United health group is hiring in all 50 states. Also, most positions do not start until January 2022. Good luck
UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone. We are 340,000 colleagues in two distinct and complementary businesses working to help build a modern, high-performing health system through improved access, affordability, outcomes, and experiences. Read employee reviews, salaries, and benefits here
$2,000 sign-on bonus for external hires!
Primary Responsibilities:
Acts as a customer advocate and provide language phone service to Vietnamese and English speaking Medicare customers
Own problem through to resolution on behalf of the member in real-time in-language or through comprehensive and timely follow-up with the member
Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, and claims
Proactively educates members on cover benefits, plan exclusions, and procedures to enhance the total customer service experience
Maximizes use of community services, support programs, and resources available to members
Assists and involves in member retention projects
Identifies trends and continuously makes recommendations to improve processes
Performs other related projects and duties as assigned
Meets established performance standard
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
Bilingual fluency (verbal and written) in Chinese (Mandarin and Cantonese) and English
2+ years in a Customer Service environment (proven customer service skills and experience working in retail, call centers, or any other professional business office setting)
1+ years of moderate proficiency with Windows PC applications which includes the ability to learn new and complex computer system applications
Ability to work scheduled shifts within our hours of operation (Monday – Friday 9:00 am – 8:30 pm eastern time) where lunches and breaks are scheduled, with the flexibility to adjust daily schedule
Full COVID-19 vaccination is an essential requirement of this role for all in-office employees. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
$1000 Sign On Bonus For External Candidates
Primary Responsibilities:
Placing outreach calls to network provider offices, conducting between 75 to 100 calls per day, to validate current Demographic data.
Deliver information and questions in a positive manner to facilitate strong relationships with providers and their office staff.
Direct access to complete system updates that feed to online provider directories.
Managing follow-up activities for timely inventory management of work in queue.
Respond to providers’ inbound calls, returned faxes and emails with a sense of urgency
Completing work while on the phone with the provider’s office, or via spreadsheets of data, or returned faxes.
Providing feedback and attending coaching to improve individual performance.
This role is equally challenging and rewarding. You’ll interact with providers with the intent to develop a relationship with them. Within a high-volume setting, you’ll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR 2+ equivalent work experience
Experience with Windows PC applications, which includes the ability to learn new and complex computer system applications.
Ability to create, modify and send documents and spreadsheets in Microsoft Excel and Microsoft Word
Preferred Qualifications:
Experience working with healthcare providers
Experience working in a Medical Office
Experience handling system updates while on the phone with customers
Data entry experience
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
his is an opportunity that’s all about where you’ve been. Your experience. Your potential. Your skills. Because on the team at UnitedHealth Group, your potential and your impact can be career-changing. No company has put together better teams of passionate, energetic, and all-out brilliant Claims Representatives. This is where you come in. We’ll look for your experience and expertise to help keep our service levels and accuracy extremely high. We’ll also look for your ideas on how to constantly evolve our claims processes. We’ll back you with the great training, support, and opportunities you’d expect from a Fortune 10 company leader.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 am – 5:00 pm. It may be necessary, given the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Assist with escalated claims to resolve complex issues for team members and internal customers
Support implementation of updates to the current procedures and assist with new system training/mentoring
Review guidelines, as well as benefit plan documents and certificates to ensure proper benefits, have been applied to each claim
Analyze and identify trends and provides reports as necessary
This is a challenging role that takes an ability to thoroughly review, analyze and research complex health care claims to identify discrepancies, verify pricing, confirm prior authorizations and process them for payment. You’ll need to be comfortable navigating across various computer systems to locate critical information. Attention to detail is critical to ensure accuracy which will ensure timely processing of the member's claim.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent years of work experience
1+ year experience with FMLA claims to process
3+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Louisiana only
The health care system is still evolving at a rapid pace. Technology is driving new advances in how patient care is delivered and how it’s reimbursed. Now, UnitedHealth Group invites you to help us build a more accurate and precise approach to claims adjudication. In this role, you’ll be responsible for reviewing and making adjustments or corrections to processed claims through researching, investigating issues, making a determination, and then communicating as required. Using multiple platforms, you’ll also assist with pricing verification, prior authorizations, benefits, and coding. Join us and build your career with an industry leader.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00 am – 4:30 pm) CST. It may be necessary, given the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Update claim information based on research and project instructions and submitter documentation.
Complete necessary adjustments to claims and ensure the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g. claims processing policies and standard operating procedures, grievance procedures, state mandates, CMS/Medicare guidelines, benefit plan documents/certificates)
Communicate extensively with internal business partners and health plan representatives regarding adjustments to resolve claims errors/issues, using clear, simple language to ensure understanding
Learn and leverage new systems and training resources to help apply claims processes/procedures
Ability to successfully operate in a fast-paced production environment while remaining quality-focused and adaptable to changes and innovations
Results-focused and able to work to metric goals and project deadlines (e.g. department guaranteed turn-around-times, etc.)
Ability to multi-task and move between shifting priorities, make data-driven decisions based on analysis of trends, and understanding of results urgency
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High school diploma / GED (or higher) OR equivalent years of work experience
1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Demonstrated ability in using the computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs.]
