San Antonio, Colorado, Arizona, New Mexico, Texas-,Washington, Utah
Oklahoma-Philadelphia, PA, Syracuse, NY, Massachusetts, Hartford, CT,
East Windsor, NJWindsor, CT, 100% Remote
Nearly 19,000 employees use their unique talents in careers that span various disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.
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San Antonio, Colorado, Arizona, New Mexico, Texas-,Washington, Utah
Oklahoma-
Role Summary:
Answering inquiries from existing customers and clients and other affiliated partners regarding insurance questions or problems. You will handle a variety of inbound telephone calls supporting AARP Personal lines auto insurance. No selling is involved, and you will receive ongoing training and support as you build your career at The Hartford.
Start Date: October 25th, 2021
Training Hours: Monday - Friday 10:30am - 7:00pm EST
Post Training Hours: Monday - Friday 12:30pm - 9:00pm EST and Every Other Saturday 9:30am - 6:00pm EST
After training, when working every other Saturday, employees will receive Wednesday off during those weeks
This role could be a good fit if you:
Enjoy helping customers over the phone
Have the ability to learn insurance products and processes in a remote training environment
Thrive in a fast-paced work environment
Can commit to the training and work schedule
Have a dedicated workspace free from distractions during work and training hours
The Hartford could be a good fit if you value organizations that:
Embrace differences by inspiring inclusion and investing in people
Encourage people to share their experiences and ideas while building stronger relationships through Employee Resource Groups, including virtual chapters.
Commit to mitigating climate change, conserving natural resources, and taking steps to reduce the carbon footprint each year.
Positively impact the lives of 10 million people by year-end 2022 by encouraging our workforce to invest their time, talent, and generosity in the communities they live and work in.
Place ethics & integrity above all else; doing the right thing every day
Reward performance and develop leaders to engage, coach, and support staff by utilizing well-defined learning and development.
At The Hartford, our compensation philosophy is simple: we pay competitive base salaries and reward performance with a quarterly incentive program.
In accordance with Colorado EPEWA, the salary for this role in Colorado is $18.85hr.
How We Focus on Your Wellbeing:
This is a work from home position providing you with the opportunity to balance a fulfilling work and personal life
Medical, Dental, Vision, Life and Disability Insurance. Effective day 1.
19 days paid time off in your first full year and Paid holidays.
Tuition reimbursement - up to $5,250 (undergraduate) and $6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements).
Student Loan Paydown Program – eligible to participate after 6 months of service. The Hartford will make a direct contribution of $125 per month – with a lifetime maximum up to $10,000 – as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster.
Paid volunteer opportunities
Click on this link to learn more about our comprehensive benefits package and award-winning well-being program: https://www.thehartford.com/careers/benefits
You’ll benefit from this experience by:
Working in a high-performance culture – where people are inspired and enabled to be and do their best
Embarking on a career with an organization committed to supporting the growth and development of our employees, our greatest asset
Partaking in 8 weeks of paid training
RESPONSIBILITIES:
Leadership
Serve as part of a team to drive focus and deliver on the highest priority business needs and initiatives. Lead, coach, mentor, and assist other team members as necessary and alignment with business objectives
Project Management: Lead and support projects and initiatives across Operations and Claims, completing business requirements, testing and input on IT projects, determine/validate staffing and expense impacts of projects, and communicate project status. Assess the strengths and opportunities of projects to drive efficiency and improvement. Manage and monitor project timelines to deliver desired outcomes and business results.
Invest Projects: this position has the potential to lead, support, influence and assist in the delivery of investment projects.
Leads and participates in the design, development, and implementation of strategies and tactics for effective and efficient process management and continuous improvement
Provides guidance and advice to front line managers and Directors on process management and continuous improvement and tactical implications to the process of business decisions
Business Planning and Strategy
Leads and participates in the development and implementation of short (1yr.) and long (3-5 yrs.) term strategic direction and business plans for Operational level processes
Leads and assists with the collection and analysis of Voice of the Customer and Voice of the Business data
Ensures that strategic direction and business plans (including VOC and VOB) translate into tactical and operational impacts of strategic direction on Operational level processes
Leads and assists with collection and analysis of internal and external benchmarking information and third party assessment data in order to inform requirements and business decisions
Applies best practices to all aspects of process management and continuous improvement of Operational level processes.
