Idaho, California, Colorado, Arizona, Oregon, North Dakota, North Carolina, Florida, Texas, Illinois. Based on the reviews on glass door the base salary for a Technical support representative is $37.00 per year
Skydio
Skydio is the leading U.S. drone manufacturer and world leader in autonomous flight. Skydio leverages breakthrough AI to create the world’s most intelligent flying machines for use by consumers, enterprises, and government customers. Read customer review here
Idaho, United States
About the role:
We’re looking for a self-motivated individual who is passionate about helping customers implement drone technology and delivering a best-in-class support experience. When our customers need help, you are responsible and empowered to do what it takes to resolve their issues thoroughly, with an emphasis on capturing data to inform product, process, and service improvement metrics.
How you’ll make an impact:
Deliver amazing customer support to drive satisfaction and brand evangelism.
Know Skydio products inside and out, and proactively seek clarity on areas of confusion that are of interest to our customers.
Serve as the “voice of the customer”, communicating a nuanced understanding of our customers to our various internal teams using actionable data and analytics.
Communicate effectively with current and prospective customers via email, phone, and chat to address their questions and issues.
Work closely with internal teams to familiarize yourself with our specifications, capabilities, and product roadmap.
Engage in regular internal product testing and give feedback to contribute to QA.
Participate in building support processes that improve and enhance the customer experience.
What would make you a good fit:
Willing to work a flexible schedule (weekend hours required)
A self-starter with impeccable verbal and written communication skills, obsessive attention to detail, and the ability to manage your time effectively.
A born troubleshooter with a passion for the potential of drone technology and a strong desire to learn new skills and grow with Skydio.
You have 1-3 years of CS experience (previous experience in an enterprise capacity is preferred).
You have experience working with Zendesk customer service software (Zendesk Agent or Admin certification and/or basic understanding of Zendesk reporting and analytics is a plus).
You have experience with Atlassian Jira, Netsuite or Salesforce is a plus.
You have experience working cross-functionally across technical, ops, and GTM teams.
California, United States
About the role:
We’re looking for a self-motivated individual who is passionate about helping customers implement drone technology and delivering a best-in-class support experience. When our customers need help, you are responsible and empowered to do what it takes to resolve their issues thoroughly, with an emphasis on capturing data to inform product, process, and service improvement metrics.
How you’ll make an impact:
Deliver amazing customer support to drive satisfaction and brand evangelism.
Know Skydio products inside and out, and proactively seek clarity on areas of confusion that are of interest to our customers.
Serve as the “voice of the customer”, communicating a nuanced understanding of our customers to our various internal teams using actionable data and analytics.
Communicate effectively with current and prospective customers via email, phone, and chat to address their questions and issues.
Work closely with internal teams to familiarize yourself with our specifications, capabilities, and product roadmap.
Engage in regular internal product testing and give feedback to contribute to QA.
Participate in building support processes that improve and enhance the customer experience.
What would make you a good fit:
Willing to work a flexible schedule (weekend hours required)
A self-starter with impeccable verbal and written communication skills, obsessive attention to detail, and the ability to manage your time effectively.
A born troubleshooter with a passion for the potential of drone technology and a strong desire to learn new skills and grow with Skydio.
You have 1-3 years of CS experience (previous experience in an enterprise capacity is preferred).
You have experience working with Zendesk customer service software (Zendesk Agent or Admin certification and/or basic understanding of Zendesk reporting and analytics is a plus).
You have experience with Atlassian Jira, Netsuite or Salesforce is a plus.
You have experience working cross-functionally across technical, ops, and GTM teams.
( Colorado, United States
About the role:
We’re looking for a self-motivated individual who is passionate about helping customers implement drone technology and delivering a best-in-class support experience. When our customers need help, you are responsible and empowered to do what it takes to resolve their issues thoroughly, with an emphasis on capturing data to inform product, process, and service improvement metrics.
How you’ll make an impact:
Deliver amazing customer support to drive satisfaction and brand evangelism.
Know Skydio products inside and out, and proactively seek clarity on areas of confusion that are of interest to our customers.
