All of our Positions are fully remote. Also offers full benefits & salary stars at $40,000
Remote is the largest network for remote and flexible work with over 2.5 million professionals spanning the globe. As the workforce continues to mobilize and leave traditional corporate jobs for forward-thinking companies and opportunities, Remote is where these opportunities are met. All of our Positions are fully remote. You do not have to relocate to join us! Read employee reviews here
The position
The Customer Success Manager acts as the customer’s trusted advisor and advocate. The key to success in this role is to build and grow an ongoing healthy relationship with each customer and to preserve our current business and grow our customers into life-long partners.
Please note that this is an Individual Contributor role.
Requirements
3 - 5 years experience in Customer Success ideally within a product and tech focused environment.
Track record of growing and developing customers.
Excellent attention to detail
A real passion for problem-solving and executing strategies across a wide variety of technical scenarios and customer verticals.
Successful experience writing, speaking and presenting to customers and stakeholders.
Writes and speaks fluent English
Experience working in a global organization tech-focused and start-up environment is preferred, but not required.
It's not required to have experience working remotely, but considered a plus
Key responsibilities
Take responsibility for the customer journey, starting with customer onboarding.
Upsell campaigns and product promotion, as well as introduce new features to our clients.
Account Management and long-term Customer relationship management.
Monitor customer complaints shared either directly by clients, sales, or internally by another team and reach out to provide assistance and help solve any concerns or problems.
Gather customer feedback regularly and share it with our Product, Sales, Global Operations, Finance, Legal, and Growth teams.
Being the trusted partner for the customer on the use-case and product functionality.
Ensure delivery model is focused on quality and customer success outcomes.
Work closely with the Sales team and help ensure the right expectations are set to customers.
Educating and training customers on key information and processes to set them up for success.
Monitoring account/ customer health, to prevent Churn.
The position
This is an exciting time to join Remote and make a personal impact in the global employment space joining our Lifecycle Operations team as Manager, Employee Relations.
As a dynamic and energetic professional, you will own the planning, implementation, and overseeing of this chapter as part of the Lifecycle Operations team.
You will be reporting to the Director of Lifecycle Operations and Employee Relations.
Requirements
You have 7+ years of working experience
You have HR generalist experience across multiple countries
You have operational experience across multiple roles
You have managed small teams directly reporting to you
You have a customer-oriented approach, with a pragmatic personality
You are passionate about accomplishing goals and ensuring quality
You are passionate about teamwork and developing people
You are able to quickly adapt to a fast-paced, international, scaleup environment
You write and speak fluent English
You have remote work experience (nice to have)
You have startup experience (nice to have)
You speak multiple languages (nice to have)
Key responsibilities
Hire, lead, coach, support a high-performance team
Deliver superior value to Remote's employees and clients
Improve & optimize offboarding on an ongoing basis processes, workflows, and tools
Identify automation opportunities in existing workflows
Serve as a subject matter expert on offboardings & conversions
Collaborate effectively and efficiently within Operations and with Legal, Product, Engineering
Ensure Remote's service delivery is 100% compliant
Support reporting, audit, compliance, and data integrity initiatives
Be able to go from “scout to scale” and actually start things up
Be an internal and external champion of Remote's values and Lifecycle team's goals
The position
This is an exciting time to join Remote and make a personal difference in the global employment space as an Employee Lifecycle Specialist, joining our Employee Lifecycle team.
The Employee Lifecycle Specialist will ensure that all activities related to the employee lifecycle for our external employees are completed and communicated. They will quickly respond with new processes to the new needs of our employees, as our customer base grows in maturity, complexity, and volume globally.
You will be reporting to Employee Lifecycle Manager.
Requirements
3+ years of work experience
HR generalist experience across multiple countries
Operational experience across multiple roles
Strong analytical skills, ability to map processes
Team player who works independently and communicates proactively and positively
Writes and speaks fluent English
Remote work experience (nice to have)
Startup experience (nice to have)
Experience in managing offboarding (nice to have)
Key responsibilities
Provide subject matter expertise for internal and external queries on Employee Lifecycle matters.
Own and drive Employee Lifecycle processes: issuing employment documentation, contract management, performance management, time and attendance management, offboarding.
Manage employee data and serve as subject matter expert on our product, ensuring information is current, kept safe, and confidential.
