Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary, and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative, and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap to apply instant notifications for AI-matched jobs, and more. Read employee reviews here
Your Priorities
● Assist with the execution, monitoring, and testing of the firm Microsoft compliance policies and procedures
● Reviewing sensitive and confidential data including client documents to help with KYC underwriting all incoming giving clients
● Developing and implementing process improvements to increase quality and scalability
● Monitoring transactions to prevent fraudulent activity and maintain compliance with all KYC, AML, and PCI DSS regulations
● Handle communication with other departments for underwriting-related matters.
About the Role As the Risk Operations Assistant, you will report to the Senior Risk and Compliance Analyst. In this role, you will manage the entire underwriting process from reviewing confidential client data to assessing overall KYC risk. You will also be tasked with developing and updating current processes and procedures to mitigate risks and ensure continued compliance with applicable laws and regulations.
This position will focus on underwriting, KYC documentation, process improvement, client and internal communication, and reporting for the compliance and risk team. As the Risk Operations Assistant, you will be responsible for ensuring that ongoing KYC risk mitigation and compliance tasks are completed in a timely manner and documented properly for suitability in compliance with our Underwriting policies.
Requirements
- Excellent verbal, written, and social communication skills - Strong computer skills including word processing, spreadsheets, and presentation software, as well as databases and customer database systems - Ability to multitask effectively - High typing accuracy - Microsoft Access experience - Microsoft Office experience - Strong familiarity with Microsoft Excel
Customer Service Representative $18.50 - $20.00 / Hourly
Burlington, MA
Description Robert Half is in need of an articulate, highly-skilled Customer Service Representative. Are you always outgoing and sociable? This could be a great position for you. Be prepared to come into a dynamic and fast-paced environment in this role. If you're looking for a short-term contract / temporary engagement and can work in Bedford, Massachusetts, this could be the Customer Service Representative position for you! This is a hybrid schedule, so you must be local. For quick consideration, please send your resume directly to dino.goranovic@roberthalf com ASAP! Your responsibilities: - Field and send written business correspondence - Manage and place incoming telephone calls - Contribute accurate, friendly customer service in a timely fashion - Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers For quick consideration, please send your resume directly to dino.goranovic@roberthalf com
Requirements
- 1+ years of recent customer service experience
- Strong proficiency in Microsoft Program skills required
- Strong computer skills including previous experience in a CRM
- Excellent communication skills
Description
If you love building solid customer relationships, this Customer Service Representative position via Robert Half in the growing Healthcare/NHS industry might be for you. This Customer Service Representative position could be an excellent career opportunity for you if you are articulate and highly skilled.
This could be the Minnetonka, Minnesota Customer Service Representative position you're looking for if you're available for a short-term contract / temporary to hire engagement. If you like the idea of working in a dynamic, rapidly-changing call center, this position could be for you. How you will make an impact - Organize and route incoming telephone calls - Provide accurate, friendly customer service in a timely fashion - Field and send out send written business correspondence - May support business development and client referral goals by actively cross-selling and referring customers.
Requirements
- Ability to communicate verbally and in writing effectively throughout all levels of the company - Demonstrated talents in communicating and interacting with clients/customers, both internal and external - Upbeat, positive attitude, and an approach to work rooted in professionalism - Solid understanding of Call Center Customer Service - 2+ years experience with performing in a goal-driven & customer-focused environment preferred - Ability to use multiple computer systems, applications, and utilize search tools to find information - Excellent customer service and office administrative skills - No stranger to performing extensive research to resolve complex customer inquiries - Excellent problem-solving skills - Strong proficiency in Excel and other Microsoft Program skills - Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly.
$25.00 - $25.00 / Hourly-Scottsdale, AZ
Description
Robert Half is looking for a versatile customer service candidate, experienced in demonstrating communication via phone chat and email.
· Positions/Why Open: launching a new product and in need of customer experience candidates to help with answering questions about the new product launch in Texas.
