Locations: Europe, Africa, or the Middle East (UTC-1 to UTC+3) Canada, USA
Companies: Automatic, Dofollow.io, Chili Piper, Agency Analytics, Knack, Hot Jar
Premium Link Building at Dofollow.io
About Us
We are a boutique digital marketing agency providing expert link-building services to select clients.
We specialize in link building only and focus on different tactics to acquire quality links to our client’s content.
We’re a 100% remote/distributed team and we love all the benefits that come with our remote work environment.
About the Job
You’ll be in charge of link-building tasks on SEO client projects. This includes hands-on work, managing multiple projects with time constraints at the same time, and adjusting strategy as necessary.
Your main task will be to communicate with various website owners to promote our clients’ content.
We intend to enter into a long-term, project-based collaboration. You will receive your assignments from the founders directly.
Responsibilities:
Promote content and articles through concerted email outreach to get authoritative websites and publications to link back.
Familiarize yourself with multiple online niches, identify key influencers, and start conversations with them. Maintain these relationships to produce positive results for both parties.
Discover link building opportunities through industry-specific searches
Ability to track your link-building efforts and report results on a monthly basis.
Requirements:
Excellent verbal and written communication skills
Ability to work within a team and independently
Assiduity in performing long-term tasks of the same type.
Ability to handle large volumes of projects quickly across various industries
Expert level attention to detail is essential
Preferred Qualifications:
Basic understanding of SEO and function principles of search engines;
Basic understanding of internet marketing;
Experience in customer support or customer-facing communication
Tech-savvy and willing to learn new tools
We offer:
Create your desired lifestyle
Travel and work from wherever you want
Possibility to move your residence to a country of your choice
Flexible schedule to allow for an optimum work-life balance
Create space for personal plans
Opportunity to be with the dofollow.io team for a long time. We are focused on long term collaboration more than on one-time freelance projects
Grow with the company
At dofollow.io we find extraordinary talent and build positions around their skills
Access to very experienced team members in various Digital Marketing areas.
Every 30, 60, or 90 days propose 1 or more projects you would like to develop for the company. We appreciate and support the initiative.
This is an entry-level position that can be a good start for building a career in online marketing.
Apply for this Position
If you’re interested please follow this link, fill out the Google form and provide all the required information. We will contact you regarding the next steps (usually within 4-6 weeks).
Making the Web a better place. Read reviews here We
Automattic is the people behind WordPress.com, WooCommerce, Jetpack, Tumblr, Simplenote, Lodifferentngreads, Day One, and more. We believe in making the web a better place. We’re a distributed company with more than 1400 Automatticians in 80+ countries speaking 90+ different languages. Our common goal is to democratize publishing so that anyone with a story can tell it, regardless of income, gender, politics, language, or where they live in the world. We believe in Open Source and the vast majority of our work is available under the GPL.
As a Happiness Engineer, you love helping people.
Transforming publishing on the web is no small task. Our goal is to build relationships based on trust, resulting in happy, passionate, loyal customers and colleagues. We do this by listening to our customers’ needs and guiding them to the fullest use of the products we offer. We are looking for people with the right mix of compassion, writing skills, and technical knowledge to get the job done.
Are you interested in learning more about how our team works? Check out what Happiness Engineers have to say about their work.
In general, a typical day involves:
Being an active member of a global team that provides 24/7 support via live chat, tickets, one-on-one screen share sessions, and forums.
Helping people use Automattic’s products, including WordPress.com, WooCommerce, Jetpack, Tumblr, and more.
Troubleshooting, investigating, and creating detailed bug reports.
Building a community of support by sharing knowledge and helping team members around the world.
Being a Happiness Engineer requires:
Mid to high proficiency with WordPress, HTML, and CSS.
Experience providing technical support to customers, particularly via live chat, tickets, telephone, or forums.
Excellent written and communication skills, with a knack for taking technical language and making it understandable for the general public.
A passion for solving challenging problems and proposing elegant solutions.
Solid ability to identify and accurately document technical issues.
An intense intellectual curiosity and an eagerness to share knowledge with others.
Patience, grace, and a sense of humor.
Happiness Engineers must be fluent and eloquent in written English. If you know additional languages, please be sure to tell us.
An ideal candidate:
Has created three or more WordPress websites.
Has experience installing and configuring WordPress plugins and themes.
Is adept at troubleshooting technical issues.
Has experience creating bug reports.
Has experience providing technical support to customers via telephone, tickets, live chat, or forums.
HOW TO APPLY
Write a cover letter to let us know what you can contribute to the team. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. Please upload your cover letter and resume as PDFs. Also, in your cover letter, you must respond to one of the following prompts:
Tell us about a recent experience you had with technical support. What went well? What would you do differently (if anything)?
Tell us three interesting facts you'd share over a meal at the Grand Meetup.
Tell us about a recent technical problem you encountered and how you resolved it.
Note: Applications that are not complete or that fail to follow directions in this job ad will not be considered.
