High paying customer service position 100% salary starts at $45,000
The Trakstar story
In 2001, we set out to revolutionize the world of employee evaluations by creating user-friendly yet powerful performance management tools. Today, we're able to offer even more talent development tools that help organizations create a better employee experience resulting in higher retention and a happier, more productive workforce.
Our company mission is to uplevel employee performance from hire to retire because we believe people are happier and healthier when they know their work matters. We are serving 4000+ clients around the globe. At Trakstar, we hire only the best people - individuals who impress their prospects and clients with their industry knowledge of best practices and with insights into how Trakstar’s ever-expanding employee management tools can help their businesses grow and scale.Read employee reviews here
What you’ll do:
Diligently and quickly follow up with all inbound leads to answer questions, qualify fit, and book meetings with Account Managers and Support Enablement Representatives.anage multiple calendars to schedule meetings with Account Managers and Support Enablement Representatives in an organized and efficient manner.
My current customer database for opportunities and swiftly act on them.
Use spreadsheet/database/CRM to track progress.
Work closely with the marketing team to provide suggestions and feedback on email campaigns.
Conduct email campaigns to current customers to increase cross-sell leads.
Constantly ask why, and evolve our processes on this growing and dynamic team.
You’re best for this role if you:
Have worked previously in a lead generation role.
Are willing to lean into the evolution of the role, as you’ll be the starting member(s) of a new team.
Can sell the value of products in a short conversation.
Are highly collaborative, proactive, curious, a self-starter, and always interested in learning.
Our skilled and eloquent in written and oral communication.
Work well on a small team in a dynamic, start-up environment.
Have the ability to manage multiple priorities and tasks simultaneously.
Are adept problem solvers.
Your qualifications:
Bachelor’s degree or equivalent experience preferred
1 - 3 Years of BDR, SDR, or sales experience
Experience successfully interfacing with C-Suite level executives
Strong Salesforce experience required
Excel and data management experience required
Compensation:
Competitive salary based on experience
Range $50,000-$70,000 (base salary + variable compensation)
What you’ll do: Range $50,000-$55,000
Know our software inside and out in order to show customers how to successfully use the software to meet their company's goals and needs.
Quickly and efficiently reply to customer emails, answer customer calls, and assist customers in scheduled training.
Demonstrate the value of our product offerings to customers who are interested in expanding their software usage.
Learn, define, and share best practices with customers.
Be the voice of our customers, advocate for their needs, and collaborate with our Product and Engineering teams to inform the product roadmap.
Collaborate with Sales, Marketing, Product, and Engineering to build a community of customer advocates and translate customer needs into tangible solutions.
Develop trusting relationships with customers. Promptly respond to and resolve inbound support issues.
Maintain awareness of factors that may lead to customer retention risk. Proactively look for these signs in each customer interaction.
You’re best for this role if you:
Are a highly collaborative, proactive, curious, self-starter who is always interested in learning.
Are skilled and eloquent in written and oral communication.
Have the ability to understand client objectives and know how to translate those into software solutions.
Are able to engage clients in tough conversations and advocate for solutions you know will help them be successful.
Have the ability to manage multiple priorities and tasks simultaneously with a focus on project management.
Are a clear communicator with effective problem-solving skills.
Have the ability to creatively multi-task and proactively improve processes again and again. Asking why is expected here.
Are skilled in remote troubleshooting.
Are comfortable helping customers across a broad range of needs and through many daily context switches.
Are flexible and open to working across teams to ensure priority projects are completed in a timely manner.
Work well on a small team and across departments in a fast-paced, dynamic environment.
Have experience working on remote teams.
Your qualifications:
1+ years support, implementation, and training experience (SaaS preferred)
Bachelor’s degree or equivalent experience
Background in Human Resources is a plus
Experience with a CRM (Salesforce) and customer ticketing system (Helpscout) is also a plus.
Compensation:
Competitive salary based on experience
Range $60,000-$65,000 base salary/year
Eligibility for commissions up to $60,000-$65,000/year
What you’ll do:
Lead Trakstar inbound prospects through a professional sales process with the intent of converting prospect inquiries into new client relationships.
Exceed your monthly target quota.
