At TELUS International, we focus on the human connection to deliver high-tech, high-touch customer experiences powered by next-gen digital solutions.
TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 50,000 team members and delivery centers across North and Central America, Europe, and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. Read employee reviews, salaries, and benefits here
Role Summary
As a Project Manager in AI, you are responsible for the day-to-day management of one or more complex AI programs. This role requires class-leading customer engagement involving strong written and verbal communication skills. Collaboration with multiple locations and cross-functional teams will be key to maintaining and improving customer satisfaction, revenue, and margins.
Primary Responsibilities
Recognize customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality, and management teams.
Own and maintain project financials, including revenue recognition, revenue forecasting, and customer billing.
Collaborate with internal teams to initiate and implement procedural changes and customized workflows.
Review customer satisfaction regularly.
While working with our local and off-shore teams, plan and monitor projects to meet deadlines, quality, and budget requirements. Focus on continuous improvements and cost-saving measures.
Optimization through automation – provide innovative solutions to improve processes.
Minimum Requirements
3 – 5 years of experience as a Project Manager, ideally in Machine Learning or a similar environment/domain.
Experience in crowd or data collection projects involving text, speech, image or video, is an advantage. Top-class communication skills, both written and verbal.
General knowledge of artificial intelligence and machine learning. Experience in managing global projects with an extended complexity.
Technical proficiency (including spreadsheets, Office tools, Google Suite). Fluency in English is a must.
Ability to function effectively in a fast-moving, rapidly changing environment. Experience in project financial management and budgeting.
This PM role may also manage Project Coordinator(s) assisting with projects.
Description and Requirements Role Summary We are looking for a Project Coordinator to join our AI team! The Project Coordinator will be in charge of assisting our Project Managers in organizing our ongoing projects. Suitable candidates are self-guided, energetic, and analytic problem solvers. The successful candidate should have exceptional verbal, written, and presentation skills along with an ability to work with tight deadlines. Role Responsibilities
Planning and management of small projects and subprojects independently or in cooperation with other Project Managers.
Ensure timely delivery as per customer quality requirements.
Coordination of small projects and subprojects independently or in cooperation with other Project Managers.
Ensure timely delivery as per customer quality requirements.
Client communication (intercompany and external).
Project administrative and financial tasks.
Vendor coordination.
Track quality, effectiveness and efficiency of production.
Communicate with internal resources to organize and facilitate
Description and Requirements
Position Summary TELUS International is looking for an onsite Receptionist to join our AI Data Collection Team! By applying to this position you will have an opportunity to share your preferred working location from the following cities: San Jose, CA or Seattle, WA Main Responsibilities
Welcome customers to the job location.
Represent and promote the TELUS International brand
Instruct and support customers throughout their time at the job location.
Schedule and track customers’ appointments.
Ensure customers’ satisfaction.
Foresee logistic challenges and solve them proactively.
Report and escalate to management as needed.
Cooperate and report regularly to Program Manager, Project Managers and other team members.
Requirements Availability to work onsite at the job location in Seattle, WA or San Jose, CA
Excellent customer service attitude and experience in customer service, reception, administration tasks.
Experience in working in a global environment.
Very organized, self-driven, and able to work independently.
Possesses a can-do attitude and is able to think outside the box.
Knowledge of Google Workspace (Sheets, Docs, Gmail).
Able to work in a highly secure and confidential environment.
Other language skills are a plus
Description and Requirements TELUS International is looking for a Receptionist for a temporary engagement in the LA - Hollywood area! Main responsibilities
Welcome participants to the job location.
Instruct and support customers/participants throughout their time at the job location.
Schedule and track customers’ appointments.
Ensure customers’ satisfaction.
Foresee logistic challenges and solve them proactively.
Report and escalate to management as needed.
Track data in spreadsheets using Excel knowledge.
Coordinate project activities with team members as needed.
Cooperate and report regularly to Program Manager, Project Managers and other team members.
Requirements Located within commuting distance to the LA - Hollywood area.
Availability to work at the job location at the requested schedule.
Excellent customer service attitude and experience in customer service, reception, administration tasks.
Experience in working in a global environment.
Experience with progress tracking and reporting, comfortable with Excel or Sheets.
Very organized, self-driven, and able to work independently.
Possesses a can-do attitude and is able to think outside the box.
Knowledge of Google Workspace (Sheets, Docs, Gmail).
Able to work in a highly secure and confidential environment.
Other language skills are a plus.
Technical Lead Position Summary
TELUS International is looking for a Technical Lead to join our AI team!
As a Technical Lead on our TELUS AI team, you will provide strategic technical guidance to proactively improve the performance, reliability, security, and cost-effectiveness of customers’ solutions using industry best practices. The Technical Lead will be in charge of evaluating the work processed and implementing technology solutions to meet the business’s current and future needs. The ideal candidate encourages an environment that promotes customer service, excellence, innovation, collaboration, and teamwork.
Primary Responsibilities
Analyze customer data and ensure reporting compliance.
Implement constant efficiency improvement & problem-solving processes.
Lead technical innovation and automation for the services provided to customers.
Organize technical teams, distribute work and monitor progress, quality assurance, and performance, in a multidisciplinary team environment.
Work closely with the Project Managers on planning and execution of program development activities.
Assist the Program Director and Operations Manager in optimizing production team efficiency.
Responsibilities
Team management: supervise technical specialists, issue follow-up and ownership, balance work among team members according to skills and individual workload.
Communication: information gathering, status reports creation, issue solving recommendations, providing technical guidance to other team members.
Technical planning and preparation: analysis of technical requirements, solution proposals, and risk analysis.
Requirements
Bachelor’s degree in Computer Science, Information Systems, or a related technical field
5 + years of experience leading technical teams in a client service capacity; Machine Learning or similar environment/domain preferred.
