Charlotte NC, Colorado, CO, Phoenix AZ, Plano, TX, San Antonio, TX, Tampa FL, Virginia Beach, VA.
At USAA we know the best way to serve our members is by building the best team. So, we seek out talented people to fill roles all across our company - from claims to finance to tech and beyond. But it's not just skill sets and impressive resumes we're looking for. It's the unique qualities that everyone at USAA shares. That means values like service, honesty, loyalty, and integrity, put into practice every single day as we do the most for our members.
Purpose of Job
This individual must live or be able to self-relocate within a 60-mile radius of one of the USAA office locations to include: San Antonio, TX, Tampa, FL, Colorado Springs, CO, Chesapeake, VA, Plano, TX, Charlotte, NC or Phoenix, AZ. This person may also work remotely in a 100% Remote Work Environment, with a chance of going into the office.
Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate, and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies, and procedures.
Primary Responsibilities:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities. Inspects and reviews quality of claim files and provide feedback to employees as appropriate.
Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
Creates conditions for success removes obstacles, leads and champions change.
Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
Handles escalations and makes appropriate decisions based on the policy.
Entry Level Bank Sales and Service Contact Center Representative - (In-State Texas Only)
Job Requirements
We are currently seeking talented Bank Sales and Service Contact Center Representatives for future opportunities in 2022 with the opportunity to work at home full time or in-office full time.
WORK AT HOME REQUIREMENTS
Member contact employees must have access to minimum broadband internet connection standards as defined by USAA. Current requirements are as follows:
Bandwidth must have the minimum capability of consistent speeds of 25 Mbps download and 5 Mbps upload.
Wireless and Satellite coverage is currently not approved.
Must be able to provide a workspace at home that is safe, suitable for work, and provide a distraction-free environment from background noises that may distract a member or internal USAA customer.
As a Bank Sales and Service Contact Center Representative you will be doing the following tasks:
Tasks:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Provides operational support to members with their banking needs on multiple Banking products.
Reviews accounts and transactions to ensure adherence to regulatory guidelines and may be required to take action and/or escalate non-compliant issues.
Works under limited supervision to identify and recommend smart trade-offs for the member and USAA.
Identifies and confirms the member’s immediate request(s) and works to resolve issues.
Explores members’ banking needs and responds with needs-based solutions.
Recommends new Banking products that might be of interest to the member.
Maintains high levels of member satisfaction consistent with USAA’s core values. Demonstrates commitment to quality through member interactions.
Available (Colorado Springs, CO Only)
TRAINING SCHEDULE FOR BOTH FULL TIME AND PART-TIME:
Full schedule availability is needed (Monday) - (Friday),8:00 AM - 12:00 Midnight (Local time)
Training includes New Employee Orientation, Licensing, Enterprise Knowledge, Pipeline training, and On-the-job-training.
You must successfully complete a training program. USAA training programs include classroom instruction, computer-based lessons, and instructor-led activities with systems simulations.
Employees attending training are expected to meet USAA's established standards for performance, attendance and conduct.
WORK SCHEDULE
FULL TIME: Availability to work a 5 day/40 hour workweek between 7:00am - 12:00 midnight (CST)to include a permanent Saturday or Sunday.
PART-TIME: Availability to work a 5 day/20-hour workweek between 9:00 am - 7:00pm (CST) to include a permanent Saturday or Sunday.
MINIMUM REQUIREMENTS
High School Diploma or GED equivalent.
Up to 1 year customer service experience in insurance, financial services https://www.usaajobs.com/job/san-antonio/manager-claims-operations-100-remote/1207/18787767408and/or relevant direct customer service and/or sales experience.
Successfully acquire Property & Casualty (P&C) license and state registrations within 90 days of hire.
Strong interpersonal and communication skills.
Ability to prioritize and multi-task, including navigating through multiple business applications.
Successful completion of a job-related assessment may be required.
PREFERRED REQUIREMENTS
1 year of customer contact experience in a needs-based sales environment
Military Service
Experience in a fast-paced contact center environment
6+ months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face.
Purpose of Job
This individual must live or be able to self-relocate within a 60-mile radius of one of the USAA office locations to include: San Antonio, TX, Tampa, FL, Colorado Springs, CO, Chesapeake, VA, Plano, TX, Charlotte, NC or Phoenix, AZ. This person may also work remotely in a 100% Remote Work Environment, with a chance of going into the office.
Manages and is accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate, and negotiate the claim. Develops ngaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies, and procedures.
Job Requirements
About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
USAA Careers – World Class Benefits (31 seconds)
Primary Responsibilities:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities. Inspects and reviews the quality of claim files and provides feedback to employees as appropriate.
Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies.
Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners
Creates conditions for success removes obstacles, leads and champions change.
Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions.
Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks.
Handles escalations and makes appropriate decisions based on the policy.
Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert.
Hires, develops, and coaches claims employees for results delivery.
Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement
When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.
Minimum Requirements:
Bachelor’s Degree: 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.
6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency.
2 years of direct team lead, supervisory or management experience.
Experience using and interpreting data to make decisions.
