Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 10,650 organizations, including JetBlue, Nordstrom, Siemens, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.
Sydney; Melbourne
The Opportunity:
A CS Tech Strategist specializing in the enterprise workforce will continue to provide the highest level technical advisory service to our largest customers by providing strategic guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as an expert and trusted advisors for how our solutions translate to business value. The workforce specialization calls for an understanding of hybrid scenarios that capitalize on Okta’s ability to manage SaaS resources and on-premise, enterprise applications that will leverage Okta Access Gateway.
You Will:
Advice on best practices and product adoption for customers in line with pre-sales, post-sales, and the renewal processes
Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration, and additional features that meet their requirements
Drive adoption for the product and proactively engage with largest accts to ensure success
Deliver and lead live bi-annual roadmap sessions with customers >$1M ARR
Deliver 1:many seminars for specific products and features
Take and respond to reactive questions from CSE/Ms
Be the primary Customer Success liaison with the Product team, providing input and receiving guidance
Be the voice of the customer process owner
Mentor and establish strong personal relationships with the customer’s champions
Requirements:
10+ years of total experience in information technology, with at least 5 years of hands-on practitioner experience in the Workforce IAM space
Experience working with legacy applications in a hybrid IT environment with non-standard applications (that do not support modern identity federation protocols)
Advanced architecture and/or deployment knowledge of a Web Access Management solution or Okta Access Gateway
Experience working in at least one of the major cloud service provider environments (AWS, Azure, GCP)
Provide advanced identity lifecycle management consultation targeted to the enterprise workforce
Build workflows that emulate business processes, to drive user self-service
Integrate with enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ServiceNow for example)
SaaS deployment experience: Salesforce, Box, Office 365, Workday, and HR as master for identities preferred
Experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
Knowledgeable about utilizing RESTful APIs
Familiarity with API Gateways such as Apigee, Mulesoft, etc and their role in API Management
This position will be located remotely but must be willing to travel up to 40% of the time
Education:
BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required
Sydney
JOB PURPOSE:
The APAC Technical Support Team Lead is a Knowledge Domain Expert who is able to help build a world-class support team for the region. If you have technical depth, a customer-first mentality, a keen interest in a key leadership role, and an interest in working in a dynamic, high-growth, learning environment, this role is for you. DUTIES AND RESPONSIBILITIES:
Warm handoff stand-ups from region to region
Become the region Knowledge Domain Expert - oversees knowledge area Knowledge Center Support
Works with training team to ensure Transfer of Information occurs for new features/versions
Technical trend recognition and improvements for the product area
Release review dissemination provides an overview to the team on new releases and potential call drivers
Product area backlog management
Works with the training team to ensure Transfer of Information occurs for new features/versions with clear communication and distribution of release reviews
Work closely with the Community team to coordinate response
Coordination with the supportability team to ensure the real-time upkeep of learning paths for different technical domain support teams.
Case reassignment and queue management assistance
Provides real-time technical guidance to Support engineers via slack, Salesforce, and/or Jira
Collaborates cross-functionally with other department leads including Technical Support leads, in support of process consistency, visibility, and escalation management.
Assistance with technical backlog reviews in support of reduced TTR and capturing areas of technical training needed
Displays strong customer experience skills when supporting customers, and assist in reviewing customer feedback for ongoing improvement
Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help customers integrate, deplo y and maintain the Okta service.
Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience.
Serve as an internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
Collect information and document bugs with Engineering for product issues that are impacting customers.
Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.
Create process or troubleshooting documentation in the support knowledge base.
Deliver against customer experience and efficiency targets.
Displays proactive judgment related to customer issues that need more visibility, escalation, or added technical expertise, to ensure the team is always ahead of potential blockers of customer success.
Push creative thinking beyond the boundaries of existing industry-standard practices to come up with process improvements and new ways to delight customers.
REQUIRED SKILLS:
BA/BS/MS in Computer Science, Management Information Systems, or related discipline.
10+ years of global enterprise technical software support, system administration or related customer-facing role. With at least 3+ years in a technical team lead role.
Strong Fluency in written and spoken in English
Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies, DMZ, Load balancers, and IIS.