Serve as the “voice of the customer”, communicating a nuanced understanding of our customers to our various internal teams using actionable data and analytics.
Communicate effectively with current and prospective customers via email, phone, and chat to address their questions and issues.
Work closely with internal teams to familiarize yourself with our specifications, capabilities, and product roadmap.
Engage in regular internal product testing and give feedback to contribute to QA.
Participate in building support processes that improve and enhance the customer experience.
What would make you a good fit:
Willing to work a flexible schedule (weekend hours required)
A self-starter with impeccable verbal and written communication skills, obsessive attention to detail, and the ability to manage your time effectively.
A born troubleshooter with a passion for the potential of drone technology and a strong desire to learn new skills and grow with Skydio.
You have 1-3 years of CS experience (previous experience in an enterprise capacity is preferred).
You have experience working with Zendesk customer service software (Zendesk Agent or Admin certification and/or basic understanding of Zendesk reporting and analytics is a plus).
You have experience with Atlassian Jira, Netsuite or Salesforce is a plus.
You have experience working cross-functionally across technical, ops, and GTM teams.
Arizona, United States
About the role:
We’re looking for a self-motivated individual who is passionate about helping customers implement drone technology and delivering a best-in-class support experience. When our customers need help, you are responsible and empowered to do what it takes to resolve their issues thoroughly, with an emphasis on capturing data to inform product, process, and service improvement metrics.
How you’ll make an impact:
Deliver amazing customer support to drive satisfaction and brand evangelism.
Know Skydio products inside and out, and proactively seek clarity on areas of confusion that are of interest to our customers.
Serve as the “voice of the customer”, communicating a nuanced understanding of our customers to our various internal teams using actionable data and analytics.
Communicate effectively with current and prospective customers via email, phone, and chat to address their questions and issues.
Work closely with internal teams to familiarize yourself with our specifications, capabilities, and product roadmap.
Engage in regular internal product testing and give feedback to contribute to QA.
Participate in building support processes that improve and enhance the customer experience.
What would make you a good fit:
Willing to work a flexible schedule (weekend hours required)
A self-starter with impeccable verbal and written communication skills, obsessive attention to detail, and the ability to manage your time effectively.
A born troubleshooter with a passion for the potential of drone technology and a strong desire to learn new skills and grow with Skydio.
You have 1-3 years of CS experience (previous experience in an enterprise capacity is preferred).
You have experience working with Zendesk customer service software (Zendesk Agent or Admin certification and/or basic understanding of Zendesk reporting and analytics is a plus).
You have experience with Atlassian Jira, Netsuite or Salesforce is a plus.
You have experience working cross-functionally across technical, ops, and GTM teams.
Oregon, United States
About the role:
We’re looking for a self-motivated individual who is passionate about helping customers implement drone technology and delivering a best-in-class support experience. When our customers need help, you are responsible and empowered to do what it takes to resolve their issues thoroughly, with an emphasis on capturing data to inform product, process, and service improvement metrics.
How you’ll make an impact:
Deliver amazing customer support to drive satisfaction and brand evangelism.
Know Skydio products inside and out, and proactively seek clarity on areas of confusion that are of interest to our customers.
Serve as the “voice of the customer”, communicating a nuanced understanding of our customers to our various internal teams using actionable data and analytics.
Communicate effectively with current and prospective customers via email, phone, and chat to address their questions and issues.
Work closely with internal teams to familiarize yourself with our specifications, capabilities, and product roadmap.
Engage in regular internal product testing and give feedback to contribute to QA.
Participate in building support processes that improve and enhance the customer experience.
What would make you a good fit:
Willing to work a flexible schedule (weekend hours required)
A self-starter with impeccable verbal and written communication skills, obsessive attention to detail, and the ability to manage your time effectively.
A born troubleshooter with a passion for the potential of drone technology and a strong desire to learn new skills and grow with Skydio.
You have 1-3 years of CS experience (previous experience in an enterprise capacity is preferred).
You have experience working with Zendesk customer service software (Zendesk Agent or Admin certification and/or basic understanding of Zendesk reporting and analytics is a plus).
You have experience with Atlassian Jira, Netsuite or Salesforce is a plus.