AS A SALES AGENT YOU WILL:
Provide insurance recommendations, quotes, and issue policies.
Use a consultative approach to determine customer needs, build rapport, and provide solutions based on current products and service offerings.
Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage knowledge and resources to provide the appropriate solutions.
Complete approximately 12 weeks of paid training, including preparation and sponsorship for your Personal Lines insurance exam. Those who are already licensed will receive 10 weeks of training instead WHAT WE ARE LOOKING FOR:
Demonstrated background in sales, insurance, call center, retail, or a related field preferred.
Resiliency and tenacity are a must, as well as a compelling sales aptitude and exceptional negotiation skills.
Individuals who thrive in a fast-paced environment.
High school diploma, College degree or equivalent work experience, and up to one-year of sales experience.
Bilingual skills preferred.
Location(s): Remote
Start Date: October 25, 2021
Training Hours:
Monday thru Friday 10:30 am - 7:00 pm EST.
Post Training Hours:
Monday thru Friday 10:30 am - 7:00 pm EST and every other Sunday, 9:30 am - 6:00 pm. You will have Thursday off when you work on Sunday. You will also receive a 5% shift differential when you begin your Sunday rotation.
COMPENSATION:
The base salary for this position is approximately $37,000 - $42,000 annually ($17.79 - $20.20 hourly) based on experience.
Competitive monthly sales incentive plan.
Opportunities for career progression promotions within the sales roles.
Opportunity for 5% language differential for Spanish-English Bilingual skills after training.
AS A SALES AGENT YOU WILL:
Provide insurance recommendations, quotes, and issue policies.
Use a consultative approach to determine customer needs, build rapport, and provide solutions based on current products and service offerings.
Utilize active listening and critical thinking skills to quickly analyze and clearly understand a specific request or customer need, and then leverage knowledge and resources to provide the appropriate solutions.
Complete approximately 12 weeks of paid training, including preparation and sponsorship for your Personal Lines insurance exam. Those who are already licensed will receive 10 weeks of training instead
Location(s): Remote
Start Date: October 25, 2021
Training Hours:
Monday thru Friday 10:30 am - 7:00 pm EST.
Post Training Hours:
Monday thru Friday 10:30 am - 7:00 pm EST and every other Sunday, 9:30 am - 6:00 pm. You will receive Thursday off when you work on Sunday. You will also receive a 5% shift differential when you begin working the Sunday rotation.
COMPENSATION:
The base salary for this position is approximately $37,000 - $42,000 annually ($17.79 - $20.20 hourly) based on experience.
Competitive monthly sales incentive plan.
Opportunities for career progression promotions within the sales roles.
5% salary differential for Spanish/ Bilingual skills after training
WHAT WE ARE LOOKING FOR :
Candidates must be Bilingual & fluent in Spanish
Demonstrated background in sales, customer service, insurance, call center, retail or a related field preferred
Resiliency and tenacity is a must! As well as a compelling sales aptitude and exceptional negotiation skills
Individuals who thrive in a fast-paced environment
High school diploma, College degree or equivalent work experience. Up to one-year of sales experience.
Philadelphia, PA,Syracuse, NY,Massachusetts,Hartford, CT,
East Windsor, NJWindsor, CT Remote
1+ years within Property Damage Only required
· Handle a high volume of claims, with a focus on financial accuracy, appropriate file disposition, and adherence to statutory guidelines
· Investigating auto bodily injury (ABI) claims to determine liability exposures and subrogation
· Handling of injury exposures with attorneys as well as unrepresented parties
· Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication
· Ability to make decisions with the customer at the center of everything we do
· Utilize critical thinking skills to gather and analyze analytical information which leads to sound claims decisions
· Continually evaluate self against performance targets and strive to exceed expectations
· Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
· Embrace a culture of continuous improvement
· Leverage contemporary technology to achieve accurate and efficient claim outcomes
Qualifications:
· College degree preferred High School Diploma required.
