Kansas, Michigan, Arizona, Indiana, Tennessee Utah Florida: New Mexico Arizona, Minnesota, or Texas, North Carolina. and more. Yes you are required to show vaccination status
It's always a plus when you are employed with a reputable company, The benefits are great in addition to free training and learning new software skills. I have compiled a list of customer service and claim positions I feel will be a great start for beginner, advanced, or intermediate-level job seekers. For FAQ, please read employee reviews here
If you reside in Tennessee don't miss the Job fair
UnitedHealth Group is the world's eighth-largest company by revenue and second-largest healthcare company behind CVS Health by revenue, and the largest insurance company by net premiums. UnitedHealthcare revenues comprise 80% of the Group's overall revenue.
Join Us for Our Customer Service Virtual Job Fair Wednesday, October 13th, 2021 at 11 am CST Connect from your smartphone, tablet, or computer to learn more about our exciting Customer Service opportunities in Kingsport, TN! Register here for the event at: https://uhg.hr/OctoberCSJobFair
We strongly encourage you to apply in advance of the event if you are interested in this opening. Attendance at the event isn't required to be a candidate for potential employment.
If you are located within the state of Tennessee, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Training classes start soon – apply today!
If you are located in the state of Nebraska, you will have the flexibility to telecommute
Competitive pay of $$16.79-$18.22/hour.
This is high volume, customer service environment. You’ll need to be efficient, productive, and thorough in dealing with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.
This position is full-time (40 hours/week) Monday – Sunday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am – 8:00 pm local time. It may be necessary, given the business need, to work occasional overtime. We offer 8 weeks of paid training. Competitive pay of $$16.79-$18.22/hour. The hours during training will be 8:00 am to 4:30 pm Monday-Friday. Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status, and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 3+ years of combined education, work, and/or volunteer experience.
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service Experience.
Must reside in the states listed below: Kansas, Michigan, Arizona, Indiana
This position is full-time (40 hours/week) Monday – Saturday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00 am – 7:00 pm CST). It may be necessary, given the business need, to work occasional overtime.
Positions in this function are responsible for providing expertise and customer service support to members, customers, and/or providers. This role is equally challenging and rewarding. You’ll be called on to research complex issues across multiple databases. Be assured that our training will provide you with knowledge of the various products, plans, and levels of benefits available to members and you’ll soon find yourself creating positive experiences and earning the gratitude of clients on a daily basis.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities
Identify issues and communicate solutions and steps to customers and medical providers regarding prescription orders and reorders
Outbound calls may be required to the provider and/or member to follow up on requests
Cross-training will be completed for additional pharmacy clerk roles to provide support when needed
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High school diploma / GED (or higher)
6+ months of customer/client-facing work experience
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Telecommuting Requirements:
A dedicated work area established that is separated from other living areas that provide information privacy
Ability to keep all company sensitive documents secure (if applicable)
Residing in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be provided)
Must be able to connect directly to the internet – via hardwire (either directly to modem or router)
Preferred Qualifications:
1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Prior health care experience
Soft Skills:
Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
Proficient conflict management skills to resolve issues in a stressful situation
If you are located within a commutable distance to Salt Lake City, UT; Price, UT; Tampa, FL: Albuquerque, NM or Tucson, AZ office locations,$750 Sign-On Bonus
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Interacts with customers, vendors, case managers, and healthcare providers through inbound/outbound calls and e-mails to coordinate medical appointment scheduling and ordering/delivery of medical supplies and equipment across multiple databases.
Manages the referral process, including intake and prior authorizations.
Answers incoming calls from customers and vendors and takes clear and extensive case notes summarizing complex medical and legal documents into detailed case notes.
Works with a high degree of autonomy on scheduled responsibilities, while also responding to just-in-time demands as appropriate.
Owns problems through to resolution on behalf of customers through comprehensive and timely follow-up with clients, patients, and vendors, with an understanding of when and where to elevate issues and complex cases.
Understands multiple products and services, in order to process medical care for our customers and also shift responsibilities to ensure appropriate coverage as needed.
Maintains performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, first call resolution, and attendance.
Maintain patient privacy and confidentiality under requirements of federal and state laws, including HIPPA, and in accordance with company policy.
Consistent adherence to the attendance policy and punctuality.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) or equivalent work experience.