Remote
Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, UnitedHealth Group is seeking Senior Clinical Administrative Coordinators who share our passion for helping others live healthier lives. As one of the world's leading health care companies, UnitedHealth Group is pursuing innovative new ways to operate our service centers and improve our ability to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive, and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doing your life's best work.
What makes your clinical career greater with UnitedHealth Group? You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Meet Quality, Productivity, and Attendance requirements
Making outbound calls to members and provider offices
Maintaining accurate documentation
Being responsible for any follow-up work needed for resolving and closing issues
Identifying and resolving anticipated Provider issues to prevent future calls
Maintain proficiency in all technical applications (technical skills and system knowledge)
Comply with all current policies, procedures, and workflows.
Primary Responsibilities:
Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence
Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider
Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools
This role is equally challenging and rewarding. You’ll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller’s health, status, and potential plan options. To do this, you’ll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that, will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 2+ years of combined education, work, and/or volunteer experience.
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service experience.
Work From Home-$1000 Sign On Bonus For External Candidates
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8- hour shift schedules during our normal business hours of (8:00 am – 8:00 pm). Please note hours of operation vary per market. Generally, Monday-Friday with some holidays, weekends, and or overtime as business needs require. If you are located in the United States, you will have the opportunity to telecommute as you take on some tough challenges. Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Ability to adhere to the set schedule
Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue, and providing an appropriate response to the caller
Ability to apply critical thinking, verbal communications, attention to detail, and problem-solving skills to resolve complex issues.
Deliver complex information while positively engaging with the caller to ensure a meaningful caller experience.( EG. Show empathy, walking in their shoes)
Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
Accurately and thoroughly completing documentation in various systems, while adhering to all applicable standard operating procedures.
Learning new skills will be required overtime in this role as the function evolves and business needs change.
If you are located within Green Bay, WI / De Pere, WI / Duluth, MN / Minnetonka, MN, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 11:35 A.M. to 8:05 P.M. It may be necessary, given the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status, and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 3+ years of combined education, work, and/or volunteer experience
Ability to work 11:35 A.M. to 8:05 P.M, as the business needs change there will be the opportunity for shift adjustments.
You will make an impactful and meaningful difference for many individuals and families. This is where you can bring your compassion for others while doing your life’s best work.SM
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any shift schedules during the normal business hours of 7:00 am – 6:15 pm CT working in our member engagement center.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Provide holistic family support to members who may have special needs themselves or maybe care for children or family members with special needs, owning end-to-end resolution of issues.
Serve as an ongoing, point of contact for members, primarily via the phone channel (may also use email, chat, text), delivering compassionate support to members, creating a memorable, positive experience.
Create and build ongoing relationships with others including both members and teammates.
Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking.
Consistently follow through on commitments and frame realistic expectations for members.
Plan, prioritize, organize, and complete work to meet established objectives for our families.
Responsible for managing project time to ensure follow-up and outreach work is completed in a timely manner.
Families follow-observed include a range of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation.
The process includes outreach calls to initiate contact with members referred by executives and partners.
Responsible for maintaining accurate family counts on our documentation platform.
Focus on teamwork and fostering a strong team environment through activities including mentoring and acting as a resource for colleagues.
Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member.
Determine appropriate referrals to other programs/services as needed with or without technology guidance.
Responsible for providing high-quality member experience as reflected in post-contact surveys and member feedback.
This is an opportunity that’s all about where you’ve been. Your experience. Your potential. Your skills. Because on the team at UnitedHealth Group, your potential and your impact can be career-changing. No company has put together better teams of passionate, energetic, and all-out brilliant Claims Representatives. This is where you come in. We’ll look for your experience and expertise to help keep our service levels and accuracy extremely high. We’ll also look for your ideas on how to constantly evolve our claims processes. We’ll back you with the great training, support, and opportunities you’d expect from a Fortune 10 company leader.
The Senior Claims Representative – Remote position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00 AM – 9:00 PM. It may be necessary, given, as well as benefit plan documents and certificates to ensure proper benefits, the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Assist with escalated claims to resolve complex issues for team members and internal customers
Support implementation of updates to the current procedures and assist with new system training/mentoring
Review guidelines as well as benefit plan documents and certificates to ensure proper benefits have been applied to each claim
Analyze and identify trends and provides reports as necessary.
$1000 Sign On Bonus For External Candidates
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00 am – 4:30 pm). It may be necessary, given the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Provide expertise or general claims support by reviewing, researching, investigating, negotiating, processing, and adjusting claims
Analyze and identify trends and provide reports as necessary
Consistently meet established productivity, schedule adherence, and quality standards
This is a challenging role that takes an ability to thoroughly review, analyze and research complex health care claims in order to identify discrepancies, verify pricing, confirm prior authorizations and process them for payment. You’ll need to be comfortable navigating across various computer systems to locate critical information. Attention to detail is critical to ensure accuracy, which will impact the timely processing of the member's claim.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School diploma / GED (or higher) OR equivalent years of work experience
Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Preferred Qualifications:
1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
1+ years of experience processing medical, dental, prescription or mental health claims.
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