· 1+ years within Property Damage Only required
· Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
· Passionate desire to help both internal and external customers
· Ability to embrace change and flourish with industry-changing technology and trends
· Critical thinking skills inclusive of investigation, decision making and conflict resolution
· Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry
· Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations
· Ability to produce clear and grammatically accurate correspondence
· Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering
·
Additional Information:
· Start date: November 8, 2021
· Work Schedule: Monday - Friday Core business hours, Eastern Time Zone
· As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training. You should have no schedule conflicts during training..
This is a 100% remote, work-from-home opportunity.
1+ years within Property Damage Only required
Handle a high volume of claims, with a focus on financial accuracy, appropriate file disposition, and adherence to statutory guidelines
Investigating auto bodily injury (ABI) claims to determine liability exposures and subrogation
Handling of injury exposures with attorneys as well as unrepresented parties
Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication
Ability to make decisions with the customer at the center of everything we do
Utilize critical thinking skills to gather and analyze analytical information which leads to sound claims decisions
Continually evaluate self against performance targets and strive to exceed expectations
Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
Embrace a culture of continuous improvement
Leverage contemporary technology to achieve accurate and efficient claim outcomes
Qualifications:
College degree preferred, High School Diploma required.
1+ years within Property Damage Only required
Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
Passionate desire to help both internal and external customers
Ability to embrace change and flourish with industry-changing technology and trends
Critical thinking skills inclusive of investigation, decision making and conflict resolution
Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry
Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations
Ability to produce clear and grammatically accurate correspondence
Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering
Additional Information:
Start date: November 8, 2021
Work Schedule: Monday - Friday 8:00 AM - 5:00 PM Pacific Time
As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training. You should have no schedule conflicts during training.
As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.
Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps and (2) your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
RESPONSIBILITIES:
Leadership
Serve as part of a team to drive focus and deliver on the highest priority business needs and initiatives. Lead, coach, mentor and assist other team members as necessary and alignment with business objectives
Project Management: Lead and support projects and initiatives across Operations and Claims, completing business requirements, testing and input on IT projects, determine/validate staffing and expense impacts of projects, and communicate project status. Assess the strengths and opportunities of projects to drive efficiency and improvement. Manage and monitor project timelines to deliver desired outcomes and business results.
Invest Projects: this position has the potential to lead, support, influence and assist in the delivery of investment projects.
Leads and participates in the design, development and implementation of strategies and tactics for effective and efficient process management and continuous improvement
Provides guidance and advice to front line managers and Directors on process management and continuous improvement and tactical implications to process of business decisions
Business Planning and Strategy
Leads and participates in the development and implementation of short (1yr.) and long (3-5 yrs.) term strategic direction and business plans for Operational level processes
Leads and assists with the collection and analysis of Voice of the Customer and Voice of the Business data
Ensures that strategic direction and business plans (including VOC and VOB) translate into tactical and operational impacts of strategic direction on Operational level processes
Leads and assists with collection and analysis of internal and external benchmarking information and third party assessment data in order to inform requirements and business decisions
Applies best practices to all aspects of process management and continuous improvement of Operational level processes
Continuous Improvement and Integrating Change
Leads and executes continuous improvement of Operational level processes and tactical and operationally driven changes to the process including.
Drive process improvements and efficiencies to reduce handle time, and to eliminate phone calls and paper requests
Drive to digital and self-service strategies
Automation including real-time processing, robotics, and artificial intelligence solutions
Process and vendor management to drive down exception rates and another handoffs, and ultimately bring work back onshore
Creating, managing, and updating a Continuous Improvement Plan and process
Executing and managing continuous improvement projects and activities that are tactical and operational
Developing and implementing a root cause analysis process and document
Redesigning the process represented in a future state map and translated into continuous improvement activities
Identifying and integrating into the Continuous Improvement Plan tactical and operational changes that are caused to the Operational level process and that fall outside the continuous improvement process.
RESPONSIBILITIES:
Manage Claim professionals with corresponding claim inventories
Maintain, effectively communicate and teach a thorough understanding of business vision, strategies, and plans for achieving business goals
Manage and implement change including explaining drivers for business goals
Use critical thinking skills to gather information, apply sound reasoning, draw appropriate conclusions and make sound decisions based on a mixture of analysis, experience, and judgment
Manage claim assignment process by identifying claim complexity and ensuring proper assigning to the appropriate claim handler
Oversee the completion and execution of the investigation, in compliance with corporate claim standards and procedures, and statutory, regulatory and ethics requirements
Use organizational and communication skills to effectively manage the resolution of assigned claims, manage claim deadlines, and use resources appropriately
Properly apply statutory laws and regulations of applicable jurisdiction
Effectively provides supervision, motivation, coaching, training, and counseling of Analysts.
