Alorica is a leading provider of Business Process Outsourcing solutions that span the entire customer lifecycle. Good, glad we got that out of the way. to learn more about Alorica click here
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JOB REQUIREMENTS Minimum education and experience:
Bachelor’s degree in accounting. Master’s degree in accounting or Certified Public Accountant license preferred
Four years of accounting, reporting, and analysis/related work experience or equivalent combination of related training and experience required.
Knowledge, skills, and abilities:
Thorough understanding of requirements under the Sarbanes-Oxley Act
Strong understanding of US GAAP required
Experience with SEC reporting a plus
Skilled in Microsoft Word, Excel, and PowerPoint applications
Ability to maintain the highest level of confidentiality
Capable of working independently with minimal supervision
Proficient financial analytical skills and ability to research and explain variances
JOB SUMMARY
Work from home as a customer service and technical support representative, assisting callers with technical questions regarding their smartphones, home entertainment or appliances. Using your technical aptitude to identify the problem and walk the customer step by step through trouble shooting guidelines. Utilize consultative sales experience to extend product offerings to customers that are relevant to their needs, and aid in providing solutions for the customer.
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, and identifies the technical issue they may be experiencing
Navigates through online programs to find solutions, and notate the customer file
Effortlessly multi-tasks by speaking with the customer, troubleshooting, and using a computer to discover and input information
Professionally engage with customers that may be frustrated at times
Utilize consultative sales approach to offer products relevant to the customer’s needs
Recognize opportunities to offer additional products/services that would help address and solve issues they may be experiencing
Work from a distraction-free environment, wearing a headset for the duration of the day, and answer inbound phone calls
Ability to work independently in a virtual environment
Calmly de-escalate calls, and walk customers through a step by step troubleshooting instructions
Ability to work in a fast-paced environment, and ability to learn new concepts in a remote learning environment
United States-South Carolina-Simpsonville-901 Holland Dr. Simpsonville 29681
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, and identifies the technical issue they may be experiencing
Navigates through online programs to find solutions, and notate the customer file
Effortlessly multi-tasks by speaking with the customer, troubleshooting, and using a computer to discover and input information
Professionally engage with customers that may be frustrated at times
Utilize consultative sales approach to offer products relevant to the customer’s needs
Recognize opportunities to offer additional products/services that would help address and solve issues they may be experiencing
Work from a distraction-free environment, wearing a headset for the duration of the day, and answer inbound phone calls
Ability to work independently in a virtual environment
Calmly de-escalate calls, and walk customers through a step by step troubleshooting instructions
Ability to work in a fast-paced environment, and ability to learn new concepts in a remote learning environment
Pays $16.50 per hour for training and production. Also provides all equipment need to perform your job.
Must be a resident of Alabama, Florida, Georgia, South Caroline, Maryland, Mississippi, and North Carolina
Job Requirements
First and foremost, you need a positive attitude and a natural willingness to want to help others.
We require you are flexible in accepting a set schedule during our operating hours of 5 am-10 PM CST, Monday through Sunday.
You also must be willing to work holidays when they fall within your assigned schedule
The ability to ask probing questions, while exhibiting empathy, to further understand customers who may be vague or unclear about their technical issues.
The ability to give a customer feedback on the root cause of their technical issue and how it will be resolved, all while exhibiting empathy.
A confident familiarity with current technology inclusive of an understanding of the functionality of wireless networks, cellular data, smart and basic cellular phones, tablets, mobile hotspots, network extenders, modems
The ability to use client simulator systems to relay detailed information and resolve customer issues, in real-time, all while remaining empathetic.
18 years of age or older
High School Graduate or GED required
Ability to complete a pre-employment behavioral assessment and background check.
We also require that you meet the Work at Home requirements
Training and call taking pay rate is $13.00 an hour, or minimum wage for your local area, whichever one is higher. USB Headset is required
Once you complete your self-pace training modules, all agents are required to attend a mandatory, live webinar to become active. Each webinar will range from 3-4 hours and is paid. Once the webinar has been attended in full, then agents will become active on the skill.
Hours of Operation are Mon - Fri, 7:00 AM9:00 PM7:00 AM - 9:00PM (CST), and Saturday 7:00AM - 6:00 PM (CST) Sunday CLOSED, However, there will be occasional Sundays during peak Seasonal time periods (Red, White, & Blue Sale and Black Friday).
Agents on this project must be able to work at least 15 hours per week; mornings, evenings, weekends,7:00 AM, and holidays.
Alorica hires often keep in touch for frequent updates
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