Cross-platform OS knowledge [Linux, Mac OS X, Windows]
Skill in troubleshooting network problems and discussing network design as it pertains to systems
Providing Linux OS and Windows Server administration skills to maintain, manage, administer access, control and perform upgrades of the server infrastructure supporting all business and infrastructure host.
Installing and hardening Linux operating systems and applying security and recommended patches on a regularly scheduled basis
Performing system modifications to accommodate hardware and OS version upgrade.
Real passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment. Ability to learn new technologies quickly. Excellent relationship management, customer service, and communication skills in a variety of forms (written, conference calls, in-person.)
Ability to work independently with little direct supervision and as a part of a team. Excellent analytical and organizational abilities. Ability to remain calm, composed, and articulate when dealing with tough customer situations.
Salesforce or a similar CRM ticketing system .
(Japanese speaker) Sydney
JOB PURPOSE:
The APAC Technical Support Engineer is an articulate and seasoned technical guru who understands and can appreciate the challenges organizations face in implementing and integrating cloud technologies into complex IT environments across heterogeneous operating environments. If you have technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a dynamic, high-growth, learning environment, this role is for you. DUTIES AND RESPONSIBILITIES:
Provide well-thought-out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Okta service.
Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause, and issue resolution.
Exceed customer expectations on response quality, timeliness of responses, and overall customer experience.
Serve as an internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
Collect information and document bugs with Engineering for product issues that are impacting customers.
Provide feedback to the training and documentation organization so that common or emerging issues can be addressed before they become serious or widespread.
Create process or troubleshooting documentation in the support knowledge base.
Deliver against customer experience and efficiency targets.
Push creative thinking beyond the boundaries of existing industry-standard practices to come up with process improvements and new ways to delight customers.
REQUIRED SKILLS:
Strong Fluency in both written and spoken Japanese and English
BA/BS/MS in Computer Science, Management Information Systems, or related discipline.
5+ years of enterprise technical software support, customer support, system administration, or related customer-facing role.
Expertise in core Microsoft product stack, including Windows Server, Windows Workstation, Active Directory, DNS, DHCP, Group Policies, DMZ, Load balancers and IIS.
Cross-platform OS knowledge [Linux, Mac OS X, Windows]
Skill in troubleshooting network problems and discussing network design as it pertains to systems
Providing Linux OS and Windows Server administration skills to maintain, manage, administer access, control and perform upgrades of the server infrastructure supporting all business and infrastructure host.
Installing and hardening Linux operating systems and applying security and recommended patches on a regularly scheduled basis
Performing system modifications to accommodate hardware and OS version upgrade.
Real passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment. Ability to learn new technologies quickly. Excellent relationship management, customer service, and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
Ability to work independently with little direct supervision and as a part of a team. Excellent analytical and organizational abilities. Ability to remain calm, composed, and articulate when dealing with tough customer situations.
Salesforce or a similar CRM ticketing system
STRONGLY DESIRED SKILLS:
Experience supporting Identity Access Management solutions. Experience supporting LDAP, SSO, SAML, or WS Federation
Experience supporting cloud applications such as Office 365, Google Apps, Salesforce, Workday, NetSuite, Box, etc.
Experience supporting n-tier web applications. Experience supporting REST APIs. MCSE with a concentration in Active Directory 2008 R2 or higher
Basic scripting skills [BASH, Python, etc.]
Understanding of infrastructure administration SSH and RDP and automation
Sound knowledge of Linux/Unix architectures and debugging
Basic knowledge of PKI
Certifications: Okta Certified Profession and Okta Certified Administrator, MCSE, AWS and/or Azure certifications
As an Okta Enterprise Account Executive you will:
You will establish a vision and plan to guide your long-term approach to net new logo pipeline generation. You will consistently deliver ARR revenue targets to support 40% YOY growth – dedication to the number and to deadlines.
Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and stakeholderspredictable bookings.
Land, adopt, expand, and deepen sales opportunities with Enterprise accounts in your Region.
Explore the full spectrum of relationships and business possibilities across the client’s entire org chart.
Become known as a thought-leader in Okta’s platform.
Expand relationships and orchestrate complex deals across more diverse business stake-holders.
Embrace Okta’s #1 core value to always love our customers.
Holistically embrace, access, and utilize the channel/alliances to identify and open new, uncharted opportunities.
