Carlsbad, CA, Overland Park, KS, Jeffersonville, IN, Flint, MI or Oklahoma City, OK,
Oldsmar, FL, Tampa, FL, Miami, FL, Miramar, FL, Greensborough, NC, Omaha, NE, Phoenix, AZ, Richardson, TX, Ridgeland, MS, or Louisville, KY,
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families, and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improving their lives that's second to none. This is no small opportunity. It's where you can do your life’s best work. Employee revival-times
Benefits begin the first of the month following your start date! Some of our offerings include: For full-time employee
18 days of Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan and HSA participation options
Dental, Vision, Life, & AD&D Insurance along with
Short-Term and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement – up to $5,250 per calendar year for job-related coursework
Employee Discounts
Employee Assistance Program
WFH in PA only
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Initiate proactive outreach to members as needed, which may involve welcoming new members to our health plans, addressing gaps in care, reviewing coverage, and referring & enrolling them to internal specialists and programs based on their needs and eligibility
Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status, and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 3+ years of combined education, work, and/or volunteer experience
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service Experience
Telecommuting Requirements:
Reside within the state of Pennsylvania
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
If you are located in Carlsbad, CA, Overland Park, KS, Jeffersonville, IN, Flint, MI or Oklahoma City, OK, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Training classes start soon – apply today!
In this role, you'll work to deliver resolutions on simple to complex pharmacy care-related concerns. You'll also provide support to your team members by serving as a resource and subject matter expert. Both of these are opportunities for you to identify and exceed our customer expectations by committing to and building strong relationships internally and externally. This is your chance to become part of an elite team as you grow and develop at a pace that energizes your career and makes the most of your promise.
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to member prescription and/or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of (5:00 am – 8:00 pm EST). It may be necessary, given the business need, to work overtime. (list office locations).
Primary Responsibilities:
Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers
Handle escalated calls, resolving more complex customer issues in a one and done manner
Answer incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
Help guide and educate customers on their prescription benefits, use of plan, formulary, premiums, and status of orders, and claims or inquiries
Ask appropriate questions and listen actively to identify any questions or issues while documenting required information in computer systems
Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders
Escalate drug-related calls as appropriate to licensed pharmacist for resolution
Coordinate internal resolution of claims exceptions and other issues to include determining the appropriateness of overriding pharmacy claims edits and error messages
Make outbound calls to customers on prescriptions withhold orders and payment issue
May also assist with entering new prescription orders into the system
Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution, and attendance
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High school diploma / GED (or higher) OR 10+ years of equivalent working experience
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material
Must reside within a commutable distance of either Carlsbad, CA, Overland Park, KS, Jeffersonville, IN, Flint, MI or Oklahoma City, OK
Must be able to work an 8 hr shift between the hours of 5 am to 8 pm EST, M-F and overtime as needed.
If you need to enter a worksite for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in provide common areas. In addition, employees must comply with any state and local masking orders
Telecommuting Requirements:
A dedicated work area established that is separated from other living areas that provide information privacy
Ability to keep all company sensitive documents secure (if applicable)
Residing in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be provided)
Preferred Qualifications:
1+ years of Customer Service Representative (CSR) experience or 1+ years of experience in an office setting, call center setting or phone support role
Soft Skills:
Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed.
If worksite you are located within 50 miles of Oldsmar, FL, Tampa, FL, Miami, FL, Miramar, FL, Greensborough, NC, Omaha, NE, Phoenix, AZ, Richardson, TX, Ridgeland, MS, or Louisville, KY, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Training classes start soon – apply today!
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 8:00 pm the. It may be necessary, given the business need, to work occasional overtime.
We offer 12 weeks of paid training. The hours during training will be 8:00 am to 4:30 pm, Monday – Friday. Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities
Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue, and provide an appropriate response to caller
Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
This role is equally challenging and rewarding. You’ll interact with providers with the intent to develop a relationship with them. Within a high-volume setting, you’ll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 2+ years of combined education, work, and/or volunteer experience.
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service experience
Telecommuting Requirements:
Reside within 50 miles of Oldsmar, FL, Tampa, FL, Miami, FL, Miramar, FL, Greensborough, NC, Omaha, NE, Phoenix, AZ, Richardson, TX, Ridgeland, MS, or Louisville, KY
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
– $750 Sign On Bonus For External Candidates
If you are located within a 60-mile radius from the Greensboro office, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Training classes start soon – apply today!
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 am – 9:30 pm EST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 3803 North Elm Street Greensboro, NC 27455.
We offer 10 weeks of paid training. The hours during training will be 9:00 am to 5:30 pm Monday-Friday. Training will be conducted virtually from your home.