You have experience working cross-functionally across technical, ops, and GTM teams.
North Dakota, United States
About the role:
We are looking for a driven, results-oriented Technical Trainer to join Skydio’s training efforts for our Enterprise and Federal customers. You will be the tip of the spear for successful customer adoption of Skydio’s technology by delivering and assisting in planning, building, and leading hardware and software training. A successful candidate for this role will understand the customer’s requirements, Skydio’s specifications, and tailor training to meet their needs within budget. Additionally, you must be comfortable operating in an agile environment and using expert organizational skills to manage multiple training events for products in different phases of development.
This role reports to the Technical Training Manager and will work closely with our Training Content Manager, Product, Engineering, and Sales functions to deliver industry-leading autonomous solutions on schedule.
How you’ll make an impact:
Plan, design, execute, and track remote and in-person training events to teach customers about Skydio’s technology stack and ensure successful customer implementation.
Be a UAS industry and regulatory/Part 107 SME to lead customer’s employees through training while ensuring compliance with FAA, state, and local guidelines.
Review and create training content and material as needed.
Leverage your UAS experience and ability to learn quickly to become a Skydio SME and drive home differentiation during training events.
Leverage our LMS, other remote content delivery, and train-the-trainer to provide instruction to the maximum number of organizations.
Leverage your expert organizational skills to build multiple overlapping training plans, identify risk, dependencies, or resource shortages.
Work cross-functionally with sales and go-to-market teams to understand customer use cases and adapt training to maximize value to the customer.
Work cross-functionally with training content, product, and engineering teams to keep all training material updated with the most current HW/SW versions.
General support of go-to-market & business activities as required.
What makes you a good fit:
4+ years of UAS technical experience are required.
FAA Part 107 Certificate required or ability to obtain shortly after hire.
Ability to travel up to 50% of the time.
Excellent written communication and presentation skills to audiences of all levels.
Training design, development, and facilitation experience is required.
Experience leading the training of UAS or other robotic systems with enterprise or government customers is preferred.
Bring a strong background in one technical area (examples: UAV systems, radio systems, software, security, prototyping, UI/UX design.)
6 years related professional experience and Bachelor’s degree; or equivalent combination of education and experience.
Technical Trainer (Remote)
North Carolina, United States
About the role:
We are looking for a driven, results-oriented Technical Trainer to join Skydio’s training efforts for our Enterprise and Federal customers. You will be the tip of the spear for successful customer adoption of Skydio’s technology by delivering and assisting in planning, building, and leading hardware and software training. A successful candidate for this role will understand the customer’s requirements, Skydio’s specifications, and tailor training to meet their needs within budget. Additionally, you must be comfortable operating in an agile environment and using expert organizational skills to manage multiple training events for products in different phases of development. This role reports to the Technical Training Manager and will work closely with our Training Content Manager, Product, Engineering, and Sales functions to deliver industry-leading autonomous solutions on schedule.
How you’ll make an impact:
Plan, design, execute and track remote and in-person training events to teach customers about Skydio’s technology stack and ensure successful customer implementation.
Be a UAS industry and regulatory/Part 107 SME to lead customer’s employees through training while ensuring compliance with FAA, state, and local guidelines.
Review and create training content and material as needed.
Leverage your UAS experience and ability to learn quickly to become a Skydio SME and drive home differentiation during training events.
Leverage our LMS, other remote content delivery, and train-the-trainer to provide instruction to the maximum number of organizations.
Leverage your expert organizational skills to build multiple overlapping training plans, identify risk, dependencies, or resource shortages.
Work cross-functionally with sales and go-to-market teams to understand customer use cases and adapt training to maximize value to the customer.
Work cross-functionally with training content, product, and engineering teams to keep all training material updated with the most current HW/SW versions.
General support of go-to-market & business activities as required.
What makes you a good fit:
4+ years UAS technical experience required.
FAA Part 107 Certificate required or ability to obtain shortly after hire.
Ability to travel up to 50% of the time.
Excellent written communication and presentation skills to audiences of all levels.
Training design, development, and facilitation experience is required.
Experience leading the training of UAS or other robotic systems with enterprise or government customers is preferred.
