The SKYGEN USA is looking for someone who is self-motivated, enthusiastic, thoughtful, and patient. The pay ranges between $14- $18.00 per hour
Our Customer Service Representatives and Data Entry Claims Processor must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer – always taking the time to patiently listen and understand their questions to help find a viable solution, while providing them with a memorable customer experience.
At this time, we are accepting applications from individuals who reside in the United States only. Read employee reviews here
What are important things that YOU need to know?
Hourly Rate: $14 - $17/hour
Schedule/Hours: Monday - Friday, 8-hour shifts, start times beginning from 8 am - 10 am
Position can be fully remote
If selected for further consideration, candidates will be required to complete an online alphanumeric data entry assessment. A KSPH of 9,000 or higher is required for the position with an accuracy of 98%.
What will YOU be doing for us?
Accurately enter data from insurance claims and/or authorization requests submitted by health care providers.
What will YOU be working on every day?
Enter data from insurance claims and/or authorization requests expediently and efficiently to meet client turnaround times.
Navigate efficiently and effectively through the imaging software to retrieve claims and authorizations for data entry.
Differentiate between different claim types and follow the appropriate data entry guidelines.
Accurately identify specific document types that require special handling.
Work collaboratively with other team members to ensure that work is completed in accordance to designated turnaround times.
Support additional workflows as needed due to internal or external requirements.
Additional Responsibilities:
Perform quality review of other team member’s claims/authorizations according to established data entry guidelines.
Contribute to the team effort by accomplishing additional responsibilities as needed.
Alert management of potential issues upon identification of discrepancies.
Provide recommendations on process improvements to increase efficiencies as appropriate.
What qualifications do YOU need to have to be a GOOD candidate?
Required Level of Education, Licenses, and/or Certificates
High school diploma or equivalent
Required Level of Experience
6 months or more years of experience in data entry or typing-focused role
Required Knowledge, Skills, and Abilities
Strong data entry/typing skills
Excellent attention to detail
High degree of accuracy
The SKYGEN USA is looking for someone who is self-motivated, enthusiastic, thoughtful, and patient. Our Customer Service Representatives must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer – always taking the time to patiently listen and understand their questions to help find a viable solution, while providing them with a memorable customer experience.
This is a permanent work-from-home position that includes a virtual five-week paid training program, which will successfully prepare you for handling incoming calls from our customers. At this time, we are accepting applications from individuals who reside in the United States only.
Rate of Pay: $16 per hour and up, based on experience and $2 per hour shift differential on Mondays and Tuesday
Hours: Monday-Thursday, 8:00 am-4:30 pm, Central Time
**This position includes benefits
What will YOU be working on every day?
Servicing our Dental, Medical, and Vision callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area,
Utilize knowledge of claim adjustments and resubmission processes to determine the appropriate resolution to provider requests.
Provide feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution.
Support enrollment activities including but not limited to assigning primary care providers, and updating third-party insurance information.
Act as liaison between our organization and the client’s Member Services staff to resolve issues such as eligibility and filing appeals and grievances.
Provide updates to providers with questions regarding the status of their credentialing application.
Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available.
Ensure all calls are answered according to company and client guidelines.
Accurately document call information and resolution in our internal systems.
Apply effective diffusion techniques when necessary to ensure our customers feel heard, valued and supported.
Properly identify issues that need to be escalated appropriately to the leadership team.
Additional Responsibilities:
Provide recommendations on system enhancements and process improvements to management.
Keep our Provider Relations team updated with provider manual discrepancies, change in locations or any other provider related issues.
Participate in departmental projects when applicable.
What qualifications do YOU need to have to be GOOD candidate?
Required Level of Education, Licenses, and/or Certificates
High school diploma or equivalent.
Required Level of Experience
1 -3 years of job-related experience (heavy phone work, reception, call center etc.)
Required Knowledge, Skills, and Abilities
Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook.
Ability to work occasional overtime as needed.
Excellent listening and communication skills
Superior customer service skills including the natural ability to provide empathy
Strong data entry/typing skills
Strong navigation skills and the ability to multi-task
Excellent attention to detail
Critical thinking skills to quickly analyze and clearly understand a specific request or customer need and then leverage knowledge and resources to provide the appropriate solutions.
Home Office Requirements:
Private, secure, distraction-free workspace
Computer equipment will be provided by the company
Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that: (you have high-speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps.
SKYGEN USA is looking for someone who is self-motivated, enthusiastic, thoughtful, and patient. Our Customer Service Representatives must have strong problem-solving skills, coupled with the natural ability to provide empathy for the customer – always taking the time to patiently listen and understand their questions to help find a viable solution, while providing them with a memorable customer experience.
