Third-Party Pet is a dynamic organization that provides a variety of enterprise solutions to pet retailers across the country. We offer a culture that values teamwork, innovation, and results. We work in a professional, yet a non-corporate environment that allows us to focus on making sure all clients are serviced to the best of our ability. If you are someone that is self-reliant, has a temperament for empathy, and is ready to take your career to the next level, you do not want to miss this opportunity. Read employee reviews here
Job Description
Third-Party Pet is looking for experienced, empathetic, dependable, team-oriented professionals to join our Solutions group. As a remote Solutions Representative, you will strive to exceed customers’ expectations and deliver a truly remarkable service experience. A successful candidate will have an outstanding work ethic, a “customer-first” mindset, and a drive to solve problems.
Qualifications
High School diploma, GED, or equivalent experience
2-3 years of Call Center and Customer Service Experience
Experience handling inbound and outbound emails and phone calls
Experience supporting escalated client and customer issues while diffusing situations to provide exceptional service delivery
Experience using contact center technology (Quality, Telephony, VOC, and WFM) a plus
Experience working in an environment with attendance and performance metrics (Answer Percentage, Productivity, Quality, Response Times, Service Level, Transitional Sales, Retention, and Voice of the Customer)
Experience working in an omnichannel environment with Chat, Email and Voice
Transitional sales experience to upsell additional products and services a plus
Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem-solving, and critical thinking skills are essential
Proficiently utilize Microsoft Office, Gsuite and internet search engines
Ability to speak effectively with customers and employees of the organization
Strong organizational, time management, and problem-solving skills
Excellent written and oral communication skills
Strong sense of professionalism and active listening skills
Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes
Ability to work with minimal supervision in a remote location
Additional Information
Work-from-Home Equipment & Internet Connectivity requirements: Internet connection speed: 50 Mbps+ Internet connection type: Cable or Fiber Wired, not wireless, connection available.
Job Description
Third-Party Pet is looking for personable and enthusiastic representatives who enjoy assisting customers to find their perfect puppy. As a remote Lead Management Representative, you will be ascertaining customers' interest, closing information gaps, and scheduling consultations. A successful candidate will be determined to meet and surpass daily goals, take pride in eye-opening interactions with customers, and pay attention to details.
Qualifications
High School diploma, GED, or equivalent experience
Minimum 1 year related customer service/sales experience and/or training preferred
Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem-solving, and critical thinking skills are essential
Proficiently utilize Microsoft Office, Gsuite, and internet search engines
Ability to speak effectively with customers and employees of the organization
Strong organizational, time management, and problem-solving skills
Excellent written and oral communication skills
Strong sense of professionalism and active listening skills
Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes
Ability to work with minimal supervision in a remote location
Work-from-Home Equipment & Internet Connectivity requirements:
Internet connection speed: 50 Mbps+
Internet connection type: Cable or Fiber
Wired, not wireless, connection available
Job Description
Third-Party Pet is looking for experienced, empathetic, dependable, team-oriented professionals to join our Solutions group. As a remote Solutions Representative, you will strive to exceed customers’ expectations and deliver a truly remarkable service experience. A successful candidate will have an outstanding work ethic, a “customer-first” mindset and a drive to solve problems.
Qualifications
High School diploma, GED, or equivalent experience
2-3 years of Call Center and Customer Service Experience
Experience handling inbound and outbound emails and phone calls
Experience supporting escalated client and customer issues while diffusing situations to provide exceptional service delivery
Experience using contact center technology (Quality, Telephony, VOC, and WFM) a plus
Experience working in an environment with attendance and performance metrics (Answer Percentage, Productivity, Quality, Response Times, Service Level, Transitional Sales, Retention, and Voice of the Customer)
Experience working in an omnichannel environment with Chat, Email and Voice
Transitional sales experience to upsell additional products and services a plus
Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem-solving, and critical thinking skills are essential
Proficiently utilize Microsoft Office, Gsuite and internet search engines
Ability to speak effectively with customers and employees of the organization
Strong organizational, time management, and problem-solving skills
Excellent written and oral communication skills
Strong sense of professionalism and active listening skills
Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes
Ability to work with minimal supervision in a remote location
Must be available to work weekends
Bilingual (Spanish/English)
Additional Information
Work-from-Home Equipment & Internet Connectivity requirements: Internet connection speed: 50 Mbps+ Internet connection type: Cable or Fiber Wired, not wireless, connection available.
