All positions listed below are Fully remote US locations also specific locations including but not limited to: FL, GA, IA, IL, IN, MI, MN, NE, NC, ND, SC, TN, WI, SC, Puerto Rico.
The Auto Club Group (ACG) is one of more than 50 individual AAA clubs throughout the United States and Canada. ACG now represents over 13.5 million members and is one of the largest clubs in the national AAA association. Headquartered in Dearborn, MI, ACG employs over 9,500 people and covers a 13-state region consisting of Florida, Georgia, Iowa, Michigan, Nebraska, North Dakota, Tennessee, Wisconsin, North Carolina, South Carolina, and portions of Illinois, Indiana, and Minnesota as well as the territory of Puerto Rico.
Requirements
Education:
Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience
Completion of the Insurance Institute of America’s: General Insurance Program, Associate in Claims, Associate in Management or equivalent
CPCU coursework or designation
Xactware Training
Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience
In states where an Adjuster’s license is required, the candidate must be eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as specified for appropriate states.
Must have a valid State Driver’s License
Experience:
Three years of experience with:
Negotiating claim settlements
Securing and evaluating evidence
Preparing manual and electronic estimates
Subrogation claims
Resolving coverage questions
Taking statements
Establishing clear evaluation and resolution plans for claims Knowledge of:
Fair Trade Practices Act as it relates to claims
Subrogation procedures and processes
Intercompany arbitration
Handle claims to the line Claim Handling Standards
Follow and apply ACG Claim policies, procedures, and guidelines
Work within assigned ACG Claim systems including basic PC software
Perform basic claim file review and investigations
Demonstrate effective communication skills (verbal and written)
Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting an understanding of their problems and responding to questions and concerns
Analyze and solve problems while demonstrating sound decision-making skills
Prioritize claim related functions
Process time-sensitive data and information from multiple sources
Manage time, organize and plan workload and responsibilities
Safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.
Research analyze and interpret subrogation laws in various states
Travel outside of assigned territory which may involve an overnight stay
Relocate, work evenings or weekends
Requirements Qualifications We’re looking for candidates who: Preferred Qualifications: Education
College-level coursework in Business Administration or a related field.
Experience in the application of underwriting policies, practices and procedures.
IMS/POS experience with insurance transactions.
CPCU, IIA, LOMA or other insurance-related coursework.
Knowledge of company property/casualty/commercial insurance products and processing procedures.
Required Qualifications: Education:
High School diploma or equivalent
35 wpm accurate typing
Experience in/with:
PC software applications
Preparing business documents
Analyzing written directions and determining the appropriate action
Problem-solving
Knowledge and skills:
Underwriting policies, practices, and procedures
Property/casualty/commercial insurance terminology
Communicate effectively with others
Perform basic math calculations
Review policies to ensure rating accuracy/completion and correct policies within established limits
Organize, file, and assemble documents
Work within a team environment
Present information in a clear concise manner
Track and log daily activities
Now Hiring Customer Service Representatives to be heroes every day, serving our members in need of Emergency Roadside Service. Customer Service Representatives are focused on doing what is right for our members in their time of need while helping them enjoy life’s journey with peace of mind. We are hiring qualified individuals to work from home in Colorado, Florida, Georgia, Illinois, Indiana, Iowa Michigan, Minnesota, Nebraska, North Carolina, North Dakota, South Carolina, Tennessee, and Wisconsin.
Responsibilities
You can make a difference by helping our members during stressful situations. Come to the rescue by:
Providing superior customer service during every member interaction.
Responding to a high volume of emergency road service requests in a call center environment.
Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.
Analyzing member accounts to determine additional products and services that benefit the member.
Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion.
With our powerful brand and the mentoring we offer, you will find your position as a Customer Service Representative can lead to a rewarding career at our growing organization. To prepare you for this exciting opportunity, we offer:
Full-time paid Training beginning January 7, 2022.
Hours during Virtual Training Monday through Friday from 8:30 am – 5:30 pm EST/7:30 am – 4:30pm CST
Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)
Voluntary overtime opportunities
As a reward for your passion and commitment, we offer:
Competitive base pay (based on location) plus shift premium for evening periods.
