Customer service jobs this week Aug-2-9th or Remote (U.S.)
Leviathan Rods - Remote Operations Manager - $60,000 annual salary
Leviathan Rods, an Austin-based startup that designs and manufactures fishing rods, is seeking a Remote Operations Manager to help navigate the company’s world-class recent growth explosion and professionalize this mom-and-pop shop into a world class industry leader. As the Operations Manager, your job responsibilities will be to oversee all customer and supplier communications, manage merchandise and inventory, design and implement operational processes, & miscellaneous project management. This full-time position pays $30/hr.
Providing excellent -- definition: helpful and timely -- customer communication is a core value at Leviathan. In your role, you will:
Manage all social media platforms, including scheduling posts, responding to inquiries and orders, and proactively seeking out new customers across multiple platforms
Respond to all inbound communication from existing and potential customers via email, phone, and text
Help navigate warranty requests, making sure every customer leaves a satisfied Leviathan evangelist
In order to manage inventory & merchandise with efficiency and organization, you will:
Develop a system to order, receive, organize, find, ship (and probably a dozen other verbs related to stocking parts!) all necessary components to build and ship the best fishing rod on the market
Communicate directly with multiple vendors and our two factories
Troubleshoot all manufacturing and supply issues
As a hobby shop turned into a (small) big deal, we need your help to:
Regularly audit and iterate systems and processes, making sure we are all using our time effectively and using software/automation when possible
Manage projects like our exhibits at quarterly fishing shows, our ongoing relationship with local charities, and many more!
You will thrive in this job if you:
Have proven retail ops and social media relations experience
Love working remotely
Enjoy oscillating between task-mastering and strategic vision casting
Want to spend a majority of your day talking to customers (our rod-wielding customers are the best!)
Can work normal CST business hours;.]
Job Overview- Employee reviews here
The UpCounsel Attorney Success Manager will run point on the newly-formed Attorney Success division, overseeing the attorney experience from onboarding through to renewals. With UpCounsel transitioning to an attorney subscription-based model in 2020, this role offers the opportunity to make key contributions to the overall health and effectiveness of this program.
It requires someone who not only has experience working with customers in an account management role but who is excited to roll up their sleeves in a more entrepreneurial capacity -- figuring out how we best support our attorneys to knock it out of the park. If you are currently an individual contributor that is ready to apply their learnings to structuring a program, having a large degree of autonomy, and working with a seasoned team this may be a great fit for you!
What You’ll Do
Drive retention and satisfaction among our subscribing attorneys by helping them understand what they need to do to succeed
Act as a “Mentor/Coach” for attorneys that need help understanding their performance and how to improve it
Monitor and improve Support practices and procedures that influence satisfaction and brand perception
Assist in onboarding new attorneys, communicating best practices, and setting benchmarks that will guide their performance
Help define and execute a standard set of “Health Checks” at designed times
Improve and maintain a cadence of ongoing email communications with attorneys that educate, celebrate wins, and keep attorneys engaged
Closely collaborate with Sales to support upsells, renewals, and new product opportunities
Work with the product team to help determine what changes would most influence attorney satisfaction
What We’re Looking for
2+ years experience in customer success, relationship management, account management, or similar role
Relish being in weeds with customers as much as building programs
Ability to communicate effectively and inspirationally with a tough audience - attorneys!
Self-driven, proactive, and entrepreneurial nature with a desire to learn and grow
Excellent communications and interpersonal skills
Results-driven mentality, with a bias for speed and action
Strong analytical skills, with an ability to translate data into insights
Comfort working in a fast-paced startup environment where we wear many hats
Some experience in a managerial capacity preferred
Job Description
Contractor Recruiter focused 100% in Technical Recruiting
High likelihood of conversion to FTE if a worker performs well in the role.
Can be remotely based from any state
40 hours/week; no overtime.
How you’ll make an impact (Knowledge and Skills):
Identify Talent Needs
Source Talent
Recruitment Marketing
Manage Candidate Experience
Assess & Hire Talent
Qualifications :
Basic Qualifications:
• 3+ years of full life cycle recruiting
• Deep experience with professional networking sites including niche
• Understands sourcing techniques (e.g. Boolean searches)
• Solid understanding and demonstrated use of an ATS, Recruitment Marketing, and Excel
• Understanding of current employment laws including OFCCP's guidelines for fair hiring practices
• Strong communication skills (both written and oral)
Preferred Qualifications:
• Bachelor’s Degree preferred
• Fieldglass VMS or other VMS
ob Description
The Social Media & Community Specialist is responsible for managing, scheduling, and analyzing content across all social media platforms. The incumbent of this position works as a source of knowledge and expertise on the latest digital technologies, social media trends, and analysis of current and past brand performance. This individual will also collaborate to generate new social media strategies to ensure that the brand meets current trends before market fatigue has been established to ensure fresh and innovative impressions of our brands are at the epicenter of our social media strategy. Essential Responsibilities: In order of importance, indicate the essential responsibilities of the position and the % of time dedicated to each. (must total 100% - no Bachelor'sresponsibility should be less than 5%. Please note that other duties may be assigned.% of Time
Generate, schedule, and publish high-quality content that supports the overall brand and marketing strategy.
