Update Positions. Arizona. Colorado. Delaware. District of Columbia. Florida. Georgia. Hawaii. Iowa. Kansas. Louisiana. Maryland. Massachusetts. Michigan. Mississippi. Nebraska. Nevada. New Jersey. New Mexico. New York. Ohio. Pennsylvania. Rhode Island. Tennessee. Texas. Washington. Wisconsin. Pay is up to $18.00 per hr
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives.
This position is full-time (35-40 hours/week) Monday – Sunday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 10:00 pm CST. It may be necessary, given the business need, to work occasional overtime.
Primary Responsibilities:
Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status, and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 3+ years of combined education, work, and/or volunteer experience
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service Experience.
Work from Home – $500 Sign-on Bonus for External Candidates
If you are located within the state of Nebraska, you will have the flexibility to telecommute*
Primary Responsibilities
Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue, and provide an appropriate response to caller
Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
This role is equally challenging and rewarding. You’ll interact with providers with the intent to develop a relationship with them. Within a high-volume setting, you’ll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 2+ years of combined education, work and/or volunteer experience.
If you are located within the state of New York and within 150 miles from Cheektowaga
This position is full-time (40 hours/week) Monday- Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00 am to 8:00 pm). It may be necessary, given the business need, to work occasional overtime. Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
What are the reasons to consider working for UnitedHealth Group? Put it all together – performance-based pay, a full and comprehensive benefits program, performance rewards, and a management team who demonstrates their commitment to your success.
Some of our offerings include:
18 days of Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving Account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement – up to $5,250 per calendar year for job-related coursework
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
More information can be downloaded at: http://uhg.hr/uhgbenefits.
anywhere within the U.S.
Primary Responsibilities:
Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 3+ years of combined education, work, and/or volunteer experience
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service Experience.
If you are located within Indianapolis, IN, you will have the flexibility to telecommute.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 7440 Woodland Dr, Indianapolis, IN.
The role is telecommuted but employees may occasionally be required to come into the office for meetings, audits, site visits, etc.
We offer 8 weeks of paid training. The hours during training will be 8:00 am – 4:30 pm CST Monday-Friday. Training will be conducted virtually from your home.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime.
Our office is located at 7440 Woodland Dr, Indianapolis, IN. The role is telecommuted but employees may occasionally be required to come into the office for meetings, audits, site visits, etc. We offer 8 weeks of paid training. The hours during training will be 8:00 am – 4:30 pm CST Monday-Friday. Training will be conducted virtually from your home.
Primary Responsibilities:
Best-in-class dedicated customer service agent who provides concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers. This includes, but is not limited to, clinical, financial decision support, behavioral support, claims inquiries, and more.
Agents will provide a single point of contact for the customer. This gives customers the opportunity to form a relationship with their own concierge.
Respond to and own consumer inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility, claims, financial spending accounts, correspondence, OptumRx Pharmacy, Optum Behavioral Health and self-service options.
Conduct proactive research on assigned member accounts to identify service issues and inform member plan of navigation in coordination with clinical and/or non-clinical staff outreach. The research includes, but is not limited to:
Recent contacts
Alerts
PCP on account
LIS
Medicaid
Appeals
Billing
Claim Denials
PAs
Mail Order
Transportation
If you are located within the state of Mississippi, you will have the flexibility to telecommute
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime.
Primary Responsibilities:
Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
Serve as a single point of contact for the customer and form a strong relationship to support them
Own problem through to resolution on behalf of the member in real-time or through comprehensive and timely follow-up with the member
Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience
Respond to and own consumer inquiries and issues
Conduct proactive research on assigned member accounts to identify service issues
Identify gaps in processes and work closely with other departments for process improvement
Provide education and status on previously submitted pre-authorizations or pre-determination requests
Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution, and attendance.
/ Chinese) Customer Service Navigator – New York, NY or Remote – Primary Location: Dallas, TX.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 9:00 am – 8:30 pm EST. It may be necessary, given the business need, to work occasional overtime. Training will be conducted virtually from your home.]
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, the most intensive training program in the industry, and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM
When you are in the business of health care, you're in the business of people. At UnitedHealth Group we want every customer experience to be distinctly personal. The challenge is complex. When people call us for help, their focus is on getting the best care possible. We help them understand their benefits and their options. This part of their lives matters a lot to them and it matters just as much to us. Our customer service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.
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