United States, Dominican Republic, or Colombia locations,
OutPLEX is a leading international digital and customer contact management services organization developing solutions for the world's most trusted brands. We are the largest customer digital engagement provider globally.
We are always searching for new talent to join the team and invite you to search below for an opportunity that may interest you. Whether you prefer to work in our United States, Dominican Republic, or Colombia locations, or as a work-at-home agent, OutPLEX welcomes your application and appreciates your interest. OutPLEX celebrates and embraces the diversity of thought, experience and background.
Representative- Work@ Home
Location: Work at Home (United States Only)Job Code:112# of Openings:10
Description
Bilingual English/Spanish Customer Service Representative- Work@ Home
Company Overview
Join one of the fastest-growing call center services companies assisting some of the world's largest companies. Terrific South Florida Company with a focus on employees and customers has numerous positions available for people with "personality" and a smile. Come see why OutPLEX was voted one of the best companies in South Florida. Multiple positions abound with tremendous growth opportunities with one of the fastest-growing companies.
Duties and Responsibilities:
Assist inbound callers with various customer services including, but not limited to, payment processing, order taking, and answering faqs.
Resolve customers' questions regarding accounts and products.
Skills and Specifications:
Ability to type at least 25 WPM with 0 errors
Ability to work independently researching information via the software provided.
Customer Service is a plus!
Outstanding spelling, grammar, and communication skills are a MUST!
Bilingual English/Spanish a MUST.
Education and Qualifications:
High school diploma from an accredited institution
General Education Degree.
Location: Work at Home (United States Only)Job Code:141# of Openings:10
Description
Company Overview:
OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism and results. Our success can be attributed to one thing – outstanding agents who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center that supports recognized brands with Teleservices and Live Chat.
Description:
OutPLEX is currently staffing for work at home professionals to join our dynamic team! Work at home agents plays a vital role, liaising between various customers and the business entities in which we represent. As a WAH Agent, you would be assisting customers in answering general questions and resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved issues via chat or phone.
Skills and Specifications:
Ability to type from 30WPM - 50WPM with 0 errors.
Ability to multi-task.
Ability to resource product information via tools that are provided to you.
Ability to independently research information via the internet.
Sales experience is a plus!
Outstanding spelling, grammar, and communication skills are a MUST!
Computer Requirements:
Must be hardwired to the internet
Must have Windows Operating System (MAC not compatible)
Education and Qualifications:
High school diploma from an accredited institution
General Education Degree.
Location: Dominican Republic (Work at Home)Job Code:159# of Openings:1
Description
Company Overview:
OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism, and results. Our success can be attributed to one thing – outstanding agents who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center that supports recognized brands with Teleservices and Live Chat.
Description:
OutPLEX is currently staffing for work at home professionals to join our dynamic team! Work at home agents play a vital role, liaising between various customers and the business entities in which we represent. As a WAH Agent, you would be assisting customers in answering general questions and resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved issues via chat or phone.
Skills and Specifications:
Ability to type from 40WPM - 50WPM with 0 errors.
Ability to multi-task.
Ability to resource product information via tools that are provided to you.
Ability to independently research information via the internet.
Sales and customer service experience are playsa plus!
Outstanding spelling, grammar, and communication skills are a MUST!
Company Overview: OutPLEX is a leading international digital and customer contact management services organization developing solutions for the world's most trusted brands. We are the largest customer digital engagement provider globally. Global brands turn to OutPLEX for complex outsourcing utilizing our digital innovation centers of excellence and highly skilled engagement experts for a greater ROI. Since 2001, OutPLEX has successfully transacted billions of customers experiences on our client's behalf via phone, digital messaging, chat, social media, and more with a track record of quality, service, and delivery.
Job Description:
OutPLEX is looking for motivated and energetic individuals to work with us to support our multilingual campaign! This individual will communicate with customers through live chat, email, or phone to answer questions, solve problems, and troubleshoot. Since they function on the front line of customer service, it is important that agents be comfortable communicating directly with customers. This position may be virtually from home or in the office. Office location in Chapinero, Bogota area.
Duties and Responsibilities: As an Inbound Customer Chat Representative, you will have the following duties and responsibilities:
Responding to customers, identifying customer issues, providing solutions, conversing in a polite and professional manner, and performing data entry
Respond to Inbound chat, email, or phone inquiries and effectively consult customers or prospective customers on the website.
Work with the customer in trying to find a solution to their problem
Answer frequently asked questions and provide technical support assistance when needed
Always provide the utmost customer service when chatting with customers/prospective customers
Basic technical support and product support to customers during flight and post-flight
Benefits:
Paid training
Competitive pay
Comfortable working environment
Opportunities for growth
Computer Requirements:
Window 10 PC
High-speed internet
Headset required
Hardwired to the internet is a must!
Location: Colombia (Work at Home)Job Code:172# of Openings:1
Description
Company Overview
Outplex is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism, and results. Outplex is a top Teleservices contact center providing sales and services from some of the most recognized companies today! Our success can be attributed to one thing – outstanding employees who provide superior services and products to our customers. Come find out for yourself what is the Outplex difference!
Job Description:
We are currently seeking enthusiastic individuals to join our amazing customer service team! You will be representing a pet pharmacy company, animal lovers are encouraged to apply! The representative will handle inbound inquiries via phone assisting customers by answering general questions and resolving problems and clarifying issues. You will be researching and exploring answers and alternative solutions; implementing solutions, and escalating unresolved issues. We are looking for self-motivated reps that can portray a positive and cheerful personality on the phone where the main focus will be on providing excellent customer care! This opportunity is a work-at-home position!
Skills and Specifications:
You must have a strong phone presence and communicate clearly and with confidence in order to excel in this position.
Bilingual (English and Spanish) a must!
Ability to work in a fast-paced environment
Articulate and professional with the ability to multi-task
Attention to detail with emphasis on accuracy and quality
Strong oral and written communication skills
Excellent organizational and interpersonal skills
Effectively communicate the full range of available products and services offered
Customer service experience either face to face or on the phone
Experience with call centers a plus
Ability to type at least 35 WPM with 0 errors
Ability to work independently researching information via the software provided.
Customer service a plus!
Outstanding spelling, grammar, and communication skills are a must!
Computer Requirements:
Window 10 PC
Hardwired to the internet is a must!
USB Headset is a must!
Benefits
Paid Training
Relaxed and comfortable working environment
Opportunities to grow within the company.
Location: Colombia (Work at Home)Job Code:160# of Openings:1
Description
Customer Service Representative – Work at Home
Company Overview:
OutPLEX is recognized as one of the leading call centers and customer contact organizations for superior quality, professionalism, and results. Our success can be attributed to one thing – outstanding agents who provide superior services and products to our customers. OutPLEX is a top Teleservices contact center that supports recognized brands with Teleservices and Live Chat.
Description:
OutPLEX is currently staffing for work at home professionals to join our dynamic team! Work at home agents plays a vital role, liaising between various customers and the business entities in which we represent. As a WAH Agent, you would be assisting customers in answering general questions and resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved issues via chat or phone.
Skills and Specifications:
Ability to type from 40WPM - 50WPM with 0 errors (depending on account qualifications)
Ability to multi-task.
Ability to resource product information via tools that are provided to you.
Ability to independently research information via the internet.
Sales and customer service experience a plus!
Outstanding spelling, grammar, and communication skills a MUST!
Computer Requirements:
Must be hardwired to the internet
Must have Windows 10 Operating System (MAC not compatible)
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