· Schedule: Monday through Friday 9 am - 5 pm CST (ideally Texas candidates preferred or candidates who will work CST)
· Remote or In-Office? 100% Remote
· Software: Google Docs
· Responsibilities: answer chats, phones, and emails about the new product launching in Texas. Requirements Google Docs Excellent customer service Communication skills Ability to multitask Decision-Making
Customer Service Representative Minnetonka, MN,$14.00 - $17.00 / Hourly
Requirements
- Ability to communicate verbally and in writing effectively throughout all levels of the company - Demonstrated talents in communicating and interacting with clients/customers, both internal and external - Upbeat, positive attitude, and an approach to work rooted in professionalism - Solid understanding of Call Center Customer Service - 2+ years experience with performing in a goal-driven & customer-focused environment preferred - Ability to use multiple computer systems, applications, and utilize search tools to find information - Excellent customer service and office administrative skills - No stranger to performing extensive research to resolve complex customer inquiries - Excellent problem-solving skills - Strong proficiency in Excel and other Microsoft Program skills - Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly.
Shelton, CT,$14.25 - $16.50 / Hourly
Requirements
- Strong problem solving and analytical skills - Excellent written, verbal, and social communication skills - Enthusiastic attitude and an engaging business-like approach - Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Proficient with computers and technology platforms - Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications - Demonstrated knowledge of benefits coordination - Practical knowledge of Answering Multi-Line Phone System - Outbound Marketing experience - Microsoft Excel experience preferred - Basic Office Equipment experience highly preferred - Adeptness in Microsoft Outlook - Solid understanding of Call Center Customer Service - Answering Inbound Calls experience preferred - Background working with navigating basic office equipment and protocols - General familiarity with Appropriate Metrics - Microsoft Word experience is highly desired - Excellent customer service and office administrative skills - 1+ years of past relevant experience - Comfort in pursuing resolutions to complicated customer inquiries using complex research methods - Demonstrated talents in communicating and interacting with clients/customers, both internal and external.
EUGENE, OR,$19.00 - $22.00 / Hourly
Responsibilities Include:
Define a fair, equitable, and competitive total compensation and benefits package that fits and is aligned to the company’s goals
Ensure that compensation practices are in compliance with current legislation
Use various methods and techniques and make data-based decisions on direct financial, indirect financial, and nonfinancial compensations
Assess employees needs by conducting organizational psychology surveys to find out what motivates and engages employees
Prepare job descriptions, job analysis, job evaluations, and job classifications
Participate in salary and labor market surveys to determine prevailing pay rates and benefits
Differentiate pay systems to invest in the segments of the workforce that contribute the most value
Deploy effective communication strategies and success metrics
Conduct ongoing research into emerging trends, issues, and best practices
Conduct periodic audits and prepare reports.
Requirements
Proven working experience as a Compensation and Benefits Specialist preferred
Prior experience in HR practices and compensation cycle management preferred
Working knowledge of job evaluation and job analysis systems
Adequate knowledge of current labor rules and regulations
Familiarity with various types of incentives and benefits
Extensive knowledge of HRIS and Microsoft Office Suite
Strong quantitative and analytical skills.
Arlington, VA,$19.00 - $22.00 / Hourly
To be successful as a membership coordinator you should be able to keep membership numbers up and ensure member satisfaction. Ultimately, an excellent membership coordinator should be an outstanding communicator with a talent for building strong relationships between members and the organization. Membership Coordinator Responsibilities:
Handling all questions, information requests, and complaints regarding membership.
Processing membership applications, renewals, and resignations.
Maintaining and updating membership records.
Assisting with member communication activities.
Collecting data, tracking membership statistics, and preparing reports.
Developing and implementing strategies to recruit new members.
Coordinating with the accounting department to track membership revenue.
Preparing membership marketing materials.
Organizing events and activities for existing and prospective members.
Membership Coordinator Requirements:
High school diploma/GED.
Previous experience in member management, sales, or recruitment.
Proficiency in Microsoft Office.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to think creatively and take initiative.
Excellent writing and editing skills.
Highly organized.
Requirements Customer Service, Basic Office Skills, Microsoft PowerPoint, Microsoft Excel, Editing, Salesforce, CRM experience
Phoenix, CA,$20.00 - $25.00 / Hourly
Description-Openings for Customer Service Representatives!