Work as a team for the most efficient use and deployment of resources. Provide timely and insightful input back to other corporate functions.
Position Okta at both the functional and “business value” levels with target stakeholders.
Champion Okta to prospective clients at sales presentations, site visits, and product demonstrations
Build effective working partnerships with your Okta colleagues (channel partners, sales engineering, business value management, customer first, and many more globally) with humility and enthusiasm.
You could be a great fit for this role if you have:
You will have 7+ years of a consistent track record of employment with direct field sales experience developing net new logos selling enterprise cloud software to enterprise companies.
You have previous experience utilizing partners, channels, and alliances to sell more successfully and overachieve your quota.
You have sold a similar complex solution software and have experience in any of the following: enterprise cloud software or infrastructure management, application development and management, security, business applications, and/or analytics.
You have a measurable track record in new business development and overachieving sales targets.
Experience in selling complex enterprise software solutions and ability to adapt in high growth, fast-growing, and changing environments and can adapt quickly.
Experience in successfully selling during the market creation phase.
Proven track record of successfully closing six-figure software cloud deals with prospects and customers in the defined territory.
Experience in the “C” suite, strong executive presence and polish, and excellent listening skills.
Experience with target account selling, solution selling, and/or consultative sales techniques; knowledge of MEDDIC and Challenger methodologies is a plus.
Bachelor's degree; MBA a plus or equivalent experience.
Canada
Job Duties and Responsibilities:
Support the sales team in helping customers understand what they can achieve with Okta
Understand customer requirements and communicate the business value of solving technology problems using cloud technology
Execute the delivery of POCs for customers that have more complex use cases, collaborating with other Okta engineering teams as needed
Craft technical content to show customers how to implement specific use cases or standard methodologies for new technologies
Prepare demos and proof of concepts to demonstrate various use cases for Okta’s Platform
Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales
Required Skills:
3+ years of Sales Engineering Experience
A passion to serve the customer, which has played out in some customer-facing roles like consulting or support, ideally sales engineering
An ability to quickly communicate complex ideas around a technical topic, ideally on the fly at a whiteboard
Experience with at least one standard network security protocol (eg. OAuth, OAuth2, SAML, LDAP)
We are looking for someone with hands-on experience in one or more of the following areas: web (JavaScript, HTML, frontend frameworks) development, mobile (iOS, Android) development, backend (Java, C#, Node.js, Python, PHP, Ruby) development, IP-based real-time communications
An understanding of core security concerns within a typical application (password hashing, SSL/TLS, encryption at rest, XSS, XSRF)
Typically 10-25% of travel
Bachelor's degree in Engineering, Computer Science, MIS, or a comparable field is preferred.
Okta is an Equal Opportunity Employer
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.
Canada
Senior Identity Engineer
We are looking for a Senior Identity Engineer to join the Okta on Okta Team within the Business Technology organization at Okta. The Okta on Okta team owns, configures, and manages our internal workforce and customer instances of the Okta platform, and works to make them the reference implementations of the Okta identity platform. This position works directly with the Director of Okta on Okta to be at the forefront of testing and implementing Identity as a Service (IDaaS) solutions that not only secure our environment but also showcase the power of our platform. The Senior Identity Engineer brings their expertise in developing and implementing identity solutions that solve complex business challenges. If you have a passion for using identity to empower and enable internal and external customers while working with new technology in a high-energy environment, then this is the opportunity for you.
We are looking for:
Solid experience implementing and/or supporting enterprise IAM solutions
Knowledge of general industry IAM concepts and best-practices, particularly relating to SSO, MFA, IGA, and PAM
Knowledge of security and compliance frameworks such as NIST/FedRamp, SOX, SOC, ISO, SOC2, PCI, ZeroTrust, SaaS Security Framework, Data Security Foundations, etc.