$500 sign-on bonus, paid in two installments after 90 and 180 days of employment
Performance-based incentives
$250 Perfect Attendance bonus after 90-days of incident-free attendance
We also offer a performance-based pay increase after 6 months of employment
Comprehensive benefits package to include Medical, dental, and vision benefits, matching 401(k), paid time off, holiday pay
Corporate Incentive Program
Complimentary AAA Membership
Employee Referral Bonus
Employee recognition program
Requirements
Qualifications
We’re looking for candidates who:
Preferred Qualifications:
Education:
Master’s degree in Mathematics, Actuarial Science, Statistics or a related field
Experience:
One year of insurance-related statistical/predictive modeling experience
experience in personal lines Property and Casualty with a specific focus on actuarial research
Predictive modeling in an insurance environment
Required Qualifications: Education:
Bachelor’s degree in Mathematics, Actuarial Science, Statistics or a related field
Experience:
analyzing requests for information to determine required data
manipulating data in preparation for modeling exercise
utilizing, reviewing and documenting internal automated systems, programs and processes
performing research and statistical analysis to complete assignments
Knowledge and Skills:
knowledge of PC software applications (e.g. Word, Excel, PowerPoint, Access, etc.)
knowledge of predictive modeling techniques and principles
knowledge of SAS, SQL, Python, R or similar data mining application
solid understanding of programming, database, and data mining principles
demonstrate strong analytical and problem-solving skills
plan, organize, gather, analyze and convert data from numerous sources to satisfy reporting requirements and deadlines
produce and compile reports
analyze rate revisions and changes on all lines of business
present information from the research and statistical analysis to enhance corporate decision-making process
perform analyses of automated/manual systems and processes
analyze and solve business problems
support multiple projects simultaneously and work well in a team environment
research and utilize new programming and data mining techniques
make oral presentations to business units
represent the department on inter-department teams
communicate effectively with others in a work environment both orally and in writing
Responsibilities
Now Hiring Bilingual Spanish Customer Service Representatives to be heroes every day, serving our members in need of Emergency Roadside Service. Customer Service Representatives are focused on doing what is right for our members in their time of need while helping them enjoy life’s journey with peace of mind
How you will benefit:
To prepare you for this exciting opportunity, we offer:
Full-time paid Training beginning January 18, 2022.
Hours during Virtual Training Monday through Friday from 10:00 am – 6:30 pm EST/9:00 am – 5:30 pm CST
Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)
Voluntary overtime opportunities
As a reward for your passion and commitment, we offer:
Competitive base pay (based on location) plus shift premium for evening periods.
$500 sign-on bonus, paid in two installments after 90 and 180 days of employment
Performance-based incentives
$250 Perfect Attendance bonus after 90-days of incident-free attendance
We also offer a performance-based pay increase after 6 months of employment
Bi-Lingual a plus — Subsidy for bilingual skills (Must be fluent in Spanish and English)
Comprehensive benefits package to include Medical, dental, and vision benefits, matching 401(k), paid time off, holiday pay
Corporate Incentive Program
Complimentary AAA Membership
Employee Referral Bonus
Employee recognition program
Requirements
Qualifications We’re looking for candidates who:
Have a high school diploma or equivalent
Minimum: 6 months of customer service experience in a fast-paced computer automated business environment.
Basic knowledge of PC navigation, Internet usage, sending receiving emails, toggling between applications, and other skills and computer knowledge is required
Bi-Lingual – Must be fluent in Spanish and English
Soft sell skills
Ability to multi-task
Ability to troubleshoot minor computer issues
Desire and capability to work from home and/or in an office environment
Preferred: 1-2 years of customer service. Advanced computer skills. Prior sales experience.