How do we work
We’re kind to each other and our users – we strive to build a positive, supportive, and inclusive culture of cohesive teams focused on delivering value to our customers.
We work as a global and distributed workforce resulting in a unique way of working built around our creed.
We offer flexible work arrangements allowing our team members to work when they feel best.
We welcome collaboration, and you can be involved in any discussion across our many communication channels.
Enough about us, let‘s talk more about you. The Senior Data Engineer position might be a good fit if you:
Have hands-on experience with Scala, Spark, and Python to implement large-scale data flows.
Have production experience with open source technologies like Hadoop, Hive, Kafka, Airflow, HBase, etc.
Have experience in managing and tuning Hadoop and related services in production.
Care about architecture, unit testing, and building reliable infrastructure and pipelines.
Are motivated to propose technical solutions, own software architecture, evaluate technologies and infrastructure, and develop technical roadmaps for future applications.
Bring programming skills in multiple programming languages and paradigms. In addition to Scala and Python, you are likely to encounter Java, PHP, and SQL in this role and the idea of using them on a regular basis should not be a blocker for you.
Are familiar with professional software engineering methods and standards such as coding conventions, code reviews, continuous integration, build processes, testing, and operations.
Are open and able to travel 3-4 weeks per year to meet your teammates in person. We hold an annual all-company meeting every year, and meet up with our teams for a week once or twice per year. Important note: at the moment all company travel has been suspended due to COVID-19. Automattic is monitoring government and health agency reports closely and responding however possible to prioritize safety and well-being for our team and communities.
Like all positions at Automattic, you’ll work remotely, and can be based wherever you live.
How to apply
Please answer the following questions in the application form. Applications without these questions answered will not be considered:
Tell us some details about an interesting at-scale data problem you’ve worked on. What made it interesting or challenging?
Include a link to a recent favorite blog post or paper about working with lots of data.
What questions do you have for us?
#LI-JC1
About Automattic We are the people behind WordPress.com, WooCommerce, Jetpack, Tumblr, Simplenote, Longreads, Day One, and more. We believe in making the web a better place. We’re a distributed company with more than 1400 Automatticians in 80+ countries speaking 90+ different languages. We democratize publishing and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or country. We believe in Open Source and the vast majority of our work is available under the GPL. Diversity, Equity, and Inclusion at Automattic We’re improving diversity, equity, and inclusion in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. Diversity, Equity, and Inclusion are a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.
Let‘s talk about you. The Senior Mobile Quality Engineer position might be a good fit if you:
Deeply understand test methodologies, such as functional, integration, regression, globalization, localization, and performance testing.
Comfortable designing, developing and maintaining reliable automated test suites that run as part of the project CI and/or nightly build system. Our test suites are primarily in Swift, Java, Kotlin, and JavaScript. Tumblr teams also use Appium/Selenium and Python.
Are familiar with mobile testing, both iOS, and Android.
Are disciplined, with an eye for detail, and have excellent written and verbal communication skills.
Triage efficiently, prioritizing issues by the highest impact and scope. You know how to get the right bugs fixed.
Are comfortable in a collaborative, agile, and distributed development environment.
Are unabashedly customer focused.
Are an evangelist for quality who is willing to spread proven methodologies and quality mindset to the rest of the engineering org. You are always looking for a better way to do things.
Can quickly assimilate whatever technologies are needed for a project.
Have the ability to objectively evaluate overall release quality and advise on go/no-go decisions.
Are highly collaborative, love participating in code reviews, and discussions about architecture or design.
Are open and able to travel 3-4 weeks per year to meet up with your teammates in person.
Extra credit:
WordPress programming experience.
Open source contributions or contributions to programs designed to help underrepresented people enter the tech field.
Are thoughtful about product design, with good user experience instincts.
These are exciting times at Automattic and you’ll have a unique opportunity to shape the future of our products. Join us! We look forward to hearing from you.
Curious who works in engineering at Automattic? Meet our Mobile Engineers – Thuy, Elisa, and Aaron!
HOW TO APPLY
Does this sound interesting? If yes, click the Apply button below and fill out our application form. In your cover letter, let us know what you can contribute to the team. Proofread! Make sure you spell and capitalize WordPress and Automattic correctly. We are lucky to receive many applications for this position, so try to make your application stand out.
We’re looking for Systems Engineers to join our fully remote team, where you’ll play an essential role in developing, building, and maintaining our growing global infrastructure. If you enjoy solving complex problems and are eager to empower development teams working at some of the most high-profile, high-traffic sites out there, come and join us.
We’d love to chat with you if you have:
Experience with implementing and supporting Kubernetes-based infrastructure.
Experience working on a large-scale system to make it performant, highly scalable, and fault-tolerant.
Experience in Linux systems administration and a deep understanding of how web-related services (load balancers, high availability solutions, web servers, databases, caching daemons, etc.) work.
Proficiency in information systems concepts, system administration, and cloud platforms.