Communicate with followers and other social media page engagements, responding to queries in a timely manner.
Perform research on current trends, audiences, and competitors; and communicate that information internally to the marketing team.
Set specific objectives and report on their progress on a monthly basis.
Design and implement social media strategies to align with business goals.
Monitor google analytics and other data management platforms in search of outliers and insights in relation to social media.
Distribute important data and information throughout the marketing department on an ongoing basis.
Understands and adheres to legal/compliance standards included in corporate policies and accepts ownership for accomplishing existing tasks that fulfill legal/compliance requirements. Reports compliance violations when identified.
Job CharacteristicsComplexity3 - Work is split between standardized and non-standardized tasks. The job requires the employee to use judgment to plan and organize work; requires searching for solutions of limited difficulty. Decision Making3 - Work is performed under minimal supervision; independent decisions made may set precedents for future work processes of a work team, unit, or department; decisions have a moderate impact on productivity, policies, procedures, and staff.Judgment4 - High level of judgment needed; freedom to act for determining work methods for unstructured options may need approval from top management. Problem Solving3 - Some problem solving is required; problems are typically not defined and infrequently occur; established methods and policies and procedures are available for quick and efficient resolutions.Supervisory ResponsibilitiesNoneBudgetary Responsibility$0
Education and experience(List the MINIMUM education and experience required to perform the essential functions of the position): Required Degree: 5 - Bachelor's degree from an accredited four-year organization/university.Preferred Degree: 5 - Bachelor degree from an accredited four-year organization/university.Certificate (s): Experience: 3 - Job requires 1 to 3 years of previous related work experience.
Knowledge, skills and abilities: (List the MINIMUM knowledge, skills and ability required to perform the essential functions of the position):Bilingual in English & Spanish
Excellent communication and collaboration skills
Organized
Proactive and able to multi-task and switch gears/directions on a project as the market necessitates
Required Platform Experience:
Analytics Platforms
Scheduling Platforms
Data Management Platforms
CRM Tools
'Job Description
Artech is looking for a Content Coordinator to help support a new intranet launching in September 2021. This role is in charge or governance for a new intranet. There will be 100+ users allowed to post to this site and this coordinator will make sure that the posts are correct. If they don’t follow the rules, the coordinator may edit the role online and repost. It’s the Content Coordinator's job then to go back to the submitter and educate them on their error.
Job Duties:
Monitor intranet daily for new postings.
Review all content for accuracy making sure they're within the given guidelines.
Update posts as needed within the web design tool.
Reach out to employees with violations to provide correction to the action
Pull reports and put together presentations on usage, violations, etc on a daily/weekly basis
Perform audits to ensure that governance is being followed
Provide general help with the administration of the platform as an assistant to the stakeholder.
Requirements:
Experience with web design
Native-level English
Confident in corporate communications
Comfortable enforcing rules
Job Description
Job Title: Channel Marketing Specialist
Duration: 6 months - depending on candidate performance and business needs, could be a chance for an extension.
Location: 100% Remote in any part of the US. But team members are based in PST and MT timezone, thecandidate must be able to work PST/MT hours. The home team operates from Palo Alto, CA.
Standard 40hrs a week. PST/MT Business hours.
2) What are the top 3 skills/requirements this person should have?
a.) experience in partner marketing is a big plus
b.) proficient in Outlook, Excel, and PowerPoint
3) What are the top 3 soft skills this person should have?
a.) strong organization skills
b.) lots of collaboration so they need to have a positive attitude, be a team player, fast learner, etc
c.) Need excellent communication skills - both verbal and written is very important.
