About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level,
At USAA, our mission is more than just words – it’s the reason we do what we do. Our goal is to be the military community’s provider of choice for insurance, banking, financial products and advice.
Founded in 1922 by a group of 25 Army officers, we have a strong track record of providing members with the highest level of care and support. We live by our core values of service, loyalty, honesty and integrity, and take pride in helping our members achieve a better financial future..Read employee reviews here
Purpose of Job
**This position is open to all locations to include work at home.**
** Selected candidates must be able to attend training starting 11/15/2021.Training hours are Monday- Friday 8am- 4:30pm CST. **
**Work schedule after training will be Monday - Friday 9am -6pm candidates local time zone.**
Within defined guidelines and framework, advises members on insurance and risk management, utilizing commercial insurance products to fit member’s needs. Uses knowledge of commercial insurance marketplace, carrier appetite, and leverages underwriter relationships and knowledge of carrier contracts to place coverage for member’s business.
Job Requirements
Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities. Utilizes a consultative approach to determine customer needs, build rapport and provide solutions based on current products and service offerings. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Classifies member’s business and provides accurate risk management and risk mitigation solutions, while leveraging knowledge of B2B sales cycles for success. Follows up with underwriters on endorsements, classification questions, and underwriting determination (approval or declination) for multiple markets.
May work with underwriters on complex accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing.
Utilizes advanced understanding of compliance and insurance standards and Agency Management Systems to limit agency E&O exposure.
Manually rates products, based on member’s risk profile and profitability. Exercises technical knowledge necessary to communicate our solutions effectively.
Minimum Experience:
High School Diploma OR General Equivalency Diploma
2 years of insurance sales and service experience and/or experience working in a commercial insurance agency or broker setting
Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days.
Purpose of Job
**This position is open to all locations to include work at home.**
** Selected candidates must be able to attend training starting 11/15/2021.Training hours are Monday- Friday 8am- 4:30pm CST. **
**Work schedule after training will be Monday - Friday 9am -6pm candidates local time zone.**
Within defined guidelines and framework, advises members on insurance and risk management, utilizing commercial insurance products to fit member’s needs. Uses knowledge of commercial insurance marketplace, carrier appetite, and leverages underwriter relationships and knowledge of carrier contracts to place coverage for member’s business.
Job Requirements
Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities. Utilizes a consultative approach to determine customer needs, build rapport and provide solutions based on current products and service offerings. Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues. Classifies member’s business and provides accurate risk management and risk mitigation solutions, while leveraging knowledge of B2B sales cycles for success. Follows up with underwriters on endorsements, classification questions, and underwriting determination (approval or declination) for multiple markets.
May work with underwriters on complex accounts across management lines and Excess and Surplus for renewals, endorsements, and remarketing.
Utilizes advanced understanding of compliance and insurance standards and Agency Management Systems to limit agency E&O exposure.
Manually rates products, based on member’s risk profile and profitability. Exercises technical knowledge necessary to communicate our solutions effectively.
This posting has multiple openings.
Serves as a team leader, coach, counselor, mentor and teacher to a team of managers, responsible for leading member contact professionals focused on a variety of banking products and services. Accountable for execution of strategic and operational plans to achieve success within Key Performance and Risk Indicators.
Tasks and Responsibilities:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
Demonstrates to employees delivering an exceptional member experience is the primary goal and is obtained through the highest standards of integrity, ethics, loyalty, competence, quality and fairness.
Supports achievement of business objectives through effective management of resources and maximizes the positive impact of information and technology on business operations and member experience delivery.
Eliminates roadblocks to execute initiatives and ensures the effectiveness of implementation of both operational and strategic plans.
Identifies opportunities to improve changes in organization, processes and procedures to promote maximum efficiency and improve the member experience.
Compensation:
USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000.
Provides thought leadership and solutions to align with USAA's professional development strategy and operational plan. Leads the implementation and sustainment of USAA's professional development programs and initiatives. Serves as an internal strategic learning consultant to enhance the performance of employees through the identification and facilitation of training solutions. Collaborates with all levels of USAA management and internal partners to assess business or employee issues related to learning opportunities. Manages multiple large-scale initiatives.