Prepare presentations, proposals, and sales contracts to represent the Trakstar brand.
Creatively engage in and develop meaningful relationships with prospects.
Manage a structured sales process from discovery to closed contracts.
Maintain accuracy of your sales funnel in Salesforce and communicate regular updates with team members and leadership on your sales pipeline progress.
Contribute positivity and knowledge during team meetings and 1:1 with colleagues each week.
Partner proactively as needed with team members in sales and other functional areas to support common goals in sales, service, implementation, and production.
You’re best for this role if you:
Consistently exceed your sales quota.
Are data-driven and extremely coachable.
Enthusiastically step into the uncertain territory and are comfortable being uncomfortable.
Excel at interacting with prospects to identify how our solutions will advance their organizational objectives.
You are wildly resourceful and accountable for your own success. No excuses.
Confidently utilize problem-solving skills and propose solutions.
Fearlessly own big projects and drive work forward.
Proactively reflect upon, and learn from successes and failures.
Your qualifications:
Experienced SaaS Sales professional; HR or HCM experience given preference
Independently driven to be the best
Highly collaborative, proactive, curious, self-starter.
Extremely organized
Skilled in virtual presentations, online webinars, and remote troubleshooting.
Bachelor’s degree preferred
Experience with Salesforce CRM, Google Apps, Zoom, MacOS a plus.
Compensation:
Competitive salary based on experience
Range $50,000-$55,000 base
Eligibility for commissions up to $30,000/year
What you’ll do:
You are looking to build a career in sales! You are a resilient, adaptable, empathetic communicator. You love meeting new people, and you’re always finding ways to help people solve their problems. You are a detail-oriented, strategic person who continually seeks creative ways to share new ideas with the world!
Build and manage strategic lists of prospects in Trakstar’s ideal client profile.
Conduct outbound outreach and experiment with a set of compelling value propositions.
Successfully overcome prospective customer objections as well as answer initial questions.
Collaborate closely with other BDRs and the outbound Sales team members to schedule customer meetings.
Hit or exceed your quota targets each month.
Maintain accuracy of your sales leads in Salesforce, and communicate regular updates with team members and leadership.
Contribute positivity and knowledge during team meetings and 1:1 with colleagues each week.
You’re best for this role if you:
Enthusiastically step into uncertain territory.
Take pride in being the prospect’s first impression of Trakstar.
Excel at interacting with prospects to show early value and set next steps for the relationship.
Possess the ability to make quick assessments of situational events with poise.
Willingly reflect upon, and learn from, failures.
Consciously maintain a forward vision that propels collective work forward.
Your qualifications:
1-2 years of previous enterprise or mid-market BDR experience
Highly collaborative, proactive, curious self-starter
Extremely organized and self-motivated to hit and exceed quota
Avid learner
Extremely organized
A clear communicator with effective problem-solving skills
Ability to build professional and trusting relationships with customers from all backgrounds
Ability to manage multiple priorities and tasks simultaneously
Experience with Salesforce CRM, Outreach, and Google Suite is a plus!
Compensation:
Competitive salary based on experience
Range $60,000-$65,000 base salary/year
Eligibility for commissions up to $60,000-$65,000/year
You will -
Build and manage strategic lists of prospects of Trakstar’s ideal client profile
Along with BDRs, conduct outbound outreach and experiment with a set of compelling value propositions
Lead Trakstar prospects through a professional sales process with the objective of converting sourced leads into new client relationships with Trakstar.
Manage a structured sales process including discovery, demonstration, and proposal meetings.
Creatively develop and implement specialized sales activities, as needed.
Hit or exceed your quota targets each month.
Prepare presentations, proposals and sales contracts to represent the Trakstar brand.
Maintain accuracy of your sales funnel in Salesforce, and communicate regular updates with team members and leadership on your sales pipeline progress.
Contribute positivity and knowledge during team meetings and 1:1 with colleagues each week.
Partner proactively as needed with team members in sales and other functional areas to support common goals in sales, service, implementation, and production.
You’re best for this role if you:
Enthusiastically step into uncertain territory.
Take pride in being the prospect’s first impression of Trakstar.
Excel at interacting with prospects to show early value, and set next steps for the relationship.