This is a permanent work-from-home position that includes a virtual five-week paid training program, which will successfully prepare you for handling incoming calls from our customers. At this time, we are accepting applications from individuals who reside in the United States only.
Rate of Pay: $16 per hour and up, based on experience
What will YOU be working on every day?
Servicing our Dental, Medical and Vision callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area,
Utilize knowledge of claim adjustments and resubmission processes to determine appropriate resolution to provider requests.
Provide feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution.
Support enrollment activities including but not limited to assigning primary care providers, and updating third party insurance information.
Act as liaison between our organization and the client’s Member Services staff to resolve issues such as eligibility and filing appeals and grievances.
Provide updates to providers with questions regarding the status of their credentialing application.
Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available.
Ensure all calls are answered according to company and client guidelines.
Accurately document call information and resolution in our internal systems.
Apply effective diffusion techniques when necessary to ensure our customers feel heard, valued and supported.
Properly identify issues that need to be escalated appropriately to the leadership team.
Additional Responsibilities:
Provide recommendations on system enhancements and process improvements to management.
Keep our Provider Relations team updated with provider manual discrepancies, change in locations or any other provider related issues.
Participate in departmental projects when applicable.
What qualifications do YOU need to have to be GOOD candidate?
Required Level of Education, Licenses, and/or Certificates
High school diploma or equivalent.
Required Level of Experience
1 -3 years of job-related experience (heavy phone work, reception, call center etc.)
Required Knowledge, Skills, and Abilities
Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook.
Ability to work an 8-hour shift between the hours of 6 am and 8 pm central time.
Ability to work occasional overtime as needed.
Excellent listening and communication skills
Superior customer service skills including the natural ability to provide empathy
Strong data entry/typing skills
Strong navigation skills and the ability to multi-task
Excellent attention to detail
Critical thinking skills to quickly analyze and clearly understand a specific request or customer need and then leverage knowledge and resources to provide the appropriate solutions.
Home Office Requirements:
Private, secure, distraction-free workspace
Computer equipment will be provided by the company
Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that: (you have high-speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps
Rate of Pay: $18 per hour and up, based on experience
What will YOU be working on every day?
Servicing our Dental, Medical and Vision callers with information regarding their eligibility, benefit coverage, authorizations, claims, and assisting them with locating a provider in their area,
Utilize knowledge of claim adjustments and resubmission processes to determine the appropriate resolution to provider requests.
Provide feedback to Provider Relations staff on high-level claim issues including but not limited to issues with reimbursement schedules or conflicting information to ensure providers receive a prompt resolution.
Support enrollment activities including but not limited to assigning primary care providers, and updating third-party insurance information.
Act as liaison between our organization and the client’s Member Services staff to resolve issues such as eligibility and filing appeals and grievances.
Provide updates to providers with questions regarding the status of their credentialing application.
Recognize provider questions that could be handled through the use of the provider web portal and provide education to these callers on the benefits of utilizing the technology available.
Ensure all calls are answered according to company and client guidelines.
Accurately document call information and resolution in our internal systems.
Apply effective diffusion techniques when necessary to ensure our customers feel heard, valued and supported.
Properly identify issues that need to be escalated appropriately to the leadership team.
Additional Responsibilities:
Provide recommendations on system enhancements and process improvements to management.
Keep our Provider Relations team updated with provider manual discrepancies, change in locations or any other provider related issues.
Participate in departmental projects when applicable.
What qualifications do YOU need to have to be GOOD candidate?
Required Level of Education, Licenses, and/or Certificates
High school diploma or equivalent.
Required Level of Experience
1 -3 years of job related experience (heavy phone work, reception, call center etc.)
Required Knowledge, Skills, and Abilities
Basic knowledge of Microsoft Office products including but not limited to Word, Excel, and Outlook.
Ability to work an 8-hour shift between the hours of 6 am and 8 pm central time.
Ability to work occasional overtime as needed.
Excellent listening and communication skills
Superior customer service skills including the natural ability to provide empathy
Strong data entry/typing skills
Strong navigation skills and the ability to multi-task
Excellent attention to detail
Critical thinking skills to quickly analyze and clearly understand a specific request or customer need and then leverage knowledge and resources to provide the appropriate solutions.
Must be fluent in both English and Spanish
Home Office Requirements:
Private, secure, distraction free workspace
Computer equipment will be provided by the company
Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that:you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps
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