NEW YORK, NY, San Antonio, TX, Vienna, VA, Chicago, IL, LATHAM, NY, Birmingham, AL, SHAVANO PARK, TX, POLAND, OH, Hampton, NH, Bloomington, MN, Maine, New Hampshire, or Massachusetts.Irvine, CA, Roanoke, VA, Nashville, TN
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary, and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative, and customer support roles.
Requirements
- 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired - Enthusiastic attitude and an engaging business-like approach - Demonstrated talents in communicating and interacting with clients/customers, both internal and external - Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Basic knowledge in computer software programs and office equipment - Experience performing extensive research to resolve complex customer inquiries - Strong communication skills, both verbally and in writing - Strong problem-solving skills - Comprehensive knowledge of Microsoft Word - Knowledge of Microsoft Excel - Customer service and office administrative skills
Warranty Coordinator Irvine, CA
Description
Customer Service Representatives might be interested in this opportunity via Robert Half, in a dynamic, rapidly changing call center. You might be the Customer Service Representative we're looking for if you're articulate and highly-skilled, and love building solid customer relationships. This Customer Service Representative opportunity is located in Irvine, California, and is a short-term contract / temporary engagement. What you get to do every day - Field and send out send written business correspondence - You will likely support business development and client referral goals by actively cross-selling and referring customers - Handle incoming telephone calls - Deliver outstanding, friendly customer service in a timely fashion.
Requirements
- Strong problem solving and analytical skills
- 1+ years of past relevant experience
- Strong customer service and office administrative skills
- Excellent oral and written communications skills
- No stranger to performing extensive research to resolve complex customer inquiries
- Solid understanding of navigating basic office equipment and protocols
- Data entry experience
- Well-founded grasp of Microsoft Office
- Upbeat, positive attitude, and an approach to work rooted in professionalism
Broker Agent Service Representative Roanoke, VA
Description
Robert Half Strategic Accounts Office Team is looking to full-time a Broker Agent Service Representative.
Job Descriptions:
· Handling inbound phone calls professionally while providing excellent customer service
· Research and resolve agents’ questions relating to:
· How to use self-service tools
· Member concerns
· Medicaid and Medicare verification
· Application status and eligibility
· On-boarding and certification process
· Commission injuries
· Document call resolution of each contact in various systems in a clear and concise manner
· Demonstrate the ability to provide a quality experience for all our customers
· Meet minimal performance goals on a weekly monthly quarterly and annual basis
This Broker Agent Service Representative role is a contract employment opportunity based in (Remote to Roanoke VA 24019)
Is working as a Broker Agent Service Representative something that you would be interested in doing?
Requirements
Must have qualifications/experience:
· Experience working in a call center
· Healthcare and/or insurance industry experience
Medicare knowledge
· Experience supporting a sales team or working with sales representatives
· Experience navigating a computer while speaking on the phone
Description
Are you looking for work in the customer service field? This Customer Service Representative position via Robert Half in a dynamic, rapidly-changing call center might be the job for you! Articulate, highly-skilled Customer Service Representatives will be interested in this position if they love building solid customer relationships. This Hampton, New Hampshire Customer Service Representative position could be for you if you're available for a short-term contract / temporary opportunity. Candidates must live in Maine, New Hampshire, or Massachusetts.
Major responsibilities
- Offer friendly, accurate customer service in a timely fashion
- Receive and send written business correspondence
- Handle incoming telephone calls
- Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
Requirement,
- Customer service experience preferred
- Knowledge of reviewing documents for spelling and grammar
- Proficiency in customer service
- Email Correspondence experience
- Phone Etiquette experience
- Adeptness in De-Escalation
- Enthusiastic attitude and an engaging business-like approach
- Strong problem solving and analytical skills
- Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers
- Excellent customer service and office administrative skills
- Proven knowledge of Customer Relationship Management (CRM) systems.
- Excellent written, verbal and social communication skills are highly desired
- Strong proficiency with Microsoft Office applications, specifically Word, Outlook, and internet applications
Member Services Rep Roanoke, VA
Description
Robert Half is seeking out candidates with outstanding customer service skills for a Support Representative with one of its Fortune 500 healthcare clients
located in Virginia (Remote Position).