Bring a strong background in one technical area (examples: UAV systems, radio systems, software, security, prototyping, UI/UX design.)
6 years related professional experience and Bachelor’s degree; or equivalent combination of education and experience.
North Carolina, United States
About the role:
We are looking for a driven, results-oriented Technical Trainer to join Skydio’s training efforts for our Enterprise and Federal customers. You will be the tip of the spear for successful customer adoption of Skydio’s technology by delivering and assisting in planning, building, and leading hardware and software training. A successful candidate for this role will understand the customer’s requirements, Skydio’s specifications, and tailor training to meet their needs within budget. Additionally, you must be comfortable operating in an agile environment and using expert organizational skills to manage multiple training events for products in different phases of development. This role reports to the Technical Training Manager and will work closely with our Training Content Manager, Product, Engineering, and Sales functions to deliver industry-leading autonomous solutions on schedule.
How you’ll make an impact:
Plan, design, execute, and track remote and in-person training events to teach customers about Skydio’s technology stack and ensure successful customer implementation.
Be a UAS industry and regulatory/Part 107 SME to lead customer’s employees through training while ensuring compliance with FAA, state, and local guidelines.
Review and create training content and material as needed.
Leverage your UAS experience and ability to learn quickly to become a Skydio SME and drive home differentiation during training events.
Leverage our LMS, other remote content delivery, and train-the-trainer to provide instruction to the maximum number of organizations.
Leverage your expert organizational skills to build multiple overlapping training plans, identify risk, dependencies, or resource shortages.
Work cross-functionally with sales and go-to-market teams to understand customer use cases and adapt training to maximize value to the customer.
Work cross-functionally with training content, product, and engineering teams to keep all training material updated with the most current HW/SW versions.
General support of go-to-market & business activities as required.
What makes you a good fit:
4+ years of UAS technical experience required.
FAA Part 107 Certificate required or ability to obtain shortly after hire.
Ability to travel up to 50% of the time.
Excellent written communication and presentation skills to audiences of all levels.
Training design, development, and facilitation experience is required.
Experience leading the training of UAS or other robotic systems with enterprise or government customers is preferred.
Bring a strong background in one technical area (examples: UAV systems, radio systems, software, security, prototyping, UI/UX design.)
6 years related professional experience and Bachelor’s degree; or equivalent combination of education and experience.
Florida, United States
This role is open to remote work About the role:
We are looking for a driven, results-oriented Technical Trainer to join Skydio’s training efforts for our Enterprise and Federal customers. You will be the tip of the spear for successful customer adoption of Skydio’s technology by delivering and assisting in planning, building, and leading hardware and software training. A successful candidate for this role will understand the customer’s requirements, Skydio’s specifications, and tailor training to meet their needs within budget. Additionally, you must be comfortable operating in an agile environment and using expert organizational skills to manage multiple training events for products in different phases of development. This role reports to the Technical Training Manager and will work closely with our Training Content Manager, Product, Engineering, and Sales functions to deliver industry-leading autonomous solutions on schedule.
How you’ll make an impact:
Plan, design, execute, and track remote and in-person training events to teach customers about Skydio’s technology stack and ensure successful customer implementation.
Be a UAS industry and regulatory/Part 107 SME to lead customer’s employees through training while ensuring compliance with FAA, state, and local guidelines.
Review and create training content and material as needed.
Leverage your UAS experience and ability to learn quickly to become a Skydio SME and drive home differentiation during training events.
Leverage our LMS, other remote content delivery, and train-the-trainer to provide instruction to the maximum number of organizations.
Leverage your expert organizational skills to build multiple overlapping training plans, identify risk, dependencies, or resource shortages.
Work cross-functionally with sales and go-to-market teams to understand customer use cases and adapt training to maximize value to the customer.
Work cross-functionally with training content, product, and engineering teams to keep all training material updated with the most current HW/SW versions.
General support of go-to-market & business activities as required.
What makes you a good fit:
4+ years of UAS technical experience required.
FAA Part 107 Certificate required or ability to obtain shortly after hire.
Ability to travel up to 50% of the time.
