ttec has 50,000 WAH employees and contractor worldwide. Here's what they say about about remote work.
You + 50,000 = One TTEC Of course, the peace and quiet of WFH (work from home) in remote jobs will help you crush the workday — but at the same time, you'll never feel alone. Our global team will be virtually alongside you every step of the way to answer questions and provide support in your work from home position. Together, we'll impact the customer experience — and have fun along the way in these remote jobs.
Our TTEC work from home team has 41 preferred residency states.
We do not hire residents of AK, CA, HI or outside of the United States. Worldwide Canada, Mexico,Philippines, Australia, UK, Greece, Bulgaria, Egypt.
As a TTEC Customer Experience Champion, You'll Enjoy:
Career advancement opportunities
Employee Rewards and Employee Discounts
Continuous training and mentoring – lots of learning for aspiring minds
Diverse, inclusive, and community-minded organization
A fun and encouraging remote work group
Why You? What You Bring
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
High school graduate or equivalent
Exceptional communication skills
Ability to thrive in a dynamic environment
Six months or more of customer service experience
A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)
The Equipment You'll Need
Your own computer with the following technical requirements: https://www.ttecjobs.com/en/work-from-home/requirements
Ability to hardwire (ethernet) direct to your home router during your at home employment
Dual Monitors recommended
A dedicated telephone (landline) or smart phone/device is required at all times during employment
USB Headset
SSD drive to access our systems
What You’ll be Doing
TTEC supports a number of government contracts for both long term and short term assignments. When a national emergency strikes, we’re at the ready. These positions are fulfilling as you support those US residents when they are at their time of need.
On a typical day, you’ll
Consult with customers on products and services to provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
Respond to customer inquiries with active listening
Resolve customer issues with patience and understanding
Identify additional needs customers may have and help them to upgrade products or services
Positively participating in company events, in team activities, and continuous learning
Why You? What You Bring
Connections are everything here at TTEC That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following
Requires an active government public trust clearance (updated within the past 3 years)
Exceptional bilingual Spanish and English verbal and written communication skills
Customer service experience or customer service oriented skills such as empathy, active listening, and resolution-minded aptitude
Handy with MS Windows and other computer applications
High school diploma or equivalent
High speed internet connection (>15 mbps)
Home Travel Agent.
As a TTEC Travel Agent, You'll Enjoy:
Career advancement opportunities
Employee Rewards and Employee Discounts
Continuous training and mentoring – lots of learning for aspiring minds
Diverse, inclusive, and community-minded organization
A fun and encouraging remote work group
And yes, all the competitive compensation and benefits you'd expect from a global, award-winning employer of choice
Why You? What You Bring
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
Experience working in a travel agency or travel-related business
GDS software such as SABRE preferred
High school graduate or equivalent
Exceptional communication skills
Ability to thrive in a dynamic environment
A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)
The Equipment You'll Need
High speed internet connection (>15mbps)
Ability to hardwire (ethernet) direct to your home router during your at home employment
A dedicated telephone (landline) or smart phone/device is required at all times during employment
USB Headset
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere. Once you become a Licensed Insurance Agent, on a typical day, you’ll
• Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal needs • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner • Identify additional needs customers may have and help them to upgrade products or services
Why You? What You Bring
• Ability to read, write and speak fluently in Spanish and English • High speed internet access (>15 mbps) • Aptitude, self-discipline and tenacity to be learn about what it takes to become a licensed insurance associate including passing the state licensing exam (and yes… we will help… those who take it seriously and accept our coaching are extremely likely to pass on the first try… a few have to take it again… and yes... we’ll help you through that too!) • Ability to maintain and follow strict personal privacy for customer information • Strong customer service orientation • High school diploma or equivalent is the minimum and… with education… more is better • Handy with MS Windows and other computer applications
all states excluding- AK, CA As a TTEC Healthcare Insurance Agent, You’ll Enjoy
• Work from home • Knowledgeable, encouraging, supportive and present leadership • All license fees provided by TTEC as your employer • Continuing education paid by TTEC • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • Company-provided computer • And yes…all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
Temp Senior Recruiter-FEMA What you’ll be doing:
You’ll be managing the full-cycle recruitment for management, professional and executive hires within a specific business segment. This role is responsible for the sourcing, interviewing and selection of candidates for various levels of positions promoting a work environment that openly embraces individuals with diverse backgrounds and experiences. You will actively search for the brightest candidates utilizing best practice recruiting methodologies while representing and promoting TTEC and our core values.
What you’ll bring to us:
Develop effective sourcing strategies and techniques using an appropriate combination of direct sourcing, social recruiting, referrals, and other relevant passive recruitment methods
Partner with hiring managers to understand the skills and background required for each opportunity, providing expert advice and coaching throughout the recruitment process
Lead candidates through the recruiting process and ensure a fair, timely, transparent applicant experience that reflects our mission, purpose, vision and values of extraordinary customer (candidate) experience.