Home Office Requirements include:
A designated workspace free from interruptions and distractions
Workspace large enough for monitors, laptop and phone
100MB per second high-speed Internet with the ability to connect a computer and phone line directly into a modem
Personal laptop or computer (Chrome Book or Tablets will not provide the necessary bandwidth to perform duties)
Ability to plugin (4) outlets with power strips
Personal cell phone during training with the ability to download company apps for network access
Earbuds or phones recommended
Requirements
Qualifications
II. Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
Bachelor’s degree in Business Administration, Information Systems, Statistics, Insurance or related field
Experience:
Five years of experience in HRIS reporting and analysis to include:
Using tools for statistical analysis and database querying in support of analytics
Utilizing desktop computing skills, including use of one or more word-processing, spreadsheet and presentation graphics software programs
Conducting needs assessments
Evaluating effectiveness and efficiency of reporting processes
Analyzing performance problems
Preparing and presenting information to management
Modeling and monitoring
Gathering, researching, and analyzing data to develop recommendations for management review
Working with third-party/outside vendors
Knowledge of:
Reporting, modeling and analytic techniques
HR practices and procedures
HR delivery systems
Project planning and management techniques
Ability to:
Analysis and interpretation of data
Achieve stated objectives within the designated time frame
Provide analytical skill/content knowledge to contribute to team effort
Provide input on work process enhancements
Interact with representatives of various business units
Develop and present complex reports
Demonstrate customer service skills
III. Preferred Qualifications
Talent Acquisition practices and procedures
Talent Acquisition delivery system
Requirements
We are looking for candidates who have:
High School diploma or equivalent.
Six months of customer service experience
Call center experience preferred but not required
Ability to provide a high level of customer service in a professional environment
Ability to cross and upsell member benefits
Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications and more. Ability to toggle back and forth between applications.
This position will require that you have the following equipment for training and job performance:
Desktop or laptop computer with speakers and microphone option
High-Speed Internet access with minimum speeds of 100MB
Ability to connect to a router/modem with Ethernet cable
Personal cell phone or home phone
Ability to download company apps on cell phone or tablet
Earbuds/earphones with a microphone or computer speakers with a microphone are required for training (to watch videos, etc.). They will also be useful required times for coaching and training once OJT is over.
You can make a difference by helping our members during stressful situations. Come to the rescue by:
Providing superior customer service during every member interaction.
Responding to a high volume of emergency road service requests in a call center environment.
Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.
Analyzing member accounts to determine additional products and services that benefit the member.
Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion.
equirements
Education:
Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience
Completion of the Insurance Institute of America’s: General Insurance Program, Associate in Claims, Associate in Management or equivalent
CPCU coursework or designation
Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience
In states where an Adjuster’s license is required, the candidate must be eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as specified for appropriate states.
Must have a valid State Driver’s License
Experience:
Five years of experience in the following:
Georgia Claim Handling Experience
Negotiation of complex claim settlements
Securing and evaluating evidence
Preparing manual and electronic estimates
Subrogation claims
Resolving complex coverage questions
Taking statements
Establishing clear evaluation and resolution plans for claims
Knowledge and Skills: Advanced technical knowledge of:
Fair Trade Practices Act as it relates to claims
Subrogation procedures and processes
Intercompany arbitration
Litigation Handling
Advanced technical knowledge of:
Negligence Law
No-Fault Law
Medical terminology and human anatomy
Ability to:
Handle claims to the line Claim Handling Standards
Analyze and evaluate complex Georgia Litigated and Non-Litigated Claims
Write Professional Letters
Follow and apply ACG Claim policies, procedures, and guidelines
Work within assigned ACG Claim systems including basic PC software
Perform claim file review and investigations
Demonstrate effective communication skills (verbal and written)
Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting an understanding of their problems and responding to questions and concerns
Analyze and solve problems while demonstrating sound decision-making skills
Prioritize claim related functions
Process time-sensitive data and information from multiple sources
Manage time, organize and plan workload and responsibilities
Safely operate a motor vehicle in order to attend meetings off-site
Travel outside of assigned territory which may involve an overnight stay
Relocate, work evenings or weekends.
Apply today to be a part of AAA – a company known for providing best-in-class service to its members when they need help the most! There is nothing like the feeling of providing safety, security, and peace of mind to members and living out our AAA promise.
How you will benefit:
To prepare you for this exciting opportunity, we offer:
Full-time paid Training beginning January 18, 2022.
Hours during Virtual Training Monday through Friday from 10:00 am – 6:30 pm EST/9:00 am – 5:30 pm CST
Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)
Voluntary overtime opportunities
As a reward for your passion and commitment, we offer:
Competitive base pay (based on location) plus shift premium for evening periods.
