Pennsylvania • New Jersey • New York • Connecticut • Illinois, Indiana, Michigan, Colorado, Iowa, Mayland, Pennsylvania, Remote, Wisconson, Arizona, California, Texas, New Mexico. Salary starts at $16.00 per hr
As one of America's most diversified financial services companies, we're trusted advisors to our members. We offer a breadth of solutions including home and auto insurance, life insurance, retirement savings tools and more. How do we accomplish it all? By hiring and retaining associates who are as driven and caring as you Read employee reviews here
The ideal candidate should possess the following:
This is a work-from-home field position, it can sit in Ohio, Michigan, Indiana, or Illinois.
Property claims handling experience
Demonstrated customer service expertise
Ability to coach, train, and develop new employees
Comfortable traveling to support member claims
Compensation Grade (Internal Use Only): G3
Job Description Summary
No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!
As a Manager, you'll lead a claims unit within a geographic area. This includes reviewing, adjusting and paying property damage claims. Other responsibilities include handling customer satisfaction, expense control, supervising loss cost objectives and supporting cross-functional and cross-claims specialty coordination. You also may lead local recruiting teams and partner with Human Resources and claims leadership to develop an annual workforce plan.
Job Description
Key Responsibilities:
Supports claims performance improvement by participating in special claims initiatives.
Participates in local claims teams to improve cross-discipline coordination.
Coordinates resources with other functions such as quality assurance, fraud, subrogation, claims legal, service center/call center and corporate support staff.
Manages support resources/vendor as needed (Property Repair Network, etc.)
Conducts quality assurance file reviews and implements team recommendations.
Monitors and manages unit performance objectives.
Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
Resolves customer complaints according to Best Practices. Monitors customer satisfaction to drive action plans for improvement.
Identifies, develops and retains associates who have the potential for or are ready to fill critical roles in the organization.
Leads associates, including performance management, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary actions.
A large part of this role will focus on writing detailed coverage letters, creating reports, and providing recommendations to Claims leadership.
For those that are unfamiliar with the Environmental Claim Unit, this would include reviewing claims involving various environmental factors (pollution clean-up actions, injuries from exposure to chemicals or mold, for example).
This role can be filled remotely, anywhere.
An ideal candidate will have the following:
Strong claims experience, including environmental, asbestos, toxic tort or other long-tail claims.
Experience handling losses with potentially large financial exposure to Nationwide.
Strong attention to detail and written communication skills.
Experience evaluating complex coverage issues.
Familiarity with multiple lines of insurance.
Knowledge of ClaimsCenter is a plus
Job Description Summary
Our team handles some of the most unique and interesting insurance claims Nationwide. Do you have deep insurance industry knowledge, good negotiation skills, and an understanding of litigation? If you like variety in your work, have a desire to collaborate and bring fair resolution to sophisticated specialty claims, we want to hear from you!
($2000 Sign-on Bonus)
A $2000 SIGN-ON BONUS will be given to all external candidates hired into this role. The bonus is paid in 2 parts, the first payment will be made on the first pay period after 3 months of employment and the second payment will be made on the first pay period after 9 months of employment.
This role is posted at the Spec II (E3) level but could be filled at the Spec I (D3) level based on qualifications.
Job Description
Key Responsibilities:
Investigates, evaluates, negotiates, and resolves automobile material damage claims involving damage to drivable and non-drivable, total loss, and/or specialty vehicles. Handles claims of varying complexity and volume within assigned priority limits, consistent with company policy and legal requirements.
Evaluate vehicle repair costs, parts costs, etc. to determine whether specific damage is related to an accident.
Writes quality material damage estimates and supplements including the cost of parts, materials, and labor necessary, primarily using photos, multiple software systems, and claims best practices.
Utilizes multiple software systems and claims best practices to assess images and negotiate with auto repair facilities, Independent Adjusters, claimants, and policyholders.
Responds to written and telephone inquiries including status reports.
Evaluate claims for potential fraud or subrogation.
May assist with training, onboarding, and mentoring of new hires.
May perform other responsibilities as assigned.
A $2500 SIGN-ON BONUS will be given to all external candidates hired into this role. The bonus is paid in the first pay period after 30 days of employment.
PLEASE READ
Ideal candidates will be located East of the Mississippi; however, other locations could be considered based on prior skills/qualifications. Ideal candidates will have a background in property claims. Must be able to inspect properties in a catastrophe environment. Must be able to carry a ladder and climb a roof. Extensive travel within the entire US is required with this position. Must be able to work 12 hour days, seven days a week, for three consecutive weeks. This position is posted at the Spec II (E3) Level but can be filled at the Spec I( D3) level based on prior qualifications and experience
Job Description Summary
No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!
As a Field Claims Specialist, you'll investigate and resolve moderate to severe property damage claims by phone and face-to-face.
