These Nordstrom positions on the west coast are remote
California, Colorado, Arizona, Texas, Utah, Nevada.
The following positions are Customer Care, Account specialist, Supervision Finacial service, Compensation Analysis, Business Analysis, Finacial services, and recruiters.
We’re a fast-moving fashion company that empowers our people to be innovative, creative, and always focused on providing the best service to our customers. The retail industry is rapidly changing, and we have interesting, complex problems to solve every day – from developing cutting-edge technology and opening new stores, to designing fresh, must-have fashion.
(Overnight Shift) - Nevada
Hours of Operation: Vary by location
Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected.
Training: Monday - Friday for 3 weeks (required)
A day in the life…
Process orders from customers via telephone calls or live chat and enter data into the order entry system
Provide customers with critical product information that ensures customer satisfaction
Successfully troubleshoot and resolve all customer service inquiries or issues arising from Internet and catalog
Track customer packages
You own this if you have…
Excellent telephone and written communication skills
The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
The ability to work in a fast pace environment and demonstrate a high sense of urgency
Conflict management skills and maintaining a professional composure
Understanding of computer systems and can troubleshoot technical issues with minimal assistance
6+ months experience within a retail environment (preferred)
(Overnight Shift) - Texas
ob Description
You will be the voice of Nordstrom, fielding real-time calls, e-mails and live chat from customers across the country. The ideal customer care specialist is caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding Nordstrom customer service every day.
Hours of Operation: vary by location
Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected.
Training: Monday - Friday for 3 weeks (required)
A day in the life…
Process orders from customers via telephone calls or live chat and enter data into order entry system
Provide customers with critical product information that ensures customer satisfaction
Successfully troubleshoot and resolve all customer service inquiries or issues arising from Internet and catalog
Track customer packages
You own this if you have…
Excellent telephone and written communication skills
The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
The ability to work in a fast pace environment and demonstrate a high sense of urgency
Conflict management skills and maintaining a professional composure
Understanding of computer systems and can troubleshoot technical issues with minimal assistance
6+ months experience within a retail environment (preferred)
(Overnight Shift) - Texas
Hours of Operation: Vary by location
Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected.
Training: Monday - Friday for 3 weeks (required)
A day in life…
Process orders from customers via telephone calls or live chat and enter data into order entry system
Provide customers with critical product information that ensures customer satisfaction
Successfully troubleshoot and resolve all customer service inquiries or issues arising from Internet and catalog
Track customer package
You own this if you have…
Excellent telephone and written communication skills
The ability to work a set schedule, with required overtime as business needs; flexibility required during peak hours and severe weather
The ability to work in a fast pace environment and demonstrate a high sense of urgency
Conflict management skills and maintain a professional composure
Understanding of computer systems and can troubleshoot technical issues with minimal assistance
6+ months experience within a retail environment (preferred)
Job Description
A day in the life…
Handle inbound and outbound calls in a timely and efficient manner while following established credit procedures
Solve problems quickly and create resolutions that bring in revenue on a regular basis
Negotiate, collect and resolve accounts using a consultative approach to encourage future card usage
You own this if you have...
6+ months in customer service or collection-related experience
Ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience
Initiative and creativity to find solutions to complex problems
Ability to work with integrity and respect confidentiality
Excellent verbal and written communication skills
First-party collections experience (preferred)
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Job Description
A day in life…
Handle inbound and outbound calls in a timely and efficient manner while following established credit procedures
Solve problems quickly and create resolutions that bring in revenue on a regular basis
Negotiate, collect and resolve accounts using a consultative approach to encourage future card usage
You own this if you have...
6+ months in customer service or collection-related experience
Ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience
Initiative and creativity to find solutions to complex problems
Ability to work with integrity and respect confidentiality
Excellent verbal and written communication skills
First-party collections experience (preferred)
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Job Description
A day in the life…
Handle inbound and outbound calls in a timely and efficient manner while following established credit procedures
Solve problems quickly and create resolutions that bring in revenue on a regular basis
Negotiate, collect and resolve accounts using a consultative approach to encourage future card usage
You own this if you have...
6+ months in customer service or collection-related experience
Ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience
Initiative and creativity to find solutions to complex problems
Ability to work with integrity and respect confidentiality
Excellent verbal and written communication skills
First-party collections experience (preferred)
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources.
Job Description
A day in the life…
Handle inbound and outbound calls in a timely and efficient manner while following established credit procedures
Solve problems quickly and create resolutions that bring in revenue on a regular basis
Negotiate, collect and resolve accounts using a consultative approach to encourage future card usage
You own this if you have...