Monitors daily activities of Analysts to ensure desired productivity and customer service goals are met.
Assigns, distributes and coordinates work of the team with other teams in the area ensuring consistent, efficient and timely delivery of internal/external service.
Participates with team by making recommendations on staff performance assessment and development.
Leave documentation reflects a solid understanding and application of contractual requirements and provisions
Solid knowledge of business, compliance, information resources, tools, regularly accessed to support decision making and business acumen
Utilizes management reports to validate compliance and identify result variances
Manage and/or participate with departmental projects while adhering to and meeting claim metrics, business objectives, and results in expectation.
Assures Coordinators meet service metrics including TAT, mail/diaries and meet or exceed established productions standards
Ensure customer service metrics, including return phone calls/e-mail meet or exceed standards.
Builds and maintains positive customer relationships while managing customer expectations and timely resolution of customer issues.
Contributes toward meeting/exceeding quarterly satisfaction survey result objectives
Proactively manages team workloads to reduce TAT and avoid backlogs
Team/Units Meet/Exceed overall Quality Assurance standards
Meets or exceeds all Performance Guarantees
Effectively executes Team Leader responsibilities related to performance management and business objectives.
Collaborates effectively with peers to achieve shared goals.
Develop and maintain a staff capable of meeting objectives.
Delegates appropriately to achieve team goals and to develop diverse talents among team members.
QUALIFICATIONS:
2+years of leadership experience which may include: direct team oversight, project work and/or training/mentoring experience.
1+ year of Group Benefit and leave of absence claims experience preferred.
Must possess the ability to communicate complex information in a mentoring/training situation.
Solid technology acumen and proficiency with MS Office (Outlook, Word, PowerPoint & Excel).
Excellent organizational and prioritization skills.
Strong focus on delivering outstanding customer service.
Solid organizational skills with the ability to ensure consistent performance of the team to unit objectives.
Strong analytical skills with the ability to interpret and use data to develop effective solutions.
College degree or equivalent work experience.
What’s in it for you?
Apply your curiosity and problem-solving skills to deliver innovative solutions that will have an impact on our business partnering closely with the Finance Product Owner to discover and solve automation use cases based on value.
Apply your knowledge of RPA and building, engineering, and integrating software using UI Path and other tools on-premises and on the cloud and continue to develop those skills.
Explore automation best practices, UIPath capabilities with Insights, Process Mining and AI as well as cloud robotics opportunities.
Experience working in a fast-paced environment – driving business outcomes with an Agile and DevSecOps mindset.
Opportunity to expand your communication, analytical, interpersonal, and organizational skills while working with multiple vendors, IT leaders, and business teams.
Opportunity to coach and mentor team members and strengthen your leadership skills.
Supporting an environment that fosters a can-do attitude and opportunity for growth and advancement based on consistently demonstrated performance.
Qualifications
Bachelor's degree in Computer Science or related discipline.
5+ years of RPA/IPA experience with 2 years of that hands-on experience working with UI Path (or similar tool such as WorkFusion, Automation Anywhere, or Blue Prism), Orchestrator, and Unattended Bots.
3+ years in a technical leadership role
Advanced knowledge of MS Office suite, MS Excel, Macros.
Demonstrated ability to manage multiple priorities, deliberate and influence solution design, troubleshoot and resolve problems across the technology stack, and a proven record of delivering secure, maintainable, performant, quality, working solutions.
Strong hands-on experience of programming in at least one of the following: Python, Java, .Net/C# or another object-oriented language.
Strong hands-on experience with relational databases (e.g. SQL Server, Oracle) and PL/SQL DDL and DML.
An Agile and DevSecOps mindset, with experience to demonstrate this
Preferred
Experience providing technical leadership for an Agile SCRUM team.
UI Path Certification.