The Support Representative will:
• Handling inbound phone calls
• Answering member concerns in Medicaid, navigating system, application status, and eligibility
• Documenting call resolution of each contact in various systems
Requirements
In addition to the above-stated duties, the Support Representative must hold the following skills:
• Customer Service experience
• Ability to communicate clearly and concisely
• Basic skills in Microsoft Office and use software applications.
Requirement
Responsibilities
Perform word processing, filing, and faxing
Receive and tend to visitors
Support diverse projects for other employees
Answer telephone calls
Requirements
General familiarity with Microsoft Outlook
Proven knowledge of filing
Well-founded grasp of Microsoft Excel
Expertise in Email Correspondence
Scanning experience
Spanish Language experience
Written Communication experience
Foundational knowledge in data entry
Solid computer skills including word processing, spreadsheets and presentation software, as well as databases and customer database systems
Excellent oral and written communications skills
Skills in internet research
At least 1 year of Administrative Assistant experience preferred
POLAND, OH
Requirements
- Strong communication and social skills and able to receive criticism well
- Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- Strong customer service and office administrative skills
- Foundational knowledge in Fast-Paced Call Center
- Inbound Call Center experience is highly desired
- Pharmacy experience is highly preferred
- Adeptness in High Volume Call Center
- Solid understanding of Call Center Customer Service
- Demonstrated knowledge of Call Center Metrics
- Earlier work involving Pharmacy Benefit Management
- General familiarity with Remote Assistance
- Practical knowledge of data entry
- Background working with Pharmacy Claim
- Assist Customers experience
- Proficiency in call centers
- Ability to recognize, evaluate, and resolve problems effectively
- Supportive, positive attitude with a professional demeanor applied to all tasks
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- 2+ years experience with performing in a goal-driven & customer-focused environment preferred
- Comfort and confidence when interacting with internal and external partners and clients/customers
- No stranger to performing extensive research to resolve complex customer inquiries
- Hands-on knowledge of MS Office Suite
Description
Robert Half is looking for someone who loves building solid customer relationships for a Customer Service Representative position. Are you articulate and highly skilled? This Customer Service Representative position could be an excellent career opportunity for you! This long-term contract / temporary Customer Service Representative position could be for you, if you're available to work in Shavano Park, Texas. Candidates who thrive in a dynamic, rapidly-changing call center will be interested in this position.
What you get to do every single day
- Handle incoming telephone calls
- Receive and send written business correspondence
- Give exceptional customer service in a timely fashion
- Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers
Requirements - Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity - Positive attitude and an engaging business-like approach - Proven experience going the extra mile to solve complex customer inquiries via extensive research - Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Strong proficiency with Microsoft Office applications, specifically Word, Outlook, and internet applications - Proven computer skills - Foundational knowledge in Superior Customer Service - Comprehensive knowledge of Basic Medical Terminology - Call Center Customer Service experience - Customer service experience - Ability to interact effectively with internal and external partners and clients/customers - 2+ years of past relevant experience - Strong communication and interpersonal skills (verbal, written, and listening) - Strong customer service and office administrative skills.
Project Specialist
Under the direction of a Project Coordinator or Team Leader, the Project Specialist is responsible for performing all facets of opening and closing accounts for a designated special project.
- Customer service and office administrative skills
- Strong communication and social skills
- Experience using Microsoft Office,
- Upbeat, positive attitude and an approach to work rooted in professionalism
- Proficient with computers and technology platforms, especially Excel
Requirement
• Collect information and details regarding needed utility services.
• Coordinate setup and/or closure of accounts with utility providers.
• May also coordinate meter sets, including negotiating terms and requirements.
• Resolve service-related issues.
• Create sites/accounts in the system.
• Manage and maintain multiple spreadsheets containing large datasets.
• Coordinate various details for a special project.
• Analyze and review reports and spreadsheets for accuracy, completeness, and errors.
• Identify and resolve errors in both written and text documents.
• Respond to customer questions, complaints, and concerns to ensure customer retention and satisfaction.
