Arizona,Texas,FloridaI,Iowa,Ohio, 100% remote
Nationwide is a high-performing organization, and we continue to prove it every day. Our Property and Casualty Division sells a unique mix of home, auto, commercial, specialty and farm products through exclusive, independent, and direct distribution channels. Nationwide Financial focuses on long-term retirement savings products, providing firms and their advisors with financial solutions for their clients, to help those clients plan for and live in retirement.Read employee reviews, salaries, and benefits here
All Locations - Remote
Job Description Summary
We are “mission control” at Nationwide, helping business units put the right amount of people in the right place at the right time. Aligning capacity with work requires an analytical and forward-thinking approach and meaningful collaboration with functional areas across the enterprise. If you are innovative, thrive in a fast-paced, constantly evolving work environment, we want to hear from you!
As a Manager, you'll support contact centers with 4,000 front-line associates and operate in a 24x7x365 environment. We'll count on you to provide an outstanding customer experience and satisfy the department's workforce management needs by ensuring service levels are consistently met in a productive and financially responsible manner. You'll work closely with all levels of contact center leadership to create and execute contact center strategies that support the larger organization's growth objectives. You'll be instrumental in providing oversight of short-term planning activities as well as guidance on long-term staffing needs.
Work from Home and $2,000 Sign-On Bonus
Your career at Nationwide begins on Monday, February 21st, 2022 with an award-winning 6-week training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday–Friday, 8:00am- 4:30pm CT (9:00am-5:30pm ET). Full-time schedules are 38.75 hours per week and Part-time shift schedules are 20 hours per week. Core hours of operation are 7:00 am-11:00 pm, 7 days a week/365 days a year. Schedule options fall between the core starting hours of 7:00 am-11:00 pm.
Your total rewards package includes a starting salary of $42,315 ($21/hr) with opportunities to increase pay based on performance, a 10–15% shift differential on qualifying roles, and a competitive benefits package.
Compensation Band: C1
Job Description Summary
Do you thrive in a work environment where you can deliver exceptional customer service? If you are a good listener, skilled communicator, and can gather and manage information needed to make decisions about insurance claims – by phone, email, chat and text – then we want to hear from you!
The Insurance Services Representative is the first point of contact with customers, and making a great impression is important to creating and maintaining good relationships. The professional in this role conducts intake for first notice of loss from policyholders, claimants, and others. In addition, you will make claims referral decisions and verify coverage, answer questions and provide direction. Creating a great experience for customers, while contributing to individual and team performance expectations, are keys to success. Using a computerized claims system for information gathering and taking manual loss reports as necessary is also part of the job.
Job Description Summary
Do you thrive in a work environment where you can deliver exceptional customer service? If you can diagnose and solve complex insurance situations and find solutions to address out-of-the-ordinary challenges, then we want to hear from you!
The Insurance Services Representative II can be the first contact with customers, and making a great impression is important to creating and maintaining good relationships. The professional in this role addresses complex personal lines claims and works with policyholders, claimants, agents, and others by phone, email, text and chat.
Creating a great experience for customers, while contributing to individual and team performance expectations are keys to success. You will frequently be called on as a technical resource to team members and provide guidance on related issues. They also assist with all claims service call overflow (auto, property, commercial) and property catastrophe (CAT) support. Providing advanced problem solving and specialized support throughout the enterprise is also important.
Job Description Summary
Do you have a strong desire to resolve complicated insurance claims by providing prompt, courteous and fair service to customers? Are you a skilled investigator, negotiator, and communicator? If you thrive in an environment where you can problem-solve claims resolution, while following processes that provide fair resolution, customer satisfaction and cost management, then we want to hear from you!
As a Claims Specialist II, you will investigate, evaluate, negotiate and resolve commercial property damage claims of a moderate to serious nature. We’ll count on you to promote and provide exemplary customer service. In addition, you’ll be responsible for the handling of claims in accordance with prescribed authorization.