Proficiency with some or all of: NGINX, Docker, PHP, Golang, LUA, MySQL, ELK.
Working knowledge of network technologies such as: TCP/IP stack, IPv6, DNS, Anycast, firewalls (iptables), and TLS.
A passion for open source software.
A willingness to learn!
Bonus points if you can guess what each dot represents on the map below and tell us the methodology you used to figure it out. http://automattic.com/automattic-data-centers
Job Description
The goal of the Customer Support Team is to be the voice of our customers and drive change. You’ll be the closest to the customer and interacting with them daily, so we’re leaning on you to identify and advocate for how we can keep improving the customer experience.
What You'll Do
Learn how Chili Piper works and why our customers use it
Shadow colleagues, learn best practices for what makes CP Customers successful
Resolve customer questions in chat, email, and over zoom
Master your knowledge of the Chili Piper product and have a deep understanding of how our customers use Chili Piper to achieve their goals
Juggle customer conversations while maintaining five-star customer service standards
Work closely with customers and our product team to help ship changes that reduce the number of product-related questions
Own swift resolution of technical issues on behalf of our customers by partnering with the product team. This includes identifying, escalating, and suggesting solutions in order to drive a successful outcome
Be consistently hitting and exceeding your customer experience goals
Browse through logs to find specific events
Replicate behaviors or bugs
Keep an eye on critical issues and alert the engineering team
Who You Are
Personable, kind, and you love helping customers
Curious, motivated, and you love problem solving
A team player. You are very comfortable asking for help and always ready to help others
Qualifications
What We're Looking For
Experience with CSS/HTML/Javascript & REST API’s
Experience with Support ticketing software (Zendesk, Helpscout, Intercom, etc….)
Experience with logs (AWS, Google Cloud, Graylog)
General knowledge about APIs and endpoints
Experience with JIRA
3+ years in software (SaaS) customer support
Salesforce Admin Certified a plus
Marketo, Hubspot, Pardot, or Eloqua certified a plus
Must be able to work North America/South America Time Zone
Additional Skills
Passion for Chili Piper Values of Help, Innovate, Have Fun
Thrive in a fast pace environment with ability to prioritize and multi-task on the fly
Resourcefulness, creativity and strategic thinking for troubleshooting problems
Self motivated and self-directed; Fast learner
Strong English communication and documentation skills
Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
Strong attention to detail and documentation
Comfortable in supporting and working with global customers across many time zones
Additional Information
How We Work
Freedom and flexibility. We’re a 100% distributed team working from around the world. Our team members can work from wherever they want in the world, as long as they show up on our weekly all-hands meeting on Zoom.
Solve interesting problems. The software landscape has exploded. There are dozens of solutions for each problem. We want to be different. We come up with new angles on existing problems or invent better solutions to help companies with their sales and marketing. Then we turn these ideas into beautiful, smart software.
Autonomy and ownership. Working on a distributed team means you don’t have someone micromanaging you or looking over your shoulder to make sure you’re getting things done. We’re a team of do-ers who take full ownership for their results.
Be helpful. Our first value as a company is help. Help our customers be successful. Help our prospects get the right information and make the right decision whether or not it includes our products. Help our team members reach their full potential.
The Perks
Unlimited Vacation
Company Offered 401k Plan
Generous Health, Dental, and Vision Insurance
WeWork membership so you can work from anywhere
Any equipment/software/tech that you need to do your job
* Please note: This role is non-US only. ***
Job Description
Chili Piper is seeking talented, motivated engineers to join our fully remote team building interactive data applications. As a part of growing front-end team, you will work with designers to constantly improving our users’ experience. You will also collaborate with others throughout our organization and technology stack to build products that are revolutionizing the way our clients achieve their business goals.
On the front-end team, we feel strongly about developing solutions that are both technically and aesthetically sound. We invite you to bring your experience and perspective to conversations about the future growth of our applications and environment. We work closely together, with a healthy and non-combative review process aimed at improving code as well as developing each other’s skills. In short, we strive to write solid, thoroughly tested, and readable code; and we are seeking a new contributor to our already highly effective team.
What You'll Do
Participate in technical planning & requirements gathering phases including Design, code, test, troubleshoot, and document engineering software applications.
Ensuring that technical software development process is followed on the project, familiar with industry best practices for software development.
Develop applications in languages including React JS
Demonstrate the ability to adapt and work with team members of various experience level.
Translating designs and wireframes into high quality code
Qualifications
What We're Looking For
Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
2-3 years of experience as a Front-End developer
Thorough understanding of React.js and its core principles (2+ years of work experience with React)
Experience with popular React.js workflows (such as Flux or Redux)
Familiarity with newer specifications of EcmaScript
Experience with data structure libraries (e.g., Immutable.js)
Knowledge of isomorphic React is a plus
Familiarity with RESTful APIs
Knowledge of modern authorization mechanisms, such as JSON Web Token
Familiarity with modern front-end build pipelines and tools
Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
Ability to understand business requirements and translate them into technical requirements
A knack for benchmarking and optimization
Additional Skills
Passion for Chili Piper Values of Help, Innovate, Have Fun
Thrive in a fast pace environment with the ability to prioritize and multi-task on the fly
Resourcefulness, creativity, and strategic thinking for troubleshooting problems
Self-motivated and self-directed; Fast learner
Strong English communication and documentation skills
Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
Strong attention to detail and documentation
Comfortable in supporting and working with global customers across many time zones
Privately held and debt-free, with a healthy balance sheet and an active customer base of more than 3,500 digital marketing agencies.
