Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 10,650 organizations, including JetBlue, Nordstrom, Siemens, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.
As part of the Customer First Product Marketing team, you will also have the unique opportunity to be involved in the bundling, pricing, and packaging of new certification offerings from inception to launch, giving you the necessary insights to create campaigns that will have an immediate impact on these new market offerings.
DUTIES AND RESPONSIBILITIES:
Execute marketing activities that drive awareness and generate demand for Okta certifications worldwide
Update and track key marketing metrics, including campaign metrics to inform adjustments to programs
Maintain an organized project plan that tracks project timelines, risks, deliverable dates, and key owners
Hold key stakeholders accountable to ensure all key deliverable deadlines are met
Synthesize detailed program data into Executive level summary in order to communicate out program progress to key stakeholders
Build and execute campaigns across email, web, social, digital ads, various Okta-related communities, and events
Partner closely across Okta’s marketing team, certification team, and outside vendors to execute campaigns
Coordinate ongoing programs that infuse certification throughout marketing touchpoints, increasing awareness for Okta certifications
Manage the Okta certification program social media, web, email, and other digital assets
Create collateral to drive certification value messaging
QUALIFICATIONS:
Bachelor’s degree in Marketing, Business Management, or Education
3-5 years of relevant experience, preferably within a marketing team or organization
Strong understanding of demand generation, nurture best practices, and campaign creation
Strong competency in digital marketing and social media trends and best practices
Software or Technology industry experience preferred
Strong attention to detail, organized, self-starter who can multitask. You can take a project from creation to completion and show the results.
You love being part of a highly energized team. Innovate, collaborate, celebrate.
Experience with systems and tools such as Marketo, Gainsight, Salesforce, Tableau, and Asana is a plus
Strong project management skills with an ability to create, execute and adjust plans as needed
Excellent communicator both written and in meetings with the ability to collaborate
cross-functionally
Resourceful and skillful in managing a wide range of stakeholders.
- CIAM (Central) East and West Coast available
The Opportunity:
A CS Tech Strategist, CIAM Specialist will continue to provide the highest level technical advisory service to our largest customers by providing strategic guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as an expert and trusted advisors for how our solutions translate to business value. The CIAM specialization requires a career focus on creating frictionless user experiences for customers using IDaaS APIs. The successful candidate must understand the differences between a traditional workforce focus and CIAM, including the challenges associated with cybersecurity and compliance.
You Will:
Bridge the gap between Cybersecurity and Marketing/Product who typically drive CIAM initiatives
Advice on best practices and product adoption for customers in line with pre-sales, post-sales,, and the renewal processes
Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features that meet their requirements
Drive adoption for the product and proactively engage with largest accts to ensure success
Deliver and lead live bi-annual roadmap sessions with customers >$1M ARR
Deliver 1:many seminars for specific products and features
Take and respond to reactive questions from CSE/Ms
Be the primary Customer Success liaison with the Product team, providing input and receiving guidance
Be the voice of the customer process owner
Mentor and establish strong personal relationships with the customer’s champions
Requirements:
12+ years of total experience in information technology, with at least 5 years of that working in the Customer/consumer Identity (CIAM) space
The ideal candidate will have a background as a software developer, product manager, software or application architect using modern web development technologies (Java, Ruby, .Net, PHP, REST/JSON, etc) in a consumer and/or B2B setting
Experience in educating and working with the developer community is a plus
Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
Experience with one or more CIAM vendor solutions: Okta, Auth0, other leaders in the CIAM space or complementary to Okta
Understand how marketing and sales drive UX through CIAM differentiators (social login, progressive login, CRM integration, etc.)
Understanding of legal and privacy issues involved in tracking and managing user consent and privacy preferences
Familiarity with API Gateways such as Apigee, Mulesoft, etc and their role in API Management
Experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
This position will be located remotely but must be willing to travel up to 40% of the time
Responsibilities:
Define the content/knowledge management strategy and lead the content/information architecture, development, and strategy.
You will lead the business technology effort to establish business requirements and capabilities for knowledge management and partner with a cross-functional team to implement technologies to bring effective capabilities to life.
Partner closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their vision.
Establish governance and standards across the information sources, team, workflows, and integrated apps.
