United States - Remote,Colorado-Remote,New Mexico-Remote,Arizona-Remote,
Nevada-Remote, Washington-Remote,Oregon-Remote, Hartford, CT
Yes, we’re an insurance company – but we’re also human beings. And we believe that people are capable of achieving amazing things with the right encouragement and support. We put this belief into action by not only ensuring individuals and businesses are well protected but by making an impact in ways that go beyond an insurance policy.
The base salary for this position is approximately $38,000 - $39,500 annually (18.27 - $19.00 hourly) based on experience. .
As a Customer Relationship Specialist, you will handle a variety of inbound telephone calls and process email transactions from customers or their insurance agents. Our dynamic team of professionals help small business owners with their commercial insurance policies using industry-leading digital applications and technology. No selling involved; your job is to make it easy to get things done by providing fast, high-quality service experiences. We will provide you with all the training you need to get started with an assigned mentor and call coaches, plus you’ll receive ongoing training and support as you build your career at The Hartford.
Responsibilities
Provide support for a wide variety of business insurance products and services
Identify forward-thinking solutions that resolve both stated and unstated needs, making it easier to do business with The Hartford
Effectively handle transactions in compliance with regulatory guidelines for all states
Maintain a high level of performance measured by traditional and contemporary call center performance indicators and behaviors
Able to confidently handle customer requests and have strong attention to detail, exceptional problem solving and critical thinking skills
Effectively communicate with customers while also using computer systems to research and process information
Start Date: August 23, 2021
Training Hours: Monday–Friday - 10:30 am to 7:00 pm CST
Post Training Hours: Monday-Friday - 10:30 am to 7:00 pm CST
Ideal candidates will be located in the Central Standard Time Zone
At this time we are only considering applicants that currently reside in AZ, OR, NV, CO, NM, ID, WY or WA.
This position is 100% remote from home.
For 100% remote positions, we require that you have high-speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps, and your Internet provider-supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
Qualifications
Minimum of 2 years of customer service experience in insurance, financial services, and/or relevant direct customer service and/or sales experience
Minimum of 2 years experience in High volume customer experience/support role
Remote work experience preferred
Call Center experience a plus
Spanish-English bilingual a plus
Insurance knowledge is a plus
Highly skilled verbal, written, and interpersonal communication
Must display sound judgment and the ability to think within a structured work environment while focusing on the customer
Proven ability to work in a fast-paced environment while navigating multiple programs and effectively use online resources
Proven ability to learn in a virtual environment
High School Diploma or equivalent required
Compensation
At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance with additional opportunities for annual or more frequent incentive payments. Our incentive plans recognize employee contributions, results achieved and behaviors demonstrated. We reinforce performance through differentiated compensation and rewards. The base salary for this position is approximately $38,000 - $39,500 annually (18.27 - $19.00 hourly) based on experience. .
This role within our Threat Management team will provide level 2 and level 3 Security Operations Center (SOC) and incident response escalation support for the THIP Incident Response (IR) team including some threat hunting responsibilities. The candidate will collaborate and have significant interaction with Hartford’s third-party-managed SOC vendor. This position plays a critical role in detecting and responding to potential security incidents while helping to improve Hartford’s incident response capabilities.
RESPONSIBILITIES:
Reviewing the on-premise SIEM platform on a daily basis to detect potential security events, primarily to review, vet, and triage L1 escalated events.
Perform analysis of logged security correlations and of event data from firewalls, IPS, endpoint security, proxies and other network and security technologies. Performing triage and investigation on incidents to determine risk level and remediation
Using enterprise security technologies to continuously monitor the company’s assets, conduct technical analysis of network traffic to identify anomalies and then taking action to respond to potential vulnerabilities and threats.
Escalation of priority incidents to infrastructure, security and other internal teams as necessary
Recommend and provide input to security monitoring and detection rules to improve fidelity of alerts
Detect incidents through proactive “hunting” analysis of security-relevant data sets
Taking an active role in supporting broader Security Incident Response protocols, including partnering with other technology areas to respond and recover in a coordinated and timely manner.
QUALIFICATIONS:
College degree in Computer Science, Information Security, Engineering, related field, or equivalent experience.
5+ years of work experience in Information Security, and 4+ years in similarly technical roles, such as those working with networking, client and server management.
Knowledge of common Internet protocols, applications and networking technologies.
Experience in monitoring hybrid cloud environments is desired. (AWS, Azure AD, Microsoft Cloud/M365)
Experience navigating and querying current SIEM technologies is preferred (Splunk, QRadar, SumoLogic, Microsoft Sentinel, etc.)
Experience using/querying TIP (Threat Intelligence Platforms) are desirable.
Knowledge of attack vectors (malware, web application, social engineering, etc.)
Understanding of behavior and capabilities of malware and identifying indicators of compromise and usage of sandboxing technologies or services.
Knowledge of various security methodologies and processes, and technical security solutions (firewall, packet analysis, SIEM, endpoint detection and response and intrusion detection systems)
Practical experience of operating systems (Linux, Windows, MacOS), network communication protocols, firewalls, web application firewalls, packet analysis, log analysis, endpoint security technologies.
Demonstrated experience in effectively partnering across organizational teams, working collaboratively with professionals that support end-user services, network technologies, cloud computing, infrastructure, and applications.