AgencyAnalytics is a reporting platform that helps digital agencies automate their client reporting.
We have been in business since 2010, are 100% employee-owned, and are growing fast.
On top of being obsessed with building the best product possible and helping our customers succeed, we also pride ourselves on our company culture. From weekly happy hours, an employee of the month awards, profit sharing, fitness allowances, and continued learning...we’re always looking for ways to take care of our team. Employee reviews here
Customer Support Specialist Canada Only
This position is 100% remote and only eligible for those who are authorized to work in Canada Key Responsibilities
Respond to customers inquiries via Intercom
Create knowledgebase help articles
Escalate issues/bugs to developers
Other projects depending on your skill set (writing, product management, customer success, etc)
Job BenefitsProfit-sharing, distributed quarterly
Frequent promotions
3 weeks vacation and paid sick days
Happy Hour every Friday
Extended health benefits
Continued education allowance
Annual fitness allowance
Work from anywhere in the world
Join a bootstrapped, product-focused, & customer-oriented team
Job requirements
2+ years in a similar technical support role for a SaaS
Moderate understanding of SEO and/or Digital Marketing
Basic understanding of all common digital marketing channels (Adwords, FB Ads, Google Analytics, Social Media, etc)
Advanced written communication skills
Native / Bilingual English
This position is 100% remote and only eligible for those who are authorized to work in Canada. Key Responsibilities
Create social media strategies to increase leads
Build a community around the AgencyAnalytics brand and customers
Work with our team of content marketing, performance marketing, product marketing, partner marketing, graphic designers, and video editors to create, innovate, and distribute highly engaging content such as blogs, webinars, podcasts, graphics, animation, and video
Manage, update, and interact with reviews and community feedback on platforms like G2, Capterra, and similar
Encourage customer and employee advocacy of the AgencyAnalytics brand across social media by identifying and working with internal and external evangelists
Work with cross-functional teams to repurpose content across different modalities
Scale the operations and impact of our social media accounts across all platforms and verticals
Oversee identification, execution, and campaign management of Influencer and Partner programs to drive new customer acquisition and brand awareness.
Compile analytics and reports on social media accounts to track OKR and ROI achievement
Assist with promoting our hiring needs where needed
Job Benefits
Profit-sharing distributed quarterly
Growth opportunities that come with a rapidly scaling business
3 weeks vacation and paid sick days
Happy Hour every Friday
Extended health benefits
Continued education allowance
Annual fitness allowance
Work from anywhere in the world
Join a bootstrapped, profitable company and a product-focused & customer-oriented team
Job requirements
4+ years experience working as a Social Media Manager/Strategist or Digital Content Strategist, preferably in the technology or agency verticals. Please provide links to your social media channels for evaluation
Degree in Arts, Communications, or equivalent program. Perfect grammar and command of the English language is required
Experience building social content frameworks, flywheels, and/or strategies that grow and engage communities on social media
Ability to build a community and drive content engagement on at least two social media platforms like LinkedIn, YouTube, Twitter, Facebook, Instagram, Quora. You should also be able to expand activities to TikTok, and other emerging platforms in the future with the help of in-house and/or agency partners
Strong content creation/editing background with expertise in social media management software like Hootsuite, AgoraPulse, Buffer, etc. Some knowledge of Canva, Giphy
Proven track record in growing a brand using social media
Applicants must be outgoing and comfortable being the public face of the AgencyAnalytics brand. On-camera and podcasting experience is a definite asset
Good To Have
Adobe creative cloud for image editing and video creation
Public Relations strategy experience and main-stream/popular media contacts
Agency or B2B SaaS experience
Copy-writing experience
An active profile on Product Hunt
Key Responsibilities
Collaborate closely with the Marketing department to deliver scalable solutions to the Sales team. Act as the subject matter expert on inbound and outbound lead routing, scoring, and nurturing
Leverage in-depth analytics tools to prepare accurate and timely reporting on campaign effectiveness. Make recommendations to improve the efficiency and effectiveness of marketing programs to increase ROI
Share ownership of the MarTech and SalesTech stack, including the integration, setup, and maintenance as a power user.
