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We are a global network of 26,000 local specialists, across 22 countries, passionate about providing outstanding customer experiences. Equipped with intelligent technology, we strive to be one step ahead of the newest trends as we support the customers of over 200 international companies in a variety of industries. From reactive trouble-shooting to active solution-finding. It's what we call smarter people experiences. Read Employee reviews here
In this Full-Time employee role, you’ll work comfortably from your home office to be the friendly voice of our Telecommunications clients and support their customers with their smartphones, tablets, and computers. You’ll take inbound phone calls and use your technical expertise, and passion for outstanding customer service, to answer questions about products, services, or troubleshoot technical issues to find solutions.
We’ve got an exciting career opportunity for you if you can:
Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work independently with discipline and motivation to succeed in a virtual environment
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment
What's In It For You?
Position as a Transcom employee (not an independent contractor)
$13.93 Starting Pay
$3.00 per hour extra in performance-based incentives each month, earning potential
Pay increases with continuous learning and advancement to new tiers of support
The computer for this role is provided by Transcom
Paid Vacation
Health Benefits for you and your family
401(k) Investment options with employer match opportunities
100% work at home, including training
Employee Assistance Program
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people
We’ve got an exciting career opportunity for you if you can:
Effortlessly engage with callers, actively listen, analyze their needs, and provide solutions
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work independently with discipline and motivation to succeed in a virtual environment
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment
What's In It For You?
Position as a Transcom employee (not an independent contractor)
The computer for this role is provided by Transcom
Paid Vacation
Health Benefits for you and your family
401(k) Investment options with employer match opportunities
100% work at home, including training
Employee Assistance Program
Ability to develop your skills and grow your career
An opportunity to work for a company passionate about people
Requirements
At least 18 years or older
High School Diploma, or equivalent
Able to successfully pass a criminal background check
Able to work full-time (32-40 hours per week) with overtime opportunities as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts, including evenings, weekends, and holidays
Able to work full-time hours, with reliable attendance
Strong computer knowledge, including the ability to accurately type at least 40 wpm
Excellent English is written and verbal communication skills
Courteous and friendly with a high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multitask applications while talking to customers on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to customer needs and demonstrate empathy
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged sitting.
Previous call center and/or work from home experience preferred.
Join our Transcom family as a Work At Home Technical Customer Service Representative!
$13.93 Starting Pay
$3.00 per hour extra in performance-based incentives each month, earning potential
Pay increases with continuous learning and advancement to new tiers of support
Benefits - Medical, Dental, Vision, 401(k)
Paid Vacation Time
Computer Equipment Provided
100% REMOTE - Work-at-Home
Great Work/Life Balance while developing your career
In this Full-Time employee role, you’ll support our client’s customers with their questions related to billing and account maintenance, as well as more advanced technical issues with their devices. Customers may have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge. Many of the customers that you will work with are already technically savvy and need assistance above and beyond the everyday technology issues. Your strong customer services skills and your ability to empathize with customers that are frustrated with their device or issue will make you successful in this fast-paced role!
We’ve got an exciting career opportunity for you, if you can:
Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing step-by-step instructions
Calmly provide conflict resolution and navigate frustrated customer situations
Work independently with discipline and motivation to succeed in a virtual environment
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment
What’s In It For You?
Seasonal, temp-to-hire position through - January 2022
Full-time permanent positions offered, based on performance and business needs
$14.50 per hour starting pay
$2.00 per hour extra in performance-based incentives each month, earning potential
Stay bonus at the end of the season, for those that qualify
Windows-based computer equipment provided
100% REMOTE - Work-at-Home
Great work/life balance
Role Responsibilities
Answer inbound calls and emails to assist guests while ensuring you provide the best retail experience in the world!
Effortlessly engage with guests, actively listen, and provide impeccable guest service
Contact guests via outbound phone calls, as needed
Identify and resolve issues that impact guests’ experiences
Channel escalated issues to appropriate supervisory staff
Comfortably navigate multiple applications to research solutions
Multitask in systems while patiently providing updates or instructions to guests
Work independently with discipline and motivation to succeed in a virtual environment
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls
Work at a desk, wearing a wired headset, while talking to guests in a high-volume, fast-paced environment
Requirements
At least 18 years or older
High School Diploma, or equivalent - proof required during Education Check
Provide a list of all prior employers within the last five (5) years - validation of prior employers is required
Able to successfully pass a criminal background check
Availability to work through the entire seasonal contract
Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
Able to maintain 100% strict adherence to the assigned schedule
Able to work a variety of shifts, including evenings, weekends, and holidays
Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
Strong computer knowledge, including the ability to accurately type at least 30 wpm
Excellent English is written and verbal communication skills
Courteous and friendly with a high level of professionalism
Willingness to follow procedures and adhere to policies
Able to multitask applications while talking to guests on the phone
Able to thrive in a fast-paced work environment
Able to actively listen to guest needs and demonstrate empathy
Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged sitting.
Experience troubleshooting basic online retail store process preferred
Previous call center and/or work from home experience preferred
he Team Leader (TL) is directly responsible for managing product knowledge, profitability, quality, and effectiveness for his/her team. His/her daily activities primarily focus on effectively leading and managing a team of CSR to meet company objectives in all areas of employee, client, and shareholder satisfaction. This especially includes the developing competencies of the CSRs and ensuring that behaviors are in alignment with the Transcom goals.
Description of Role and Objectives:
The Team Leader (TL) interacts directly with advisors and operations to facilitate achieving company and client goals through effective team management.
The primary objective is to effectively manage a team that provides outstanding customer experiences and resolutions for an assigned client while developing talent and ensuring results and behavior align with the client and Transcom goals.
Responsibilities:
The position requires effective execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand:
People
Promote communication and be open to feedback.
Keep motivation high by adapting the leadership style to individual needs.
Create an environment conducive to success by promoting and recognizing initiatives.
Ensure high employee satisfaction and attendance.
Promote teamwork and cooperation amongst team members and colleagues.
Lead by example.
Take full responsibility and the required action on disciplinary procedures.
Ensure that all members of the team meet targets consistently and become eligible for performance incentives.
The Recruiting Assistant is responsible for sourcing and recruiting all agent/advisor positions for Transcom. This role supports the front end of the recruiting process from application through verbal offer and/or the back end of the process from the offer through the first day of employment. The primary objective is to build and maintain a pipeline of qualified candidates and recruit top talent to meet and/or exceed targets. This role requires a highly motivated and outgoing person with exceptional organizational skills and meticulous attention to detail.
**This is a temporary role for up to 90 days with the option to go permanent based on business need and performance.**
The position requires effective leadership and business execution for the following key focus areas. Additional responsibilities may be added as the needs of the business change and expand:
Support the Recruiting team through the full recruiting process from application set up through candidate show on day one of employment
Serve as the main source for interviewing candidates and as a point of contact for questions and support during the recruitment process
Ensure job requirements and expectations are clearly communicated to candidates and that they are assessed against desired criteria for the role
Follow all established documentation and processes for agent hiring
Identify gaps in processes and look for opportunities for improvements
Support and assist with training materials and documentation for new recruiters, interviewers, and/or temporary resources
Participate in monthly calibration sessions
Maintain a high level of professionalism and confidentiality at all times
Adhere to assigned performance metrics
Other duties, as assigned
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