Job Description
Key Responsibilities:
Responsible for moderate to serious complexity commercial property damage claims with little to no direction and oversight. Makes decisions within delegated authorization; recommends settlement values in the disposition of moderate and sometimes serious and complex claims. Adheres to high standards of professional conduct while providing delivery of superior claims service.
Determines proper policy coverages and applies best claims practices to conclude assigned cases per company guidelines.
Opens, closes and adjusts reserves in accordance with company practices designed to ensure reserve adequacy. Recommends Special Reserves where necessary according to Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures.
Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars and/or training sessions.
Maintains current knowledge of local industry repair procedures and local market pricing.
Submits severe incident reports, reinsurance reports and other information to claims management as needed.
Partners with Special Investigative Unit (SIU) and Subrogation to identify fraud and subrogation opportunities.
Delivers a positive customer service experience to all internal, external, current and prospective Nationwide customers.
Mentors less experienced claims associates and assists with training/presentations as assigned by claims management.
Large Loss (Remote)
Territory: This is a work-from-home, desk adjuster position. The preferred location/territory of the Associate who steps into this position is the Mountain Standard (MST) and/or Pacific Standard (PST) time zones.
This individual will handle large loss litigation claims for our private client members.
An ideal candidate will have:
2-5 years of a large loss, and/or litigation claims experience.
Commercial Casualty claims experience.
First Party Medical (FPM) and/or Medicare claims experience.
Demonstrated customer service expertise
Ability to juggle multiple competing priorities simultaneously
This position is posted as Spec I however the hiring team may consider hiring at the Spec II level for the right candidate.
Job Description Summary
Are you poised and ready for an exciting opportunity to resolve unique and challenging insurance claims? Our Private Client team operates as a niche, stand-alone business, supported by the scale and resources of the entire Nationwide enterprise. If you have the maturity, confidence and resourcefulness to provide an outstanding level of service to sophisticated and savvy customers, we want to hear from you!
As a Claims Specialist, you'll work on claims that may include a combination of casualty, material damage, and/or property for personal lines, including severe and complex bodily injury, extensive material damage, and/or questionable liability. You'll be responsible for coverage investigation, liability evaluation, negotiation, and settlement resolution. For claims that are in litigation, you'll direct the defense counsel's handling of lawsuits. We'll count on you to promote and provide outstanding customer service.
Compensation Grade G3
***Remote Opportunity****
The Voluntary Benefits Marketing Manager will be responsible for leading the Marketing efforts for Pet's fastest growing new business channel. This Manager will need to collaborate closely with Voluntary Benefits Sales associates and leadership, and apply expertise at managing and prioritizing requests from these Sales teams. This Manager will be responsible for leading and maintaining a highly-engaged team of Marketing Specialists.
Job Description Summary
Are you ready to put your marketing savvy, communications skills and data-driven approach to work for one of the top brands in the insurance and financial services industry? If you want to influence a large marketing investment spend, drive business growth and profitable results using the best in class marketing technology, we want to hear from you!
As a Manager, you'll use strong core marketing competencies to lead and/or assist in the development and implementation of overall business and marketing strategy and action plans. We'll count on you to plan, develop and implement mid-range/long-range marketing projects of mid to high complexity.
Job Description
Key Responsibilities:
Manages a team that assists in the development and execution of strategies and plans that ensure long-term sustainable growth of the business. Synthesizes data and uses this understanding to support the identification and innovation of business-building solutions.
Leads a team that uses customer insights and analytics and tools to understand and forecast the market, competitor, and customer needs and behavior. Helps to define appropriate target audiences, evaluate sufficiency, and effectively get results with data-based decisions.
Manages team responsible for leading projects and processes to deliver results with multiple target completion dates and shifting priorities.
Leads team that implements digital and traditional marketing tactics and media including creative development process, planning, and execution.
Oversees creative development and provides feedback on look and feel. Develops strong creative briefs.
Monitors emerging innovative trends in content, design and marketing tactics
Ensures programs are on strategy and on schedule; holds team accountable.
Hires and develops talent, provides consistent coaching and feedback, administers performance and compensation recommendations.
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