Advice on and help with the acquisition of sales and marketing technology to help us meet our growth goals
Responsible for data management, data analysis, and workflows
Constantly tests optimize and makes decisions based on data
Strong self-starter, possessing the drive and determination to succeed and is comfortable working independently, as well as able to pivot and problem solve
Job Benefits
Profit-sharing distributed quarterly
Growth opportunities that come with a rapidly scaling business
3 weeks vacation and paid sick days
Happy Hour every Friday
Extended health benefits
Continued education allowance
Annual fitness allowance
Work from anywhere in the world
Join a bootstrapped, profitable company and a product-focused & customer-oriented team
Job requirements
5+ years of HubSpot CRM expertise including workflows, deal cycle management, reporting, and dashboards
Experience with HubSpot-centric setup, integration, and managing of ABM, Marketing, and Sales technology stacks including the use of Clearbit, Zoominfo, Outreach, Salesloft, Gong, HotJar, and similar
Proficiency in Google Analytics and Data Analysis
2+ years experience with Segment, Google Tag Manager, and similar
Experience with AB testing
Passionate about marketing technology and supporting data-driven marketing and innovation
Proven success collaborating with Product, Engineering, Sales, and Marketing teams and driving alignment in a matrixed environmen
Good To Have environment
BigQuery, Metabase experience
SQL knowledge
Experience with Demand Side Platforms (DSP), Programmatic Display Marketing, Content Management Systems (CMS), Data Management Platforms (DMP)
Computer science or programming background
Key Responsibilities Mentor development team and promote testing best practices
Create automated integration tests
Manage test coverage of JS codebase
Manage test automation throughout our development and infrastructure systems
Job Benefits
Profit-sharing, distributed 3 times a year
Frequent promotions
3 weeks vacation and paid sick days
Happy Hour every Friday
Extended health benefits
Continued education allowance
Annual fitness allowance
Work from anywhere in the world
Join a bootstrapped, product-focused, & customer-oriented team
Job requirements
5+ years of experience as a QA Engineer with a heavy emphasis on automation testing
2+ years using automation tools like selenium, postman, ghost inspector, etc
Experience with Javascript
Minimum working knowledge with Cypress
Experience with QA Team management
College / university degree
We are looking for a talented designer to oversee graphics for our marketing team and UI/UX design. You will work closely with our product and marketing teams to create new and improve existing website/product layouts, as well as design marketing graphic materials, such as infographics, social images, ad banners, and other graphics. Key Responsibilities
Ability to create custom-made illustrations
Work with our website developer to improve the website UI/UX
Work with our marketing team to provide design materials such as infographics, sales materials, ad banners (Facebook, LinkedIn, etc.), social media images, and other marketing design-related items
Product UI/UX tasks as required - develop UI prototypes for new and existing components of the product
Strong skills in video editing (nice to have)
Job Benefits
Profit-sharing, distributed 3 times a year
Frequent promotions
3 weeks vacation and paid sick days
Happy Hour every Friday
Extended health benefits
Continued education allowance
Annual fitness allowance
Work from anywhere in the world
Join a bootstrapped, product-focused, & customer-oriented team
Job requirement
Experience designing for a SaaS
Experience working with Adobe XD or similar, Photoshop, and Illustrator
Bonus: Video effects, animation
Propose and experiment with new design styles and variations.
Key Responsibilities
Create MySQL queries to retrieve metrics from our database
Work with BigQuery to create a data pipeline
Use tray.io to fetch, unify and push data
Create dashboards in our BI tool
Manage properties from intercom and Hubspot that need to be fetched and pushed
Create a system to monitor and keep data organized
Job Benefits
Profit-sharing, distributed 3 times a year
Frequent promotions
3 weeks vacation and paid sick days
Happy Hour every Friday
Extended health benefits
Continued education allowance
Annual fitness allowance
Work from anywhere in the world
Join a bootstrapped, product-focused, & customer-oriented team
Job requirements
Minimum 3+ years of data experience, ideally with SaaS
Experience with MySQL & BigQuery
Experience creating dashboards in a BI tool
Experience creating workflows
Experience using Tray.io (nice to have)
College / university degree
Knack makes it easy for anyone to build applications and workflows to make their data useful. Our customers use Knack to run their processes, departments, or even their entire companies. We've been growing steadily since 2012 as we’ve built our team, perfected our product, and nailed our product-market fit. Read employee reviews here
We're Knack, a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.
Role & Responsibilities
Here’s what you’ll be doing as a Customer Support Specialist:
You’ll guide customers through learning to use Knack and help them to troubleshoot issues through email and our in-app messenger.
You’ll improve our product by gathering customer feedback and, over time, recognizing patterns and areas where customers are struggling that we need to address.
You’ll advocate for our customers and work with our product team to help them understand what changes should be prioritized.
You’ll help improve our knowledge base and other support materials by writing, creating, and updating content, and by making suggestions for new support content.
You’ll help improve our internal support team resources, including writing canned responses, adding to our internal knowledge base, and making suggestions for improving processes.
You’ll be the face of the company. Our customers interact with our Success team more than any other team in our company. When our customers think of Knack, they will think of the experiences they have with you.