Experience with RESTful APIs, scripting, SQL, and other supporting technologies
Basic knowledge of SDLC and agile methodologies
Practical software development experience a plus
5+ years experience implementing and/or supporting enterprise IAM solutions
Experience with the Okta platform preferred
Stuff you get to do:
Support Okta’s own implementation of Okta for its own workforce and customer identity use cases, and constantly find opportunities for improvement so our own implementation is the reference implementation of Okta technology
Contribute to and lead projects to constantly improve the maturity, user experience and capabilities of our Okta implementation based on business needs and stakeholder requirements
Help conceptualize, design, and implement identity governance and privileged access management solutions using Okta technologies
Configuration and management of the Okta instance that supports our internal business needs, including policy management, app integration, and feature implementation
Partner with our Security Compliance organizations to improve Okta's Security posture
Partner with our Sales and Customer Success organizations to provide feedback and consultation to customers on how we have solved , certain use cases within Okta
Learn and develop new solutions to challenging workforce and customer identity business challenges, and support and cross-develop other team members with that knowledge
Provide Level 3 support for longstanding IT Support requests where a resolution has not been found/implemented/determined to not be in line with Okta's long term strategies
Create and maintain technical documentation for both the team to reference and to share with our own internal customers
Influence business leads, business owners, and business stakeholders to adopt newly release identity management capabilities
Bring your creativity and passion to maturing the Okta on Okta Team’s own processes, including configuration management, user lifecycle management, UX improvements, etc., especially opportunities for automation and self-service.
Canada
Job Duties and Responsibilities:
Work with the Senior Manager, Product Managers, and Dev Content to drive the long-term strategy and planning for product documentation in collaboration with other engineering and product teams.
Define and plan content projects, set targets, and measure success and effectiveness of deliverables leveraging Agile methodology.
Leverage resources, expertise, and knowledge across multiple projects to ensure attainment of project deliverables from project start the to completion.
Lead by example and set clear expectations and create a positive work environment that ensures a positive, respectful team environment, fostering collaboration and development.
Mentor, guide, train and manage a team of talented & motivated professionals skilled in the art of technical writing. We have development offices in San Francisco, Bellevue, and Toronto as well as remote workers, and you will be managing teams spread across North America.
Interface with QA, Product Management, Technical Support, and Technical Operations.
Minimum REQUIRED Knowledge, Skills, and Abilities:
10+ years of technical documentation experience in a technology company. Practical experience in API and developer documentation.
5+ years directly leading and managing technical writers developing software documentation in an Agile scrum software development life cycle environment.
Experience with GitHub, Jira, Confluence.
Experience writing for APIs, SDKs, and embedded systems.
Exceptional communication skills, in writing and verbally, whether in small group discussions, large-scale presentations, or with executives.
Exceptional collaboration, partnership, presentation, and influencing skills.
Ability to effectively manage a remote and/or geographically dispersed team.
Proven track record in performance management and career development of individual contributors.
Preferred Qualifications
Experience with cloud computing, web services, IaaS, PaaS, or related areas.
Education and Training:
Bachelor's degree in English, Journalism, Technical and/or Professional Writing, Library & Information Science, Management, related degree or equivalent professional experience.
Canada remote.
Job Duties and Responsibilities:
Strategize & lead testing of Okta's production infrastructure with a focus on automation & scale for multiple public clouds
Promote and apply best practices for performance testing of scalable and reliable services across engineering
Be a subject matter expert and partner with our engineering team on areas of performance and scale
Drive initiatives to evolve our current performance framework/tools/processes and keep it in line with best practices and scalability needs.
Participate in root cause analysis for performance-related incidences and determining how we can prevent them in the future, Identify performance bottlenecks and create repeatable processes
Be a performance test advocate and advisor for the performance tools and frameworks that serve as a model for others with regard to quality, scalability, operability, maintainability, etc
Participate in defining the technical vision and architecture with performance in mind
Communicate and collaborate across levels, functions, and organizational boundaries
Mentor and coach junior engineers to leverage their full potential
Requirements:
Track record of leading successful large scale Infrastructure projects
10+ years of leading performance test engineering, preferably in an enterprise SaaS company
7+ years of Performance Testing/Monitoring of Web Applications
Candidates MUST be able to code with a programming language using standard software development practices like unit testing and iterative development
Possess good knowledge in network and edge technologies
Demonstrate excellent Linux fundamentals and a solid understanding of diagnosing system utilization
Experience working with Agile methodologies
Possess excellent documentation and communication skills, with the ability to influence others
Familiarity with CI/CD pipeline for performance testing
Experience with Performance test framework development and automation
Experience working with large scale distributed systems & large data volumes
Experience with some of the following technologies and services:
Cloud-based Infrastructure as a Service (especially AWS)
Container-based service schedulers (e.g., Docker, ECS, Kubernetes, etc.)
