UnitedHealth Group Incorporated is an American for-profit multinational managed healthcare and insurance company based in Minnetonka, Minnesota. It offers health care products and insurance services. Read UnitedHealth Group reviews
United Health Group hiring customer service positions.
Dublin, OH
Primary Responsibilities
Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue, and provide an appropriate response to the caller
Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
This role is equally challenging and rewarding. You’ll interact with providers with the intent to develop a relationship with them. Within a high-volume setting, you’ll need to develop knowledge of our various products and multiple levels of benefits within each product in order to worksite best assist our providers/customers.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 2+ years of combined education, work, and/or volunteer experience.
If you need to enter a worksite for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service experience
Telecommuting Requirements:
Reside within the state of Ohio
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.
Located in CA, remotely considered
If you have located within 100 miles of Chico, CA, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
If you have located within 100 miles of Chico, CA, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to the caller’s health, status, and potential plan options. To do this, you’ll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. Hear directly from our business leaders to find out more about our Customer Service Advocate roles and the impact you can make for our members: https://uhg.hr/ChicoEventRecording Opens in a new window
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 3+ years of combined education, work, and/or volunteer experience
If you need to enter a worksite for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
Health Care / Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service Experience
Telecommuting Requirements:
Reside within 100 miles of Chico, CA
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.
– Work From Home
If you are located within a 50 miles commutable distance to the Carlsbad, CA, Overland Park, KS, Jeffersonville, IN, Flint, MI or Oklahoma City, OK office locations, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Training classes start soon – apply today!
You’ve heard this all your life. Trust matters. Being trusted matters a lot. Here at OptumRx we’ve earned the trust of more than 65 million people who rely on us for prescription drugs that improve their health and lifestyle. Now, we trust that you can take advantage of some of the best training and tools in the world to help serve our customers and their care providers. You’ll take as many as 50-70 calls per day from members who have questions about their prescriptions and you’ll use your personality and our tools to make each call successful. This is no small opportunity. This is where you can bring your compassion for others while building your career.
This position is full-time (40 hours/week) Monday – Saturday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 5:00 am – 7:00 pm Monday – Friday and 6:00 am – 5:00 pm Saturday. It may be necessary, given the business need, to work occasional overtime.
Our offices are located at:
2858 Loker Ave E, Carlsbad, CA 92010
6860 West 115th St, Overland Park, Kansas 66211
404 Spring St Jeffersonville, IN 47130
4100 S Saginaw St, Flint, MI 48507
755 Research Pkwy, Oklahoma City, OK 73104
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
Guide and educate callers on their prescription benefits, use of plan, formulary, premiums, and status of orders and claims or inquiries
Ask appropriate questions and listen actively while documenting required information in computer systems
Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders and reorders
Make outbound calls to customers on prescription orders and payment issues
This role is equally challenging and rewarding. You’ll be called on to research complex issues pertaining to member prescription and/or pharmacy benefits across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.
To learn even more about this position and hear from our other Pharmacy Customer Service Representatives, click here to watch a short video: http://uhg.hr/pharmCSRvideo
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High school diploma / GED (or higher) OR equivalent work experience
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
If you need to enter a worksite for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Telecommuting Requirements:
Must reside within a 50-mile commutable distance from any of the listed office sites below:
2858 Loker Ave E, Carlsbad, CA 92010
6860 West 115th St, Overland Park, Kansas 66211
404 Spring St Jeffersonville, IN 47130
4100 S Saginaw St, Flint, MI 48507
755 Research Pkwy, Oklahoma City, OK 73104
A dedicated work area established that is separated from other living areas that provide information privacy
Ability to keep all company sensitive documents secure (if applicable)
Residing in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be provided)
Soft Skills:
Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science-driven approach to slowly welcome and transition some of our workforces back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At work-at-home this time, 90% of our non – clinical workforce transitioned to work at the home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients, and customers who depend on us.
Work From Home – $750 Sign On Bonus For External Candidates
Maryland Heights, MO, Frederick, MD or Richardson, TX
Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for your patients. This is no small opportunity. This is where you can bring your compassion for others while building your career.
This position is full-time (40 hours/week) Monday- Friday. Employees are 7:00 pmrequired to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of (7:00 am to 7:00pm). It may be necessary, given the business need, to work occasional overtime. Our offices are located at:
13655 Riverport Drive Maryland Heights, MO 63043
5275 Westview Drive, Suite 200, Frederick, MD 21703
1311 W. President George Bush Hwy, Richardson, TX 75080
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Primary Responsibilities
Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue, an and provide an appropriate response to the caller
Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
This role is equally challenging and rewarding. You’ll interact with providers with the intent to develop a relationship with them. Within a high-volume setting, you’ll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher) OR equivalent work experience
Minimum of 2+ years of combined education, work, and/or volunteer experience.
If you need to enter a worksite for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group–approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
Social work, behavioral health, disease prevention, health promotion,, and behavior change (working with vulnerable populations)
Sales or account management experience
Customer Service experience
Telecommuting Requirements:
Reside within 60 miles of the Maryland Heights, MO, Frederick, MD or Richardson, TX office locations
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.
Our office is located at 300 Burnett Street, Fort Worth, TX, you may work onsite or you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 7:00 pm.
Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you a clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
High School Diploma / GED (or higher) or equivalent years of work experience
6+ months of prior healthcare experience in an office setting
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00 am – 7:00 pm
A dedicated work area established that is separated from other living areas that provide information privacy
Ability to keep all company sensitive documents secure (if applicable)
Residing in a location that can receive a high-speed internet connection (additional information on UnitedHealth Group approved internet providers and restrictions will be provided)
Ability to train for approximately 6 weeks in the Fort Worth office location: 300 Burnett Street, Fort Worth, TX 76102 before going remote (if desired)
If you need to enter a worksite for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications
1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Soft Skills:
Skilled in problem-solving to quickly assess the current state and formulate recommendations
Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science-driven approach to slowly welcome and transition some of our workforces back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non – clinical workforce transitioned to a work-at-home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients, and customers who depend on us.
