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Uscreen is a hyper-growth (and profitable) bootstrapped product-led SaaS business. We are revolutionizing the way that video-based entrepreneurs & creators monetize their content. Uscreen has grown from 30 to 115 employees over the last year — with the best yet to come!
Uscreen provides an all-in-one platform for entrepreneurs to sell subscriptions, VOD, and live-streamed events on the web, through mobile apps, and via OTT (over-the-top) devices. 10,000+ video creators build, market, and sell their content with Uscreen — and they generate hundreds of millions of dollars in revenue doing. Read employee reviews here
About the role:
We are looking for an individual who will help us with research, and data collection for outreach campaigns. These are all things that are crucial for our company’s success, and this individual will be expected to stay motivated and meet certain goals and expectations that will benefit our company tremendously.
It is important for this person to be reliable, and we would love for them to work with us long-term. This is a remote position and is not suited for a digital nomad lifestyle. We require a steady internet connection and a mandatory overlap of working
🚀What you’ll do:
Research information utilizing different tools efficiently.
Proven track record working within multiple campaigns to meet KPI’s and deadlines
Ability to multi-task with detail and accuracy.
Collaborate with other team members in meeting goals.
Helping with some of the companies outreach projects.
Performs other duties as assigned.
Do you have what it takes?
You’re stellar when it comes to working in Excel and Google Sheets!
Experience working with G-suite products, Gmail, Google Calendar, Google Forms, etc.
Experience with SEO metrics such as Domain Authority (DA) and Domain Rating (DR).
Bonus points for having experience working with Moz or Ahrefs SEO tools
Read, write, fluently speak and understand the English language
Ability to use Google Search Operators to research prospects.
Research information utilizing different tools efficiently.
Ability to multi-task with detail and accuracy.
Collaborate with other team members in meeting goals.
Helping with some of the companies outreach projects.
Able to overlap at least 4 hours with CET.
Quick to learn and able to understand our platform as well as the video & OTT industry.
What you’ll do
Set up mobile and TV software applications for our premium clients
Balance your workload between technical requirements and customer-facing activities (note: this is not a developer/programmer role)
Maintain a meticulous, methodical app-setup process while working across multiple customers and app projects
Verify app requirements and speak to clients directly to ensure all assets are corrected/received as required to launch apps
Generate the apps (automated build – no coding skills required)
Prepare and ‘push’ the apps in each platform (e.g. Apple, Android, Amazon, Roku) to be accepted by the app stores per their standard app store requirements
Support the customer and overall app experience (troubleshooting, app status, customer education)
Do you have what it takes?
2+ years of customer service and/or technical support experience
Proficiency in English (both written and spoken)
Experience in SaaS or other software related fields
A functional workstation & quiet working space
Able to gracefully handle challenging customer interactions
Able to overlap a minimum of five (5) hours with our Washington DC-based team. (9am-5pm Eastern Time). We strongly prefer someone located in the following time zones: UTC – 3, UTC – 4, UTC – 5, UTC – 6, UTC – 7, UTC – 8.
What you’ll do
Craft high quality, easy-to-follow content for our Help Center
Quickly grasp, distill, and translate technical features and workarounds into a format that is easily digestible for clients of all technical levels
Remain up-to-date with our constant product updates and proactively update help guides based on priority
Maintain a meticulous, methodical organizational system for prioritizing both updated and new help guides
Meet or exceed content creation deadlines
Use Github to deploy new code to our internal testing and documentation environment
Work closely with all client-facing teams and platform Product Managers; regularly receive and implement feedback with ease
🔥 Do you have what it takes?
The impeccable sense of grammar and punctuation (American English)
2+ years of experience managing content
2+ years of experience writing (with writing samples to support)
Ability, or willingness to learn, Ruby and Javascript
Experience in SaaS
Experience writing/editing scripts for videos
Detail-oriented with strong organizational skills
A functional workstation & quiet working space
Able to overlap a minimum of five (5) hours with our Washington DC-based team. (9am-5pm Eastern Time). We strongly prefer someone located in the following time zones: UTC – 3, UTC – 4, UTC – 5, UTC – 6, UTC – 7, UTC – 8.
🎯 Bonus if you have:
Experience using Github
Experience in software engineering or software development.
About The Role:
This person will support our existing Content Marketing Lead by splitting the workload and expediting delivery, focusing roughly 70% of the time on creating various pieces of content, from blog articles and video scripts to ebooks and downloadables. The remaining 30% will be split between managing and editing contributing articles, with a small piece allocated for some miscellaneous tasks and team meetings.
This is a full-time remote position and is not suited for a digital nomad lifestyle. We require a steady internet connection and a mandatory overlap of working hours with the rest of the team.
Requirements:
3+ years of experience writing (with writing samples to support)
1+ years of experience managing content
Experience in SaaS (as a writer, editor, or content manager)
Experience with SEO writing and keyword research
Experience writing/editing scripts for videos and podcasts
Experience working with WordPress
Basic knowledge of Google Analytics
An impeccable sense of grammar, spelling, and punctuation (American English)
Creative writing style and ability to generate excitement in a copy (take a potato and turn it into Pringles)
Genuine interest in the online video market
A fully functioning workstation and a quiet place to work (with their own laptop)
Able to overlap at least 4 hours with our distributed team: from 6 AM to noon ET
An intuitive writer and communicator
Quick to learn and able to understand audiences
Able to work independently
Native or near-native English speaker
Confident decision-maker who bases decisions on hard evidence and numbers (‘Trust me bro’ doesn’t count)
Overall a kind and fun person 🙂
What you’ll do
Executing various SEO, PR, and link-building outreach campaigns.