MySQL, Java, Python
Perf tools like JMeter, Gatling, etc
Configuration management systems (Chef/Puppet)
Log management tools (Splunk/Sumologic/Kibana)
Monitoring systems (Nagios, Zabbix, Wavefront, AppDynamics, NewRelic)
Education and Training:
Bachelors Degree in computer science is preferred
Specialized training or equivalent working experience in Software Development Lifecycle, Web Applications desired.
London UK
Internship, Business Development Team - 12 Month Placement
Due to COVID19 Okta is currently working entirely remotely in accordance with the UK government guidelines, as a result it is likely that when you join Okta you will be based from home ,until we receive further guidance that is safe to return to the office. Your health and safety is our number one priority.
Position Description: Okta’s Business Development Representatives are high-energy professionals that drive the demand, awareness, and interest for Okta’s market-leading cloud software. It’s common for the BDR to be the first person from Okta that a prospective buyer talks to. Significant time will be spent making phone calls, drafting emails, working within the CRM database, and using technology to research sales leads. You will partner and collaborate closely with members of our Sales and Marketing teams to generate qualified sales leads, set meetings, and uncover new sales opportunities.
About Our Internship
This exciting intern experience is a 12-month placement starting in August. During this time, the intern will become an integral part of the BDR team. The intern will learn how to develop and qualify sales opportunities and gain transferable skills like business communication techniques, prospecting, cold calling, and sales lead qualification.
As an Okta Intern you will be responsible for:
Researching and contacting prospective buyers, primarily by phone, making 80+ dials per day
Following up, educating, developing, and qualifying a substantial volume of inbound marketing-generated leads to progress prospects further into the Okta buying process
Utilizing active listening skills to understand and uncover customer needs and business problems to effectively communicate how Okta can solve them
Consistently achieve a quota to ensure territory revenue and growth objectives
Leverage social networking tools in addition to other tools for sales prospecting and networking
Using Salesforce and other tools to track all activities and engagements with prospects effectively
Other projects as needed
You would be a great fit for the role:
Strong interest in technology and sales
Willingness and ability to cold-call sales leads and contacts
Interpersonal and communication skills, both written and verbal
Some experience with database data entry is a plus (for example, Salesforce.com)
Attention to detail
Self-motivated and coachable
Determined, team player with a can-do attitude and professional demeanor
Must be available to start in August
Okta is a progressive company that values you as an individual. We are committed to career progression, employee wellbeing, and making a positive impact in our local communities. Apply now to be shortlisted for our assessment day!
At Okta some of the common catchphrases are "Always On" and “No Mysteries”, and nowhere do we embrace that more than in Site/Data Reliability Operations. We are looking for a Database Reliability Engineer who has several years of experience working on large-scale MySQL environments with zero downtime. The job is to deliver an extremely reliable, performant, and secure database infrastructure through the skillful use of automation. And when something inevitably breaks down, to hunt the root cause and fix it.
If you like to be challenged and have a passion for solving problems at scale with automation, testing, and tuning, then we would love to hear from you. The ideal candidate is someone who exemplifies the ethics of, “If you have to do something more than once, automate it” and who can rapidly self-educate on new concepts and tools.
Job Duties and Responsibilities:
As a Database Reliability Engineer, you will have ownership of all technical aspects of our data services tier. Reporting to the EMEA Manager of Site Reliability Engineering in London, you will partner with our core product engineers, performance engineers, site reliability engineers, and growing global DBRE team, working towards scaling, securing, and tuning our MySQL clusters. Additionally, you will play a key role as we evolve our architecture to meet the demands of Okta's enormous growth and the hundreds of millions of users who rely on us to provide uninterrupted access to business-critical enterprise and consumer applications.
Ensure effective performance and 24X7 availability of the production database systems during UK business hours
Design, automate and document operational processes, tasks, and configuration management
Lead efforts on performance tuning, scaling and benchmarking the data services infrastructure
Work closely with performance engineers and core product engineers on a myriad of topics
Contribute to automation such as configuration automation using chef, launching infrastructure using terraform and in house tooling as well as automate any other repetitive tasks.