Demonstrated leadership, initiative, customer service and/or claims handling skills.
Acquisition and maintenance of applicable insurance adjuster license within 6 months’ time in role.
Purpose of Job
We are currently seeking a talented Sr. Injury Adjuster for any location in the U.S. (Sign-On Bonus Available)
**Role may offer flexibility to work from home once training has been
completed. To enable this flexibility, please consider the following:
Must have internet bandwidth with minimum capability of consistent speeds of 25 Mbps download and 5 Mbps upload. Satellite or Wireless are not currently approved. Ability to provide workspace at home that is safe, suitable for work, and provide a distraction free environment from background noises that may distract a member or internal USAA customer. Ability to return to campus for training and other meetings as needed so must reside within a daily, reasonable commuting distance to a USAA facility.**
Within defined guidelines and framework, responsible to adjust attorney-involved moderately complex bodily injury claims and UM claims or catastrophic auto PIP/MP medical claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and empathy.
Job Requirements
Identify and manage existing and emerging risks that stem from business activities and the job role.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follow written risk and compliance policies and procedures for business activities.
Adjust attorney-involved moderately complex bodily injury claims with demonstrable injuries (e.g. torn meniscus, broken bones, disc herniations) and UM claims, as well as all auto physical damage associated with those claims.
Adjust catastrophic 1st party PIP/MP medical claims.
Identify, confirm, and make coverage decisions on moderately complex bodily injury claims or catastrophic PIP/MP medical claims.
Investigate loss details, determine legal liability, evaluate, negotiate, and arrive at claim settlement within appropriate authority guidelines.
Clearly, document thought process, investigation, evaluation, negotiation, and settlement decisions.
Prioritize and manage assigned claims workload to keep members and other involved parties informed, provide timely claims status updates.
Collaborate and support team members to resolve issues and identify appropriate matters for escalation.
Partners and/or directs vendors and internal business partners to facilitate timely claims resolution.
Supports workload surges and/or Catastrophe operations as needed.
May act as an informal resource for team members with less experience.
Primary Responsibilities:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Collaborates with internal and external stakeholders (alliance carrier underwriting, product management) to report needs, escalations and exceptions.
Utilizes Commercial Agency Management Systems comfortably to follow a multi-carrier process and operate in a multi-carrier environment.
Maintains high degree of commercial industry expertise and knowledge of industry trends in order to facilitate and support the technical and interpersonal skills development of their team.
Drives business results and revenue/product goal attainment; ensures team members provide appropriate product solutions to meet member needs.
Responsible for the leading team in support of achieving individual and team goals, holding them accountable for performance and actions and developing employees through regular coaching and timely feedback.
Purpose of Job
We are seeking experienced Senior Property Adjusters to join our growing team. The ideal candidates for these opportunities should possess strong virtual estimating skills for higher severity/complex losses and/or reconcile estimates and be adaptable to working in a telephone concentrated environment without physical inspection. This is a remote desk-based adjusting position.
**Multiple Positions are available**
Within defined guidelines and framework, investigates, evaluates, negotiates, and settles complex property insurance claims presented by or against our members.
Confirms/analyzes coverage, recognizes liability exposure and negotiates equitable settlement in compliance with all, state regulatory requirements. Recognizes and empathizes with members’ life events, as appropriate.
Job Description
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Manage assigned claims caseload comprised of claims with complex damages including specialty claims. Updates initial reserve levels.
Partners with vendors and internal business partners to facilitate complex claims. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources.
Proactively identifies and engages in additional confirmation of potential discrepancies involving complicated situations.
Serves as a resource for less experienced staff, providing informal coaching as appropriate.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate Determines coverage through analyzing information involving complex policy terms and contingencies.
Communicates with insured about coverage or any issues that involve additional information or considerations regarding settlement amount.
Determines and negotiates complex claims settlement. Makes recommendations to management for settlement amounts outside of authority limits.
Maintains accurate and current claim file documentation throughout the claims process for complex claims.
Proficient knowledge of estimating technology platforms. Utilizes platforms to prepare claims estimates in order to manage complex property insurance claims.
Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs.
May act as an informal resource for team members with less experience.
Recognizes and solves obstacles that occurs in the claims process without supervisory approval.
May require limited travel to resolve claims and conduct in-person inspections.
Primary Responsibilities:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Selects develops, leads, and holds managers accountable for serving members and providing appropriate solutions in auto, property, and other claims operations through their teams.
Consistently coaches managers on leading their teams on claims handling, inspecting, and reviewing the quality of claims, and responding to escalations.
Responsible for achievement of assigned goals, objectives, and scorecard deliverables.
Plans, organizesand controls the resources to deliver the appropriate claims service.
Accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act.
Provides guidance on technical matters, monitors claims reserves and extends settlement authority.
Responsible for service, loss control, and loss adjustment expense. Identifies trends and develops action plans as appropriate.
Understands, researches, and works to influence the financial impact for their respective business area.
Inspires a high-performance team that works to deliver exceptional experiences to the members and achieve exceptional results.
Creates conditions for success removes obstacles, leads, and champions change.
Comments