4.) What are other requirements?
a) Education level desired – Bachelors, preferred, but if the candidate does not have a degree but has the stellar experience, the manager is open to looking at the candidate's profile as well.
b) Previous experience -How many years? Around 5 years of experience marketing for a software company. Experience with partner marketing a plus.--
Channel Marketing Specialist
The Global Partner Marketing Demand Generation Programs team is looking for a talented Partner Marketing Specialist to develop and manage marketing programs for specific channels, foster partner activation through communications, and execute through-partner marketing projects to support business objectives, pipeline, and revenue goals. This individual will support Sr. Marketing Managers on the team with projects, and will work closely with corporate and regional worldwide teams to ensure program information is disseminated and projects are completed within timeframes, as well as will demonstrate expertise analyzing program results and using data to provide informed creative marketing/business recommendations.
Candidates for this role should have a passion for digital marketing, be comfortable with marketing analytics, and possess strong organizational and project management skills in a fast-paced, dynamic environment.
Responsibilities:
The role will help support and execute global partner marketing demand generation campaigns and programs by developing strategy, building campaigns, and reporting on partner usage.
• Build marketing programs to support specific marketing objectives across different channels and segments in support of our overall strategic marketing plan
• Lead the execution of a marketing program from start to finish, driving collaboration with the stakeholders and leveraging the right internal processes
• Partner with creative teams, other internal stakeholders outside of marketing, regional teams, and external marketing agencies and vendors
• Manage programs results reporting dashboard and QBR presentation compiling; analyze across various campaigns, segments, solutions, and channels to share insight and optimization recommendations
Skills:
• Bachelor’s degree, preferably in Marketing or related field with around 5 years of experience marketing for a software company. Experience with partner marketing is a plus.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint is mandatory
• Positive attitude, strong team player, and self-starter, with the ability to manage time-sensitive projects
• Strong attention to detail, with organization and planning skills
• Proven success managing projects and deadlines
• Creativity and excellent verbal and written communication skills
We're a small team, so you'll have a big impact! Your day-to-day will involve:
Answering email/chat questions from prospective and existing customers
Helping customers find solutions to their unique scenarios
Calls and demos with potential customers
Collect and report feedback for driving product-development decisions
For this role we need you to:
Be motivated to help people with their questions
Have a friendly, engaging and relaxed style
Demonstrate outstanding written and verbal communication in English
Be generally interested in SaaS products
Be situated in Canada, United States or other countries in the timezone
About Us: Skedda is a cloud-based, business-to-business SaaS platform for managing bookings for 'spaces' at venues. It is used by a wide spectrum of organizations to enable self-service bookings for their rooms, desks, studios, halls, courts or any other kind of 'space'. It’s truly an international product, with active customers in over 2500 cities globally. We are 100% bootstrapped, profitable, and growing. We (the founders) build and run the product, and we’re dedicated to improving it on a daily basis. We'd love you to join our remote team!
The Client Services Manager role operates within our Rx Business Unit and Pharma Client Service team. This is a client-facing position and you should be comfortable owning tech-savvyyour own accounts, working with a lot of autonomy. You will manage the full life cycle of projects for clients and provide a level of service that ensures an ongoing positive relationship.
You’ll need to embrace a fast-paced, tech savvy, healthcare communications environment. You will also need to be confident in managing multiple clients and priorities simultaneously. A detail-oriented, self-motivated, “can-do” personality is essential.
What this role entails:
Cultivating, managing, and maintaining all aspects of relationships with new and existing clients on assigned accounts
Responsible and accountable for the successful fulfillment of all client contracts within original contract terms from program kickoff through campaign completion.
Manage timelines for all assigned client contracts and keep the Client Service Director and Sales partners informed of progress.
Collaborate with various internal/external teams to develop, iterate, and launch client content. Monitor, measure and summarize campaign metrics.
Accurately forecast project deliverables and achieve revenue recognition goals.
What will help you succeed in this role:
7+ years of relevant work experience in account management within the pharmaceutical or healthcare consulting market
Understanding of the pharmaceutical regulatory review process
Client-facing experience required
Excellent written and verbal communication
Success working independently and being personally accountable for assigned client accounts
Highly organized, able to coordinate large amounts of information across multiple projects and regions
Enthusiasm to help physicians and improve the US healthcare system
Education: BA/BS Required
The Opportunity: We're looking for an experienced Customer Success Associate who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams to manage and constantly improve the customer experience.
The ideal candidate is very passionate about customer service and has a natural desire to provide prompt, friendly, helpful, and professional support. A high level of organization and prioritization skills is necessary to be successful. A solid technical background is preferred - you don’t need to know how to read or write code - but you understand basic technical terminology and can have a comfortable conversation with a SaaS company about what they do and their business objectives.
This is a remote position, but we are looking for people located in North or Central America who can support EST working hours. This is a long-term, remote position. A reliable internet connection is required. We offer a base pay + commission. Benefits are not available, at this time.