Tasks:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Anticipates future enterprise learning and performance/development requirements to support changing business needs.
Ensures alignment of learning programs with enterprise to meet business needs.
Synthesizes business needs, strategy, and department capabilities into learning solutions that address future challenges.
Coaches and mentors peers and cross functional team members to achieve business results.
Leads the planning, design, development, implementation, communication, and evaluation of complex learning and development programs and/or experiences.
Partners with internal and external individuals to assess business issues and develop executable strategies to address learning program needs and/or drive the development of new programs and activities.
Assembles key participants and leads cross functional teams in the strategy development and implementation of learning solutions driving business results.
Establishes strategic partnerships with outside vendors and consultants to incorporate industry best practices, trends, processes, and products and services into current learning and development strategies.
Leverages human centered design principles to define learning experiences aligned to learner needs.
Collaborates with internal business partners to validate that curriculum solutions align to business priorities and strategy for operational effectiveness, and applies understanding of the business, its products and processes in order to reshape content for changing needs.
Curates and organizes course content to produce engaging, informative, and visually compelling complex and diverse programs on appropriate delivery modalities to meet the learning needs of the business.
Manages and engages third party vendor relationships to provide learning solutions to specific communities.
Develops tools and processes to measure effectiveness of curriculum solutions and learner performance to ensure solutions meet employee skill development requirements.
Continuously evaluates and improves the learning and development programs and processes to support USAA's evolving business.
Minimum Education:
Bachelor's degree.
4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
- Entry Level - In Tampa, Florida Only)
Job Requirements
We are currently seeking talented Insurance Professionals – Sales and Service for future opportunities in 2021 with the opportunity to work full time or part time at home or in the office.
WORK AT HOME REQUIREMENTS
·Member contact employees must have access to minimum broadband internet connection standards as defined by USAA. Current requirements are as follows:
·Bandwidth must have minimum capability of consistent speeds of 25 Mbps download and 5 Mbps upload.
·Wireless and Satellite coverage is currently not approved.
·Must be able to provide workspace at home that is safe, suitable for work, and provide a distraction free environment from background noises that may distract a member or internal USAA customer
Click on link below to watch USAA's Customer Service Careers Spotlight: https://www.youtube.com/watch?v=i6SPVgJL_Z8
Come join our award winning team! USAA was recently recognized by Forbes® as one of the Best Employers in the U.S. and FORTUNE® magazine highlighted us as one of the World's Most Admired Companies®. We are proud to consistently receive outstanding awards and ratings for member service, employee well-being and financial strength. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Facilitates the Property & Casualty (P&C) member experience by answering inbound phone calls, emails, and/or other contacts from members.
Applies developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Responsible for the respective trailing documents for all states.
Identifies, assesses and understands member needs and consistently provides complete and accurate advice and solutions, including products and services. Provides thorough issue diagnosis while minimizing transfers, escalations and call backs.
Utilizes the tools and resources available to support members with some assistance.
Effectively operates in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
Bank (100% Remote Work from home environment)
Primary Responsibilities:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Holds responsibility for recruiting, developing and retaining high-performing team dedicated to quality management, compliance and risk control monitoring and evaluation efforts.
Manages employee performance and facilitates professional development and career progression.
Ensures employees understand how the tasks they perform help mitigate risk and protect the brand and reputation of USAA.
Plans, develops, executes and monitors all Quality and Affiliate evaluation processes and procedures as well as specialty evaluation requests, ad-hoc studies and projects.
Manages, supports, and calibrates to delivers evaluation results and analysis to various stakeholders and internal/external customers.
Provides recommendations to process and product owners for improvements based on industry best practices and regulatory/compliance standards.
Provides guidance and support related to various review and evaluation aspects, including but not, limited to assisting with action plans and follow-up on plan execution. Identifies opportunities to automate/streamline quality and compliance efforts.
Creates a collaborative environment that fosters cross-functional communication, both internal and external to CoSA, for collective success towards attainment of strategic/tactical quality and compliance objectives.
Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate quality reviews/evaluations performance standards.
Review’s evaluations performed, territories, methods of inspection and Affiliate relationships to ensure quality processes are relevant and business risks are mitigated.
