Hiring is all 50 states
About the Company Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
Responsibilities
Your Responsibilities
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call-related information for auditing and reporting purposes
Provide feedback on-call issues
Upsell if required
Qualifications
What We’re Looking for
High School Diploma or equivalent
18 years of age or older
6 months customer service experience minimum
Typing 25 WPM
Be proficient in PC operation and navigation
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast-paced environment
Ability to stay composed and objective
Strong listening skills
Work from Home Requirements
High-Speed Internet required, proof of internet speed required
Dedicated workspace
US-AR-Little Rock
Responsibilities
Your Responsibilities Handle and carefully respond to all inbound and outbound customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding Appropriately communicate with customers Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning Adhere to all client and regulatory compliance laws Document all customer-facing interactions Engage leadership for support, when appropriate (involve to resolve)
Qualifications
What We're Looking for Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Compassionate customer service mindset Ability to interact with various types of customers What We Prefer 6 months Call Center experience 1-year Customer service experience Logical problem-solving skills Availability to work various shifts Ability to use Windows operating systems Organization and work prioritization skills.
Job Locations US-TX-Killeen
Your Impact Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities
Your Responsibilities
Handle and carefully respond to all customer inquiries
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive
Appropriately communicate with customers
Qualifications
What We’re Looking for
6 months customer service experience minimum
Over 18 years of age
Ability to type 25 wpm
High School Graduate or GED
Comfort with desktop computer system
Proven oral & written communication skills
What We Prefer
6 months Call Center experience
Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Organization and work prioritization skills
Job Locations US-FL-Jacksonville | US-WI-West Salem | US-FL-North Lauderdale | US-TN-Bristol | US-WI-La Crosse | US-WI-Madison | US-WI-Eau Claire | US-WI-Bloomington | US-FL-Clearwater | US-FL-Deltona | US-FL-Fort Myers | ..
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Responsibilities
Primary Duties, Responsibilities, and Requirements
Responsible for all customer inquiries, questions, and issues
Provide world-class customer service at all times
Follow up-to customer inquiries by taking specific action in a timely manner
Troubleshoot equipment and system problems
Problem solve to help customers resolve issues on the first call
Enters data from customers into various software programs
Appropriately communicate with upset customers to resolve their inquiries
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Participates in additional training courses when needed
Performs other related duties and assignments as required and as assigned by supervisor or manager
The position will require inbound and outbound calls (if the call drops)
Passion to find the right solution for the customer or the path to resolution
Qualifications
What We’re Looking for
High School Diploma or equivalent
18 years of age or older
6 months customer service experience minimum
Typing 25 WPM
Be proficient in PC operation and navigation
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast-paced environment
Ability to stay composed and objective
Strong listening skills
Work from Home Requirements
High-Speed Internet required, proof of internet speed required
Dedicated workspace.
Job Locations US-ID-Boise | US-TN-Memphis | US-AL-Birmingham | US-OH-Elyria | US-AL-Huntsville | US-AL-Mobile | US-AL-Selma | US-AL-Tuscaloosa | US-AR-Fayetteville | US-AR-Fort Smith | US-AR-Hot Springs | ...
Responsibilities
Your Responsibilities
Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
Provide excellent customer service through active listening on every interaction while adjusting the support approach to accommodate all levels of customer experience
Troubleshoot mobile technology, equipment, and system problems while educating the customer on support options and steps being taken to resolve the issue
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
Qualifications
What We’re Looking for
6 months call center and/or tech support experience
18 years of age or older
Ability to type efficiently
High School Graduate or GED
Ability to listen to and understand callers’ concerns
Ability to remain calm
Availability to work various shifts
Basic computer aptitude in Windows and/or Mac
Proven oral & written communication skills
Environmental Requirements Include:
Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting
Organization and work prioritization skills
Continuously demonstrate a high sense of urgency, and perform under pressure.
Responsibilities
Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call-related information for auditing and reporting purposes
Provide feedback on-call issues
Qualifications
What We’re Looking for
High School Diploma or equivalent
18 years of age or older
Be proficient in PC operation and navigation
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast-paced environment
Ability to stay composed and objective
Strong listening skills.
Job Locations US-MS-Hattiesburg | US-NC-New Bern | US-MI-Traverse City | US-SD-Rapid City | US-NM-Sante Fe | US-AR-Jonesboro | US-TN-Chattanooga | US-KS-Wichita | US-KS-Kansas City | US-TN-Murfreesboro | US-IN-Jeffersonville | ..
.Responsibilities As a Customer Service Representative, you will be responsible for providing support for initial calls and status updates which includes the following:
Inbound Calls
Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
Provide excellent customer service through active listening
Work with confidential customer information and treat it sensitively
Appropriately communicate with customers
Qualifications
What We’re Looking for
Six months of customer service experience is required and can include retail, hospitality, etc.
Ability and comfort to use Windows operating systems
Ability to type at least 25 WPM
Proven oral & written communication skills
Logical problem-solving skills
Attentive to details
Ability to use Windows operating systems
Willing to consent to pre-employment background screening
Availability to work various shifts preferred
Work from Home Requirements
High-Speed Internet required, proof of internet speed required
Dedicated workspace
Job Locations US-UT-Ogden
Responsibilities
Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call-related information for auditing and reporting purposes
Provide feedback on-call issues
Upsell if required
Qualifications
What We’re Looking for
High School Diploma or equivalent
18 years of age or older
6 months sales experience minimum
Typing 35 WPM
Be proficient in PC operation and navigation
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast-paced environment
Ability to stay composed and objective
Strong listening skills.
Job Locations US-TX-Austin | US-NC-New Bern | US-MI-Traverse City | US-SD-Rapid City | US-NM-Sante Fe | US-AR-Jonesboro | US-TN-Chattanooga | US-KS-Wichita | US-KS-Kansas City | US-TN-Murfreesboro | US-IN-Jeffersonville | ...
Responsibilities
Your Responsibilities
Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns while upselling additional products available.
Connect with customers via phone/email/chat/and or social media to support their needs
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call-related information for auditing and reporting purposes
Provide feedback on-call issues
Meet sales objectives as defined
Qualifications
What We’re Looking for
High School Diploma or equivalent
18 years of age or older
6 months sales experience minimum
Typing 25 WPM
Be proficient in PC operation and navigation
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast-paced environment
Ability to stay composed and objective
Strong listening skills
Experience upselling/ increasing customer benefits
Hunger for success
Ability to adapt and adjust to change in a positive manner
Competitive attitude and drive for results
Experience promoting brand awareness by offering additional products and services to meet customer needs
Thrives as a team player in a fast-paced, high-energy, change-oriented environment
Passion for consultative sales, recommending products or solutions tailored to each customer
Proven record of achieving and exceeding established weekly, monthly, quarterly, and annual sales goals
Experience interacting with new and existing customers via telephone and selling products and services
Work from Home Requirements
High-Speed Internet required, proof of internet speed required
Dedicated workspace.
Responsibilities
Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call-related information for auditing and reporting purposes
Provide feedback on-call issues
Upsell if required
Qualifications
What We’re Looking for
Must reside in the state of TN
High School Diploma or equivalent
18 years of age or older
6 months customer service experience minimum
Typing 25 WPM
Be proficient in PC operation and navigation
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast-paced environment
Ability to stay composed and objective
Strong listening skills
Work from Home Requirements
High-Speed Internet required, proof of internet speed required
Dedicated workspace
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