Some are fully remote also the following location: Virginia, Ohio, North Carolina, Pennsylvania, Tennessee, West Virginia, and Delaware.
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
The role: As a Customer Service and Sales Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls. You will get to work with top technologies and systems while having a dedicated team of leaders and peers to support you.
What we offer:
Competitive Starting pay is $15
Medical, dental, and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
You will be a great fit if you:
Are a natural communicator who thrives at helping customers with questions, billing inquiries, and issues in a courteous and professional manner to resolve their issues while retaining their business
Are a problem-solver who can offer alternate solutions and work through financial transactions
Are a great listener who asks the right questions to get the desired outcomes
Have at least one year of experience in customer service including success in meeting sales goals and targets
Have completed high school or equivalent
Have full-time availability .
Note: This role is based in Chesapeake, VA and open to its residents.
The role: As a Customer Service and Sales Representatives, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls. You will get to work with top technologies and systems while having a dedicated team of leaders and peers to support you.
What we offer:
Competitive Starting pay is $16
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
You will be a great fit if you:
Are a natural communicator who thrives at helping customers with questions, billing inquiries, and issues in a courteous and professional manner to resolve their issues while retaining their business
Are a problem-solver who can offer alternate solutions and work through financial transactions
Are a great listener who asks the right questions to get the desired outcomes
Have at least one year experience in customer service including success in meeting sales goals and targets
Have completed high school or equivalent
Have full-time availability
Note: We are currently looking for individuals to work from home in the states of Texas, Oklahoma and New Mexico.
The role:
As a Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
This is the job for you if:
You excel at handling customer inquiries of varying types
You are an active listener and can leverage probing question skills
You have a proven track record for hitting sales targets
You can manage and overcome objections for subscribers’ cancellation and suspend requests to assist in reducing churn
You bring an enthusiastic personality
What we offer:
Competitive pay rate: $15.00/hr
A set schedule of 12 pm-2 am PST
All technical equipment needed to be successful to work remotely
Medical, dental, and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland.
Job Description:
We are hiring Customer Service Representatives to deliver exceptional service and solutions to customers through inbound calls and chat in a high-energy work from home environment.
You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
Note: This position is only open to candidates residing in the states of Virginia, Ohio, North Carolina, Pennsylvania, Tennessee, West Virginia and Delaware.
This is the job for you if:
You excel at handling customer inquiries of varying types (i.e. service requests, billing questions, energy conservation advice, etc.)
You are an active listener and can leverage probing question skills to provide resolutions
You have strong attention to detail
You bring an enthusiastic personality
What we offer:
Competitive hourly rate – opportunities start at $13 per hour but can vary by role
Hours of Operation: Mon-Fri, Monday through Friday 8:00 AM to 9:00 PM and Saturday 8:00 AM to 4:30 PM. Candidates must be available for a 40 hours work schedule within the hours of operation.
+$1 shift premium if interested in working overnight shifts
+$1 premium for Spanish bilingual
Medical, dental, and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Job Description:
As a Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy work from home environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
This is the job for you if:
You excel at handling customer inquiries of varying types
You are an active listener and can leverage probing question skills
You have a proven track record for hitting performance targets
You bring an enthusiastic personality
What we offer:
Competitive hourly rate – opportunities start at $12.50 but can vary by campaign
Medical, dental, and vision benefits plus added benefits such as 401k and paid time off
Paid training
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Additional pay incentives as well as monthly rewards & recognition programs
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland.
As an IT Helpdesk Associate, you’ll bring your expertise to deliver exceptional technical support. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
As an IT Helpdesk Associate, you’ll bring your expertise to deliver exceptional technical support. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.
Qualifications:
High school diploma or GED.
Experience dealing with customers in a technical support environment in an enterprise environment preferred
Demonstrated ability to perform at a high level, to support our high volume of inbound calls.
Excellent verbal and written communication skills; proficient reading skills required.
Multi-tasking skills showcased through the use of several applications; experience working with CRM applications preferred.
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required.
Full-time availability
Requirements to work from home:
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Wireless and/or satellite Internet Service Providers are not compatible with our systems
Productive work environment:
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