Company Description
Third-Party Pet provides a variety of enterprise solutions to pet retailers across the country. Founded in 2011, we have been recognized as a Great Place to Work and highlighted on the Inc. 5000 list of fastest-growing companies.
Job Description
Third-Party Pet is looking for experienced and professional sales agents who thrive in a fast-paced team environment while working from home. A successful candidate will be confident in controlling conversations and understands the importance of value and urgency when speaking to customers. We offer a very competitive hourly base as well as uncapped commission.
Qualifications
Associate degree or equivalent experience
1-2 years experience with Business to Consumer inside phone sales (Inbound and Outbound)
Experience achieving sales revenue goals (daily, weekly, and monthly)
Strong organizational, time management, and problem-solving skills
Excellent written and oral communication skills
Ability to work with minimal supervision in a remote location.
MUST be available to work weekends.
Additional Information
Work-from-Home Equipment & Internet Connectivity requirements:
Internet connection speed: 50 Mbps+
Internet connection type: Cable or Fiber
Wired, not wireless, connection available
Home Environment and Workspace Representatives need to have a dedicated workspace as the home office (preferably a separate room) and are responsible for maintaining the workspace in a safe condition, free from hazards and other dangers to people and equipment.
Job Description
Third-Party Pet is looking for personable and enthusiastic representatives who enjoy assisting customers to find their perfect puppy. As a remote Lead Management Representative, you will be ascertaining customers' interest, closing information gaps, and scheduling consultations. A successful candidate will be determined to meet and surpass daily goals, take pride in eye-opening interactions with customers, and pays attention to details.
Qualifications
High School diploma, GED, or equivalent experience
Minimum six-month related customer service/sales experience and/or training preferred
Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem-solving, and critical thinking skills are essential
Proficiently utilize Microsoft Office, Gsuite, and internet search engines
Ability to speak effectively with customers and employees of the organization
Strong organizational, time management, and problem-solving skills
Excellent written and oral communication skills
Strong sense of professionalism and active listening skills
Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes
Ability to work with minimal supervision in a remote location
Bilingual (Spanish/English)
Ability to work weekends
Work-from-Home Equipment & Internet Connectivity requirements:
Internet connection speed: 50 Mbps+
Internet connection type: Cable or Fiber
Wired, not wireless, connection available
Home Environment and Workspace Representatives need to have a dedicated workspace as the home office (preferably a separate room) and are responsible for maintaining the workspace in a safe condition, free from hazards and other dangers to people and equipment.
Job Description
Third-Party Pet is looking for experienced and professional sales agents who thrive in a fast-paced team environment while working from home. A successful candidate will be confident in controlling conversations and understands the importance of value and urgency when speaking to customers. We offer a very competitive hourly base as well as uncapped commission.
Qualifications
Associate degree or equivalent experience
1-2 years experience with Business to Consumer inside phone sales (Inbound and Outbound)
Experience achieving sales revenue goals (daily, weekly, and monthly)
Strong organizational, time management, and problem-solving skills
Excellent written and oral communication skills
Ability to work with minimal supervision in a remote location.
MUST be available to work weekends.
Additional Information
Work-from-Home Equipment & Internet Connectivity requirements:
Internet connection speed: 50 Mbps+
Internet connection type: Cable or Fiber
Wired, not wireless, connection available
Home Environment and Workspace Representatives need to have a dedicated workspace as the home office (preferably a separate room) and are responsible for maintaining the workspace in a safe condition, free from hazards and other dangers to people and equipment. Third-Party Pet® reserves the right to inspect employees’ remote workspaces to ensure business requirements are met. It is essential that representatives agree and understand that such inspections are necessary to ensure continuity of Third Party Pet’s® business and excellent standards of customer service.
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