$500 sign-on bonus, paid in two installments after 90 and 180 days of employment
Performance-based incentives
$250 Perfect Attendance bonus after 90-days of incident-free attendance
We also offer a performance-based pay increase after 6 months of employment
Bi-Lingual a plus — Subsidy for bilingual skills (Must be fluent in Spanish and English)
Comprehensive benefits package to include Medical, dental, and vision benefits, matching 401(k), paid time off, holiday pay
Corporate Incentive Program
Complimentary AAA Membership
Employee Referral Bonus
Employee recognition program
Requirements
We are looking for candidates who have:
High School diploma or equivalent.
Six months of customer service experience
Call center experience preferred but not required
Ability to provide a high level of customer service in a professional environment
Ability to cross and upsell member benefits
Ability to operate and navigate a laptop or PC often while using multiple applications to include the Internet, Google Maps, Email, company applications and more. Ability to toggle back and forth between applications.
This position will require that you have the following equipment for training and job performance:
Desktop or laptop computer with speakers and microphone option
High-Speed Internet access with minimum speeds of 100mb
Ability to connect to a router/modem with Ethernet cable
Personal cell phone or home phone
Ability to download company apps on cell phone or tablet
Earbuds/earphones with a microphone or computer speakers with a microphone are required for training (to watch videos, etc.). They will also be useful required times for coaching and training once OJT is over.
You can make a difference by helping our members during stressful situations. Come to the rescue by:
Providing superior customer service during every member interaction.
Responding to a high volume of emergency road service requests in a call center environment.
Responding to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road.
Analyzing member accounts to determine additional products and services that benefit the member.
Exceeding performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion.
CO, FL, GA, IA, IL, IN, MI, MN, NE, NC, ND, SC, TN, WI
Requirements
Qualifications
We're looking for candidates who: (Preferred/Required Qualification)
Completion of College level coursework in Personnel Management, Business Administration, or a related field. Bachelor’s degree in Personnel Management, Business Administration, or a related field, preferred.
Prior experience with ATS experience, with tracking & managing candidates.
Proven track record of meeting & exceeding recruitment metrics & key performance indicators.
Four/Five years of experience working through the full-cycle recruiting process in a corporate or agency setting managing requisition loads in a fast-paced environment which is constantly changing in the following Disciplines:
Claims – PIP, Personal Injury & Protection and APD, Auto Physical Damage
Banking and Finance
Experience with establishing and cultivating business relationships with assigned clients and external candidate pools that includes consistent, effective communications
Ability to develop creative approaches to delivering qualified candidates to the internal customer
Collaborating with other recruiters, sourcers, internal and external partners to support the overall recruiting effort
Ensure personal and team accountability while maintaining/performing to established key performance indicators
Assisting in the management and implementation of projects
Advanced Knowledge of:
EEO and Affirmative Action Guidelines
State and Federal selection and hiring regulations
Effective recruiting techniques
Techniques used to develop a strategy
Project planning and leading techniques
Ability to:
Conduct detailed analysis to identify issues and resolutions
Demonstrate efficient project management techniques
Demonstrate strong organization and planning skills
Demonstrate effective strong oral and written communications skills
Demonstrate a high level of attention to detail
Proven commitment to continuous improvement
Develop creative approaches to delivering qualified candidates to the internal customer
Track record of personal accountability, strong work ethic, and integrity
Meet and exceed recruitment metrics and key performance indicators
Work Environment This is a remote position. Must reside within Florida. Training will be on-site at the Tampa AOB office. This is a home-based role with travel to the Tampa office as needed after training.
Responsibilities
Review assigned claims, contact the insured and other affected parties, set expectations for the remainder of the claim, and initiate documentation in the claim handling system.
Complete coverage analysis including a review of policy coverages and provisions, and the applicability to the reported loss.
Ensure all possible policyholder benefits are identified, create additional sub-claims if needed, or refer complex claims to management or the appropriate claim handler.
Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions, and possible recovery potential.
Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
Evaluate the financial value of the loss.
Approve payments for the appropriate parties accordingly.
Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units, or Claims Special Investigation Unit).
Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.
Utilize strong negotiating skills.
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