Our tech start-up client, with headquarters in West LA, is looking to staff up their call center and ideally looking for candidates who live in Arizona or have the familiarity of the Arizona geography. As the Customer Service Rep, you will answer inbound calls from customers, schedule appointments, problem solve and troubleshoot. The ideal candidate will have inbound call center experience. In addition, you will help with billing issues for clients. Previous experience with a CRM system called Gorgeous is a huge plus! This is a fully remote role. Hours are 8:30-4:30 and this role could go full time for the right candidate.
Major responsibilities
- Give exceptional customer service in a timely fashion
- Receive and place telephone calls
- You will likely support business development and client referral goals by actively cross-selling and referring customers
- Receive and send written business correspondence
Requirements - Demonstrated experience performing extensive research to resolve complex customer inquiries - Proven ability to navigate multiple computer systems, applications, and utilize search tools to find information - Microsoft Office experience preferred - 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired - Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Excellent problem-solving skills - Demonstrated ability to interact effectively with internal and external partners and clients/customers - Upbeat, positive attitude, and an approach to work rooted in professionalism - Adeptness in Previous Call Center - Strong familiarity with Call Center Operations - Inbound Call Center experience - General familiarity with Call Center Customer Service - Demonstrated knowledge of Prior Call Center - Call center experience desired - High Volume Call Center experience preferred - Expertise in Call Center Metrics - Strong customer service and office administrative skills - Excellent written/verbal communication and organizational skills.
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Los Angeles, CA-$18.00 - $22.00 / Hourly
Description An architecture/design firm is looking for a remote, bilingual Spanish Customer Support Coordinator on a contract-to-hire basis. The Customer Support role will include a technical component while maintaining a high level of customer satisfaction. In this position, you will perform the following duties: • Respond to service calls received by phone, email, within 24 business hours • Resolve product or installation problems as efficiently as possible in the best interest of the customer and company • Negotiate repair and replacement costs • Send service call forms to repairers Enter customer and transaction information into Salesforce • Grow the network of repairer persons on our roster • Maintain insurance certificates and repairer map • Perform database and repairer map updates Dispatch, receive and process service surveys • Prepare and send out thank you packages in response to surveys received • Manage customer service email box as well as your personalized inbox This is a fully remote position, but the candidate must be located in the Los Angeles area. Travel may be required once full-time to headquarters annually. The Customer Support Coordinator must be fluent in Spanish. This is a growing firm and there is an opportunity to grow and take on additional responsibilities. Hours are Monday – Friday from 8:30 – 5:30 PM. Pay is $40-45k once full-time.
Shelton, CT-$14.25 - $16.50 / Hourly
Requirements
- Strong problem solving and analytical skills - Excellent written, verbal, and social communication skills - Enthusiastic attitude and an engaging business-like approach - Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Proficient with computers and technology platforms - Strong proficiency with Microsoft Office applications, specifically Word, Outlook, and internet applications - Demonstrated knowledge of benefits coordination - Practical knowledge of Answering Multi-Line Phone System - Outbound Marketing experience - Microsoft Excel experience preferred - Basic Office Equipment experience is highly preferred - Adeptness in Microsoft Outlook - Solid understanding of Call Center Customer Service - Answering Inbound Calls experience preferred - Background working with navigating basic office equipment and protocols - General familiarity with Appropriate Metrics - Microsoft Word experience is highly desired - Excellent customer service and office administrative skills - 1+ years of past relevant experience - Comfort in pursuing resolutions to complicated customer inquiries using complex research methods - Demonstrated talents in communicating and interacting with clients/customers, both internal and external.]
$19.00 - $22.00 / Hourly,EUGENE, OR
Requirements
- Ability to interact with all levels of staff in a rapidly quickly changing environment while maintaining an appropriate demeanor
- Desire to thrive in scenarios of team-based work or independent tasks, always looking to learn more and take initiative on a number of different projects and tasks
- Familiar with office applications and software, as well as Human Resource Information Systems (HRIS)
- Strong communication and social skills
- Able to use good judgment and maintain a high level of confidentiality and sensitivity
If you are a self-starter who is passionate about supporting a dynamic and growing company, we would love to hear from you! Contact us now - this position is available and will be staffed by the end of the week!
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