Day-to-Day Responsibilities
Manage overall customer experience for your customer portfolio
Have deep, working knowledge of the product and conduct product walk-throughs
Serve as the end-to-end, main point of contact for all other customer account matters, including conducting onboarding calls and maintaining regular phone and email communication, answering all customer questions/concerns, troubleshooting issues, and negotiating strategy, where needed
Review campaign performance, strategize with the internal team on potential areas of improvement, and present that to the customer in a clear and convincing manner
Follow existing processes and identify areas of improvement
Liaise with campaign and technical team through the CRM and maintain clear and comprehensive account notes
Drive retention and growth among existing customers using proven strategies, while contributing with new ideas
Requirements
Impeccable English (written and verbal)
Previous Customer Success, Recruiting or Account Management experience, preferably in SaaS, Computer Software, Internet or Startup Environment
Prior experience working with small to medium-sized companies as customers
Decent technical and business acumen - You feel comfortable speaking to a SaaS company about their business
LinkedIn experience - Beyond having a profile, you know how LinkedIn functions and could give an overview of all the features
Experience delivering client-focused solutions to customer needs and managing expectations, escalations, and issues
Strong organization skills - You are process-oriented and like to create your own systems to stay organized so nothing slips through the cracks
Strong communication skills - You’re a great listener, a good negotiator, and have strong presentation skills
Sharp attention to detail - Nothing gets past you. You can see the big picture and small details all at once.
Prior remote experience - Or the ability to work independently and successfully liaise with a distributed team
Independent Worker - You are dependable and hold yourself accountable to your job expectations and deliverables
...but a Team Player - We have a very supportive and entrepreneurial environment and are looking for team members who support this culture.
Follow-u Boss is hiring read employee reviews here
The Opportunity: We're looking for an experienced Customer Success Associate who will oversee a portfolio of assigned customers and liaise with cross-functional internal teams to manage and constantly improve the customer experience.
The ideal candidate is very passionate about customer service and has a natural desire to provide prompt, friendly, helpful, and professional support. A high level of organization and prioritization skills is necessary to be successful. A solid technical background is preferred - you don’t need to know how to read or write code - but you understand basic technical terminology and can have a comfortable conversation with a SaaS company about what they do and their business objectives.
This is a remote position, but we are looking for people located in North or Central America who can support EST working hours. This is a long-term, remote position. A reliable internet connection is required. We offer a base pay + commission. Benefits are not available, at this time.
Day-to-Day Responsibilities
Manage overall customer experience for your customer portfolio
Have deep, working knowledge of the product and conduct product walk-throughs
Serve as the end-to-end, main point of contact for all other customer account matters, including conducting onboarding calls and maintaining regular phone and email communication, answering all customer questions/concerns, troubleshooting issues and negotiating strategy, where needed
Review campaign performance, strategize with the internal team on potential areas of improvement, and present that to the customer in a clear and convincing manner
Follow existing processes and identify areas of improvement
Liaise with campaign and technical team through the CRM and maintain clear and comprehensive account notes
Drive retention and growth among existing customers using proven strategies, while contributing with new ideas
Requirements
Impeccable English (written and verbal)
Previous Customer Success, Recruiting or Account Management experience, preferably in SaaS, Computer Software, Internet or Startup Environment
Prior experience working with small to medium-sized companies as customers
Decent technical and business acumen - You feel comfortable speaking to a SaaS company about their business
LinkedIn experience - Beyond having a profile, you know how LinkedIn functions and could give an overview of all the features
Experience delivering client-focused solutions to customer needs and managing expectations, escalations, and issues
Strong organization skills - You are process-oriented and like to create your own systems to stay organized so nothing slips through the cracks
Strong communication skills - You’re a great listener, a good negotiator, and have strong presentation skills
Sharp attention to detail - Nothing gets past you. You can see the big picture and small details all at once.
Prior remote experience - Or the ability to work independently and successfully liaise with a distributed team
Independent Worker - You are dependable and hold yourself accountable to your job expectations and deliverables
...but a Team Player - We have a very supportive and entrepreneurial environment and are looking for team members who support this culture.
About the job
Follow Up Boss is growing and we are looking for seasoned Sales Account Executives to drive that growth further. AE's will work directly with prospective customers to understand their business, their goals, and demonstrate the value Follow Up Boss will provide.
Expectations of an Account Executive are:
Meeting a monthly Sales Quota (uncapped commissions)
Engaging inbound Sales Leads utilizing the Follow Up Boss sales process to convert Leads to Customers
Ability to work independently with minimal need for oversight
Communicate at a high level displaying strong listening, coherence, and problem solving skills
Practice empathy, understanding, and respect to build strong relationships with prospects
Eagerness to operate as a contributing member of a Team that works collaboratively to up-level and assist one another
What does success look like?