Job Description
Key Responsibilities:
Handles all assigned claims promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.
Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
Opens closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.
Maintains current knowledge of insurance and applicable product/services; court decisions that may impact the claims function; current guidelines; and policy changes and modifications. This may require attending various seminars and training sessions.
Maintains current knowledge of local industry repair procedures and local market pricing.
Submits severe incident reports, reinsurance reports, and other information to claims management as needed.
Partners with Special Investigations Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for a lawsuit, trial, or subrogation.
Initiates and conducts follow-ups through proficient use of claims and other related business systems.
Delivers an outstanding customer service experience to all internal, external, current, and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim service.
May perform other responsibilities as assigned.
f you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!
Please read:
Prior experience handling environmental/asbestos claims preferred
This is a work-from-home position and can be filled in any location.
Compensation grade (Internal Use Only): G3
Job Description Summary
Our team handles some of the most unique and interesting insurance claims at Nationwide. Do you have deep insurance industry knowledge, good negotiation skills, and an understanding of litigation? If you like variety and complexity in your work, have a desire to collaborate and bring equitable resolution to reinsurance claims, we want to hear from you!
As a Consultant, you'll independently handle assigned complex and/or high exposure reinsurance claims arising out of company-assumed contracts requiring investigation, liability evaluation, and negotiation. In addition, you'll conduct or participate in claim audits of ceding companies and communicate regularly with company management on status of assigned claims. We'll count on you to promote and provide outstanding the service to customers. Reinsurance claims caseload will include in asbestos, toxic tort, pollution, E&O and/or D&O claims.
Job Description
Key Responsibilities:
Approves company-assumed policy payments or partial payments when appropriate. Communicates positions (payments or denials) to brokers, ceding companies or other parties at interest.
Reviews claims for accuracy, ensuring all processing and preliminary work has been completed by claims processors. Evaluate claim information provided by ceding companies and brokers. Applies and interprets coverage and reviews any investigation material supplied to assure that key issues have been properly addressed. Requests additional information as needed.
Monitors claims to closure. Performs continuous review of assigned claims inventory. Follows the investigation of the reinsured and suggests additional areas or means of investigation, if indicated. Acquires necessary information and documentation to support ceding company settlement decisions and payments.
Handles or directs the handling for insolvent or financially distressed companies. Identifies treaty involvement, both assumed and ceded. Advises appropriate personnel in Legal and Finance.
Identifies claims that have the potential for retrocessional reinsurance recovery pursuant to company protective covers. Coordinates activities with reinsurance collection personnel as appropriate.
Evaluates ceding companies' decisions on liability, settlement values, compensation, and/or medical payments.
Provides reserve analysis to ensure timely and accurate case reserves.
Negotiates resolution of disputed positions with ceding companies where required. Assists in the drafting of settlement documents.
Maintains current knowledge of assigned insurance lines; court decisions which may impact the claim function; current guidelines; and policy changes,and modifications. This may require attendance at various seminars or training session
Assists the Claims Manager training, direct a and guide other unit employees. Answers inquiries on specific files as to coverage or payment issues and/or investigative areas. Reviews the work of individuals as directed.
Serves as company representative or fact witness at deposition and/or mediation, litigation/arbitration proceedings arising from coverage determinations. Manages litigation where appropriate.
Creates and analyzes severe incident reports, reinsurance reports, and other information to the corporate office, Claims Management, and Underwriting.
Functions as a key product delivery participant and interacts with other company functions to serve broad company interests. Maintains effective broker, producer, and other professional relationships. Furnishes relevant reports, memorandum, and analysis to management as necessary. Participates on assigned projects and committees. Contributes to work productivity and expense control. Efficiently organizes and processes delegated work. Uses the most efficient means of achieving quality case handling results.
Oversees defense counsel in all lawsuit activities from inception throughout the life of the claim.
Provides advice, counsel, and training to Claims Representatives of all levels. Provides specialized training and consultation to non-claims areas as
requested.
Work From Home and $2,000 Sign-On Bonus
A $2000 SIGN-ON BONUS will be given to all external candidates hired into this role. The first $1000 is paid after 3 months, the remaining $1000 is paid after 9 months.
This position can be filled remotely in 45 states on the mainland.
*Bilingual candidates a plus (differential possible).
Work From Home (Remote) in:
Arizona
Texas
Florida
Iowa
Ohio
and 40 other states
*WFH (Remote) technology requirements
30 Mbps download/3 Mbps upload
Acceptable internet service provider technologies- broadband cable, fiber
Wired connection between work equipment and home internet equipment
Two open Ethernet ports for call center associates using Cloud Phone
Your career at Nationwide begins on Monday, January 24, 2022, with an award-winning 6-week training program that is designed to set you up for success and confidence in your new role. Your training schedule will be Monday–Friday, 8:00am- 4:30pm CT (9:00am-5:30pm ET). Full-time schedules are 38.75 hours per week and Part-time shift schedules are 20 hours per week. Core hours of operation are 7:00 am-11:00 pm, 7 days a week/365 days a year. Schedule options fall between the core starting hours of 7:00 am-11:00 pm.