About You
Here are some of the "must-haves" to be successful in this role:
You’re patient, empathetic, and enjoy working with customers. You don’t just want to resolve an issue. You get a kick out of making a customer’s day better and putting them at ease.
You have at least one year of experience in a customer support role for a web-based, technical product and you provided support through email (chat support would be a bonus). You’ve been in the trenches and understand both the incredible value that customer support provides and the work that it takes to give customers a great experience.
You enjoy solving new problems every day and won't give up if you don't find the answer right away. Our product is very robust and it's not the kind of product that you will learn everything about in a month, year or 5 years. So if you like challenges and puzzles, keep reading.
You’re always on the lookout for ways to make things better for customers and you’re willing to advocate for those changes.
You have excellent written communication skills. You can break down complex topics into easy-to-follow guidance while being friendly and professional.
You have experience with writing or creating help content (i.e. articles, videos, etc.) and understand best practices for doing so.
Here are a few other hints that you might be the person we’re looking for (you match up with a number of these):
You have a sense of humor, a sense of humility, and take your work much more seriously than you take yourself.
You have experience supporting a highly technical, SaaS product or experience with technical troubleshooting related to APIs, HTML/CSS, or Javascript.
You are excited about exploring growth and career opportunities within a customer support team.
You are comfortable advocating for what you need to do your best work.
You are excited to work in an environment that emphasizes both autonomy and accountability.
You are totally okay with big swings, wild experiments, and learning through failure.
Role & Responsibilities
Here’s what you’ll be doing as a Technical Support Specialist:
You’ll become an expert in how our product works and provide direct support to our Support team.
You’ll investigate escalated technical issues and leverage internal resources and tools to resolve those issues. You’ll use CLI tools to trace logs, make network requests, and run internal utilities.
You’ll reproduce bugs and translate them into bug reports. You’ll also manage an issue backlog in Jira and help prioritize the work for our Engineering team.
You’ll assist with migrations and work with the Engineering team to identify solutions for reducing app complexity for customers.
You’ll create internal team resources and tools to help more quickly troubleshoot and resolve technical issues.
About You
We’re looking for someone who is:
A technical troubleshooter. You’re experienced in investigating and troubleshooting technical issues for software or SaaS product. Familiarity with basic HTML, CSS, and APIs is a bonus.
Tenacious. You. do. not. quit. The gnarlier the problem, the better. You see everything as a resource to help you solve problems, and you’re not afraid to use them.
Detail-oriented. You'll search network requests and track activity logs all to find that obscure detail that cracks the case. You’ll need to give engineers precise instructions to replicate an issue. You find the needle in the haystack and jump back in for more.
Eats complexity for breakfast. You’re only comfortable when you’re thrown in the deep end. Knack is a complex product with open-ended user flows. Anything can happen and often does. No problem will be the same, and you’ll see something new every day.
An excellent written communicator. You can break down complex topics or issues into easy-to-understand steps.
Always on the lookout for ways to improve things. You enjoy finding ways to make things easier, more efficient, less frustrating for your team (and yourself). You’re also willing to advocate for and to implement those changes.
Hungry for meaningful work, and the space to do it. Knack is a complex product in a complex space and the work is extremely challenging - but also deeply rewarding. Knack makes a major impact on the work of thousands of companies and organizations.
DevOps Engineer
We've been fully remote for over 6 years now, so we’ve learned how to make remote culture work for both our company and our amazing team of human beings. In this role, you will:
Manage and improve our AWS infrastructure. This includes execution, but also taking the initiative to suggest improvements as well as design and lead larger architectural efforts.
Leverage terraform to automate the deployment and management of infrastructure resources.
Develop processes to scale and automate our infrastructure using container-based systems.
Work with the development team to implement new technologies within the AWS ecosystem.
Build monitoring, tools, and processes to help us detect and respond to operational issues more quickly.
Reduce barriers for engineers to deploy and optimize systems.
Help optimize for security, speed, and redundancy across all points of the AWS stack.
We’re looking for someone who is:
An expert with AWS. You’re familiar with the vast majority of AWS tools and how to get the most from them.
Experienced with leveraging terraTerraformorm to automate infrastructure. You’ve used terraform at scale and have valuable lessons to impart from that experience.
Experienced with implementing and maintaining container-based systems via Docker and potentially Kubernetes
Experienced as a meaningful contributor to a data-driven infrastructure at scale.
Humble but opinionated. You have lots of ideas, yet you are happy to shift directions when a better path emerges. You take your work much more seriously than you take yourself.
An active collaborator. You want feedback on your work early and often, and you get a kick out of a collaborative process because it challenges you to do better work.
Hungry for meaningful work, and space to do it. Knack is a complex product in a complex space and the work is extremely challenging - but also deeply rewarding. Knack makes a major impact in the work of thousands of companies and organizations
Our stack
AWS - we’ve drunk the kool-aid and use AWS across the board
Graylog, Elasticsearch, Logstash, Prometheus, Grafana - monitoring, and logging
Node.js - APIs, backend development
Docker, ECS, Terraform - continued container expansion
PostgreSQL, MongoDB, Solr, Redis - data persistence
Github, Jenkins, Cypress, Ghost Inspector, Mocha - deployment and testing.