Charleston, WV
If you are located within the state of West Virginia, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want – apply today! We provide the support and structure, you provide the interest and motivation.
You like working with people. Even more so, you like helping them. This is your chance to join a team dedicated to helping our members and their families every day. In this joint role as a Customer Service and Claims Representative, you'll join us on a mission to not only deliver the best customer service in the health care industry, but the best customer service. Period. Your compassion and customer service expertise combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while doing your life's best work.SM
In this role, you play a critical role in creating a quality experience for the callers that you connect with and those that you correspond with. Every interaction gives you that opportunity to improve the lives of our customers and exceed their expectations. You'll spend the majority of your day by responding to calls from our members and help answer questions and resolve issues regarding health care eligibility, claims and payments. You'll also spend a portion of your time reviewing, researching and processing healthcare claims with the goal to ensure that every claim has a fair and thorough review.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7am-5pm). It may be necessary, given the business need, to work occasional overtime or weekends.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
To learn even more about this position, click here to watch a short video about the job: http://uhg.hr/CustomerFirstRep (Note: these videos are labeled with our internal job title of Customer First Representatives)
Primary Responsibilities:
Answer incoming phone calls from customers and identify the type of assistance the customer needs (i.e. benefit and eligibility, billing and payments, authorizations for treatment and explanation of benefits (EOBs)
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member
Review and research incoming healthcare claims from members and providers(doctors, clinics, etc.) by navigating multiple computer systems and platforms and verifies the data/information necessary for processing (e.g. pricing, prior authorizations, applicable benefits)
Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g. claims processing policies and procedures, grievance procedures, state mandates, CMS/Medicare guidelines, benefit plan documents/certificates)
Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding
Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction and attendance
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High school diploma / GED (or higher) OR 10+ years of equivalent working experience
All new hires will be required to successfully complete the Customer Service training classes and demonstrate proficiency of the material
If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
1+ years prior experience in an office setting, call center setting or phone support role
Telecommuting Requirements:
Reside within the state of West Virginia
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in a respectful, timely manner, consistently meeting commitments)
Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member
A proficient problem-solving approach to quickly assess the current state and formulate recommendations
Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Flexibility to customize the approach to meet all types of member communication styles and personalities
Proficient conflict management skills to include the ability to resolve issues in a stressful situation and demonstrating personal resilience
Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Energize your career with one of Healthcare’s fastest-growing companies.
You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the , opportunity to make a difference, and right now, we are living it up.
This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.
Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.
The Customer Service Manager is responsible for all day to day activities required to manage an engaged Member Services call center. This position leads and directs a team of approximately 6-7 supervisors, who each manage a team of 18-25 customer service agents. These agents serve in an in-bound call center capacity, where providing exemplary customer service and member interactions is first and foremost. This individual establishes goals and implements call center strategies to ensure organizational effectiveness. This person must effectively communicate with a variety of people, ranging from direct reports to clients. Day to day responsibilities include maintaining service levels to meet client requirements.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Training will be conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
Directly supervise Supervisors(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; and other associate issues as they arise.
Foster employee engagement through communication, feedback, coaching and discussing career path opportunities.
Provide management functions and controls to ensure that projects stay on course, on schedule and are completed in a timely, professional manner. This management role includes prioritization, scheduling, personnel assignment, progress monitoring and project reporting.
Set priorities for the team to ensure service levels and performance goals are met. These include the following: Member Experience, First Call Resolution, Quality, Average Handle Time, Sentiment Score, and Adherence.
Inform team members of company policies and procedures and the security and protection of assets.
Conduct periodic meetings with account representatives to discuss any outstanding Member Services issues and prepare for any future plans or anticipated needs of clients.
Develop employees’ skills, evaluate performance and provide feedback, and oversee resolution of employee relations issues. Provide coaching and mentoring to staff.
Maintain a basic understanding of the phone system and related technologies to ensure optimal performance by the team, and to serve as a backup for elementary functions company wide.
Ensure call center agents have appropriate tools and training to perform in order to maintain a high level of a quality customer service experience.
Assist team in trouble shooting call escalations.
Investigate client or callers' concerns and determine and execute the proper plan of action.
Maintain and monitor departmental statistics in order to report the Call Center’s performance to clients.
Advise and lend assistance in the planning and coordination of projects assigned to team members.
Attract and retain diverse talent and perspectives while honing your ability to manage individuals differently and foster unique, innovative thinking.
Deliver a positive employee experience by cultivating team engagement and creating high-performing teams to advance our mission and serve our customers and patients.
Set challenging goals, conduct regular check-ins, provide ongoing feedback, champion your team for new experiences and reward strong performance.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma / GED (or higher)
5+ years call center experience
3+ years management, supervision, quality, and/or training experience
Experience with staff management and development, client servicing, scheduling, metrics and meeting defined contact center goals.
If you need to enter a worksite for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
Preferred Qualifications:
Bachelor’s degree (or higher)
PBM or Healthcare experience
Knowledge and experience with call enter information technology, workforce management systems, and performance metrics and measurements.
Project management skills
Understanding of call center
Reside within a commutable distance of Tucson, AZ
Telecommuting Requirements:
Required to have a dedicated work area established that is separated from other living areas and provides available privacy
Ability to keep all company sensitive documents secure (if applicable)
Must positions live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet?
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