The KPI for this role is Sales Revenue generated. At Follow Up Boss our top priority is providing the best customer experience possible and our Sales Process is focused on providing value in every interaction. We believe that a strong company, strong sales, and strong growth are the byproduct of providing the best service and experience possible to our customers.
About you
This role is perfect for someone who has selling experience with a proven track record of exceeding targets and serving as a strong advocate for Follow Up Boss.
Experience selling a SaaS product and navigating a high-velocity sales process
Your approach to sales is one of curiosity, empathy, and a drive to help small businesses achieve their goals
You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder
Flexible mindset, bias toward action, desire to learn and adapt
Desire to work remotely long-term
Based in the USA, quiet home office and fast internet.
We’re looking for a Product Support Expert to join our team to cover support 8 PM-6 AM EST Mon-Fri.*note, we're currently only looking for applicants based in Australia
Who Is Follow Up Boss
We’re a simple, communication and sales CRM for real estate teams (and we use our own product)
We’re a bootstrapped, profitable company started back in April of 2011
We’re a remote company with a mostly US-based team
We don’t just claim to be customer-centric - we live it: https://www.facebook.com/followupy Work Here?
We’re a young, ambitious company who only answers to our customers
Opportunity to have a big impact on our growth and your career
No red tape or pointless meetings
Competitive salary, health/dental/vision insurance, 20 days paid holiday, and other great perks (fitness, coffee, etc)!
This Role Is For You If…
You would describe yourself as patient, empathetic and having a good sense of humor
You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
Superb written and verbal skills (with a professional yet fun demeanor).
You consider yourself tech savvy and efficient with SaaS application
Your qualifications:
Self motivated and proactive mindset.
Remote work experience is considered an asset.
Based in the Australia, quiet home office with fast internet.
Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).
We’re looking for a Product Support Expert to join our team to cover support 8PM - 6 AM Mon-Fri EST.
Your responsibilities will include:
Answering incoming phone calls from customers to offer support
Answering support tickets to help customers and free trials (we use Zendesk)
On-boarding and setting up new accounts and winning them over from the get-go.
Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.
Advocating customers’ requests and needs across the entire company (we use Basecamp)
Educating about newly released features and functionality.
Contributing to our Help Center (help.followupboss.com)
30 Day Targets:
Learn the Follow Up Boss software & product offerings to be effective in the position
Complete all position-specific onboarding tasks, setup, and initial training
Virtually meet all Follow-Up Boss employees
60 Day Targets:
Actively work in the ticket queue on a daily basis
Answer incoming calls and complete 10 training call
90 Day Targets:
Meet or exceed KPI expectations
Contribute at least 3 documents to the Help Center
Contribute at least 1 product pitch
KPI’s:
Average Calls per Day
Average Tickets Per Day (conversations)
If this sounds like a great fit we would love to hear from you.
Aha Is hiring
Aha! is the world's #1 roadmap software. We help more than 5,000 companies build lovable products and be happy doing it. Our company is self-funded, profitable, and has been entirely remote since we started in 2013.
(Product manager or business analyst experience required)
Our team
Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.
We are experts: We do not hire sales or support people at Aha! — our Customer Success team is only comprised of former product, IT, project, and marketing managers.
We act with urgency: We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.
We serve: We work with the world's most innovative and well-known companies and they trust us to guide them to build products that their customers love.
We collaborate: We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and GoToMeeting for team and customer video calls. (Email? Rarely.)
We guide product: We bring our customer's requirements to our product team and define our own efficient processes and systems.
We enjoy: We like what we do and we want you to love your job too. Learn more about The Responsive Method, our company values, and the generous benefits we offer.
Your work at Aha!
We show customers what is possible with our software in a consultative way — from leading demos and answering customer requests to sharing product management best practices. Your responsibilities will include:
Delivering responsive customer service using our proven frameworks
Leading demos for new customers and new teams
Sharing best practices to help customers set strategy, capture ideas, prioritize work, and create visual roadmaps
Helping customers integrate Aha! with their existing tools (e.g. development systems)
Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
Sharing customer feedback internally
Testing new product functionality as needed
If this sounds appealing, we would love to hear from you. (A real human reviews every application.)
(Product manager or business analyst experience required)
Your experience
You lead product definition and delivery at a growing technology company. You help launch new functionality via a well-defined go-to-market process. You thrive in a fast-paced environment where launches happen often — not once or twice a year.