Track resource usage trends and take preventative actions to restore full health
Monitor security and database operation related alerts, take preventive or corrective action to resolve issues
Participate in on-call rotation and occasional off-hour activities
Minimum Required Knowledge, Skills, Abilities, and Qualities:
5+ years of experience managing MySQL / Percona Server 5.7 / 8, Aurora at scale
2+ years of experience using AWS/GCP or any other cloud provider
1+ years of experience with managing Vitess in production
2+ years of experience with automating systems and infrastructure using Terraform
Proficient in using and developing Chef cookbooks and recipes to manage configuration
Proficient in a Linux environment including Linux internals and tuning
Experience as a first responder for the data tier on a high-traffic platform
Experience working in AWS (EC2 / EBS / S3 Snapshots / Aurora / RDS)
Identify with: security conscious, self-motivated, accountable, collaborative, reliable, and a team player.
Proficiency in automating administrative tasks using (Ruby, Python, Shell, Ansible, Go)
Community
Tech blogging / Open source projects contributions a plus.
London, UK; Munich, Germany; Amsterdam, Netherlands; Paris, France; Stockholm, Sweden.
You Will:
Advice on best practices and product adoption for customers in line with pre-sales, post-sales, and the renewal processes
Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration, and additional features meet their requirements
Drive adoption for the product in the assigned region and proactively engage with largest accts to ensure success
Deliver and lead live bi-annual roadmap sessions with customers >$1M ARR
1:many seminars for specific products and features
Take and respond to reactive questions from CSE/Ms
Be the primary liaison with the Product team, providing input and receiving guidance.
Voice of customer process owner
Mentor and establish strong personal relationships with the customer’s champions
Requirements:
You have a never-ending passion for learning
You are a self-starter, tech-savvy professional and it’s easy for you to understand a company’s business requirements and explain Okta’s value and technical details to C-level executives, a technical guru and all others in between
5+ years experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc)
Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
Superb oral and written communication skills, including issue, tracking and triaging Knowledge of enterprise web technologies, cloud security, and cutting-edge infrastructures
General knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes.
Extensive knowledge of typical enterprise identity life cycle management processes and standards, as well as emerging industry practices
SaaS deployment experience: Salesforce, Box, Office 365, Workday includingHR as master for identities preferred
Familiarity with API management using Mulesoft, Axway, or Apigee preferred
Travel up to 30% (when conditions are back to normal)
Education:
BA/BS/MS in Computer Science, Information Technology or related discipline required.
Okta is an Equal Opportunity Employer
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located.
We enable a flexible approach to work, meaning for roles where it makes sense, meaning you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs.
Find your place at Okta https://www.okta.com/company/careers/.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy.
London, UK; Munich, Germany; Amsterdam, Netherlands; Paris, France.
The Opportunity
A CS Tech Strategist will continue to provide the highest level technical advisory service to our largest customers by providing strategic guidance over the comprehensive suite of products and features available at Okta. They are held in high regard as an expert and trusted adviAdvicesor for how our solutions translate to business value.
You Will:
Advise on best practices and product adoption for customers in line with pre-sales, post-sales and the renewal processes
Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
Drive adoption for the product in the assigned region and proactively engage with largest accts to ensure success
Deliver and lead live bi-annual roadmap sessions with customers >$1M ARR
1:many seminars for specific products and features
Take and respond to reactive questions from CSE/Ms
Be the primary liaison with the Product team, providing input and receiving guidance.
Voice of customer process owner
Mentor and establish strong personal relationships with the customer’s champions
Requirements:
You have a never-ending passion for learning
You are a self-starter, tech-savvy professional and it’s easy for you to understand a company’s business requirements and explain Okta’s value and technical details to C-level executives, a technical guru, and all others in between
5+ years experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc)
Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
Superb oral and written communication skills, including issue, tracking and triaging Knowledge of enterprise web technologies, cloud security and cutting-edge infrastructures
General knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes.
Extensive knowledge of typical enterprise identity life cycle management processes and standards, as well as emerging industry practices
SaaS deployment experience: Salesforce, Box, Office 365, Workday and HR as master for identities preferred
Familiarity with API management using Mulesoft, Axway or Apigee preferred
Travel up to 30% (when conditions are back to normal)
Education:
BA/BS/MS in Computer Science, Information Technology or related discipline required.