1+ years of customer service experience and/or phone/contact center experience in an office setting
Required to live within a commutable distance of the following locations:
Salt Lake City, UT
Price, UT
Tampa, FL
Albuquerque, NM
Tucson, AZ
Based on city/state location must be able to work this shift schedule, including possible weekends if business needs require:
Salt Lake City 9 am to 6 pm local time
Price, UT 9 am to 6 pm local time
Tampa, FL 11 am to 8 pm local time
Tucson, AZ 8 am to 5 pm OR 9 am to 6 pm local time
Experience with All Windows Systems including Microsoft Outlook (create/send emails and check and use calendars), Microsoft Word (creating and editing documents), and Microsoft Excel (data entry, sorting, and filtering)
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state, and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
$1000 Sign On Bonus For External Candidates
Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions, and your energy to work in a fast-growing environment
If you are located in the San Antonio area, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, the most intensive training program in the industry, and nearly limitless opportunities for advancement. Join us and start doing your life's best work.
Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 8:00 pm CST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 6200 NORTHWEST PKWY SAN ANTONIO TX 78249
We offer 16-18 weeks of paid training. The hours during training will be 8:00 am to 4:30 pm Monday – Friday. Training will be conducted virtually from your home.
Our office is located at 300 Burnett Street, Fort Worth, TX, you may work onsite or you will have the flexibility to telecommute*
Required Qualifications
High School Diploma / GED (or higher) or equivalent years of work experience
6+ months of prior healthcare experience in an office setting
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 7:00pm
A dedicated7:00 pm work area was established that is separated from other living areas that provide information privacy
Ability to keep all company sensitive documents secure (if applicable)
Residing in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be provided)
Ability to train for approximately 6 weeks in the Fort Worth office location: 300 Burnett Street, Fort Worth, TX 76102 before going remote (if desired)
If you need to enter a worksite for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system), or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications
1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools.
If you are located within El Paso, TX you will have the flexibility to telecommute
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 2+ years of combined education, work and/or volunteer experience.
Telecommuting Requirements:
Reside within El Paso, TX
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service experience.
$1000 Sign-on Bonus for External Candidates
If you are located within 60 miles of the San Antonio, TX office, you will have the flexibility to telecommute.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our shift schedules during our normal business hours of 7:00 am – 10:00 pm6th-week. It may be necessary, given the business need, to work occasional overtime. Our office is located at 6200 Northwest Parkway, San Antonio, Texas 78249.
We offer 10 weeks of paid training. The hours during training will be 8:00 am to 4:30 pm for the first 6 weeks and after the 6th week training will be 9:00 am-5:30 pm CST Monday-Friday. Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts, and correspondence
Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider
Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools.
If you are located within Minnesota, you will have the flexibility to telecommute.
Primary Responsibilities:
Answer incoming phone calls from customers (i.e. members, providers, facilities) in a call center setting and identify the type of assistance needed (i.e. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits, and claims information)
Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue, and provide an appropriate response to the caller
Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, and attendance
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in
Required Qualifications:
High School Diploma / GED (or higher)
1+ years of experience in a related environment (i.e. call center, customer service, office, etc.) using phones and computers as the primary job tools
Familiarity with computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
6+ months of Call center experience
Telecommute Requirements:
Reside within Minnesota
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Preferred Qualifications:
Prior health care experience
Soft Skills:
Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
Strong communication skills, empathy
Critical thinking skills to problem solve and resolve customer concerns
Good work ethic
Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product.
$750 Sign On Bonus For External Candidates
Primary Responsibilities
Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue, and provide an appropriate response to the caller
Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
This role is equally challenging and rewarding. You’ll interact with providers with the intent to develop a relationship with them. Within a high-volume setting, you’ll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 2+ years of combined education, work, and/or volunteer experience.
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service experience
Telecommuting Requirements:
Reside within the state of Tennessee
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.
If you are located within the state of Minnesota or Texas,
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels, and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 8 am – 5 pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 11030 Optum Circle, Optum Camp-Bldg. 3, Eden Prairie, MN, 55344.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
1+ years of experience in a related environment (i.e. call center, customer service, office, etc.) using phones and computers as the primary job tools.
6+ months of Call center experience
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
$1000 Sign On Bonus For External Candidates
If you are located within a 60-mile radius from Greensboro, NC
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 9am – 9:30pm EST or 7am – 10pm CST . It may be necessary, given the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools
This role is equally challenging and rewarding. You’ll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller’s health, status, and potential plan options. To do this, you’ll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 2+ years of combined education, work, and/or volunteer experience.
Telecommute Requirements:
Must live within a 60-mile radius from Greensboro, NC
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service experience
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