Our teamwork on the compelling challenges that come with large-scale web traffic and analytics, on a product that has a real team workimpact on the thousands of users we support around the world. We work in an agile environment, 100% remotely, and actively encourage both personal and professional growth. Read employee reviews here
Headquartered on the beautiful island of Malta and spread throughout Europe, the Americas, and Africa, our team casts a wide net across a multitude of locations, lifestyles, and backgrounds. It’s our differences that make us interesting, and our shared belief in Hotjar’s Core Values that bind us together. teamwork.
Perks
Fully Remote Working Environment
Work with a Very Talented Team
Prestigious Clients
Company Retreats / Virtual Gatherings x2 /year
Laptop of your choice
€2,000/year Holiday Budget
€2,500 Home Office Budget
€1,000/year Personal Development Budget
€2,400/year Working Space Allowance
€2,000/year Work Together Budget
€2,400/year Wellbeing Allowance
40 Days of Planned Leave Annually
16 Weeks Paid Parental Leave
Welcome Pack of Headset, Reading Pack, etc
Charity donation matching.
Culture
Perks
Jobs
Job description Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East (UTC-1 to UTC+3). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs. At Hotjar, we’re creating Product Experience Insights software for digital product teams. We help show how users behave and what they feel strongly about, so product teams can deliver real value, fast. As part of our Engineering team, you'll work on the exciting challenges that come with large-scale web traffic and analytics. We work in an agile and highly collaborative environment, 100% remotely, and challenge the norms of traditional business leadership. Our focus is on true transparency and respect. We're looking for enthusiastic and resourceful software engineers who are passionate about building great products, someone who loves being part of a team, whilst enjoying the autonomous nature of working remotely. About the job
Work in an agile cross-functional team with other frontend engineers, backend engineers, and product designers.
Plan, build, test, and release new features and experiments in Javascript, AngularJS, and React.
Develop and improve our tracking script according to the best practices.
Mentor other team members through pair programming, code reviews, and ad-hoc assistance.
Collaborate with engineers across the department to identify and build on improvements to our processes and systems.
Requirements
5+ years of experience with component-based architecture using libraries such as Angular or React.
Excellent command of HTML, CSS, and vanilla Javascript.
Strong Experience with Browsers API.
Strong experience with automated testing frameworks such as Jest, Karma, Cypress, or Protractor.
Value collaboration with Product Designers to deliver pixel perfect experiences.
The pragmatic engineer who actively avoids over-engineering of solutions and understands how to maintain a high-quality of code in a delivery-focused environment.
You stay on top of the latest developments in web technologies.
Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working.
Will submit to a background check, confidentially processed by our third-party partner.
What we offer
A remote and accomplished diverse and international team.
An opportunity to positively impact people’s experience online and make the web a better place.
Annual learning and development budget.
Several perks designed for your well-being and a healthy work-life balance. (Holiday Budget, Wellbeing Allowance, Working Together Budget, 16 weeks paid parental leave, and much more).
Compensation Range The compensation range for this role is €60,000 to €80,000 annually. This was established after performing market research and is aligned with our approach to compensation. We encourage all candidates to read our Recruitment FAQs to further understand our approach to compensation and how we structure our contracts. In addition to the monetary compensation, we provide all team members with an assortment of unique and popular perks chosen to reflect our values and ideals, be it encouraging constant learning with our Personal Development Budget, a great work/life balance with the annual leave and Holiday Budget, or a happy, healthy team with our Wellbeing Budget. Hotjar pledges to be a harassment-free and discrimination-free company, committed to equal opportunity. We believe people from different backgrounds, with different identities and experiences, make our product, and our company, better.
Job description
Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East (UTC-1 to UTC+3). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs.
At Hotjar, we’re creating Product Experience Insights software for digital product teams. We help show how users behave and what they feel strongly about, so product teams can deliver real value, fast. As part of our Engineering team, you'll work on the exciting challenges that come with large-scale web traffic and analytics.
We work in an agile and highly collaborative environment, 100% remotely, and challenge the norms of traditional business leadership. Our focus is on true transparency and respect.
We're looking for enthusiastic and resourceful software engineers who are passionate about building great products, someone who loves being part of a team, whilst enjoying the autonomous nature of working remotely.
About the job:
You'll work as part of an agile, cross functional team with other frontend engineers, backend engineers, and product designers.
You will create production-grade Python code and will implement solutions designed to handle incredibly high levels of traffic.
Participate in building and owning new microservices that power our product.
Build and take full ownership of components of the Hotjar Platform, in addition to building and maintaining dashboards monitoring essential application and business metrics.
Mentor other team members through pair programming, code reviews, and ad-hoc assistance.
Collaborate with engineers across the department to identify and build on improvements to our processes and systems, whilst having involvement in technical decision making.
