I have compiled a list of Sitel positions in Customer Service In any US city, the salaries start at $14- 19 per hour. all positions are a100% remote. Some offer bonuses, Good luck
In my opinion, Sitel is one of those companies that would be a great starter job for beginners or anyone that is new to working from home.
Keep in mind no job is perfect but you have to start somewhere. I've compiled a list of positions that would be a good fit for a beginner. To learn more about sitels read the employee and company reviews here
With 160,000 people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints.
Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
Property and Casualty Insurance Agent Most people don’t grow up dreaming about a job in insurance. We get it. But this isn’t your traditional insurance job. You don’t have to come with a license, we will guide you through the process of getting your property and casualty license, and most importantly, we pay for it. Plus, there’s no cold-calling, you’ll be talking with pre-qualified leads and current customers of some of the best-loved insurance providers in the U.S. We want people who have an excellent personality, strong work ethic, and great persuasive skills
About You
You are an organized self-starter, dedicated to studying on your own and comfortable in a continuous learning environment
You have the drive to complete a challenging pre-licensing course and pass the applicable resident state exam for Property and Casualty Insurance
You are eager to advance your career with a reliable company
You are 18+ years of age
You have a high school diploma (higher education preferred)
You pass a criminal background check
About The Job
Pre-set and pre-qualified leads, no cold-calling
Assist existing and new customers with questions on their policy
Part-time options as soon as you complete training
Multi-task and navigate through multiple systems
About The Benefits
Paid professional training
Employee discounts
401K retirement plan with company match
Growth opportunities through various development programs
SitelFit wellness program
Job stability
Life-long skills and experience
Excellent work culture
Virtual, Any Location, US
About You
You have the ability to multi-task
You are eager to advance your career with a reliable company
You can problem-solve with a can-do attitude
You enjoy working with a team as well as independently
You are 18+ years of age
You have a high school diploma (higher education preferred)
You pass a criminal background check
About The Job
Handle inbound service calls
Drive customer satisfaction through voice, chat, and/or email communications
Navigate through multiple systems
Ongoing training and skill development
About The Benefits
Paid professional training
Employee discounts
401K retirement plan with company match
Growth opportunities through various development programs
SitelFit wellness program
Job stability
Life-long skills and experience
Excellent work culture
Property and Casualty Licensed Insurance Agent
Be sure to ask about our $1500 staggered bonus! We are looking for a few Property and Casualty Licensed Insurance Agents to join our incredible team of people. Make the most of your Property and Casualty insurance license supporting some of the largest and best-loved insurance providers in the U.S. We want people interested in a position with no cold-calling, we provide the leads and high-income potential. Be sure to ask about our $1500 staggered bonus!
About You
You have an active Life Resident Property & Casualty License
You are interested in a rewarding career path
You are self-motivated to complete carrier certifications to obtain “Ready to Sell Status”
You want to drive customer satisfaction through voice, chat, and/or email communications
You are 18+ years of age
You have a high school diploma (higher education preferred)
You pass a criminal background check
About The Job
Pre-set and pre-qualified leads, no cold-calling
Assist existing and new customers with questions on their policy
Part-time options as soon as you complete training
Multi-task and navigate through multiple systems
About The Benefits
Sign-on bonus
Paid professional training
Employee discounts
401K retirement plan with company match
Growth opportunities through various development programs
SitelFit wellness program
Job stability
Life-long skills and experience
Excellent work culture
S UMMARY OF RESPONSIBILITIES
Ensure that calls are handled professionally.
Provide direction and guidance to guarantee the consistent achievement of key performance metrics.
Achieve, measure, report, and communicate metric goal attainment for the assigned team.
Ensure accurate and timely communication of client and campaign issues to Manager Site Operations.
Consistently achieve goals for the number of call monitoring per week and scores for an assigned team of customer service agents.
Coach, mentor and develop agent team for skills expansion and promotional opportunities.
Perform other duties as assigned.
QUALIFICATIONS
Minimum of 12 to 18 months of call center experience preferably as a product specialist.
Demonstrated interpersonal, coaching, and supervisory skills.
KNOWLEDGE/ABILITIES
Demonstrated ability to set priorities and multi-task.
Excellent verbal and written communication skills.
Good computer skills (hardware, operating systems, Internet).
EDUCATION
Four-year college degree or directly related work experience.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation, and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.
Summary of Responsibilities: Develop and execute recruiting plans. Efficiently fill open positions. Develop a pool of qualified candidates in advance of need. Utilize emerging technologies for recruitment. Administer end-to-end hiring cycles. Monitor the hiring of candidates, which includes: Application review to ensure candidates are moving through the process efficiently and timely. Review voice auditions and record results. Coordinate interview schedules, as needed. Finalize the hiring paperwork and work to resolve any issues and concerns. Complete final offer with the Process-oriented candidate. Knowledge/Skills/Abilities Self-motivated Exhibits a sense of urgency to achieve results Strong organization and communication skills Time management skills Ability to multitask Attention to detail Process-oriented and driven.
SUMMARY OF JOB RESPONSIBILITIES May be responsible for monitoring associate phone quality and tool usage to ensure a high level of customer satisfaction and first call resolution. Responsible for meeting contact center weekly goals. May be responsible for completing monitoring forms including comments detailing associate performance saving all results in the database for review. May be responsible for conducting customer satisfaction surveys for all clients and service types. Participate in the customer satisfaction process and monthly reporting for all areas using Excel and Survey Tracker to produce reports. Responsible for making recommendations for quality improvements to the manager/supervisor to coach their teams. KNOWLEDGE/ABILITIES/SKILLS Strong PC and office software skills. Outlook, Excel, and PowerPoint. Excellent verbal and written communication skills are required. Strong attendance record. The ability to maintain personal metric goals. Ability to work with minimal supervision. EDUCATION High school diploma or equivalent required. EXPERIENCE TARGET One to two years in customer service experience. Previous call center experience. Minimum of 6 months experience on a campaign(s) for this company with demonstrated high-quality performance.
SUMMARY OF JOB RESPONSIBILITIES Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching. Recommends changes to training programs. Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills, and/or system changes. Participates in identifying program needs, obtaining technical data, and scheduling programs. Maintains training records. KNOWLEDGE/ABILITIES/SKILLS Strong facilitation, problem-solving, research and decision-making skills. Excellent listening and oral/written communication skills. Solid understanding and use of computer basics (Internet, e-mail, MS Office). Ability to manage challenging trainees and customers while remaining in control. EXPERIENCE TARGET At least 2 years of customer service or technical support experience coaching and mentoring other associates, preferably in a complex, fast-paced contact center environment. Solid understanding of training processes and practices for adults. Excellent product knowledge for a specific vertical market.
About You
You enjoy achieving goals
You are eager to advance your career with a reliable company
You can problem-solve with a can-do attitude
You enjoy working with a team as well as independently
You are 18+ years of age
You have a high school diploma (higher education preferred)
You pass a criminal background check
About the Job
Handle inbound service calls
Develop and grow customer accounts
Drive customer satisfaction through voice, chat, and/or email communications
Navigate through multiple systems
Ongoing training and skill development
About the Benefits
Paid professional training
Employee discounts
401K retirement plan with company match
Growth opportunities through various development programs
SitelFit wellness program
Job stability
Life-long skills and experience
Excellent work culture
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