Your total rewards package includes a starting salary of $36,270 ($18/hr) with opportunities to increase pay based on performance, a 10–15% shift differential on qualifying roles, and a competitive benefits package.
Desk Adjustor ($2000 Sign-on Bonus)
This opportunity does include working catastrophe (CAT) duty, which would involve working outside of normal business hours (typically 9 AM-5:30 PM).
Ideal candidates will have:
Strong Customer Service experience
Claims Handling experience, Property Claims experience is a plus
Subject matter expert or coaching/mentoring experience is a plus
System knowledge (ClaimsCenter, Xactimate, Xactanalysis)
Area definitions:
Unstaff Remote Settlement Team – Responsible for managing claims and settling claims remotely utilizing remote settlement tools. Preferred skillsets for this role include: strong estimating and negotiation skills, ability to scope and estimate damages from aerial imagery, claims knowledge/background, strong written and verbal communication.
Job Description Summary
No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you!
As a Claims Specialist, you'll investigate and resolve personal lines claims by phone.
Job Description
Key Responsibilities:
Delivers an outstanding customer service experience to internal, external, current, and prospective Nationwide customers. Adheres to high standards of professional conduct consistent with the delivery of outstanding service.
Handles all assigned claims, promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. These options include the use of the Property Repair Network, independent adjusters, and self-written estimates.
Provides leadership to less experienced claims associates.
Arizona - Scottsdale • All Locations - Remote
insurance policy forms matter, the coverage matters so ensuring accuracy through technology and process is essential! The Excess & Surplus (E&S) Customer Innovation team handles some of the most unique and interesting insurance products Nationwide. If you're a good communicator with keen attention to detail and have the ability to interpret, apply and explain technical information, and pride yourself n the accuracy of your work, we want to know more about you!
Knowledge, Skills, & Abilities:
High-level knowledge and understanding of forms development and filing process
Ability to interpret and comprehend regulatory and compliance bulletins in order to understand the impact to currently programmed forms
Proven knowledge of insurance concepts, principles, and practices
Knowledge of Excess & Surplus insurance products and terminology
In-depth knowledge of analytical tools and operating systems (Word, Access, Excel).
Knowledge of admitted vs. non-admitted compliance requirements
Proven research ability
Ability to analyze the effects of insurance laws on company forms
Work independently and manage priorities and deadlines
Recommend business process and contract language updates
Develop and maintain collaborative working relationships with Business Partners, Product teams, and IT
Effective communication skills
Strong interpersonal and facilitation skills.
Claims Specialist I, Casualty Non-Injury Liability
(or Associate Claims Specialist)
For Internal Use Only: This opportunity is posted as a Claims Specialist I (D3), but can be filled as an Associate Claims Specialist (C3) based on skills and qualifications.
Highly preferred, but not required:
Customer service experience, call center experience is a plus
Career-focused, looking for growth opportunity
Adaptability, willingness to learn
Insurance/claims experience is a plus
Auto claims experience is a plus
Job Description Summary
JOB SUMMARY:
Do you have a strong desire to resolve insurance claims by providing prompt, courteous, and fair service to customers? Are you a skilled investigator, negotiator, and communicator? If you thrive in an environment where you can problem-solve claims resolution, while following processes that provide fair resolution, customer satisfaction, and cost management, then we want to hear from you!
As a Claims Specialist, you'll investigate and effectively resolve non-injury personal lines liability claims via phone, webchat, or email. And you'll webchat handle the disposition of claims according to prescribed authority and best claims practices.
Job Description
Key Responsibilities:
Handles all assigned claims promptly and effectively with moderate direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service.
Initiates and conducts follow-ups via proficient use of claims systems and related business systems
Determines proper policy coverages, and where necessary, investigates, evaluates, negotiates, and equitably settles all assigned liability/bodily injury claims cases at values commensurate with damages sustained.
Partners with Special Investigation Unit and Subrogation to identify fraud and recovery opportunities.
Maintains and develops current knowledge of assigned insurance lines court decisions which may impact the claims function current guidelines, and policy changes and modifications. This may require attendance at various seminars or training sessions.
Submits severe incident reports, reinsurance reports, and other information to claims management as needed.
Assists or prepares files for a lawsuit, trial, or subrogation.
Serves as the single point of contact for personal lines material damage claims, including non-standard claims.
Delivers a positive customer service experience to all internal, external, current, and prospective Nationwide customers.
Field Claims Specialist III, Affluent - $2500 SIGN ON BONUS
Pennsylvania • New Jersey • New York • Connecticut • Remote
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