer-service orientation
Detail-oriented with a focus on quality and accuracy, ability to multitask
Strong sense of urgency and commitment to excellence
Able to use effective and probing questioning and listening techniques to identify customer needs
Curious, confident, and driven to find solutions to customer issues
Able to learn and work independently and exhibit ownership as well as in a team environment
Savviness and experience with Microsoft products and cloud technology is essential to use multiple systems
Must have a home-office environment, internet connection, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements
Currently reside in AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NY, NC, OH, TN, TX, UT, VA, or WI
Able to successfully pass a credit, criminal, and employment reference security check
Preferred Qualifications
Experience with e-commerce retail
Experience with luxury brands
A genuine passion for fashion, fragrance, cosmetics, and luxury goods
Experience providing live chat customer support
Compensation: $20.00 per hour plus bonuses
$250 Sign-on Bonus,
Currently reside in AZ, FL, GA, IL, IN, MD, NC, NJ, NM, NV, OH, TN, TX, UT, VA, or WI
Compensation: $15.00 per hour
The Remote Technical Customer Care Representative (we call Brand Ambassador) provides customer and technical support for an award-winning company focused on infant wellbeing. The Remote Technical Customer Care Representative assists customers via phone, chat, e-mail, and SMS while meeting metrics including quality and customer satisfaction using empathy to engage and build rapport—communicating from the heart, as well as the head.
What You’ll Do
Provide general customer service via phone, email, and chat, including order placement, order tracking, warranty returns, and product advice with a thoughtful, friendly, and empathetic tone for an award-winning brand focused on infant wellbeing. Owlet’s innovative products including HD live-streaming monitors and the Smart Sock that tracks heart rate, oxygen levels, and sleep trends, alerting parents and caregivers via a connected base. Intelligent apps available on the iOS and Android platforms provide real-time notifications and historical data with insights into sleep behaviors and infant wellbeing.
Troubleshoot and resolve issues including Wi-Fi connectivity, device setup, app setup, and configuration.
Take ownership of customer issues and follow through to solve problems while exercising patience and willingness to provide assistance for simple and complex inquiries with positive energy.
Convey knowledge, authenticity, and a commitment to excellent customer service.
Qualities for Success:
Dynamic Communicator–With the voice of our client, team members provide responsive, accurate, and authentic interactions. While resolving technical issues, they simplify the complex, breaking it down to make it understandable to those less tech-savvy—and maybe even sleep deprived.
Empathetic– We know how a message is conveyed is equally important as what is said. By putting themselves in a new parent’s shoes, our team members focus on the customer’s experience and connect, human-to-human.
Knowledgeable –Our team is constantly working on improving skills. When new products are released and apps are updated, they enthusiastically learn how to support new features, functions, and integrations to confidently resolve customer issues. No matter what the issue, no matter how complex, we are problem solvers who welcome and lean into challenges.
Duties and Responsibilities include
Create positive customer touchpoints using a friendly, respectful, and professional tone while exhibiting genuine empathy
Accurately follow and comply with Health and Safety Policies
Maintain discretion and confidentiality in all areas of data and proprietary information
Provide customer assistance with device installation and app setup and configuration on both iOS and Android platforms
Apply high-quality customer service guidelines, policies, and procedures
Assess customer problems, troubleshoot, and confidently remedy issues including network connectivity and device configuration
Embraces the commitment to customer service and nourishes brand loyalty
QUALIFICATIONS:
HS Degree or equivalent required. Associate degree or some college preferred
2+ years customer service experience required, experience in a virtual contact center a plus
6+ months experience with problem-solving and complex troubleshooting in technical support or online Help Desk role
Experience with troubleshooting apps on both iOS and Android platforms preferred
Committed to providing excellent customer service and an elevated customer experience
Ability to collaborate with team members, contribute ideas, opinions, and skills toward the achievement of common goals
Excellent interpersonal skills; strong oral and written communication skills
Polite, friendly, warm, and courteous phone demeanor
Flexible, adaptable, and willing to take on new challenges
Microsoft Office proficiency required
Technically savvy, including desktop platforms and mobile devices
Experience working with Bright Pattern or Zendesk (or a comparable customer service ticketing system) preferred
Ability to work well under pressure in a fast-paced environment, adapting easily to changing priorities
Detail-oriented with a focus on quality and accuracy, ability to multitask, a strong sense of urgency, and commitment to excellence
Self-starter with strong initiative and able to work independently
Due to the home-based nature of this job, the team member is required to have a secure home-office environment, internet access, USB headset, router, modem, and a computer system that meets VIPdesk Connect policies and maintenance requirements
Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
The Seasonal Customer Service Representative – Luxury Retail provides elevated customer service for customers via all communications channels (phone, email, and chat). Dedicated to an exclusive global luxury retail brand, the Seasonal Customer Service Representative assists with all aspects of customer service and order placement. The Seasonal Customer Service Representative assists customers in a courteous and professional manner that supports brand standards providing world-class customer service. This is a Seasonal Remote/Work From the Home position and a direct-hire position with a client. We are assisting our client recruit for these full-time remote positions.