An ability to identify and assesses the severity and potential impact of threats and communicate assessment findings in a way that consistently drives objective, fact-based decisions.
Strong decision-making capabilities with a proven ability to weigh relative business impacts against the importance of security measures.
A willingness to continuously learn and develop skills commensurate to this role and other potential growth opportunities within and across the organization.
Industry recognized certifications, ISC2, GIAC, ISACA certifications are preferred.
Remote candidates welcome
Must be authorized to work in the US without company sponsorship
Your underwriting career here means collaboration, inclusivity, innovative thinking and so much more. Here, doing things the way they’ve always been done isn’t a part of the job. Here, you’ll be putting your creative insights to work with other underwriters and leaders, having a seat at the table with key decision-makers. And you’ll have any number of opportunities for your career to grow in whatever direction you choose.
As a Small Commercial Underwriter, you will handle all commercial lines, including Business Owner's Policy (BOP), Commercial Automobile, and Workers' Compensation and Umbrella.
You will accurately develop and price individual risks, analyze loss and risk information, and recognize "red flags" and file inconsistencies in order to write profitable commercial business.
Partner with an assigned sales rep to achieve profit and growth objectives.
Develop and maintain relationships with assigned agents to synthesize the value proposition and drive optimal business results in a highly competitive marketplace.
Plan and prioritize work activities to achieve desired results within necessary time frames.
We’ll Be a Good Match if You Have:
A customer-first mindset, putting our customers at the center of everything you do.
A passion for making decisions through both analyzing the data and employing critical thinking skills.
A team spirit and desire to work collaboratively.
A financial mindset to help make the best decisions.
Ability to own your work and following through on commitments.
Ability to decipher and execute within a fluid and changing business environment.
An understanding of how to build relationships and trust among diverse groups.
The ability to advance their careers into technical OR leadership positions
Qualifications:
Bachelor’s Degree preferred, or equivalent combination of education, training and experience
A minimum of 3 years of Small Commercial underwriting experience
Demonstrated success in developing and maintaining solid relationships with all internal and external business partners
Excellent communication, interpersonal and presentation skills
An ability to think analytically about business problems, make recommendations and propose solutions.
High energy self-starter, who is resilient and has an entrepreneurial spirit
Demonstration of solid time, organizational, and desk management skills
Goal-oriented and delivers outcomes
Ability to challenge the status quo and compete to win
Superior technical knowledge and sound decision-making and analytical skills.
You are a driven and motivated problem solver ready to pursue meaningful work. You strive to make an impact every day & not only at work, but in your personal life and community too. If that sounds like you, then you've landed in the right place.
The Hartford's Enterprise Data Organization is seeking a Sr. Data Engineer/Tech Lead in our Hartford, CT office or remote w. We are seeking a talented professional with a proven track record of engineering and operationalizing a next-generation analytics solution suite using Cloud (AWS) and Big Data Technologies. Our ideal candidate will leverage deep technical expertise and strong communication skills to deliver both investment and maintenance projects within the Personal Lines portfolio.
Responsibilities include but are not limited to:
Design and develop high quality, scalable software modules for next-generation analytics solution suite
Prototype high impact innovations, catering to changing business needs, by leveraging new technologies (AWS – Cloud and Big Data)
Possesses functional knowledge and skills reflective of a competent practitioner with the ability to deliver on work of the highest technical complexity
Consults with functional management in the analysis of short and long-range business requirements and recommends innovations which anticipate the future impact of changing business needs
Works closely with client management to identify and specify the complex business requirements and processes for diverse development platforms, computing environments (e.g., Cloud, host based, distributed systems, client server), software, hardware, technologies and tools • Provides highly technical consulting and leadership in identifying and implementing new uses of information technologies that assist the functional business units in meeting their strategic objectives
Reviews the disaster recovery plan to ensure that new systems promote uninterrupted systems operation
Coordinate activities with cross-functional IT unit stakeholders (e.g., database, operations, telecommunications, technical support, etc.)
Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solution for the design of the system
Formulates logical statements of business problems and devises, tests, and implements efficient, cost-effective application program solutions (e.g., codes and/or reuses existing code through the use of program development software alternatives and/or integrates purchased solutions)
Prepares charts, tables, and diagrams to assist in analyzing problems, utilizing various business, scientific, engineering, and mathematical techniques. Analyzes existing system and programming logic to provide more efficient machine operations or to identify difficulties, and revises the logic and procedures involved as necessary
Primary technical point of contact for interaction with other cross-functional units and teams.
Assign personnel to the various projects or application components, and direct their activities
Review, evaluate and prepare periodic activity and progress reports for the team
Qualifications
Bachelor’s degree in Computer Science or a related discipline and 7 or more years’ experience in IT systems analysis and application program development, or an equivalent combination of education and work experience
7+ years ETL / Data Integration / Big Data / Cloud (AWS) Technologies experience
4+ years Big Data / Cloud (AWS) Technologies experience
AWS / Big Data Technologies certification preferred
Knowledge of Oracle, Talend, Unix/Linux Shell scripting, Autosys scheduling tool, Sub Version, version control Tools
Strong data warehouse applications knowledge in financial/insurance domain
Knowledge of ErWin modeling, Big Data Distributed Processing (HDFS, Hive, Spark, PySpark), AWS, Data Analytical languages R, Python preferred
Good programming skills in Java
Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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