6+ months in customer service or collection-related experience
Ability to handle a high volume of calls with detail and accuracy while delivering an excellent customer experience
Initiative and creativity to find solutions to complex problems
Ability to work with integrity and respect confidentiality
Excellent verbal and written communication skills
First party collections experience (preferred)
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Job Description
You will be hired as a Financial Service Specialist, which is our most senior role – part problem solver, part decision-maker. The ideal Financial Service Specialist is caring, compassionate, enthusiastic, solutions-oriented, and committed to providing outstanding Nordstrom customer service every day.
Hours of Operation: 5:00 am-12am (midnight) PST Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected. Training: Must successfully complete and graduate a paid training program.
A day in the life…
Enter, review and determine new account applications from multiple channels: stores, online and/or customers responding to promotional invitations
Process, review register referrals, Nordstrom.com transactions and credit line increase requests
Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate Card, Debit and Gift Card products.
Answer and resolve basic inbound and escalated customer, store and helpline calls.
Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
Perform other duties as assigned
You own this if you have…
High school, GED or vocational school diploma required
1+ years of experience in customer service
Ability to independently apply strong analytical, problem-solving and decision-making skills.
Ability to communicate clearly and professionally with customers and co-workers.
Strong computer proficiency, including Microsoft Word, Excel and Outlook
Ability to work a flexible schedule based on department needs, including nights and weekends
Job Description
You will be hired as a Financial Service Specialist, which is our most senior role – part problem solver, part decision-maker. The ideal Financial Service Specialist is caring, compassionate, enthusiastic, solutions-oriented, and committed to providing outstanding Nordstrom customer service every day.
Hours of Operation: 5:00 am-12 am (midnight) PST Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected. Training: Must successfully complete and graduate a paid training program.
A day in the life…
Enter, review and determine new account applications from multiple channels: stores, online and/or customers responding to promotional invitations
Process, review register referrals, Nordstrom.com transactions and credit line increase requests
Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate Card, Debit and Gift Card products.
Answer and resolve basic inbound and escalated customer, store and helpline calls.
Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues, and other online related questions
Perform other duties as assigned
You own this if you have…
High school, GED or vocational school diploma required
1+ years of experience in customer service
Ability to independently apply strong analytical, problem-solving, and decision-making skills.
Ability to communicate clearly and professionally with customers and co-workers.
Strong computer proficiency, including Microsoft Word, Excel and Outlook
Ability to work a flexible schedule based on department needs, including nights and weekends.
Job Description
You will be hired as a Financial Service Specialist, which is our most senior role – part problem solver, part decision-maker. The ideal Financial Service Specialist is caring, compassionate, enthusiastic, solutions-oriented, and committed to providing outstanding Nordstrom customer service every day.
Hours of Operation: 5:00 am-12 am (midnight) PST Shifts: Full-time positions available, times will vary upon business need. Schedule flexibility is required and expected. Training: Must successfully complete and graduate a paid training program.
A day in life…
Enter, review and determine new account applications from multiple channels: stores, online, and/or customers responding to promotional invitations
Process, review register referrals, Nordstrom.com transactions, and credit line increase requests
Answer complex inbound account inquiries by applying advanced knowledge of Visa, Retail, Corporate Card, Debit, and Gift Card products.
Answer and resolve basic inbound and escalated customer, store, and helpline calls.
Troubleshoot customer inquiries regarding online enrollment, password, sign-on issues and other online related questions
Perform other duties as assigned
You own this if you have…
High school, GED or vocational school diploma required
1+ years of experience in customer service
Ability to independently apply strong analytical, problem-solving and decision-making skills.
Ability to communicate clearly and professionally with customers and co-workers.
Strong computer proficiency, including Microsoft Word, Excel and Outlook
Ability to work a flexible schedule based on department needs, including nights and weekends.
Remote (CA/CO/AZ/TX/UT/NV)
Job Description
The ideal Customer Service Supervisor leads a team of Service Specialists to provide a high level of service to customers and stores. If you share our love for the customers we serve, the merchandise we sell, and the work we do, this is a place for you to build a rewarding career.
A day in life…
Support and develop Service Specialists to provide an unmatched level of customer service over the phone.
Monitor Service Specialists' performance utilizing individual performance metrics. Prepare and deliver regular and ongoing performance feedback to ensure standards are met and ongoing consistency or improvement is demonstrated.
Answer and assist will call volume including escalated customer and store calls. Complete necessary follow-up work in a timely manner.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under the direction of the manager and in partnership with Human Resources), addressing complaints, and resolving problems.
Ensure annual employee performance reviews are conducted in a timely and effective manner.
Evaluate the performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.
Regularly schedule department/team and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.
A day in life...