UK, France, Netherlands, Sweden or Germany to apply as the role can be remotely based from within these countries only.
Position Description:
As a Sr. Learning Development Partner at Okta, Inc., you will drive organisational capability through the delivery of learning and development solutions. You will consult with internal partners on learning needs of their business area and develop and implement solutions that transfer knowledge, change behavior and enhance employee performance. This is an exciting opportunity to be a change agent across the organisation. The successful candidate will have experience designing, facilitating, implementing and managing training programs including the logistical coordination of courses.
We invite candidates from UK, France, Netherlands, Sweden or Germany to apply as the role can be remote based from within these countries only. Job Duties & Responsibilities:
Identify organisational needs based on multiple inputs to align with development efforts.
Manage development programs end to end, establishing processes to streamline and methods to evaluate success.
Thrive in a fast-moving environment with the ability to prioritise work while still maintaining positive relationships.
Design, develop and deliver training content.
Design and support team performance workshops and business offsite events as needed.
Influence across multiple teams and groups without direct authority, collaborating to identify solutions that achieve shared results.
Required Knowledge, Skills, and Abilities:
Learning and development experience, including analysis, design, development, implementation and evaluation.
Experience in a Learning and development organization.
Experience working in the technology industry & working remotely to HQ, as well as working across multiple global regions and cultures.
Facilitation skills, with an ability to adapt content and conversations to meet the unique needs of your audience, this includes in-person and live Zoom facilitation.
Experience creating and delivering programs to develop manager and leader capabilities through formal and informal methods, this includes coaching, mentoring, etc.
This role works in partnership with multiple individuals to drive demand, Across the Demand Centre, web, BDR’s/SDR’s, field marketing, sales, Comms/PR/Analyst teams. This role will be expected to take a service approach to the roll-out of these digital tactics across EMEA and will work closely with the Campaigns Manager on relevant content for the region. This role reports to the Director, Marketing Demand Centre EMEA
Key Responsibilities include:
Define common Digital Demand Programs structure and elements to be used across EMEA
Coordinate with the Campaigns Manager as he or she plans and executes the creation of assets and content needed for Digital programs and apply best practice processes to optimise their digital launch into market.
Act as an ombudsman for questions on Digital Programs priorities, responsibilities, resources and timing
Work with marketing operations to measure performance and with business leaders to course-correct as the campaign progresses
Work with Demand Centre Director for budget management
Take full ownership for the execution Webcasts, Email Nurture, Content Syndication, and some aspects of digital ABM
Implement best practices in data collection as part of the demand creation process to increase data integrity and market reach across geographies
Partner with the Marketing Operations function to support the marketing database strategy and data requests (e.g. segmentation, list pulls)
Partner with legal teams to ensure all content used in the programs is reviewed and approved by the internal legal experts
Ensure regular and timely communications to all EMEA Marketing of the programs being planned and executed
Ensure regular and timely communication to all EMEA Sales of the programs being executed Technology Skills Required
Marketing automation (Theoretic knowledge of Marketo is essential)
Sales force automation (Expert campaign management knowledge within SalesForce.com is a must, and working knowledge of reporting also important)
Web analytics (Google Analytics important)
Resource management (Box, SharePoint)
Organisation Interlock
Demand Centre Director, EMEA
Campaigns Manager, EMEA
SVP CMO of EMEA
Field Marketing teams
Marketing Operations
Sales operations
BDR/SDR Teams
Web/Internet marketing
Global Events
Corporate campaigns
Background & Experience Required
Experience developing and executing strategic lead generation and nurture programs in a b-to-b Environment
Experience within regional/field marketing
MAP experience
Demand waterfall processes and metrics (e.g. lead scoring, service-level agreements, lead sourced/influenced ratios)
Previous project management at either a marketing agency or within an internal shared service function
Understanding of the organisation, its offerings and its culture is critical
Understanding of the organisations sales goals and priorities in EMEA
Budget planning and operations experience strongly preferred
Project management experience is a must
Has previously selected/overseen creative and demand creation agencies
Multi-touch, multi-dimensional marketing program design, creation and implementation
Marketing and sales automation platform mechanics
Campaign testing strategies
Profile Required
An individual that is analytical, disciplined, organised
Someone who has high levels of energy, is an innovator and can work autonomously with little guidance
Someone who is collaborative and proactively engages and seeks feedback from stakeholders
Someone who can create objective-driven planning and reporting
Someone with excellent written and oral communications skills
Success Metrics
Inquiry numbers at the top of the funnel (by country and segment)
Demand waterfall conversion metrics (by country and segment)
Percentage of pipeline sourced and pipeline influenced
Percentage of revenue sourced and revenue influenced
Database growth/health
Program utilisation
Operational efficiency (i.e. ROI of each program and tactic as it contributes to the overall EMEA DemandCreation)
Program production and program execution costs as a percentage of the overall budget
Internal stakeholder (i.e. Field Marketing and Sales) sentiment about services provided by the Demand Centre.