Analyze the effectiveness of the knowledge management platform/programs through observation and metrics to evaluate its impact, success, and evolve the strategy
Evaluate Knowledge Systems processes and identify opportunities for improvement
Desired Skills and Experience:
8+ years of experience leading content and information architecture strategy across an organization with software development, integration
Strong integration experience between multiple complex systems
Solid understanding of the knowledge management/intranet solution landscape and experience across a number of varying technology solutions
Manage service development and delivery activities using Agile practices and tools including JIRA and ServiceNow
Skilled in web technologies including PHP, Front end JS frameworks, HTML, web infrastructure
Critical and analytical thinking abilities with great attention to detail.
Curious and data-driven individual who is always looking for ways to gain a deeper understanding of how to promote effective knowledge sharing
Excellent communication and interpersonal skills with initiative and the confidence to back their own judgment.
High degree of problem-solving skills and solution implementation development
Researching skills competence with the ability to identify best practice approach that addresses specific business challenges and opportunities
Bachelor’s degree or equivalent
Qualifications:
Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Develops Talent: Developing people to meet both their career goals and the organization’s goals.
Drives Results: Consistently achieving results, even under tough circumstances.
Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
- CIAM (Central) East and West locations
The Team:
Customer Success Technical Strategists is a newly established global team that collaborates constantly to share knowledge and best practices and continuously advance our technical skillset. We are Okta’s product experts, and we enable Okta's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing advice.
The Opportunity:
A CS Tech Strategist, CIAM Specialist will continue to provide the highest level technical advisory service to our largest customers by providing strategic guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as an expert and trusted advisors for how our solutions translate to business value. The CIAM specialization requires a career focus on creating frictionless user experiences for customers using IDaaS APIs. The successful candidate must understand the differences between a traditional workforce focus and CIAM, including the challenges associated with cybersecurity and compliance.
You Will:
Bridge the gap between Cybersecurity and Marketing/Product who typically drive CIAM initiatives
Advice on best practices and product adoption for customers in line with pre-sales, post-sales and the renewal processes
Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration, and additional features to meet their requirements
Drive adoption for the product and proactively engage with largest accts to ensure success
Deliver and lead live bi-annual roadmap sessions with customers >$1M ARR
Deliver 1:many seminars for specific products and features
Take and respond to reactive questions from CSE/Ms
Be the primary Customer Success liaison with the Product team, providing input and receiving guidance
Be the voice of the customer process owner
Mentor and establish strong personal relationships with the customer’s champions
Requirements:
12+ years of total experience in information technology, with at least 5 years of that working in the Customer/consumer Identity (CIAM) space
The ideal candidate will have a background as a software developer, product manager, software or application architect using modern web development technologies (Java, Ruby, .Net, PHP, REST/JSON, etc) in a consumer and/or B2B setting
Experience in educating and working with the developer community is a plus
Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
Experience with one or more CIAM vendor solutions: Okta, Auth0, other leaders in the CIAM space or complementary to Okta
Understand how marketing and sales drive UX through CIAM differentiators (social login, progressive login, CRM integration, etc.)
Understanding of legal and privacy issues involved in tracking and managing user consent and privacy preferences
Familiarity with API Gateways such as Apigee, Mulesoft, etc and their role in API Management
Experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
This position will be located remotely but must be willing to travel up to 40% of the time
Duties And Responsibilities:
Primary technical point of contact for designated Premier Plus customers.
Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help designated customers integrate and maintain their Okta deployment.
Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
Meet or exceed customer expectations on response quality, timeliness, and overall customer experience.
Work in close collaboration with Customer Success Managers to receive, manage and expeditiously resolve escalations from assigned customers.
Collect information and document bugs with Engineering for product issues that are impacting customers.
Know the technical architecture and specifics of assigned customers’ Okta setup, and be ready to troubleshoot issues.
Build and maintain strong relationships with technical contacts at assigned customers.
Provide feedback to the training and documentation so that common or emerging issues can be addressed before they become serious or widespread.
Push creative thinking beyond the boundaries of existing industry-standard practices to come up with process improvements and new ways to delight customers.
Assess the risk of product releases, and impending and important dates throughout the year, and act to mitigate any identified issues.