Researching and qualifying websites and prospects.
Managing, maintaining, and developing various outreach campaigns.
Reaching out to bloggers, reporters, and other online personalities via email, Twitter, blog comments, LinkedIn, etc.
Craft creative personalized email pitches and focus on bringing value to partners
Building and managing relationships with various websites, reporters, influencers, and companies.
Use BuzzStream to manage outreach campaigns.
🔥 Do you have what it takes?
Effective communication skills including a solid grasp of English grammar and professional writing ability
3+ years of experience in relevant SEO / PR outreach positions in the software industry
Ability to write exceptional email pitches, interact with multiple people online and build relationships with ease
The ideal candidate:
Understands how to conduct SEO and marketing research
Experience working with Google sheets
Experience working with Outreach tools such as BuzzStream
Experience working with Ahrefs or similar tools
Knowledge of data mining and scraping. (Ability to use various search operators)
Quick to learn and able to understand audiences
Able to work independently
Fluent English speaker (having accents is fine, as long as you’re using proper English syntax)
Overall a kind and fun person 🙂
What you’ll do
Craft high quality, easy-to-follow content for our Help Center
Quickly grasp, distill, and translate technical features and workarounds into a format that is easily digestible for clients of all technical levels
Remain up-to-date with our constant product updates and proactively update help guides based on priority
Maintain a meticulous, methodical organizational system for prioritizing both updated and new help guides
Meet or exceed content creation deadlines
Use Github to deploy new code to our internal testing and documentation environment
Work closely with all client-facing teams and platform Product Managers; regularly receive and implement feedback with ease
The impeccable
Impeccable sense of grammar and punctuation (American English)
2+ years of experience managing content
2+ years of experience writing (with writing samples to support)
Ability, or willingness to learn, Ruby and Javascript
Experience in SaaS
Experience writing/editing scripts for videos
Detail-oriented with strong organizational skills
A functional workstation & quiet working space
Able to overlap a minimum of five (5) hours with our Washington DC-based team. (9am-5pm Eastern Time). We strongly prefer someone located in the following time zones: UTC – 3, UTC – 4, UTC – 5, UTC – 6, UTC – 7, UTC – 8.
🎯 Bonus if you have:
Experience using Github
Experience in software engineering or software development.
What you’ll do
Work with our existing customers (creators, founders, & CEOs) to help them launch and grow their online video subscription businesses
Negotiate and close renewals
Expand current customer accounts through upsell opportunities of products and services
Partner with our Enterprise customers as the first point of contact and trusted advisor to educate them about the Uscreen platform
Help Enterprise customers use the platform to its fullest extent
Provide customers with marketing best practices and end-user analytics
Connect customers with ecosystem partners (i.e. software, agencies, production)
Mitigate churn by proactively addressing leading indicators
Maintain and update an accurate log of activity in our CRM system
Partner cross-functionally with Product, Marketing, and Sales to deliver a best-in-class customer experience
🔥 Do you have what it takes?,
2+ years of Customer Success or Account Management, preferably in SaaS
Excellent communication, presentation, written, negotiation and listening skills
Demonstrated interest in the SaaS, online video, and influencer industries
Growth mindset and a positive attitude
Ability to organize and prioritize time and tasks
Strong interpersonal skills to successfully communicate and negotiate with internal and external customers
Graduate of a four-year university or equivalent professional experience
🎁 You get bonus points if…
Experience working with Pipedrive, Planhat or similar CRM software
Experience working with Google Sheets
Experience working with outreach tools such as Outplay and/or Intercom
Experience with video or website hosting
Overall a kind and fun person 🙂
What you’ll do
Work with new clients (creators, founders, & CEOs) to help them move their existing online video subscription businesses to the Uscreen platform
Educate clients on the technical capabilities and limitations of the migration process
Instill confidence in the Uscreen migrations process with all levels of clients, from sites with a few hundred end-users to a few thousand
Partner with new Enterprise customers to provide hands-on support and advice on all aspects of the migrations process
Provide clients with migrations best practices
Thoroughly understand and communicate the end-user experience roadmap
Help clients develop existing end-user communications plans
Maintain and update an accurate log of activity in our CRM system
Help to manage the migrations schedule with the development team based on SLAs and internal guidelines
Partner cross-functionally with Success, Product, Marketing and Sales to deliver a best-in-class customer experience
Do you have what it takes?
1+ years in a customer-facing role, preferably in SaaS
Excellent communication, presentation, written and listening skills
Detail-oriented and obsessed with data
Ability to organize and prioritize time and tasks
Demonstrated interest in the SaaS, online video, and influencer industries
Growth mindset and a positive attitude
Strong interpersonal skills to successfully communicate and negotiate with internal and external customers
We are a remote-first company, so we highly value the ability to work autonomously, be self-driven, and stay productive.
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