• May provide administrative services such as copying documents, composing email and internal memos, and creating presentations and reports.
• Generate reports and prepare and monitor invoices.
• Perform tasks including answering customer calls, responding to emails, printing and/or creating training materials, data entry, scheduling meetings and training sessions, filing documents.
• Support project team as needed to meet deadlines.
• Performs related work as required.
Customer Service Representatives might be interested in this Insurance field opportunity via Robert Half, in a dynamic, rapidly changing call center. We are seeking an articulate, highly-skilled Customer Service Representative who loves building solid customer relationships. This Customer Service Representative position is based in the Latham, New York region and is a long-term contract / temporary to hire employment opportunity.
What you get to do every day
- Receive and place telephone calls
- Field and send out send written business correspondence
- Offer friendly, accurate customer service in a timely fashion
- Be a part of business development by actively cross-selling and referring customers
Requirements
- 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired - Ability to navigate multiple computer systems and applications - Strong communication and social skills and able to receive criticism well - Excellent customer service and office administrative skills - Call Center Customer Service experience - Comfort in pursuing resolutions to complicated customer inquiries using complex research methods - Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers - Experience using Microsoft Office - Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity - A consistently positive approach to your work that is rooted in a businesslike professionalism - Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Description
Do you enjoy working with people and building solid customer relationships? Robert Half's Customer Service Representative position could be an excellent career opportunity for you! If you are articulate and highly skilled, have prior Customer Service experience, and are able to work in the Chicago Loop area, apply today!
How you will make an impact
- Provide friendly customer service and assist with order entry functions
-Communication with customers via phone and email regarding pricing, terms, availability of product, order status, shipping information, lead times, etc.
-Collaboration with other departments such as Accounting, Sales, Technical Support, etc. to ensure a positive customer experience
-Coordination and communication with both US-based and Sweden-based shipping teams, supply department, and purchasing
-Administration and follow up on customer repair and credit return requests
- Receive and place telephone calls
Requirements - Customer service and office administrative skills - Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity - Demonstrated experience performing extensive research to resolve complex customer inquiries - Demonstrated ability to interact effectively with internal and external partners and clients/customers - Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Excellent oral and written communication skills - Upbeat, positive attitude, and an approach to work rooted in professionalism - Call Center Operations to experience is highly desired - Order entry experience - Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information - 2+ years of past relevant experience
Customer Service Representative San Antonio, TX
Robert Half is looking for a Customer Service Representative with a distinct skill set to expand their career. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. This position will operate in a fast-paced and dynamic environment. This Customer Service Representative position is based in the San Antonio, Texas region and is a long-term contract / temporary employment opportunity.
What you get to do every single day
- Receive and send written business correspondence
- May support business development and client referral goals by actively cross-selling and referring customers
- Manage and place incoming telephone calls
- Provide accurate, friendly customer service in a timely fashion
Requirements
- Excellent verbal, written, and social skills - Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Positive attitude and an engaging business-like approach - Call Center Customer Service experience - Foundational knowledge in data entry - Comprehensive knowledge of Answering Inbound Calls - Well-founded grasp of order entry - Customer service experience - Email Correspondence experience is highly desired - Proven knowledge of Microsoft Excel - Demonstrated ability to interact effectively with internal and external partners and clients/customers - Advanced Microsoft Office skills - Strong customer service and office administrative skills - Critical thinking, problem-solving, ability to work independently - 2+ years experience with performing in a goal-driven & customer-focused environment preferred - Ability to use multiple computer systems, applications, and utilize search tools to find information - Comfort in pursuing resolutions to complicated customer inquiries using complex research methods.
Requirements
- Strong customer service and office administrative skills
- Proven computer skills
- Excellent verbal, written, and social communication skills
- Demonstrated talents in communicating and interacting with clients/customers, both internal and external
- Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- Excel Formulas experience desired
- Positive attitude and an engaging business-like approach
- 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
- Experience performing extensive research to resolve complex customer inquiries
- Strong problem solving and analytical skills
- Strong proficiency in Excel and other Microsoft Program skills
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