Primary Responsibilities:
Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence
Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider
Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools
This role is equally challenging and rewarding. You’ll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller’s health, status, and potential plan options. To do this, you’ll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 2+ years of combined education, work, and/or volunteer experience.
If you need to enter a worksite for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service experience
Telecommuting Requirements:
Reside within a 60-mile radius from the Greensboro, NC office
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
If you are located within the state of Pennsylvania you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
If you are located within the state of Pennsylvania you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules between normal business hours 8 am to 8 pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 8 weeks of paid training. The hours during training will be 8:00 am to 4:30 pm EST Monday-Friday. Training will be conducted virtually from your home.
Primary Responsibilities:
Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Initiate proactive outreach to members as needed, which may involve welcoming new members to our health plans, addressing gaps in care, reviewing coverage, and referring & enrolling them to internal specialists and programs based on their needs and eligibility
Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient.
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status, and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 3+ years of combined education, work, and/or volunteer experience
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service Experience
Telecommuting Requirements:
Reside within the state of Pennsylvania
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
If you are located within commutable distance of Minnetonka, MN, you will have the flexibility to telecommute*
The role of the Premier Super Advocate is to support and handle complex member scenarios as well as follow and support members with more complex and/or chronic medical conditions requiring higher system utilization by identification through contacts with the call center. The Premier Super Advocate’s responsibility is to provide resolution for escalated and repeat calls and focus on members who are/have the potential for higher system utilization in order to provide evidence-based support and services.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 8:00 pm. It may be necessary, given the business need, to work occasional overtime.
The role of the Premier Super Advocate is to support and handle complex member scenarios as well as follow and support members with more complex and/or chronic medical conditions requiring higher system utilization by identification through contacts with the call center. The Premier Super Advocate’s responsibility is to provide resolution for escalated and repeat calls and focus on members who are/have the potential for higher system utilization in order to provide evidence-based support and services.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 8:00 pm. It may be necessary, given the business need, to work occasional overtime.
CT, AZ,FLTX,WI,
Primary Responsibilities:
Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, Group-approved and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status, and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 3+ years of combined education, work, and/or volunteer experience
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
Sales or account management experience
1+ years of Customer Service Experience
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.
If you are located within 50 miles of Oldsmar, FL, Tampa, FL, Miami, FL, Miramar, FL, Greensborough, NC, Omaha, NE, Phoenix, AZ, Richardson, TX, Ridgeland, MS, or Louisville, KY,.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 8:00 pm. It may be necessary, given the business need, to work occasional overtime.
We offer 12 weeks of paid training. The hours during training will be 8:00 am to 4:30 pm, Monday – Friday. Training will be conducted virtually from your home.
Primary Responsibilities
Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide an appropriate response to the caller
Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
This role is equally challenging and rewarding. You’ll interact with providers with the intent to develop a relationship with them. Within a high-volume setting, you’ll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 2+ years of combined education, work, and/or volunteer experience.
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service experience
Telecommuting Requirements:
Reside within 50 miles of Oldsmar, FL, Tampa, FL, Miami, FL, Miramar, FL, Greensborough, NC, Omaha, NE, Phoenix, AZ, Richardson, TX, Ridgeland, MS, or Louisville, KY
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Remote – $750 Sign On Bonus For External Candidates
The Customer Service Representative – US Remote position is full-time (up to 40 hours/week) Sunday- Saturday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 am-10:00 pm local time.
Standard training days are Monday – Friday 8:00 am to 5:00 pm CST however depending on location, training hours could include 7:00 am to 4:00 pm CST OR 9:00 am to 6:00 pm CST. It may be necessary, given the business need, to work occasional overtime.
There are several steps in our hiring process. Please make sure that you have filled out all required sections of your employment application. Once you submit your completed application, you will receive an email with information regarding the next steps including any pre-employment assessment(s) that are required. Both your application and any required assessment(s) need to be completed before we can consider you for employment so the sooner you complete these two steps, the sooner you will hear from us. To learn more, go to: http://uhg.hr/OurApplicationProcess
Primary Responsibilities
Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
Ask appropriate questions and listen actively while documenting required information in computer systems
Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
Make outbound calls to customers on prescription orders and payment issues
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to member prescription and /or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 2+ years of combined education, work, and/or volunteer experience
Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 am – 10:00 pm local time, Sunday – Saturday
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
Customer Service experience
Experience working with digital platforms and systems. Web, Chat, email.