Requirements
5+ years background in benchmarking, optimizing, scaling, and taking care of high levels of traffic.
Experience using Python and PostgreSQL.
Experience using HTML, CSS, JavaScript, AngularJS, jQuery, Redis, Lua, Linux, Nginx, Elasticsearch, and Amazon Web Services a plus.
Familiarity with automated testing frameworks such as Selenium.
Familiarity with distributed revision control systems such as Mercurial or Git.
Fluent in English with excellent interpersonal skills.
Desire to work in a respectful, transparent, and collaborative work environment, following Hotjar’s company values, culture and ways of working.
Will submit to a background check, confidentially processed by our third-party.
What we offer
A remote and accomplished diverse and international team.
An opportunity to positively impact people’s experience online and make the web a better place.
Annual learning and development budget.
Several perks designed for your well-being and a healthy work-life balance. (Holiday Budget, Wellbeing Allowance, Working Together Budget, 16 weeks paid parental leave, and much more).
Compensation Range The compensation range for this role is €60,000 to €80,000 annually. This was established after performing market research and is aligned with our approach to compensation. We encourage all candidates to read our Recruitment FAQs to further understand our approach to compensation and how we structure our contract.
Job description
Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East (UTC-1 to UTC+3). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs.
You Will:
Build the systems that Hotjar engineers use daily to deliver their code to production.
Dive into large code bases, mostly written in Python, maintaining testing and observability standards high.
Keep a tight feedback loop with product and internal teams to understand and resolve productivity bottlenecks.
Develop software packages and components that allow us to break our code base into multiple services, such as a monitoring library or an inter-service communication system.
Spend a small amount of your time dealing with internal change requests coming from product teams. This is not a service-desk position, the vast majority of your time will be spent on projects, not firefighting
Job description
Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East (UTC-1 to UTC+3). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs.
As a Technical Product Manager at Hotjar, you’ll:
Work with an engineering team in the Scale and Support tribe that focuses on internal systems, infrastructure, and tools to support all of Hotjar's product teams.
Communicate complex technical changes and risks across the organization.
Assess the current gaps in the Hotjar technology stack and infrastructure and work with product and engineering leadership to plan strategic bets and quarterly objectives, particularly around scalability, reliability, security and development efficiency.
Collaborate with Product and Engineering teams across all tribes to identify their biggest pain points whilst building Hotjar's products and systems.
Work on improving core areas such as Hotjar's core systems, platform, infrastructure, authentication, CI/CD, monitoring and alerting, observability, microservices building blocks and gaps in our development tools and processes.
Job description
Please do not apply for this role if you are not physically located in Europe, Africa or the Middle East (UTC-1 to UTC+3). While this is a remote position, we can not consider candidates that are not based in this region. You can find a detailed explanation in our Recruitment FAQs.
You will:
Provide support to our valued customers via Zendesk, using chat and email
Communicate crucial company updates through multiple channels (i.e., in-app messages, emails, blog posts, etc.)
Help create internal processes that directly impact engagement and improve our service
Create reports for the product team that highlight customer feedback and sentiment
Collaborate with other departments, including Product, Engineering, Finance, Sales, and Customer Success
Manage to invoice and work closely with our finance team to ensure invoices are paid in a timely manner
Job description
Please do not apply for this role if you are not physically located in the Americas (UTC-6 to UTC-5 / EST or CST specifically) or Europe, Africa or the Middle East (UTC-1 to UTC+3). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs.
The Customer Success team onboards and nurtures Hotjar customers by increasing customer activation and engagement through multiple communication channels. Customer Success Operations Managers work closely with the members of the Success Team to grow their impact through the leveraging of data, processes, and tooling.
You will:
Have a profound contribution to our team's impact by helping define the planning, operationalization, and experimentation of an end-to-end customer success program for mid-market customers.
Establish the dashboards, views, and reports that allow insight into the teams’ performance and impact against our objectives (for example, CS Scorecard)
Design and launch processes, workflows, and automation that drive internal efficiencies, up-level the effectiveness of our Customer Success team, and deliver greater value to our customers
Perform ongoing communication, enablement, and governance of existing and new processes that impact the CS organization, our customers, and our cross-functional partners (sales, product, marketing).
Ensure all of the platforms and tools that are utilized by the CS team are integrated and optimized for the processes, reporting, and functionality.
Job description
Please do not apply for this role if you are not physically located in Europe, Africa, the Middle East, OR the east coast Americas (UTC-5 to UTC+3). While this is a remote position, we can not consider candidates that are not based in these regions. You can find a detailed explanation in our Recruitment FAQs.
You will:
Report to the Brand Lead
Create short and long-form videos from creative briefs or storyboard
Collaborate closely within and beyond the brand and marketing team
Test video assets and continuously improve their performance
Create playbooks on video best practices tailored to Hotjar’s needs
Rely on a strong freelancer pool to help you achieve the goals you set for yourself
Create a strong video database other teams can use.
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