What You’ll Do
Convey energy, excitement, authenticity, and a deep appreciation for the luxury retail brand
Share enthusiasm for the brand and products
Utilize proactive and intuitive techniques to increase customer experience by providing suggestions for products
Retain deep knowledge of products with the ability to convey features and benefits
Thrive in an environment with high performance standards
Communicate with clients and exhibit empathy
Apply high-quality customer service guidelines and policies
Ability to exercise independent judgment and discretion
Embrace the commitment to customer service and nourish brand loyalty
Requirements
High school diploma or equivalent, some college preferred
3+ years of Customer Service experience
Contact Center experience
Superior verbal and written communication skills
Excellent listening skills with the ability to demonstrate understanding of the customer’s needs
Strong problem solving
Patience and empathy
Positive attitude with a customer-service orientation
Detail oriented with a focus on quality and accuracy, ability to multitask
Strong sense of urgency and commitment to excellence
Able to use effective and probing questioning and listening techniques to identify customer needs
Curious, confident, and driven to find solutions to customer issues
Able to learn and work independently and exhibit ownership as well as in a team environment
Savviness and experience with Microsoft products and cloud technology is essential to use multiple systems
Preferred Qualifications
Experience with e-commerce retail
Experience with luxury brands
A genuine passion for fashion and luxury goods
Experience providing live chat customer support.
The Recruiting Director leads VIPdesk employment branding efforts, working across departments to ensure messaging supports the company mission/vision. This role oversees fast-paced large-scale sourcing activities to ensure future amazing team members. The Recruiting Director will work with the VP of Recruiting to identify creative methods for sourcing, manage the sourcing budget, and execute marketing campaigns.
The Remote Recruiting Director partners with hiring managers, People & Culture (HR), and Marketing. A wide degree of creativity, near and long-term recruiting vision, business understanding, and project management is required.
ESSENTIAL RESPONSIBILITIES include the following:
Designs, develops and refines sourcing strategies
Writes copy for sourcing ads, website content, and social media posts, coordinating with the Marketing team
Working with the marketing team promotes VIPdesk as an employer of choice
Develops, maintains, and facilitates year-round high-volume recruiting/staffing plans
Provides ongoing recommendations for adjustments and sourcing necessary to achieve critical recruiting KPIs
Develops an effective pipeline/engagement strategy for ongoing recruiting of Remote Customer Service Representatives
Maintains the Recruiting Dashboard with daily updates
Prepares and manages annual sourcing budget
Develops and maintains strong working partnerships with peers in other departments, vendors, and community organizations to create successful partnerships
Utilizes sourcing strategies to achieve recruiting diversity objectives
Provides detailed analysis and insights on effective sourcing strategies
Maintains sourcing process and procedures including continuous process improvement
Builds candidate profiles from client requirements
Participates in the development of ongoing creative and cost-effective sourcing strategies
Stay informed of trends and innovative recruiting techniques in order to be the leader in state-of-the-art recruiting practices
QUALIFICATIONS:
5 years of experience in full lifecycle recruiting and sourcing in the contact center and/or BPO industry
B.S. in Human Resources, Communications, Marketing, or related discipline or 10 years related experience
Experience managing large-scale recruiting of new team member classes of 100-500
Expertise in conducting sourcing and recruiting for the remote contact center industry
Expert level of knowledge in full life cycle customer care sourcing, preferably for a remote team
Expertise with writing content for sourcing ads, websites, social media
Excellent project management, writing, and oral communication skills
Experience leveraging social channels for sourcing
Ability to write creative content for marketing and social media
Ability to present creative sourcing concepts to executive leadership
Ability to build profiles based on client brand and program requirements
Ability to work well under pressure
Experience with ATS systems, Jobvite experience preferred
Ability to handle sensitive and confidential information appropriately
Superior time-management skills along with the ability to meet critical recruiting deadlines
Able to keep up with fast-paced environment; demonstrates flexibility
Strong sense of urgency, demonstrates ownership, high energy, and team player
Superior detail and organizational management skills
Strong initiative and solid judgment abilities/skills
Able to successfully pass credit, criminal, and employment reference security checks
Compensation: $17-$20 per hour depending on qualifications, skills, and experience
WHAT YOU WILL DO:
Screen candidates and qualify candidate experience and skills
Evaluate video interview submissions
Conduct candidate interviews via phone and video, document results, and make sound recommendations based on candidate qualifications and position requirements, and competencies
Ensure a positive interview process for candidates
Comply with federal, state, and local employment laws and regulations, and company policies
Meet high-volume recruiting goals with appropriate candidates for each program while fully understanding business objectives
Enthusiastically and passionately support and represent VIPdesk Connect’s core values
Develop a deep understanding of client needs and unique position requirements and key success drivers
The document, track, and maintain accurate applicant records and status of engagements in the applicant tracking system
Demonstrate a consistent screening and evaluation process for all candidates
Apply sound judgment and know when to escalate issues and concerns
Participate in post-interview debrief meetings and calibrations
WHAT WE’RE LOOKING FOR
Contact Center BPO industry knowledge and experience
Experience with high-volume recruiting and interviewing for non-exempt employees
Minimum 1 year of experience in Human Resources and/or Talent Acquisition, 2+ years preferred
Experience with an Applicant Tracking System (ATS), Jobvite preferred
Knowledgeable of labor and employment laws
Strong organization and time management skills
Superior communication skills—both verbal and written
Proficiency with the Microsoft Office Suite, including Outlook and Teams
HS degree or equivalent required. Associates or Bachelor’s degree preferred
Strong attention to detail
Ability to work well under pressure and meet deadlines
Ability to handle sensitive and confidential information appropriately
Ability to maintain a secure, noise-free, distraction-free home office
Diversity oriented with a focus on creating an inclusive environment
Ability to maintain a flexible work schedule that meets the program needs
Due to the home-based nature of this job, the Recruiting Specialist is required to have a home-office environment, internet access, headset, router, modem, webcam, and a computer system that meets VIPdesk Connect policies and maintenance requirements
Residency in one of the following states: AZ, FL, GA, IL, IN, MD, NV, NM, NJ, NC, OH, TN, TX, UT, VA, or WI
Able to successfully pass a credit, criminal, and employment reference security check
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