Customer Service, Billing, Customer Advocate, Management, supervisor position,
Most are work anywhere remote.
Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem-solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you’ll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility, and across our global economy. Join us and find out why this is the place to do your life’s best work.SM
If you are located within a 60-mile radius from San Antonio, TX or Greensboro, NC, you will have the flexibility to telecommute*
Training classes start soon – apply today!
The world is a more interesting place when you can see it through someone else’s eyes. Bring your empathy and compassion to a role that will bring out your best every day. UnitedHealthcare, part of the UnitedHealth Group family of businesses, can provide you with some of the best training and tools in the world to help build relationships and serve our existing and new customers. You’ll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you’ll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Join us and discover how you can take your career to a new level.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 9 am – 9:30 pm EST or 7 am – 10 pm CST. It may be necessary, given the business need, to work occasional overtime.
Customer Service Representative – Remote – $1,500 Sign On Bonus For External Candidates from anywhere within the U.S.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to work an 8-hour shift between our normal business hours of 7:00 is to 7:30 pm. It may be necessary, given the business need, to work occasional overtime or weekends.
Primary Responsibilities:
Call members to schedule in-home visits with a Physician or a Nurse Practitioner
Answer inbound calls from members and assist them with their inquiries
Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concerns
Provider Customer Service Representative – Remote – $750 Sign On Bonus For External Candidates from anywhere within the U.S
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:50 am – 7:05 pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 14 weeks of paid training. The hours during training will be 8:00 am to 4:30 pm, Monday – Friday EST.
Primary Responsibilities
Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
If you are located in Secaucus, NJ, you will have the flexibility to telecommute
Primary Responsibilities:
Respond to complex customer calls
Resolve customer service inquiries about insurance authorizations
Work insurance authorizations
Provide excellent customer service
Constantly meet established productivity, schedule adherence, and quality standards
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High school diploma/GED or equivalent
2+ years of experience working with insurance authorizations
1+ years of customer service experience analyzing and solving customer problems
Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
Knowledge of state insurance regulations
the state of Colorado, you will have the flexibility to telecommute* (work from home)
ll Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Making outbound calls to care providers and minimal inbound calls
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Contact care providers (hospitals) on behalf of the customer to assist with claims related issues or concerns
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma or GED (or higher)
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Reside in the state of Colorado
If you need to enter a worksite for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system), or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders.
Phoenix, AZ, US
Hartford, CT, US
Tampa, FL, US
Minneapolis, MN, US
Richardson, TX, US
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S.
Challenge can often be its own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported as you make an impact in a fast-paced career?
As an Elite Customer Service Advocate for UnitedHealthcare, you'll be responsible for building trust with members across their health care lifecycle. This function is responsible for assisting members with medical and pharmacy benefits, eligibility, claim resolution, triaging dental and vision issues, assisting with plan selection and enrollment, and improving health care literacy. This function is also responsible for multiple types of claim payment adjustments, including closed claims and denied claims. This function is expected to identify opportunities to resolve member issues timely.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00 am – 10:00 pm) CST. It may be necessary, given the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
from anywhere within the U.S
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00 am – 7:00 pm). It may be necessary, given the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
Primary Responsibilities:
Ensures quality customer service for internal and external customers
Handles all incoming phone calls and identifies/assess customers’ needs accurately and timely regarding potential third party liability
Solves problems systematically, using sound business judgment
Applies appropriate communication techniques when responding to customers
Recommends customer service strategies and related improvements/enhancements
Maintains timely, accurate documentation for all phone call interactions
Consistently meets established productivity, schedule adherence, and quality standards
Seeks involvement in continuous quality and process improvement initiatives when warranted
This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner so that callers fully understand their health care plans and solutions.
Required Qualifications:
High School diploma / GED (or higher)
1+ years of customer service experience analyzing and solving customer problems, OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
Proficient computer skills including Microsoft Office programs such as Microsoft Excel (general spreadsheet navigation, data entry and sorting), Microsoft Word (creating and editing word documents) and Microsoft Outlook (email and calendar) and the ability to learn new and complex computer system applications
Ability to work full-time (40 hours/week) while on any of our 8-hour shift schedules during business hours of 7:00am – 7:00pm CST (specifically hiring for the 10:30am – 7:00pm shift)
Telecommute Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S.
Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, the most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM
Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic and each day presents a new set of challenges. And that’s where UnitedHealth Group’s family of businesses is taking the lead. We see those challenges as opportunities, but we can’t do it alone. You’ll play a leadership role in a high volume, focus and performance-driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members.
This position is full-time (40 hours per week) Monday – Friday. Employees are required to have the flexibility to work any shift schedules during our normal business hours of (7:00am – 7:00pm CST). It may be necessary, given the business need, to work more than 40 hours during peak times of the year.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Coordinate and supervise daily/weekly/monthly activities of a team members
Set priorities for the team to ensure task completion and performance goals are met
Coordinate work activities with other supervisors, managers, departments, etc.
Drive performance and our cultural values
Identify and resolve operational problems using defined processes, expertise and judgment
Provide coaching, feedback and annual performance reviews as well as formal corrective action
This role is equally challenging and rewarding. You’ll need to stay positive at all times especially in difficult situations. You’ll be asked to mentor, challenge and communicate effectively with all different types of people.
Able to pivot in a moment’s notice, be flexible and change resilient.
If you are located within a commutable distance of Tampa, FL, you will have the flexibility to telecommute
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High school diploma or equivalent education
3+ years of experience working in a medical office.
1+ years call center/phone experience
1+ years of experience working with Microsoft Suite
Willing to Telecommute
Access to install secure high-speed internet
Preferred Qualifications:
Familiarity with medical terminology
Familiarity with managed care
Medical office experience
Electronic Medical Record experience
Bilingual (English and Spanish) records
If you are located in Metairie, LA, you will have the flexibility to telecommute* (work from home)
Required Qualifications:
High school diploma or equivalent work experience
1+ year experience in a call center environment or related customer service field
Computer navigation skills with experience in a Windows environment such as Microsoft Excel (create, edit spreadsheets and pivot tables), Microsoft Word (create, edit, and save) and Microsoft Outlook (calendar management)
Must reside in a commutable distance of Metairie, LA
Preferred Qualifications:
Prior health care experience
Microsoft Access (data entry, queries, run reports etc.)
Amisys experience
Bilingual in Spanish
Telecommuting Requirements:
Reside within Metairie, LA
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
f you are located within San Bernardino, CA area, you will have the flexibility to telecommute* (work from home)
Combine two of the fastest–growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading-edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.SM
If you want to achieve more in your mission of health care, you must be smart about the business of health care. Financial discipline and accountability count more today than ever. This is why your performance and innovation will find a reception here like nowhere else as you help people live healthier lives while doing your life's best work.SM
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
2+ years of Medical Revenue Cycle Management experience
Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.
Telecommute Requirements:
Resides within San Bernardino, CA
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Preferred Qualifications:
3+ years of healthcare accounts receivable experience
Data analysis and trending experience
Proficient with the Microsoft Office Suite – Microsoft Word, Excel, PowerPoint, Outlook (ability to create, edit, save and send documents, spreadsheets, presentations and correspondence)
2+ years of supervisory experience in healthcare
留言