About Outplex
OutPLEX is a leading international digital and customer contact management services organization developing solutions for the worlds most trusted brands.
Global brands turn to OutPLEX for complex outsourcing utilizing our digital innovation centers of excellence and highly skilled engagement experts for a greater ROI.
Since 2001, OutPLEX has successfully transacted millions of customers interactions through phone, chat, social media and more with a track record of quality, service and delivery.
All OutPLEX employees are background checked, tested, and screened with over 2500 new candidates applying monthly worldwide.
OutPLEX has expertise in multiple verticals and supports solutions to government agencies and large companies including 30%+ of the Fortune 500.
Our Solutions include:
►Outsourced Customer Services
►Business to Business Engagements
►Technical Support
►Chat Bot and Live Chat
►Market Research
►Social Media Management
Locations: Work at home in: USA only
Work@ Home
Description
Bilingual English/Spanish Customer Service Representative- Work@ Home
Company Overview
Join one of the fastest growing call center services companies assisting some of the world's largest companies. Terrific South Florida Company with a focus on employees and customers has numerous positions available for people with "personality" and a smile. Come see why OutPLEX was voted one of the best companies in South Florida. Multiple positions abound with tremendous growth opportunities with one of the fastest growing companies.
Duties and Responsibilities:
Assist inbound callers with various customer services including, but not limited to, payment processing, order taking, and answering FAQ's.
Resolve customers' questions regarding accounts and products.
Skills and Specifications:
Ability to type at least 25 WPM with 0 errors
Ability to work independently researching information via the software provided.
Customer Service a plus!
Outstanding spelling, grammar, and communication skills a MUST!
Bilingual English/Spanish a MUST.
Education and Qualifications:
High school diploma from an accredited institution
General Education Degree
Duties and Responsibilities:
The responsibilities include, but are not limited to managing teams of Call Center agents for various telephone projects. You would be expected to deliver quality coaching and ongoing support to the agents whom you would manage. Ensuring that the Call Center and its staff comply with all industry and business standards will be a daily necessity.
Managing teams of Call Center agents for various telephone projects
Lead, manage and motivate Call Center agents
Possess solid verbal and written communication skills, presentation skills and a high level of comfort in managing others
Ability to manage and coordinate multiple projects and tasks
Promote a positive work environment, feedback enriched and healthy culture
Must be self-motivated and resourceful, requiring minimal supervision
Ability to quickly adjust to changing work demands and client requirements
Strong organizational and time-management skills, including attention to detail
Ability to work in a fast paced environment, prioritize multiple tasks and consistently meet deadlines
Must be a team player and understand the Departmental Goals
Skills and Specifications:
Demonstrated a minimum of 2 years in a Supervisory related role
MUST have strong verbal and written communication skills
Ability to effectively remain organized while multitasking
Strong PC skills with a focus on Microsoft Office products
Experience with complex problem solving required
Ability to be a leader who can create strategy and course of action
Must take accountability while also holding representatives accountable for performance
Proven track record in rolling out changes
Attention to detail is a must
Good judgment and the ability to communicate effectively
Bilingual (English and Spanish) a plus
Education and Qualifications:
High school diploma from an accredited institution
General Education Degree
Compensation for each position is undisclosed
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