Your favorite part of working on new products is delivering real value to customers. You enjoy interacting with your team and customers in a consultative way. Showcasing advanced technology to sophisticated customers energizes you. Applying deep curiosity to new challenges comes naturally, and you persist until you can clearly see the most efficient path to full resolution. You are happiest when you are continually learning and working with a team of high achievers like yourself. And you write exceptionally well.
Your work at Aha!
We show customers what is possible with our software in a consultative way — from leading demos and answering customer requests to sharing product management best practices. Your responsibilities will include:
Delivering responsive customer service using our proven frameworks
Leading demos for new customers and new teams
Sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
Helping customers integrate Aha! with their existing tools (e.g. development systems)
Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
Sharing customer feedback internally
Testing new product functionality as needed
Setting an example for newer team members who are learning to lead demos, share best practices, and help customers with integrations
If this sounds appealing, we would love to hear from you. (A real human reviews every application.)
(Product manager experience required)
Your experience
You are a strategic product leader at a growing software company. You help set goals and initiatives and define product requirements. You launch new functionality with a cross-functional team via a well-defined go-to-market process. You thrive in a fast-paced environment where launches happen often — not once or twice a year.
Your favorite part of being a product leader is interacting with customers in a consultative way and helping them be more successful. Showcasing advanced technology to sophisticated customers energizes you. Applying deep curiosity to new challenges comes naturally and you persist until you can clearly see the most efficient path to full resolution. You are happiest when you are continually learning and working with a team of high achievers like yourself. And you write exceptionally well.
Your work at Aha!
We show customers what is possible with our software in a consultative way — from leading demos and answering customer requests to sharing product management best practices. Your responsibilities will include:
Delivering responsive customer service using our proven frameworks
Leading demos for new customers and new teams
Sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
Helping customers integrate Aha! with their existing tools (e.g. development systems)
Guiding customers from initial demo to active subscription, through procurement, legal, and security processes
Sharing customer feedback internally
Testing new product functionality as needed
Mentoring newer team members as they lead demos, share best practices, and help customers with integrations
If this sounds appealing, we would love to hear from you. (A real human reviews every application.)
Help Scout is hiring
Help Scout is a remote first company, with 110 employees working from 80+ cities all over the world to build helpful, human customer service tools. Our mission is to support small businesses with tools that make customer support more helpful and human. Today we’re supporting more than 12,000 of them — we’re passionate about this stuff! We’re also a Certified B Corporation.
About the Role
You’ll experiment and develop a playbook for helping our small to medium customers get the most value for their business using Help Scout.
You will lead and grow the Customer Success function by setting strategy and prioritizing Objectives and Key Results (OKRs).
You’ll become a Help Scout product expert so you can understand how to be most helpful.
In your first 12 months, you’ll hire, train, and develop a team of 2-4 customer-centric product experts.
You’ll lean on tech and 1:many models first, but use 1:1 interactions when they can have a significant impact for customers.
You’ll make data driven strategic decisions, and have a deep understanding of Help Scout customer metrics and how your team impacts them.
You’ll collaborate with other teams to identify and experiment with new customer growth opportunities.
You’ll benefit from the Customers team’s strong existing feedback loop with our Product team, and you’ll work directly with the Customers team’s Product Support Analysts to document customer feedback.
You’ll work with our Support and Product Support teams (the rest of the Customers team) to gain key insights on possible areas for experimentation.
Salary: We have an internal transparent salary matrix for each team. Read more about how we approach compensation here! For this role, we have $125,000 to $140,000 USD slated in the budget.
About You
You are a compassionate, humble, and curious leader who loves solving problems and experimenting with new solutions.
You have experience developing and contributing to an effective Customer Success strategy, particularly for SMB customers.
You have experience aligning with executive leadership around definitions and goals for churn, retention, product adoption.
You are confident in setting clear, measurable metrics goals for your team, as well as determining how you measure your team’s success.
You diligently engage and reflect on feedback and failure because you know there is always something to learn from and get better in.
You are data-driven and love figuring out how proactive customer help can impact user retention, product adoption, and churn.
You believe in doing right by the customer - a successful customer is one making the best use of the product they’re paying for.
You have experience building and managing a small team of Customer Success professionals.
You’re patient, an active listener, and an incredible communicator.
You’re a knowledgable CRM admin who loves to dive into the guts of setting up systems. (We use HubSpot, Looker, and Heap, but we’ll work together to get you any other software or tools you need.)
You believe that Customer Success is about improving customer experience by keeping the voice of customer front and center.
About the Role
Build strong 1:1 relationships with an assigned subset of our larger customers by advising, guiding, and instructing them on how to best use Help Scout.