Experience with Adult Learning in a virtual environment
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Must be able to connect directly to the internet – via hardwire (either directly to modem or router)
Phoenix, AZ, Hartford, CT, Tampa, FL, Minneapolis, MN,
LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well–being of Americans. well–being.
Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.
This position is full-time (40 hours/week) Monday- Friday and Rotating Saturdays. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30 am – 11:00 pm CST and 7:00 am11:00 pm – 3:00 pm CST Saturday. Candidates are hired for the 2:00 pm – 11:00 pm CST Monday through Friday shift. It may be necessary, given the business need, to work occasional overtime and weekends. Training will be conducted virtually from your home.
Primary Responsibilities:
Make contacts to schedule a variety of specific medical and dental services in accordance with customer availability and contract guidelines. Respond to a variety of inquiries and resolve issues with regard to appointment scheduling/fulfillment processing and service completion in a timely manner while maintaining sensitivity toward military culture.
Conduct customer contacts related to Health Assessment processing, referral follow-up, educations, and resource inquiries.
Identify potential behavioral health situations and follow contract-specific protocol to assist callers.
Maintain constant awareness of service level and queue status in order to meet contractual requirements.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in
Required Qualifications:
High School Diploma / GED (or higher)
Customer service experience
United States Citizenship
Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86
Preferred Qualifications:
Proficient computer skills including Microsoft Office programs such as Microsoft Excel (general spreadsheet navigation, data entry and sorting), Word (creating and editing word documents), and Outlook (email and calendar)
Experience working in the Healthcare Industry
Experience working with Medicaid or Medicare
Experience working in a call center environment
Prior military experience
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
TX only
Primary Responsibilities:
Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies
Provide input to policies, systems, methods, and procedures for the effective management and control of the premium billing function
Educate customers regarding the availability of receiving invoices and remitting payments through online applications
Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
Manage the preparation of invoices and complete reconciliation of billing with accounts receivables
What makes this a special challenge? For one, we want to create a quality experience for every person we serve. So the bar is high for accuracy, communications style and effectiveness. Also, you’ll need to be researching and resolving problems before, during and after calls within a high volume, demanding environment.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
High School Diploma / GED (or higher)
1+ years of customer service experience
Demonstrated ability using computers and Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs
Previous work experience requiring exceptional data entry proficiency and accuracy
1+ years of experience in Healthcare Insurance or Healthcare Industry
Medical terminology acumen
If you need to enter a worksite for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
Associate’s Degree (or higher)
Certified medical coder or involved with medical coding
Previous experience with medical claims processing
Telecommuting Requirements:
Must be located within 30 miles of Schaumburg, IL
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Ability to multi-task and to understand multiple products and multiple levels of benefits within each product.
Phoenix, AZ, Hartford, CT, Tampa, FL, Minneapolis, MN,De Pere, WI,
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, the most intensive training program in the industry, and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM
We offer 8 weeks of paid training. Training will be conducted virtually from your home.
Primary Responsibilities:
Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies
Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function
Educate customers regarding the availability of receiving invoices and remitting payments through online applications
Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
Manage the preparation of invoices and complete reconciliation of billing with accounts receivables
What makes this a special challenge? For one, we want to create a quality experience for every person we serve. So the bar is high for accuracy, communications style, and effectiveness. Also, you'll need to be researching and resolving problems before, during and after calls within a high volume, demanding environment.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
Preferred Qualifications:
1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Previous experience in billing or collections
Telecommuting Requirements:
A dedicated work area established that is separated from other living areas that provide information privacy
Ability to keep all company sensitive documents secure (if applicable)
Residing in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be provided)
Soft skills:
Ability to multi-task and to understand multiple products and multiple levels of benefits within each product
If you are located in the Lenexa, KS or Schaumburg, IL areas, you will have the flexibility to telecommute (work from home) as you take on some tough challenges.
Are you looking for a chance to get your foot in the door with great company? You have found it here. Already one of the world’s leading health care companies, Optum, part of the UnitedHealth Group family of businesses, is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.
As a Billing Representative, you will work by phone or correspondence to gather missing information to ensure proper billing to clients, patients, or third-party insurances. This is an excellent opportunity for someone with previous customer service experience in a professional office setting who is interested in moving into a new area while learning additional skills. You will leverage your skills and have the ability to:
Resolve calls while avoiding escalated complaints
Demonstrate empathy and compassion to customers
Triage and handle escalated situations.
Adapt to changes in a fast-paced environment.
Develop and maintain client relationships
If selected for this position, it is required that you successfully complete the UnitedHealth Group new hire training and demonstrate proficiency to continue in the role.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 6:00pm within your time zone. It may be necessary, given the business need, to work occasional overtime and/or weekends or holidays. If you are located in Lenexa, KS or Schaumburg, IL you will have the flexibility to telecommute* as you take on some tough challenges.