Actively utilize all recruitment channels to form a knowledge base of where to find the best candidates for each particular role in order to consistently generate a healthy pipeline of high quality candidates
Guide HR Partners and Hiring Managers on candidate sourcing, recruitment channels and market conditions, teaming closely with both to understand team dynamic and culture
Utilize best practice methods, communications and processes which reflect our principals and standards of a world-class talent acquisition organization
Develop a thorough understanding of TTEC , our value proposition, our segment and our values in order to qualify candidates and articulate our business
What skills you’ll need:
4+ years’ experience of full life cycle recruiting, preferably with a combination of agency and corporate experience including 2+ years' experience working on complex, high level searches targeting Director level and above
Excellent independent sourcing skills with experience and curiosity about the latest recruiting technologies and platforms, above and beyond job boards and LinkedIn
Nationwide recruiting required, global experience preferred
A sense of urgency and a relentless drive to find and connect with the best talent
Previous experience managing the recruiting and documenting process and applicants utilizing an Applicant Tracking System (ATS) Taleo experience a plus
Demonstrated experience meeting and exceeding recruiting metrics/targets
Ability to multi-task and work in a fast-pace, high-change environment
What you’ll be doing:
Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.
What you’ll bring to us:
Achieve 100% of training completion goals.
Learn key business objectives, timeframes, and requirements associated with each training goal and class.
Understand and Improve the key success metrics associated with training goals.
Deliver excellent customer service and communication.
Escalate training issues as appropriate
What skills you’ll need:
Background in training and/or adult learning
Strong understanding of TTEC 's business, core values, and goals
High customer service orientation
Great interpersonal skills in dealing with a diverse population
Strong coaching shills
Strong attention to detail and desire to follow procedures
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
Call center experience
What you’ll be doing:
Work daily to improve processes and performance that enhance bottom line results. Manage to TTEC key performance objectives, indicators, metrics, and ratios ensuring maximum team performance. Create and maintain a positive work environment!
What you’ll bring to us:
Ensure 100% delivery of all contractual and quality service goals, service level attaining revenue targets, bonus, and avoiding penalties.
Manage day‐to‐day operations and deliverables.
Improve the key success metrics associated with goals. These include:
Customer Satisfaction Score
Service Level Goals
Quality Goals
FCR – (First Call Resolution)
RPC ‐ (Revenue Per Call)
Maintaining 80% Coaching Action Plan (CAP) utilization
Actively manage the staff, support, motivate and retain an outstanding team.
Manage the communication.
Escalate system level issues to the appropriate systems/IT support/vendor team.
Ensure compliance with TTEC ’s processes and tools, system changes
What skills you’ll need:
Strong understanding of TTEC ’s business, core values, and goals
Ability to lead and partner successfully with teams, management and client
Ability to manage multiple, complex, on‐going tasks and projects
High level of integrity, judgment and follow through
Strong coaching, people, and leadership skills
Strong attention to detail
Strong analytical, verbal and written communications skills
Technology acumen and reporting
Strong coaching skills
Call center experience
General Summary:
The Diversity, Equity, & Inclusion (DEI) Council Project Manager is directly responsible for internal facing management of the implementation of projects; including but not limited to existing, embedded base revenue producing and internal client account projects. The Project Manager will work with and act as an internal facing liaison between primary cross functional ttec groups to deliver projects on time, according to specifications and within established targets. Additional responsibilities may include adhoc internal support to Principals, Senior Principals or Directors in the preparation and execution of large scale embedded base account and/or new logo activity.
The DEI Council Project Manager is expected to rely on their industry and operational experience, outstanding communication, organizational and time management skills, proactivity, flexibility, attention to detail and sound judgment to efficiently plan and accomplish critical business and departmental objectives within a diverse range of business environments. This position requires minimal supervision from senior management and is expected to perform well while working independently and leading an internal project team.
The dedicated DEI Project Manager will be responsible for providing general PM support for activities associated with the objectives of TTEC’s DEI Council, including but not limited to the following:
Provide PM support to the DEI Council workstreams
Prepare agendas and manage the Council’s weekly team meetings
Own and manage the process of vetting TTEC endorsed charities and maintaining current list
Coordinate activities related to TTEC’s participation in the Price Waterhouse Coopers CEO Pledge
Research and mine the CEO Pledge library for best practices and collateral to support DEI objectives
Coordinate and manage TTEC’s external guest speaker series on diversity, equity, and inclusion topics
Produce regular status reports on progress of DEI workstreams, as well as DEI metrics and goals
Manage and support vetting of Employee Resource Groups, and documentation of Affinity groups
Partner with Communications team to manage holiday calendar and diversity related messaging
Prepare slideware for executive presentations to be delivered to the EC and BOD
What you’ll be doing:
Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards.
What you’ll bring to us:
Achieve 100% of training completion goals.
Learn key business objectives, timeframes, and requirements associated with each training goal and class.
Understand and Improve the key success metrics associated with training goals.
Deliver excellent customer service and communication.
Escalate training issues as appropriate
What skills you’ll need:
Background in training and/or adult learning
Strong understanding of TTEC 's business, core values, and goals
High customer service orientation
Great interpersonal skills in dealing with a diverse population
Strong coaching shills
Strong attention to detail and desire to follow procedures
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
Call center experience
As a TTEC Healthcare Insurance Agent, You’ll Enjoy
• Work from home • Knowledgeable, encouraging, supportive and present leadership • All license fees provided by TTEC as your employer • Continuing education paid by TTEC • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • Company-provided computer • And yes…all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
As a TTEC Property & Casualty Insurance Agent, You’ll Enjoy
• Work from home • Knowledgeable, encouraging, supportive and present leadership • All license fees provided by TTEC as your employer • Continuing education paid by TTEC • Diverse and community-minded organization • Career-growth and lots of learning opportunities for aspiring minds • Company-provided computer • And yes…all the competitive performance bonus opportunities and benefits you’d expect.
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on insurance products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.
Comentarios