Support market analysis by working with Compensation Consultants to match jobs, assisting with annual survey participation, and summarizing survey results for review by HR leaders
Create and update client-facing compensation tools and user instructions
Produce and distribute compensation-related reporting and audits
Execute pay structure and individual pay changes related to minimum wage and minimum salary increases
Partner with Compensation Consultants to perform client-based project work
Support annual compensation review process in Workday by participating in the planning, completing audits, and creating reports
Administer incentive programs for an annual bonus, commissions, and productivity incentives
Create and maintain process documentation and workflows, streamlining processes where possible
Maintain and publish plan documents for compensation programs
Research and resolve employee portal cases escalated from HR Service Center
Partner with Compensation Consultants to conduct job analysis and to articulate recommendations and rationale for new and existing jobs
Maintain job and compensation-related data by creating job governance materials, submitting requests to create or modify jobs, maintaining location details, minimum wage, and minimum salary requirements by location.
A day in life…
Design, build, manage, and evolve reporting, dashboards, and other self-service tools for our key stakeholders.
Partner with Business teams to understand their analytics needs and look for opportunities to enhance our product offering.
Collaborate with other Analysts and Engineers to develop data/table structures, optimizing for Dashboards and other self-service needs.
Offer strategic guidance to both analysts and business teams on how to best leverage our tools.
Serve as a partner in providing business requirements to the HR Technology Delivery team.
Maintain efficient Quality Assurance processes to ensure the accuracy and quality of data.
Provide exceptional customer service through professionalism, ownership, and initiative.
You own this if you have…
Minimum 3 years of experience in business, project, and/or process engineering (combined business, system development, and implementation)
Minimum 1 year of experience as a business analyst or project lead
Knowledge of business tools, processes, and systems used in online retail
Experience with Workday required
Understanding of the software development lifecycle and its variations
Familiarity with project management principles and methodologies
Proficiency with MS Office Suite and MS Visio
Proficiency with database queries and data analysis
Experience developing business process flows and wireframes
Excellent verbal and written communication skills
Ability to collaborate effectively
Additional information…
This is a remote, Work-from-Home position
Candidates in areas where Nordstrom has a store presence will be considered.
Supervisor Financial Service Specialist - Remote (CA/CO/AZ/TX/UT/NV)
Job Description
The ideal Customer Service Supervisor leads a team of Service Specialists to provide a high level of service to customers and stores. If you share our love for the customers we serve, the merchandise we sell and the work we do, this is a place for you to build a rewarding career. A day in life…
Support and develop Service Specialists to provide an unmatched level of customer service over the phone.
Monitor Service Specialists' performance utilizing individual performance metrics. Prepare and deliver regular and ongoing performance feedback to ensure standards are met and ongoing consistency or improvement is demonstrated.
Answer and assist will call volume including escalated customer and store calls. Complete necessary follow-up work in a timely manner.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under the direction of the manager and in partnership with Human Resources), addressing complaints, and resolving problems.
Ensure annual employee performance reviews are conducted in a timely and effective manner. Evaluate the performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives.
Regularly schedule department/team and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals.
You own this if you have…
Minimum two years of experience managing people in a call center environment
High School, GED, or vocational school diploma is required.
Minimum of three years of Nordstrom Card Services, Service Specialist/Senior Service Specialist experience is preferred.
Ability and willingness to work flexible hours; evenings and weekends are required.
Strong management ability and capability of setting clear objectives for staff. Ability to manage, coach, and motivate staff to achieve objectives on time and according to plans.
Ability to establish and maintain cooperative and positive working relationships with employees, customers, and vendors.
Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence.
Job Description
Our Senior Recruiters play a key role in hiring strategies and candidate experience. You’ll be joining at a time when we are pursuing improvements in our hiring practices and transforming to an increasingly inclusive and systems-savvy organization. You’ll do this amidst a close-knit team of recruiters who will be your greatest allies!
A day in life…
Partner to the Marketing business and HR teams as both a hands-on recruiter as well as change agent for hiring best practices and diversity focus
Develop and implement sourcing strategies for current and future hiring needs in an assigned business unit, this role is aligned to support our Marketing team
Full-cycle recruiting includes strategy meetings, sourcing, screening, initiating interviews, debrief sessions, and working closely with hiring managers throughout the process
Provide an excellent candidate experience
You own this if you have...
5+ years in-house full-cycle recruiting including support of corporate functions in a large organization.
Experience recruiting for a Marketing corporate/leadership team is strongly preferred
Client management savvy including a partnership with all levels of leadership, leading hiring strategy work, and reporting
Sourcing success including direct sourcing and leveraging programs for candidate generation
An eye for opportunity, ability to influence, focus on efficiency, and passion for best practice
Passion for and experience with diversity hiring activities
Ability to work well in a team environment and successfully build relationships with peers, hiring teams, and HR partners
Skilled in current recruiting technologies, including ATS (Workday preferred) and sourcing tools
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