If you are located in the state of California, you will have the flexibility to telecommute (work from home) as you take on some tough challenges.
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As a Billing Representative, you will work by phone or correspondence to gather missing information to ensure proper billing to clients, patients, or third-party insurances. This is an excellent opportunity for someone with previous customer service experience in a professional office setting who is interested in moving into a new area while learning additional skills. You will leverage your skills and have the ability to:
Resolve calls while avoiding escalated complaints
Demonstrate empathy and compassion to customers
Triage and handle escalated situations.
Adapt to changes in a fast-paced environment.
Develop and maintain client relationships
If selected for this position, it is required that you successfully complete the UnitedHealth Group new hire training and demonstrate proficiency to continue in the role.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 6:00pm within your time zone. It may be necessary, given the business need, to work occasional overtime and/or weekends or holidays.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Researches obtains, and enters missing information/demographics for completion of accessions
Demonstrates competency in eligibility, billing and receivable systems and associated applications
Educates external customers on how to provide complete billing information and avoid additional contacts for information
Informs customers of billing problem/issue findings and resolution as appropriate
Makes outbound calls to clients, patients, carriers and/or any internal or external source as needed to obtain missing or additional information
Answers inbound calls from clients, patients, carriers and/or any internal or external source as needed to answer account inquires or resolve issues
Responds to account inquires through written correspondences
Handles sensitive client and patient interactions
Maintains timely, accurate documentation for all appropriate transactions
Generates and/or distributes reports and documentation to internal or external client to obtain missing information
Reports problems, errors, and denial trends to management including PHI breaches
Meets the performance goals established for the position in the areas of: efficiency, accuracy, quality, patient and client satisfaction and attendance
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) equivalent work experience
1+ years of customer service experience
1+ years of experience in an office setting environment, call center setting or phone support role
Ability to use remote meeting/learning applications including instant messaging and video conferencing
Demonstrated ability using computer and Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs
If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
Some College level classes / coursework
Previous work experience in a call center environment within the Healthcare/Insurance billing industry
Previous work experience in a medical billing office
Medical terminology acumen and experience
Certified medical coder or involved with medical coding
Billing or collections experience and understands multiple billing requirements across various payers and states
Conducts data entry for completion of accessions using computer and Windows PC applications
1+ years of working experience with Microsoft Tools including Microsoft Word (creating memos, writing), Microsoft Outlook (setting calendar appointments, email) and Microsoft Excel (creating spreadsheets, filtering, navigating reports)
Must reside within a 1.5 hours from UHG office and be able to go into the office as needed for training, meetings, etc., depending on business needs.
Telecommuting Requirements:
Must reside in the state of California
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Ability to resolve calls, avoiding escalated complaints
Ability to exhibit empathy and be courteous to callers
Ability to triage and handle escalated situations
Ability to work in a fast-paced environment
Ability to adapt to changes
Ability to develop and maintain client relationships
Previous work experience in a fast-paced environment requiring strong multi-tasking skills
Phoenix, AZ, CT Tampa, Hartford, CT, Tampa, FL, Minneapolis, MN,
It takes a special person to be effective in stressful situations. In fact, it takes a gifted, diplomatic and persistent person who can see past the challenge to a successful outcome. If that's you, get with us because this role at UnitedHealth Group is all about special. You'll consult directly with our customers who have outstanding medical bills to identify reasons for late payments and set up payment plans that are mutually agreeable. It's an important role and it will take all of your skills. Join us and discover the exceptional training, support and opportunities to grow that you'd expect from a Fortune 10 leader.
This is a challenging role that requires providing best in class service to our customers during their times of difficulty. It's a fast-paced environment that requires focus and ability to multi-task throughout the day.
This is a 40-hour, full time role working flexible shifts. Our hours of operation are 6:00am – 6:00pm based on your location. We require our employees to be flexible enough to work any shift, any day of the week Monday – Friday during those hours. Opportunities for overtime will likely be available and include evenings or Saturdays. Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant information
Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
Obtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limits
Prepare and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High school diploma / GED (or higher) OR equivalent years of working experience
1+ years of experience with medical billing and healthcare insurance
1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Strong computer skills, including working knowledge of MS Windows and navigation, mouse and keyboarding skills
Intermediate level of Microsoft Excel (data entry, sorting/filtering)
Intermediate level of Microsoft Word (creating and editing documents)
Preferred Qualifications:
Knowledge of full version Adobe (creating and editing documents)
Medical claims experience
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
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