A system engineer or senior developer background with the ability to learn quickly and share your knowledge with the team
Experience implementing RPA integrating with finance systems and ERP solutions
AWS Cloud Practitioner Certification.
Experience with applications in AWS cloud architecture, cloud automation, and scripting.
Experience with building web applications using .NET Core/MVC or Node JS and JavaScript frameworks: Angular, React.
RESPONSIBILITIES:
Leadership
Serve as part of a team to drive focus and deliver on the highest priority business needs and initiatives. Lead, coach, mentor, and assist other team members as necessary and alignment with business objectives
Project Management: Lead and support projects and initiatives across Operations and Claims, completing business requirements, testing and input on IT projects, determine/validate staffing and expense impacts of projects, and communicate project status. Assess the strengths and opportunities of projects to drive efficiency and improvement. Manage and monitor project timelines to deliver desired outcomes and business results.
Invest Projects: this position has the potential to lead, support, influence and assist in the delivery of investment projects.
Leads and participates in the design, development, and implementation of strategies and tactics for effective and efficient process management and continuous improvement
Provides guidance and advice to front line managers and Directors on process management and continuous improvement and tactical implications to the process of business decisions
Business Planning and Strategy
Leads and participates in the development and implementation of short (1yr.) and long (3-5 yrs.) term strategic direction and business plans for Operational level processes
Leads and assists with the collection and analysis of Voice of the Customer and Voice of the Business data
Ensures that strategic direction and business plans (including VOC and VOB) translate into tactical and operational impacts of strategic direction on Operational level processes
Leads and assists with collection and analysis of internal and external benchmarking information and third party assessment data in order to inform requirements and business decisions
Applies best practices to all aspects of process management and continuous improvement of Operational level processes
Continuous Improvement and Integrating Change
Leads and executes continuous improvement of Operational level processes and tactical and operationally driven changes to the process including.
Drive process improvements and efficiencies to reduce handle time, and to eliminate phone calls and paper requests
Drive to digital and self-service strategies
Automation including real-time processing, robotics, and artificial intelligence solutions
Process and vendor management to drive down exception rates and another handoffs, and ultimately bring work back onshore
Creating, managing, and updating a Continuous Improvement Plan and process
Executing and managing continuous improvement projects and activities that are tactical and operational
Developing and implementing a root cause analysis process and document
Redesigning the process represented in a future state map and translated into continuous improvement activities
Identifying and integrating into the Continuous Improvement Plan tactical and operational changes that are caused to the Operational level process and that fall outside the continuous improvement process.
Responsibilities:
Adhere to the rehabilitation hierarchy to manage RTW referrals from Ability Analysts and Clinical Case Managers by coordinating and implementing job accommodations, worksite modification, transitional return to work plans, job placement services, and/or vocational retraining to return the claimant to work.
Contact physicians as needed to clarify current and future abilities, discuss incorporating RTW as part of the treatment plan and collaborate on accommodations or additional treatment needed to achieve a safe, sustained RTW.
Collaborate with internal and external resources to identify tools and resources for claimants and employers that can be used to expedite RTW efforts.
Proactively discuss RTW with claimants, set RTW expectations, engage the claimant in RTW planning, and coordinate claimant participation in a variety of activities designed to prepare them for successful re-entry to the workforce.
Provide job-seeking skills training to claimants and instruction on how to effectively complete job applications, research local labor markets for claimant marketability, evaluate and make recommendations for resumes and cover letters, and improve interviewing skills through vocational support, guidance, counseling, and education.
Actively research the local labor market in order to maintain a working knowledge of the claimant’s potential for alternative job placement with a new employer.
Coordinate the claimant’s vocational training or retraining program, if participation is determined to be appropriate while maximizing cost-effectiveness and coordinating and monitoring the claimant’s participation to successful and timely completion of the retraining program.
Qualifications:
Master's degree in Counseling and CRC designation required.
Candidates may be certified Vocational Experts, Rehabilitation Counselors, or any other vocational professional whose expertise meets the needs of the clinical team.
Minimum of 3 years of related experience preferred.
Knowledgeable of return to work best practices, ergonomics, FMLA, and related Human Resources topics required.
This is a 100% remote work from home position.
Additional Information:
For full-time, occasional, part-time or remote positions: (1) high-speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.
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