You'll work with these customers to optimize their existing setup, understand current challenges, assist with facilitating change and drive new feature adoption.
You’ll be responsible for increasing customer expansion, managing churn, and upselling features.
You'll set yourself up for success by establishing a scheduled meeting cadence with your customers where you'll be documenting key contact roles, use cases, payment preferences, strategic goals and overall health of the account.
Based on what you learn, you'll advise on the ideal Help Scout Plan & feature adoption. This will include upgrading customers to higher tiered plans and working with them through the process from evaluation all the way through successful implementation.
You'll proactively monitor and manage communications around annual renewals.
You’ll be responsible for reporting learnings and valuable feedback to the product team so that we can improve the product and prioritize the right projects.
You’ll be proactively reporting on upgrade/expansion/churn of your customer base to your management team so that we can forecast accurately.
About You
You have 2+ years of account management experience in a SaaS environment; 4+ years of previous customer success and/or account management experience.
You are in account management because you love helping people win. It energizes you to work alongside people to improve their business.
You have a history of digging into challenges and opportunities first-hand to understand what’s going on, and then get jazzed about codifying what you’ve learned so (elements of it) can be automated and scaled.
You excel at managing yourself like a successful business-- highly organized, setting and achieving goals with regularity, creating a great customer experience, and making your teammates better.
You have experience building relationships and tracking key activities in Salesforce.
As the primary point of contact and a trusted advisor, you’re happy to wear several hats: sales, support, customer success. You'll be the point person on any one of them, mobilizing your team mates for support.
We’re expanding our SMB sales team so we can help as many businesses as we can provide better support to their customers. This fully-remote, inbound sales job is more than just demoing our software, it’s about being engrained in the needs of the customer while executing on the Help Scout mission.
Core Responsibilities
Close, Close, Close - oh and close some more
Effectively manage your pipeline of leads and opportunities so that you can consistently drive revenue for Help Scout and strong ROI for our customers.
Perform demos, presentations and trainings for customers to help ensure proper adoption of Help Scout’s services.
Adopt an email + call strategy that increases your likelihood of contact and close rate with customers.
Work closely with your team members to share learnings and tips so to better convert your opportunities.
Be a brand ambassador with our customers and gather feedback that can be shared with our Product and Marketing teams.
About You
4+ years of previous sales experience with a proven ability to learn quickly and produce stellar results.
2+ years of SaaS sales experience either as an AE/AM/BDR/SDR/Specialist.
Previous experience with Support CRMs.
You are in sales because you love helping people win. It energizes you to work alongside people to improve their business.
You are naturally curious and have a history of learning new things quickly. This is especially important in a remote company like Help Scout, as you won’t always have people nearby that you can talk to and learn from.
You excel at managing yourself like a successful business-- highly organized, setting and achieving goals with regularity, creating a great customer experience, and making your teammates better.
You have experience tracking all of your sales activity and reports with Salesforce.
Strong written and verbal communication skills.
About the Role:
Managing marketing operations processes, including lead management (HubSpot), database management (HubSpot & SFDC), segmentation (HubSpot & SFDC), and attribution models (Heap, Mixpanel, HubSpot, and one we wrote internally called attributionjs).
Developing a comprehensive strategy for the marketing tech stack and managing the selection, deployment, support, and scale of Help Scout’s marketing tools.
Enabling and automating campaigns for the marketing team, providing support, workflow set-up, process documentation, and reporting.
Working with marketing and growth marketing to automate and simplify as many processes as possible, increasing their efficiency while providing a seamless customer experience.
Collaborating within our revenue operations teams to help architect the future data structure of our marketing business and ensure smooth integration between marketing systems, sales systems, and our overall data systems.
Educating the team by creating and managing learning content(we use Slab) on how to build campaigns using our marketing tech stack.
Maintaining quality, checking workflows, emails, and lists to ensure correctness.
About You:
You’ve worked with a familiar marketing tech stack: HubSpot, Salesforce, Heap, and a BI Tool(we use Looker) are our core four. We also have others for you to use.
You have a growth mindset, a passion for learning, and are willing to lean into discomfort for the good of our customers and product.
You love puzzles, problems, and constantly making things better. Incremental improvements probably make you .
You design and build processes and workflows that work efficiently, and if they fail(it happens to us all), it does gracefully.
You’re constantly trying new SaaS tools to help us improve our marketing stack. You’ve probably self-served with most tools you’ve purchased.
You are helpful and empathetic and care about building on our company culture that embraces these qualities.