Excellent written communication and presentation skills to audiences of all levels.
Training design, development, and facilitation experience is required.
Experience leading the training of UAS or other robotic systems with enterprise or government customers is preferred.
Bring a strong background in one technical area (examples: UAV systems, radio systems, software, security, prototyping, UI/UX design.)
6 years related professional experience and Bachelor’s degree; or equivalent combination of education and experience.
Redwood City, California, United States
About the role:
We are looking for a driven, results-oriented Technical Trainer to join Skydio’s training efforts for our Enterprise and Federal customers. You will be the tip of the spear for successful customer adoption of Skydio’s technology by delivering and assisting in planning, building, and leading hardware and software training. A successful candidate for this role will understand the customer’s requirements, Skydio’s specifications, and tailor training to meet their needs within budget. Additionally, you must be comfortable operating in an agile environment and using expert organizational skills to manage multiple training events for products in different phases of development. This role reports to the Technical Training Manager and will work closely with our Training Content Manager, Product, Engineering, and Sales functions to deliver industry-leading autonomous solutions on schedule.
How you’ll make an impact:
Plan, design, execute and track remote and in-person training events to teach customers about Skydio’s technology stack and ensure successful customer implementation.
Be a UAS industry and regulatory/Part 107 SME to lead customer’s employees through training while ensuring compliance with FAA, state, and local guidelines.
Review and create training content and material as needed.
Leverage your UAS experience and ability to learn quickly to become a Skydio SME and drive home differentiation during training events.
Leverage our LMS, other remote content delivery, and train-the-trainer to provide instruction to the maximum number of organizations.
Leverage your expert organizational skills to build multiple overlapping training plans, identify risk, dependencies, or resource shortages.
Work cross-functionally with sales and go-to-market teams to understand customer use cases and adapt training to maximize value to the customer.
Work cross-functionally with training content, product, and engineering teams to keep all training material updated with the most current HW/SW versions.
General support of go-to-market & business activities as required.
What makes you a good fit:
4+ years UAS technical experience required.
FAA Part 107 Certificate required or ability to obtain shortly after hire.
Ability to travel up to 50% of the time.
Excellent written communication and presentation skills to audiences of all levels.
Training design, development, and facilitation experience is required.
Experience leading the training of UAS or other robotic systems with enterprise or government customers is preferred.
Bring a strong background in one technical area (examples: UAV systems, radio systems, software, security, prototyping, UI/UX design.)
6 years related professional experience and Bachelor’s degree; or equivalent combination of education and experience.
Texas, United States
About the role:
As a Business Development Representative (BDR) at Skydio, you will be a primary driver of expanding our business and sharing the value of what we provide to prospects. You will qualify the increasing volume of inbound leads from marketing activity while also working with our sales team to actively prospect into strategic accounts. As an early member of the Business Development team, you will have an opportunity to help define Skydio’s Business Development processes. This is an incredible opportunity to further develop your sales skills while helping to accelerate the growth of an innovative company. How you'll make an impact:
Achieve monthly quotas of leads qualified, meetings set and opportunities created
Follow-up on marketing-generated leads (including leads from the website, digital campaigns, events, press and other ongoing marketing programs) to qualify and deliver leads to the sales team
Determine lead qualification before passing opportunities to AEs by analyzing the specific use case, buying criteria, and other factors
Strategically prospect into key account targets, which includes: researching and identifying key contacts and new industry segments; calling and emailing prospects to generate initial interest, and setting meetings
Maintain accurate and current information on prospects and interaction activities in SalesForce
Attend key industry events and qualify and meet prospects in-person, and communicate the Skydio value proposition in a fast-paced, tradeshow environment
Maintain expert knowledge of Skydio products and marketing messaging to effectively and persuasively demonstrate the product and articulate the value proposition
Work closely with the marketing team in developing new ways to increase awareness of Skydio products and to evolve and improve the lead qualification process
What makes you a good fit:
A ‘hunter’ mentality - comfortable prospecting, cold-calling, and following up on incoming leads and strong desire to win
Confident presentation skills, a comfort level with senior professionals, and the communications skills to articulate the Skydio value proposition
Highly motivated, driven, and a self-starter with the ability to work without close supervision
Outstanding communication and listening skills
Ability and willingness to learn, to react to and share lessons learned across the organization
Good time management with strong organizational skills
Bachelor's degree from an accredited university
Prior professional sales development experience; start-up experience a plus.