May serves as the SME for policies, procedures, practices and expertise for CoSA/Affiliate Quality and Reinspection Programs.
Minimum Qualifications:
Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
6 years of progressive related experience in a quality assurance, control role within a financial services industry, combined with customer service, operations, or processing experience in a banking industry.
2 years of direct team lead, supervisory or management experience.
Strong communication skills with demonstrated ability to deliver presentations and communicate information in a way that is easily understood by varying audiences.
Advanced understanding of the quality assurance discipline and demonstrated application of knowledge, skills and abilities towards work products and deliverables.
Knowledge of federal laws, rules, regulations, and applicable guidance to include: UDAAP, TILA/REG Z, BSA/AML, Reg P, Reg E, Reg CC, OCC Heightened Standards.
Bank Complaints and Member Experience (100% Remote Work Available)
Primary Responsibilities:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Leads the performance of regular assessments of the health and maturity of information capabilities for a given domain.
Applies expert knowledge to identify new information capabilities to support business capabilities of a given business domain and recommends viable and sustainable solutions.
Applies expert knowledge of governance standards and regulatory implications of internal information management practices.
Mentors others to effectively apply reference models to articulate business information requirements.
Influences direction for metadata storage and relationships in information architecture tools; mentoring peers on effective utilization of information governance tools to include Infosphere Data Architect (IDA), Infosphere Governance Catalog (IGC), Infosphere Metadata Workbench to create information architecture deliverables.
Leads efforts in defining the mission, goals, critical success factors, principles, policies and Statements of Direction for information strategy and architecture (IS&A).
Guides business and development activities and ensures alignment to published IS&A direction, taking appropriate action when deviation is observed.
Develops, approves, and governs IS&A artifacts to include statements of direction, logic models, decision matrices, information capabilities, information categories, business entities, and conceptual models.
Influences and consults on information design across the domain, including collaboration with the design team; displays deep/broad business knowledge.
Educates stakeholders on the value and practice of IS&A; demonstrates the development and nurturing of healthy stakeholder relationships; develops effective models to convey complex concepts; leads stakeholders to recognize, explore, and explicitly state their assumptions.
Influences other architectural discipline, providing information requirements to inform information architecture direction, technical and data design decisions.
Understands end to end change impact by managing linkages from information capabilities to technical assets (operational + analytical).
Leads the development and maintenance of a conceptual model for information capabilities for a given domain.
Provides consultation and guidance regarding the usage of the enterprise integrated logical model for use in development.
Sets the direction regarding appropriate data sources to be used in solution development and delivery.
Bank (100% Remote Available)
Bank is looking for Information Governance Advisors to engage in the development and implementation of strategies focused on maturing USAA's information governance, data quality, information architecture and information asset management capabilities. The selected candidates will support the adoption and enforcement of enterprise data policies, standards and procedures in alignment with industry best practices.
Provides governance, quality, integrity and timeliness of operational data for the enterprise. Establishes and enforces enterprise data policies, standards, practices and processes according to best practices. Monitors the use of data to ensure careful control and effective use to achieve enterprise objectives. Participates in cross-functional teams in the development of information and data governance initiatives. Participates in the development of policies, principles, procedures, standards and metrics.
Job Requirements
About USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.
USAA Careers – World Class Benefits (31 seconds)
Primary Responsibilities:
Identifies and manages existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Synthesizes key information / data and research in order to recommend information governance initiatives that deliver business value across a single data domain.
Develops data domain specific information and data governance policies, guidelines, procedures and communications.
Assists in conducting current assessment of information governance process and tools and proposing recommendations for improvements to peers, community and the next level of leadership.
Partners with internal groups and/or vendors to maintain complete and accurate meta data information using querying and other system tools to produce required reports and analyze data.
Anticipates, analyzes, and effectively resolves problems and issues; makes recommendations and identifies when and how to escalate problems to the appropriate level.
Responsible for acquiring and applying a broad-based knowledge of various lines of the business, channels, data domains and their applications and processes across one to many Information Governance standards and data management activities.
General understanding of risk and compliance principals applied to information governance and data management solutions.
Operates independently and with peers to execute information governance and data management practices and processes.
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