Qualifications:
BA/BS/MS in Computer Science, Management Information Systems, or equivalent work experience.
Advanced ability to program in one statically typed (C++, .NET, Java) and one dynamically typed language (Python, Ruby, PHP, JavaScript.)
Experience working on cloud applications such as Office 365, Google Apps Suite, Salesforce, Workday, Netsuite, Box.
5+ years of experience in Customer Support, technical support or software development, preferably customer-facing roles.
Expertise supporting both classic and modern web stacks (e.g., JSP, Rails, Django/Flask, Node.js. ASP.NET.)
Experience supporting REST APIs.
Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
Excellent analytical and organizational abilities.
STRONGLY DESIRED QUALIFICATIONS:
Experience with support and/or administration of Microsoft server-side stack including (Active Directory, Load Balancers, IIS, Group policies).
Experience with addressing customer escalations and relaying concise and audience-digestible updates to stakeholders.
Experience supporting Identity Access Management
Experience supporting LDAP, SSO, SAML, or WS
Experience supporting n-tier web applications
(Remote West Coast)
DUTIES AND RESPONSIBILITIES:
Serve as the primary point of contact post-implementation. Assume overall customer adoption responsibility and critical issue management role.
Develop a trusted advisor relationship with customer partners and executive sponsors to drive product adoption and ensure they are using the solution to achieve full business value.
Partner with internal Okta partners to align account activities with the customer's business case and strategy.
Prepare and educate customers on new features and releases.
Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs.
Conduct periodic customer health checks.
Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
You'll be the voice of the customer and collect feedback to drive continuous improvement across all areas including the product.
Work with the sales team to properly sell and positions Success Services.
QUALIFICATIONS:
8+ years of customer success and SaaS organization experience.
You have Expert knowledge and experience in Identity and Access Management (IAM), Security, cloud architecture, as well as on-premise IT.
10+ years of consulting and implementation practices on a broad range of IT systems preferably cloud service and/or identity management.
Knowledge of enterprise web technologies, security, and state-of-the-art infrastructures.
Specialized training on support, SAML, security preferred.
5+ years of application programming and system support experience is strongly preferred.
Agreeable and willing to be a hands-on contributor.
Excellent communication skills, including issue tracking, triaging, and crisis management.
Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, Service Excellence.
Experience with SaaS vendors such as Box, Google Apps, NetSuite, Salesforce, ServiceNow, and Workday preferred.
Bachelor’s Degree Required or Equivalent Experience.
Available to travel up to 35%
Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:
Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Develops Talent: Developing people to meet both their career goals and the organization’s goals.
Drives Results: Consistently achieving results, even under tough circumstances.
Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
(Remote Eligible)
Duties And Responsibilities:
Primary technical point of contact for designated Premier Plus customers.
Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help designated customers integrate and maintain their Okta deployment.
Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
Meet or exceed customer expectations on response quality, timeliness, and overall customer experience.
Work in close collaboration with Customer Success Managers to receive, manage and expeditiously resolve escalations from assigned customers.
Collect information and document bugs with Engineering for product issues that are impacting customers.
Know the technical architecture and specifics of assigned customers’ Okta setup, and be ready to troubleshoot issues.
Build and maintain strong relationships with technical contacts at assigned customers.
Provide feedback to the training and documentation so that common or emerging issues can be addressed before they become serious or widespread.
Push creative thinking beyond the boundaries of existing industry-standard practices to come up with process improvements and new ways to delight customers.
Assess the risk of product releases, and impending and important dates throughout the year, and act to mitigate any identified issues.
Qualifications:
BA/BS/MS in Computer Science, Management Information Systems, or equivalent work experience.
Advanced ability to program in one statically typed (C++, .NET, Java) and one dynamically typed language (Python, Ruby, PHP, JavaScript.)
5+ years of experience in Customer Support, technical support, or software development, preferably customer-facing roles.
Experience working on cloud applications such as Office 365, Google Apps Suite, Salesforce, Workday, Netsuite, Box.
Expertise supporting both classic and modern web stacks (e.g., JSP, Rails, Django/Flask, Node.js. ASP.NET.)
Experience supporting REST APIs.
Excellent customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
Excellent analytical and organizational abilities.
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