Possess the ability to make quick assessments of situational events with poise.
Willingly reflect upon, and learn from, failures.
Consciously maintain a forward vision that propels collective work forward.
Your qualifications:
You can sell and you have a proven track record of over 3 years of successful quota attainment
Highly collaborative, proactive, curious self-starter
Extremely organized and self-motivated to hit and exceed quota
Avid learner
A clear communicator with effective problem-solving skills
Ability to build professional and trusting relationships with customers from all backgrounds
Ability to manage multiple priorities and tasks simultaneously
Experience with Salesforce CRM and Google Apps.
Compensation:
Competitive salary based on experience
$60,000-$90,000/year
What you’ll do:
Record, analyze, and report on key metrics including pipeline growth, win/loss rates, and quota attainment.
Own the end-to-end process of tracking the sales funnel and operational metrics; deliver regular insights to the business, and define and deliver techniques to improve the funnel performance for sales management.
Conduct regularly scheduled check-ins with members of Trakstar’s leadership team to present how sales opportunities are tracking against the plan as well as identify positive/negative performance trends for internal review and problem resolution.
Support the Sales team with process improvement, measurement, tracking, and analytics relevant to their functional areas.
Enhance sales productivity by enabling the team to work smarter by simplifying processes and supporting/rolling out new tools that enhance efficiency.
Partner with the Sales and Marketing departments to refine lead qualification processes as well as analyze and report on campaign performance.
Maintain sales dashboards.
Create monthly content for executive presentations and board reporting.
Assist with training of new sales hires on Salesforce
You’re best for this role if you:
Understand high-level sales strategies, can capably translate them into system and process requirements, and ensure local execution and business impact.
Are adept at transforming complicated data into consumable bites for others.
Proactively present data to teams in meaningful ways.
Possess advanced Excel skills.
Have a strong understanding of data outputs from sales processes, other CRM applications, and available market tools that increase efficiency.
Have exceptional interpersonal skills and strong written and oral communication skills.
Promote process improvement through the development and refinement of processes and standards.
Demonstrate the ability to start, sustain, and complete short- and long-term projects, often simultaneously.
Capably prioritize incoming information and adjust to changing conditions.
Possess strong organizational skills.
Enjoy conducting research and analyzing data.
Understand the SaaS sales process and know how best to support the sales and marketing teams to equip them for success.
Your qualifications:
Bachelor’s degree, or equivalent, in a technical or business-related field, preferred
2-3 years sales operations experience
Possess advanced knowledge of Salesforce
Comfortable creating Salesforce reports and dashboards
Advanced knowledge of Microsoft Excel required.
Compensation:
Competitive salary based on experience
Range $90,000-$125,000 annually
What you’ll do:
Work with the product team to understand the vision and overall product roadmap, customer research, and product metrics.
Own the product life cycle in an agile environment by assessing opportunities, crafting solutions, and delivering valuable product features.
Gather requirements from key stakeholders to align them with business goals.
Stay on top of market trends and client needs to identify competitive threats and opportunities for the expansion of the product portfolio.
Prioritize and balance a backlog of new features, technology & UX best practices, and improve user experiences.
Deliver incremental value through collaboration with remote agile development teams and product designers to plan, prioritize, and sequence work.
Consistently brief stakeholders on project statuses and consider feedback.
Work with Sales, Customer Success, and Marketing on product launch and adoption strategies.
Identify the organization’s largest product gaps and prioritize actionable steps that need to be taken to improve product offerings.
Deliver detailed use cases, workflows, and requirements well ahead of final design and engineering.
Respond to Engineering feedback on scope, balancing technical effort with providing the greatest value to customers.
Extract actionable tasks and navigate a path forward for the company’s products in the face of incomplete information.
Intimately know the company’s products and the value they provide to customers.
our qualifications:
Bachelor’s degree, or equivalent experience, with an emphasis in engineering, computer science or information systems a plus
3+ years experience in product management
2+ years experience building and improving a successful SaaS or cloud-based software product
Knowledge of applicant tracking systems, performance management systems or HR software is a strong plus
Familiarity with web technologies
Experience developing, managing and launching large-scale software projects
Track record of shipped products
Experience working in an Agile development process
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