Build strong partnerships with internal teams with a customer-first approach.
Identify and implement improvements to the Employee Journey and Employee Experience.
Identify automation and process improvement opportunities.
Be able to go from “scout to scale” and actually start things up.
In your role, you will have the opportunity to develop strong expertise as an international Employee Lifecycle Specialist, who is a subject matter expert in employee issues and employment statutory compliance in the countries we operate in.
Contract Management - Americas
The position
This is an exciting time to join Remote and make a personal impact in the global employment space joining our Lifecycle Operations team as Manager, Contract management.
As a dynamic and energetic professional, you will own the planning, implementation and overseeing of this chapter as part of the Lifecycle Operations team.
You will be reporting to the Director of Contract Management.
Requirements
You have 7+ years of working experience
You have HR generalist experience across multiple countries
You have operational experience across multiple roles
You have managed small teams directly reporting to you
You have a customer-oriented approach, with a pragmatic personality
You are passionate about accomplishing goals and ensuring quality
You are passionate about teamwork and developing people
You are able to quickly adapt to a fast-paced, international, scaleup environment
You write and speak fluent English
You have remote work experience (nice to have)
You have startup experience (nice to have)
You speak multiple languages (nice to have)
Key responsibilities
Hire, lead, coach, support a high-performance team
Deliver superior value to Remote's employees and clients
Improve & optimize on an ongoing basis processes, workflows, and tools
Identify automation opportunities in existing workflows
Serve as a subject matter expert on contract management
Collaborate effectively and efficiently within Operations and with Legal, Product, Engineering
Ensure Remote's service delivery is 100% compliant
Support reporting, audit, compliance, and data integrity initiatives
Be able to go from “scout to scale” and actually start things up
Be an internal and external champion of Remote's values and Lifecycle team's goals.
The position
This is an exciting time to join Remote and make a personal impact in the global employment space by joining our Lifecycle Operations team as Program Manager. As a dynamic and energetic professional, you will own the planning, implementation and overseeing of this chapter as part of the Lifecycle Operations team.
Requirements
You have at least 5 years of experience in a Program Management / Business Operations or similar position.
You love automating manual processes
You believe that something going wrong is an opportunity to improve
You possess top-notch project management skills to accomplish goals, drive reporting, due date adherence, and process iteration to ensure better quality
You are a manager of one
You have a customer-oriented approach, with a pragmatic and risk-averse personality
You are passionate about accomplishing goals and ensuring quality
You are passionate about teamwork and developing people
You are able to quickly adapt to a fast-paced, international, scale-up environment You write and speak fluent English
You have remote work experience (nice to have)
You have startup experience (nice to have)
You speak multiple languages (nice to have)
Key Responsibilities
Design and create process maps and documentation for existing and upcoming Lifecycle Operations processes
Actively identify automation and process improvement opportunities in existing Lifecycle Operations workflows and processes
Increase the effectiveness of our Lifecycle Operations delivery team, and provide greater value to our customers and employees
Own the end-to-end projects from ideation to execution, including requirements-gathering, design, build, measurement, and iteration
Support Lifecycle team's reporting, audit, compliance, and data integrity initiatives Work closely and effectively with Product, Engineering, Automation, and Legal teams to ensure scalability, accuracy, and data integrity Be able to go from “scout to scale” and actually start things up Be an internal and external champion of Remote's values and Lifecycle team's goals
This particular position is for candidates that, if joining us, will be living anywhere in AMER (North, Central, or South America)
How we work
We love working async and this means you get to do your own schedule.
We empower ownership and proactivity and when in doubt default to action instead of waiting.
The position
This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, User Experience, joining our CX team.
A Manager, User Happiness is responsible for all points of customer
contact, email, and chat, delivering training to new employees, handling personnel issues, and assisting in the development of a documented training curriculum for both customer service and Remote.
Inspire our team of Customer Happiness Managers.
Professional experience with outbound sales calls to consumers with a focus on informing, cross-selling, and creating authentic customer connections.
Act as the point of contact for the customer happiness team regarding internal processes and procedures, fulfillment, system troubleshooting, etc.
Understands customer service principles along with the ability to think differently and build a better customer experience.
Has the interpersonal communication skills to communicate through email, chat, social, and video.
Learn to manage and administer our systems (ZenDesk, email chat, etc.)