Are you passionate about technology and making your customers successful, and do you have the ability to articulate the value and return on investment of an enterprise solution across multiple decision makers? Do you want to help bring Okta to the next level? Are you looking to be on a rocket ship with 40% YOY growth? If you answered yes to these questions then this could be the role for you, are you up for the challenge. We are seeking a passionate, results oriented, sales professional to drive revenue growth calling on Enterprise accounts. Regional Sales Managers/Account Executives are individual contributors who play a vital role in driving a significant share of revenue for Okta.
We provide our reps with an environment in which they can make valuable contributions from day one while also building opportunities for learning and growth. The work you’ll do will directly impact the experience of our customers.
As an Okta Enterprise Account Executive you will:
You will establish a vision and plan to guide your long-term approach to net new logo pipeline generation. You will consistently deliver ARR revenue targets to support 40% YOY growth – dedication to the number and to deadlines.
Develop and execute sales strategies and tactics to generate pipeline, drive sales opportunities and deliver repeatable and predictable bookings.
Land, adopt, expand, and deepen sales opportunities with Enterprise accounts in your Region.
Explore the full spectrum of relationships and business possibilities across the client’s entire org chart.
Become known as a thought-leader in Okta’s platform.
Expand relationships and orchestrate complex deals across more diverse business stake-holders.
Embrace to Okta’s #1 core value to always love our customers.
Holistically embrace, access, and utilize the channel/alliances to identify and open new, uncharted opportunities.
Work as a team for the most efficient use and deployment of resources. Provide timely and insightful input back to other corporate functions.
Position Okta at both the functional and “business value” level with target stakeholders.
Champion Okta to prospective clients at sales presentations, site visits and product demonstrations
Build effective working partnerships with your Okta colleagues (channel partners, sales engineering, business value management, customer first and many more globally) with humility and enthusiasm.
You could be a great fit for this role if you have:
You will have 7+ years of a consistent track record of employment with direct field sales experience developing net new logos selling enterprise cloud software to enterprise companies.
You have previous experience utilizing partners, channels, and alliances to sell more successfully and overachieve your quota.
You have sold a similar complex solution software and have experience in any of the following: enterprise cloud software or infrastructure management, application development and management, security, business applications, and/or analytics.
You have a measurable track record in new business development and over achieving sales targets.
Experience in selling complex enterprise software solutions and ability to adapt in high growth, fast-growing, and changing environments and can adapt quickly.
Experience in successfully selling during market creation phase.
Proven track record of successfully closing six figure software cloud deals with prospects and customers in the defined territory.
Experience in the “C” suite, strong executive presence and polish, and excellent listening skills.
Experience with target account selling, solution selling, and/or consultative sales techniques; knowledge of MEDDIC and Challenger methodologies is a plus.
Bachelor's degree; MBA a plus or equivalent experience.
Okta is an Equal Opportunity Employer.
Okta is rethinking the traditional work environment, providing our employees with the flexibility to be their most creative and successful versions of themselves, no matter where they are located. We enable a flexible approach to work, meaning for roles where it makes sense, you can work from the office, or from home, regardless of where you live. Okta invests in the best technologies and provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs. Find your place at Okta https://www.okta.com/company/careers/.
By submitting an application, you agree to the retention of your personal data for consideration for a future position at Okta. More details about Okta’s privacy practices can be found at: https://www.okta.com/privacy-policy.
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