North Dakota, United States
About the role:
As a Business Development Representative (BDR) at Skydio, you will be a primary driver of expanding our business and sharing the value of what we provide to prospects. You will qualify the increasing volume of inbound leads from marketing activity while also working with our sales team to actively prospect into strategic accounts. As an early member of the Business Development team, you will have an opportunity to help define Skydio’s Business Development processes. This is an incredible opportunity to further develop your sales skills while helping to accelerate the growth of an innovative company. How you'll make an impact:
Achieve monthly quotas of leads qualified, meetings set and opportunities created
Follow-up on marketing-generated leads (including leads from the website, digital campaigns, events, press and other ongoing marketing programs) to qualify and deliver leads to the sales team
Determine lead qualification before passing opportunities to AEs by analyzing the specific use case, buying criteria, and other factors
Strategically prospect into key account targets, which includes: researching and identifying key contacts and new industry segments; calling and emailing prospects to generate initial interest, and setting meetings
Maintain accurate and current information on prospects and interaction activities in SalesForce
Attend key industry events and qualify and meet prospects in-person, and communicate the Skydio value proposition in a fast-paced, tradeshow environment
Maintain expert knowledge of Skydio products and marketing messaging to effectively and persuasively demonstrate the product and articulate the value proposition
Work closely with the marketing team in developing new ways to increase awareness of Skydio products and to evolve and improve the lead qualification process.
What makes you a good fit:
A ‘hunter’ mentality - comfortable prospecting, cold-calling, and following up on incoming leads and strong desire to win
Confident presentation skills, a comfort level with senior professionals, and the communications skills to articulate the Skydio value proposition
Highly motivated, driven, and a self-starter with the ability to work without close supervision
Outstanding communication and listening skills
Ability and willingness to learn, to react to and share lessons learned across the organization
Good time management with strong organizational skills
Bachelor's degree from an accredited university
Prior professional sales development experience; start-up experience a plus.
Illinois, United States
About the role:
As a Business Development Representative (BDR) at Skydio, you will be a primary driver of expanding our business and sharing the value of what we provide to prospects. You will qualify the increasing volume of inbound leads from marketing activity while also working with our sales team to actively prospect into strategic accounts. As an early member of the Business Development team, you will have an opportunity to help define Skydio’s Business Development processes. This is an incredible opportunity to further develop your sales skills while helping to accelerate the growth of an innovative company. How you'll make an impact:
Achieve monthly quotas of leads qualified, meetings set and opportunities created
Follow-up on marketing-generated leads (including leads from the website, digital campaigns, events, press and other ongoing marketing programs) to qualify and deliver leads to the sales team
Determine lead qualification before passing opportunities to AEs by analyzing the specific use case, buying criteria, and other factors
Strategically prospect into key account targets, which includes: researching and identifying key contacts and new industry segments; calling and emailing prospects to generate initial interest, and setting meetings
Maintain accurate and current information on prospects and interaction activities in SalesForce
Attend key industry events and qualify and meet prospects in-person, and communicate the Skydio value proposition in a fast-paced, tradeshow environment
Maintain expert knowledge of Skydio products and marketing messaging to effectively and persuasively demonstrate the product and articulate the value proposition
Work closely with the marketing team in developing new ways to increase awareness of Skydio products and to evolve and improve the lead qualification process
What makes you a good fit:
A ‘hunter’ mentality - comfortable prospecting, cold-calling, and following up on incoming leads and strong desire to win
Confident presentation skills, a comfort level with senior professionals, and the communications skills to articulate the Skydio value proposition
Highly motivated, driven, and a self-starter with the ability to work without close supervision
Outstanding communication and listening skills
Ability and willingness to learn, to react to and share lessons learned across the organization
Good time management with strong organizational skills
Bachelor's degree from an accredited university
Prior professional sales development experience; start-up experience a plus.
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