Build weekly and monthly reports analyzing data to interpret business needs and consumer trends.
Routinely handle questions and issues in support of department needs.
Train employees on the use of internal systems, company processes and procedures
Develop training curriculum for new employees
Rely on experience and judgment to plan and accomplish goals.
Top-notch organizational skills and willingness to properly engage people inside and outside the company to address real-time issues, as well as plan for future needs.
Assist our customers as necessary.
A wide degree of creativity and latitude is expected.
Requirements
In-depth knowledge and experience with sales practices and techniques.
Minimum 2 years of sales experience with a proven track record of hitting a sales budget.
Minimum 2 years of training experience
Prefer 1-2 yrs prior management experience of a service team that is remote.
A proven track record in customer service of at least 5- 7 years.
Excellent verbal and written communication skills.
Willingness to help out in other departments, as necessary.
Strong reporting and analytical skills in Excel.
A quick learner and self-starter with excellent computer skills.
Problem-solving skills and a willingness to proactively address issues is vital.
Open-minded and agile willing to perform a variety of tasks and implement quick solutions in a fast-paced environment
ZenDesk CRM experience is a plus
All of our positions are fully remote. You do not have to relocate to join us!
This particular position has roles in different zones of the world and asks for different availability throughout the weekdays. Please make sure you read and answer our questions at the end of this page!
How we work
We love working async and this means you get to do your own schedule.
We empower ownership and proactivity and when in doubt default to action instead of waiting.
About the role:
The User Happiness Manager position at Remote is a manager of one role, mainly focused on supporting our users and customers. This role is part of our Customer Experience team. Different team members within this team contribute to different specialized projects, to ensure we utilize the key unique skills that each member contributes.
Please note that this is an Individual Contributor role.
Please note that, at the moment, and for this position. we are considering candidates that live (and work) in different regions of the world and that can work in specific days of the week. You can find more info and state your location and preferences at the end of this page.
Requirements
Ideally 3 years of Customer Success and Customer Enablement experience within a product or tech environment.
Excellent problem-solving skills and obsessed with the customer journey and customer advocacy.
Key experience gained in email customer enablement and user email enablement in a fast scaling organization.
Demonstrated ability to work across multiple stakeholders with different priorities.
Naturally persistent, kind and patient.
Interested strongly in modern web technologies and apps.
Fluent English, both spoken and written
It's not required to have experience working remotely, but considered a plus
Key responsibilities
Document findings to support the knowledge base and our async team, to ensure questions can effectively be answered across all time zones. Maintain and expand this over time.
Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
Respond within SLA to user tickets and customer queries on help@remote.com.
Be in close collaboration with the Customer Success, Product, Sales, and Operations teams.
Analyze queries and report product bugs (testing the product and features based on queries).
Be the voice and the ear for our users.
Identify trends in the feedback we receive from our users and customers on help@remote.com and collaborate with Customer Success and other teams to bring attention to these trends.
Work with Engineering and Product to find and solve critical bugs.
The position
We’re opening up a position to alter the future of how Remote’s technical support works! This is an opportunity to lead and continue to build a team that has massive potential and an extremely wide remit to shape what an “Internal IT” team could look like in the future.
What is TechOps?
TechOps is a slightly different way of looking at the problems and solutions that normally sit with a traditional internal IT role. We’re obsessed with ensuring our fellow Remoters can do the best work of their lives, we have a mantra about how TechOps should function:
Be invisible when you can be and unmissable when you should be.
Specifically, TechOps is a function that should be automated away every possible process they can, across every team we interact with. We should spend our time working on problems like “Automating onboarding responsibilities so TechOps are no longer involved” rather than “Managing the manual workload of all the upcoming onboarding tasks”.
What’s a team lead?
At Remote we’ve worked hard to build a TechOps team that is filled with people who embody all our values including excellence and ambition. A team lead is not there to tell people what they should work on every minute or check on their progress. Instead, at Remote your responsibilities will be to look out for the interests of the team, help guide and provide a sounding board on the overall strategy of the team and help mediate and filter incoming requests from the rest of the company.
You will have full agency to help make the decisions you believe are best to help the team and the entire company continue on our mission to make the employment world borderless! That means you’ll be working closely with teams across the whole of the company, from Hiring through to Operations and Engineering.
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