About Sutherland:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We help customers across industries from financial services to healthcare achieve greater agility through transformed and automated customer experiences. We have immediate openings for a Collections Consultant.
As a responsible employer, Sutherland’s goal is to protect our people and communities. We have implemented fully virtual interviewing, and testing, and we’ve enabled our employees to onboard, train, and work from home as they start an exciting new career with us.
About the Position:
In this role, you get to:
Demonstrate excellence: Showcase your people skills and negotiation tactics by managing inbound and outbound calls for assigned accounts.
Define Sutherland’s reputation: Work with our customers to find a win-win solution
Drive the business forward: Take initiative and work independently in a target-driven environment; proactively escalate potential issues to ensure an exceptional customer experience.
Canada Work at Home
Job Description:
As a Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy work from home environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
This is the job for you if:
You excel at handling customer inquiries of varying types
You are an active listener and can leverage probing question skills
You have a proven track record for hitting performance targets
You bring an enthusiastic personality with exceptional communication skills
What we offer:
Competitive hourly rate
Medical, dental, and vision benefits plus added benefits such as paid time off
Paid training
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Want to learn more about our team? Check us out @SutherlandLifeCanada on Instagram or Sutherland Canada on Facebook.
Qualifications:
Excellent verbal and written English communication skills; candidates will complete a language test to assess fluency
Strong Multitasker; able to navigate in several computer platforms at once
Driven by solving problems and meeting goals
Familiar with Microsoft Office tools
Experience in customer service and/or call center
High school diploma or equivalent
ob Description: Canada Work at Home
We’re now hiring a full-time, Automotive Dealer Concierge to work from home and provide next-level care for customers of a major company innovating the automotive industry and providing exceptional experiences for buyers, sellers and owners. You’ll deliver exceptional service through inbound calls in a high-energy environment. If you are a quick learner, can adapt to change, are team-focused, communicate effectively, and genuinely like to help others succeed this opportunity is for you. And don’t worry, you don’t need to be a car expert – you will go through thorough training with the best support team.
This is the job for you if:
You excel at helping customers through inbound calls
You are an active listener and can leverage probing question skills to best assist customers
You are the "go-to" person who helps others understand products and services
You are driven to constantly expand your knowledge by leveraging coaching sessions and providing resources
What we offer:
Medical, dental, and vision benefits
Paid training
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives
The role:
As a Spanish Bilingual ESPN+ Streaming Services Specialist, you'll bring your expertise to deliver exceptional customer service and solutions to fans and serve as a brand ambassador for ESPN's mission to serve the sports fan anytime, anywhere, connecting fans to the sport and games they love most. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
This is the job for you if:
You excel at handling customer inquiries of varying types without a script.
You are an active listener and can enjoy building rapport with customers.
You are energized by the opportunity to learn new things, perform at a high level in a team environment and creatively solve problems.
You thrive on two-way feedback.
You are flexible and open to working various schedules (Hours of operations are 9am to 2 am, 7 days a week. This role will involve mostly nights and weekends to assist our fans during games events.).
You bring an enthusiastic personality and love all types of sports (i.e. MLB, NHL, NBA, MLS, college sports, PGA golf, Top Rank Boxing, Grand Slam Tennis, etc.).
What we offer:
Competitive hourly rate with monthly performance incentives
Medical, dental, and vision benefits
Fully paid "spring training"— we make sure you have the tools to succeed before getting on "the field" to work with our clients.
Advancement opportunities – 80% of our frontline leaders were promoted from within
Paid Time Off
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
USA Work at Home
As a Customer Service Consultant, you’ll bring your expertise to deliver exceptional technical service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. This is the job for you if:
You excel at providing technical support and troubleshooting assistance
You are an active listener and can leverage probing question skills to understand the customer’s questions/concerns
You are comfortable upselling products and services, when appropriate
What we offer:
Competitive hourly rate of $16.00/hr
Medical, dental, and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
We are hiring Customer Service Representatives to deliver exceptional service and solutions to customers through inbound calls and chat in a high-energy work-from-home environment.
You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
This is the job for you if:
You excel at handling customer inquiries of varying types (i.e. service requests, billing questions, energy conservation advice, etc.)
You are an active listener and can leverage probing question skills to provide resolutions
You have a strong attention to detail
You bring an enthusiastic personality
What we offer:
Competitive hourly rate – opportunities start at $14 per hour but can vary by role
Hours of Operation: Mon-Fri, Monday through Friday 8:00 AM to 9:00 PM and Saturday 8:00 AM to 4:30 PM. Candidates must be available for a 40 hours work schedule within the hours of operation.
+$1 shift premium if interested in working overnight shifts
+$1 premium for Spanish bilingual
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications:
Our most successful candidates have:
High School diploma or equivalent
Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
Direct client contacts technical support experience
Excellent verbal and written communication skills
Strong problem-diagnosis and problem-solving skills
Multi-tasking skills, showcased using several applications
Experience working with CRM applications (preferred)
Ability to be goals oriented
Strong communication skills and ability to express ideas clearly
To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space, Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise-canceling microphone.
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