A note about our current tech-stack: We use HubSpot for self-service and Salesforce for our sales team. Our setup of Salesforce is robust, so you’ll excel if you have a deep understanding of Salesforce. We also have a current tech stack of Looker (BI Tool), Clearbit (Reveal, Prospector, and Enrichment), Chorus, and Mixmax.
Responsibilities:
Scale our customer acquisition and onboarding, invent and execute on ideas that scale.
Own the development of our internal systems that we rely on every day (current stack mentioned above, but you’d control all sales tools going forward).
Partner with our sales leadership on quota setting and compensation plans to drive our teams towards financial targets. You’ll partner with Finance Operations for comp payout.
Partner with sales to optimize how our team goes to market, collaborate with the AEs to understand their processes inside and out.
Own all analytics and reporting for our sales team (customer interaction data, funnel analysis, business metrics and reporting, etc.)
Work with Sales VP/Sales Coach to build the insights and vision for how we want to scale as a business.
Own the development and maintenance of pipeline management including forecasting methodology.
Control our Lead management, including rotator(s) and assign targeting accounts/leads coming from areas outside of inbound rotator (ie. Help Scout sales inbox)
Enable and automate campaigns for the sales team, providing support, workflow set-up, process documentation, and reporting.
Maintaining, enhancing and creating documentation on processes (we use Slab), policies and help-related materials tied to sales strategy execution.
About You:
You’ve worked with a familiar tech stack: HubSpot, Salesforce, SQL and a BI Tool (we use Looker). You’ll probably have experience with SalesLoft or Outreach.
You love to manipulate and dissect large scale data sets to further enhance sales impact to the business
You have a growth mindset, a passion for learning, and are willing to lean into discomfort for the good of our customers and product.
You love puzzles, problems, and constantly making things better. Incremental improvements probably make you happy.
Recruiter Mill is hiring
At Recruiter Mill, we help online businesses hire A-players using our proven 7-step hiring method. Our method helps online businesses unlock their recruitment potential, and although we're just getting started, our clients' results are already transformational.
We’re fastly becoming a leader in our niche, and our reputation for hiring top-notch talent is spreading fast.
What Is Email Outreach?
To understand email outreach, you have to understand how HUGE search engine optimization (SEO) has become.
Everyone knows that Google is one of the largest corporations in the world. But not everyone realizes how many smaller companies base their entire business around Google.
There are about 2 billion websites on the internet, many of them commercial. If they're not doing SEO, they don't stand a chance to see any meaningful traffic from Google. There's just no way around this harsh truth.
And that's the exact reason the SEO space continues to grow at a mind-warping speed.
Back to email outreach...
One of the surest ways to increase the traffic to your website is “link building” - securing links to your website from other websites in the same industry.
Email outreach is used to present your site to these other industry websites, and encourage them to link to you.
Building links can have a dramatic impact on the traffic you see from Google, but also require savvy email communication.
In other words, email outreach done well means outsized benefits for your website… and email outreach done poorly is a waste of time.
So What Does It Have To Do With Customer Support?
People who have customer support experience often prove to be great at email outreach too.
If you think about it, the two roles are not that different from each other. Both require lots of emailing and understanding the person on the receiving end of your message.
That's why we at Recruiter Mill specialise in hiring customer support agents and providing them with email outreach jobs at awesome companies. We work with companies in industries like:
Entrepreneurship education
Web development
Affiliate marketing
E-commerce
Content marketing
7 Reasons To Join Recruiter Mill As A Recruitment Specialist
.Develop A Highly-Marketable Skill Set
Grow With Us
Work With Successful Business Owners And Entrepreneurs
Take Ownership Of Your Work
Never Stop Learning
Be A Part Of A Special Company Culture
Work Remotely With A Flexible Schedule
What Will You Do As A Recruitment Specialist?
Process job applications for our clients' vacancies
Interview candidates
Communicate regularly with our clients to share updates, recommendations, etc.
Run our semi-automated lead generation process
Some admin tasks (e.g., issuing invoices, posting new job ads, etc.)
Here's What We Expect From You
You have experience and a track record of success in a recruitment-related role.
You pay close attention to details and are organized, reliable, and communicative.
You’re a people person with excellent listening skills, high emotional intelligence, and the ability to build strong relationships.
You’re able to give and receive constructive feedback.
Experience with digital marketing is ideal but not mandatory
You can work the hours we expect from you (see below). Our team is based in the Central European time zone. So you should be available during typical CET business hours. We expect at least 5 hours of overlap between our workdays. This is a full-time position and is fully remote. The starting salary for this role is USD 2,000 - 3,000/month before tax.
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