High level of application experience: Excel, sheets, PowerPoint, etc.
Analysis and problem solving: Strong analytical and troubleshooting skills with a solution-oriented mindset.
Advanced automation and scripting skills: Python, R, others are an advantage.
Proficient in English. Excellent oral and written communication skills.
Enjoy working in a fast-paced environment and the ability to work in a multicultural global environment, with tight deadlines, multi-site teams, and different projects simultaneously.
Able to analyze new and changing scenarios and adapt the project to them.
Organizational Team management, scheduling, issue resolving
Position Summary
As a Project Manager on our TELUS AI team, you will be responsible for the day-to-day management of one or more complex AI programs. The role requires class-leading customer engagement involving strong written and verbal communication skills, ability to empathize with and respond to customers' needs, problem-solving skills, and the ability to function effectively in a fast-moving, rapidly changing environment. Collaboration with multi-location and cross-functional teams will be key to maintaining and improving customer satisfaction, revenue, and profitability.
Primary Responsibilities
Recognize customer needs and proactively focus on fulfilling these needs through innovative thinking and collaboration with internal technical, production, quality, and management teams.
Own and maintain project financials, including revenue recognition, revenue forecasting, and customer billing.
Collaborate with internal teams to initiate and implement procedural changes and customized workflows.
Review customer satisfaction regularly.
While, working with our local and off-shore teams, plan and monitor projects to meet deadlines, quality and budget requirements. Focus on continuous improvements and cost-saving measures.
Optimization through automation – provide innovative solutions to improve processes.
Requirements
Bachelor’s Degree in Information Technology, Data Science, or related field; or an equivalent combination of education and 2+ years experience.
2 – 3 years of experience as a Project Manager; Machine Learning or similar environment/domain preferred.
Available in the US time zone, preferably East Coast or central time zones.
Experience in crowd or data collection projects involving text, speech, image or video, is an advantage.
Experience working in AI/ML programs or teams required
Experience in managing global projects with an extended complexity.
Technical proficiency (including spreadsheets, Google Workspace).
Fluency in English is a must.
Experience in project financial management and budgeting.
Experience in managing small teams.
Problem-solving skills.
Innovative approach.
Ability to optimize tasks and processes.
Proactivity.
Role Summary
We are looking for a Project Coordinator to join our AI team! The Project Coordinator will be in charge of assisting our Project Managers in organizing our ongoing projects. Suitable candidates are self-guided, energetic, and analytic problem solvers. The successful candidate should have exceptional verbal, written, and presentation skills along with an ability to work with tight deadlines.
Role Responsibilities
Planning and management of small projects and subprojects independently or in cooperation with other Project Managers.
Ensure timely delivery as per customer quality requirements.
Coordination of small projects and subprojects independently or in cooperation with other Project Managers.
Ensure timely delivery as per customer quality requirements.
Client communication (intercompany and external).
Project administrative and financial tasks.
Vendor coordination.
Track quality, effectiveness, and efficiency of production.
Communicate with internal resources to organize and facilitate work.
Provide training and technical guidance to team members.
Role Requirements
Enjoy working in a fast-paced environment and the ability to work in a multicultural global environment, with tight deadlines, multi-site teams, and different projects simultaneously.
1 - 2 years of experience in project coordination.
Project experience in testing, language technology, localization, or other relevant domains, an advantage.
Ability to learn new technology and tools.
Excellent Excel skills.
Ability to keep projects on track while supporting project artifacts and communications.
Excellent analytical and problem-solving skills.
Desirable qualities: multitasking, proactive, solution-oriented, eye for detail, good with numbers.
Experience dealing with customers.
Role Summary As an Operations Manager on our AI team, you will be responsible for managing customer relationships of defined global customers. You will own the overall financial health of the different accounts and work with your team and site leadership to improve all areas related to process people and technology. You will be a leader of a local/area team consisting of Program and Project Managers, Project Coordinators and other Team Members. With your active lead, you will coach and support your team and help drive excellence in project execution and continuous improvement of operations. Key Responsibilities
Personally engage with customers as a senior operational leader: understand customer business issues and lead area teams to execute on defined solutions across all service offerings.
Lead, coach, and support team of Program and Project Managers, Project Coordinators, and other Team Members. Track and monitor the performance of global delivery teams and external suppliers to achieve high levels of customer satisfaction, quality, and profitability.
Accountable for increasing organic program revenue, managing margin, and other KPIs.
Work with operations leadership to ensure customer satisfaction and implement continual process improvement, measurement/benchmarking, and automation across all lines of service delivery.
Manage and develop project management standards and methodologies. Responsible for a training program for new Project Management team members.
Responsible for operational revenue forecast and partners with the sales team on sales forecasting.
Primary Requirements
BA/BS required. Advanced business degree preferred.
8-10 years experience in project management, program management, finance or marketing, in Machine Learning or similar environment/domain.
Experience in crowd and data collection projects involving text, speech, image or video, an advantage.
Experience with speech technology, market research or a machine-learning-related field.
Experience working with crowdsourcing platforms involving complex demographic requirements, a plus.
Strong knowledge of, and interest in, artificial intelligence and machine learning.
Strong project management and negotiation skills while working within established business priorities and constraints.
Requires extensive interpersonal skills, excellent business planning skills, cross-group coordination at all levels, business acumen, and the ability to work on several diverse projects at the same time.
Passion for our customers, our technology, and our people.
Superior judgment, team building, budgeting, and the ability to work under continual deadline pressure required.
Strong analytical/problem-solving skills, demonstrated success in driving complex strategies and projects, outstanding organizational skills and agility, strong communication skills.
A consistent, "can do" attitude, and will act quickly to rally organizations around a common vision.
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